Hello this is [redacted] and I have been in contact with the Revdex.com and have opened a case against nourse family of dealerships in Chillicothe OhioI still haven't received any response to this issue from the dealershipI sent you pics and copies of the emails sent back and forth between me and the dealershipPlease help me in this matter as it was part of the nageotion when I purchased the vehicle from themThanks in advance
They know that they sold this car to us with a major problem because I notified them right away that there was a problem, they took my $6, and the salesman Rhett B [redacted] assured me at the time we took possession that we had bought a great car, and as they advertised that this car was in such good condition that we do not have any worries about having problems with it as soon as we bought it, all we are asking is that they either fix the car or trade us out of it for another car worth $6,and we would be happy, they did have there mechanic look at our car but they would not pay him for the time he was looking at our car, they made him volunteer his time so he was in a hurry to get it done, all we are asking is that they make it right, it would have been different if we would have had this problem a month down the road but we had problems the same day!! Please help us.This is what the description said on page of the ad online for this car, I also sent the whole ad to you as an attachment so you cold look it over.Description ***2-OWNER***, CLEAN CARFAX, and LOCAL TRADETalk about a deal! Ready to roll! Are you interested in a simply outstanding car? Then take a look at this superb Chevrolet MalibuThis Malibu will save you money by keeping you on the road and out of the mechanic's garageIt scored the top rating in the IIHS frontal offset testNew Car Test Drive said, ...the solid body structure and supple suspension result in a quiet cabin and comfortable ride yet allow spirited drivingWe were impressed with the powerStop out to see over Vehicles at Nourse Automall, Ross County's Volume Leader where every used vehicle comes with a complementary GOLD ASSURED month mile limited warranty(Excludes units) BUY WITH CONFIDENCE!!!!!
I am rejecting this response because, of course, I asked for a new key because I had lost themAnd of course, why would I keep the lock programming the same on the vehicle, when it would be very easy for whomever finds the keys to find it, access my car, and possibly steal it I asked for the car to be "reprogrammed"I was verbally assured the old keys would NOT work anymore...when I took the car in that day, and also when I returned to report my keys foundThe documentation does not say "reprogramming", but the fact I was given the dealerships word the work I asked for would be done, and it wasn't...that's their error We can go back and forth on this foreverI've never spoken to, or met [redacted] She's relating the story from a dishonest representative I worked with I was told a service would be done for me, and it wasn'tI paid for a service that I would not have otherwise gotten, if I would have know that's what would be doneFact is, they messed up and will not accept responsibility for their mistake
Mr [redacted] came into our service department and stated that he had lost a set of keys to his vehicle There was also a conversation about the possibility they were lost while kayaking He said that he wanted a new key cut and programmed, and so we cut a new key and programmed it Several days later, he came in and said he had found his key, and it worked in the car including starting the vehicle, which he thought should not happen We did not reprogram the key, that is a separate service We only programmed and cut a new keyThat is why he was still able to use his key he thought was lost.We apologize for any misunderstanding or lack of communication that transpired between the service advisor and Mr [redacted]
Ms [redacted] had her oil changed and tires rotated 6/3/@ 57,miles We received an email from her on 8/2/indicating that that her oil light had not been reset and a new maintenance sticker was not placed in the windshield She was also questioning some clips that were missing after body work back in Our BDM immediately reached out to her, offering assistance Since her salesperson was no longer employed at the dealership, she was put in the hands of our retention manager, Jeff B*** In addition I reached out to her as well, explaining that Toyota would prefer dealers not put reminder stickers in the windshield, but if a customer asks, we do I apologized and mailed her a new stickerJeff also reached out to her and asked that she swing by anytime and it would take a few minutes to reset and she would be on her wayShe reached out again 9/and again was apologized to, and offered to come in and we would reset the light and make a new sticker (she stated she did not receive it via mail)We did not hear anything until several days ago when she posted that a Revdex.com case had been opened We in no way are ignoring her, and have tried multiple times to take care of the maintenance light and give her a stickerThe maintenance was done, and her cost was $ If you need any documents, ie repair order copy, correspondence, maintenance records, etc, please do not hesitate to ask
