BAPE USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

PLEASE NOTE THE WEBSITE THIS PERSON IS REFERRING TO IS NOT AFFILIATED WITH [redacted] OR A BATHING APE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We do not process orders during the weekend as our office hours are only during the weekday. We have started processing this customers order on the Monday after he placed his order as per usual policy. We also state this on our terms section. We ask for certain proof of address as part of our fraud...

prevention. We do not ask to show sensitive information and prefer that the customer only provides the address portion to verify. This is due to a surge of fraudulent customers in our website and sometimes require proofs to protect us in the event of the transaction charge being contested back to us. We never share any information provided to us, as on our terms section shows. We value customer privacy and would not share any information or use it for any other purpose, nor are we asking for any information further than their billing address which is already available to us when the customer places their order. When verifying the email correspondence between the customer, it seems that we have responded on the same day. We simply cancelled the order as the customer was unable to provide the proof requested in time. We also see that the customer has emailed 3 times during one day, and we have replied to the customer for the latest email. We have a very small team for our entire web operation and cannot reply to emails right away sometimes. We also state on our terms that it may take around 48hours to respond to customer emails on weekdays. As for the refund requested; we have already voided the transaction at the time of cancellation. The transaction was only authorized and was not captured, therefore the transaction was voided. Please contact the card company if customer has not seen their refund. If card company needs further assistance, they may contact us via email or phone listed here instead of the physical store number. We will be more than happy to assist.

This order was canceled on the following business day, reason being is the order was set to ship to a different address from the credit card billing address.  It is stated on our website [redacted] that all order that are shipped to the billing address will be canceled.  The transaction was voided and the pending charge typically take about 3 - 5 business days to reverse.

This order was sent out to the customer and was delivered to them however it was delayed due to holiday season. Unfortunately we had an unprecendented amount of orders and emails from customers. We...

could not reply back to each customer during this time as many were duplicate emails and as the customer stated in this complaint, that we have noted on our website of the delay. We have replied to this customer to ensure they will receive their order, however we apologize for the uncertain reply. For this item that was ordered, was having trouble finding by our warehouse pickers. That was why the order was further delayed. Once we found the item, we have proceeded to send the item to the customer. We apologize for the inconvenience this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, my complaint, ID [redacted] regarding BAPE USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Once again, this order was not purchased from our website.  You can clearly see by there gmail account receipt the website is [redacted] and not [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer placed his order on the weekend. Therefore we processed orders on the next week over. Unfortunately during this time, we have had a unprecendented amount of orders during the sale and holiday season combined. We have made multiple announcements on our website and social media (able to...

see without having social media account). We regret that we could not email each of our customers of the delay and have taken further steps to improve the email notification of delays from now on. We apologize if the customer was not able to see the announcements although we had this up during and prior to the sale, we understand some customers were expecting an email. We will refund the shipping for this customer's order as a token of our apology, he should receive a notification email. The refund may take up to 3-7 business days to reflect their account or may reflect at the end of their monthly statement, however we have submitted the refund today. We usually ship out within 3 business days if there are no sale events or holiday season so this was an irregular situation. We apologize for the inconvenience this may have caused.

Hi,All our shipments have to ship out with Direct Signature Required, in order to protect the merchant and the cardholder.  Once we receive your order back, you have the option of canceling your order with a full refund.

This order was canceled on the following business day, reason being is the order was set to ship to a different address from the credit card billing address.  It is stated on our website [redacted] that all order that are shipped to the billing address will be canceled.  The...

transaction was voided and the pending charge typically take about 3 - 5 business days to reverse.

We apologize for the delay in replying to the customer and was delayed in shipping out the merchandise. We were in the midst of processing this customer's order while he was contacting us. We have made an announcement prior to the holiday season and during that we are expecting delays in processing...

than usual due to unprecedented demand. If customers needed to cancel due to the delay, we were able to accommodate such requests. We had the delay and other policies during this holiday season indicated on our website and made multiple announcements on social media to notify customers of our delay. To be fair to all our customers, we send by the order that we have received the orders in, by chronological order. Therefore, we processed the customers order as soon as we reached the order number. Our policy restricts that we may not make exceptions and expedite customer orders during this time, which was also indicated on our news sale guidelines to notify customers of a irregular delay in our shipping process. [redacted] apologizes for any inconveniences this delay may have caused our customer. If the customer would like to return their item back to us, by contacting us via email, we are more than happy to send them a prepaid label to return the merchandise to us free of charge to the customer for a full refund.

Hi,Our website states the billing and shipping address must match to the credit cards billing address.  When [redacted] called his credit card provider to change his billing address, what his cc provider did not share with him is it take up to 5 business days for the new address the reflect on his...

credit card.  This is the reason for the multiple declines when he tried to make a new purchase.  The multiple attempts are pending charges on his card which most likely will have disappeared by the time he gets this response.

Placed order for BAPE t shirt on Dec. *. Received shipment notification from them on Dec. *, however the product never shipped. My credit card was charged on Dec. *. Received email on Dec. ** that the order was cancelled because they do not have enough stock to fulfill. Had emailed them a few times prior to cancellation for an update but did not receive any feedback. Disappointing as this was to be a present.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The hassle started before like I stated when they ask me for proper verification in the attachments I explained that I had no problem getting the necessary information to verify me (customer) I clearly asked them what/how would I verify myself I was waiting for them get in contact with me so that I can speak with a customer representative I sent another email exclamating that I wanted to speak to customer service ..I then followed along with would I ever to speak with customer service and the assumed based on my words"want my money back"..that I was asking for a refund of my money and followed along with ignoring my previous messages of wanting to speak with customer service help the time lapse of my last message of "wanting my money aback" was much faster compared to other messages that left leading up to that but they told me it would up to (48hrs) to get a response? I just would like a resolvment in this issue I made a purchase and was more than helpful to show verification it's not right that I get turned away from purchase without a fair chance of verifying who I am
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I ordered on July 29 and was told the items were out of stock. I asked them to cancel the order and issue me a refund. I've been emailing over a month now and they keep telling me to be patient. I'm done being patient and would like my refund. Now I email them and cannot get through. What now? Where do I go from here?

Ordered 2 items at the same time was charged for both just the other day I received 1 item so I emailed them and asked them why they didn't send my other item they claimed because it was out of stock so if it was out of stock why they didn't state it on the website saying out of stock like any other website does emailed them saying I want a refund they replied saying okay but not saying when and how long it will take for me to get my money back never ordering from y'all again and all the people that I recommend to y'all I'm going to tell them not to order from y'all because that's unprofessional and not being far to your customer worst experience with any online website