Ms [redacted] contacted me stating that her salesman called to ask her when she was going to pay her payoff difference I did verify that when she came to take delivery it was later in the evening, and we estimated the payoff of her trade as $18, When the deal went thru our office, the exact payoff was able to be obtained, which was $higher than what was estimated Nourse paid off Ms [redacted] 's loan completely, which left her owing us the additional amountThe payoff, if lower than estimated, would have been refunded to the customer, but in this case the opposite happened.The [redacted] 's are valued customers, and we apologize for the inconvenience this has caused them
We understand Ms [redacted] situation, and have tried to assist her Her salesperson is no longer with Nourse, and we have found nothing in writing that states what she was promised As a goodwill gesture, we have her scheduled for the second remote to be programmed as well as a new key The appointment is Monday, December 19th @ 9:amI have spoken with her, and she indicated that this would be a satisfactory resolution
I am rejecting this response because: This vehicle should have never been put up for saleI have not been able to drive this vehicle since purchasing itIt is at a dodge dealership now, they are replacing the engineNourse stated that I brought the truck back to them, on Feb8, saying there was a knock in the engine, I actually brought the truck back the following week after it was purchasedThey said they would take care of the problemNext thing I know, it was my responsibility, to have it repaired? When they offered me $less than I paid for the vehicle, I could not believe they even said thatI know that I will never get any satisfaction from them, I just hope this helps others from going through thisThey are the most dishonest people I have ever tried to deal withThanks for your time [redacted] *** Regards, [redacted] ***
Mr [redacted] and I spoke today concerning the dent and the rust issues that have been pending since he took delivery on /29/ There should not be a problem in fixing these issues in a timely manner and to the customers satisfaction While speaking with Mr***, he stated that he had called Scott Lane, Used Car Manager, several times but had not received a response and he started to panic that we were not going to take care of these items.I spoke with our Manager today, and he does remember the deal However, he does not remember exactly the extent of the issues I asked Mr [redacted] to forward pictures of the vehicle to me, and I would handle scheduling the repairs He stated he would send the pictures to me and we would make arrangements from there
Mr [redacted] was at our dealership today with his Dakota We diagnosed his check engine light and it seems that the part we replaced has failed He has agreed to come in Monday so we can install a new part, and hopefully that takes care of it If you have any questions, please feel free to contact me
Due to a clerical error, the mileage was incorrectly stated when the extended warranty was submitted We have corrected the contract, and Mr [redacted] has been informed We are in the process of repairing his vehicle and all is good
Here is the email I had first sent themThis was after I had left several voice mails and didn’t get any responseI really think they charged me for a oil change and did not change it at allThey also stated in their response back that a window sticker was not their policy but they have always put one on when they changed the oilI never did request a window sticker I just commented that the maintenance light had not been reset, the window sticker had not been changed and the windshield fluid lid was off and never filledI also have text messages that was sent to a Jeff B [redacted] in August when after several months I couldn’t get anyone to help meI will send those also
it is informationI have emails that were sent in June when it occurredAs far as them reaching out to me is also not trueThey have called and promised that someone will contact me to set up an appointment but it has never happenedI have also left numerous voice mailsOn their Facebook page other people seem to have the same issue
I apologize for the delay, however we had a difficult time locating the customer's information The customers name on the complaint is Kimberly C***, and we have no record of that person in our system After some investigation, I found a Kimberly C [redacted] that matches that phone number We tried reaching out to MsC [redacted] at the daytime phone listed We were uable to leave a message do to her voicemail has not been set upCan you please verify that this is the correct person?
Mr [redacted] purchased a Honda from us on June 6, The paperwork was signed and the vehicle was delivered Several days later, he received a voucher in the mail stating off your next vehicle purchase He contacted his salesperson, and questioned the voucher Jerry, his salesperson, was unaware that this voucher existed.After doing some research, Jerry shared the following information with Mr*** The voucher is a marketing tool that is done by an outside company for us There are restrictions for use, one of which is the coupon must be presented before any dealings begin It also states that it is not valid on previous purchases After looking over the deal, Jerry informed Mr [redacted] that he actually received a better deal without the than if he had used it.I can assure you that the sales department had no knowledge that these vouchers were going to be sent out, and I apologize for the confusion If you have any questions, please feel free to contact me Thank you.SincerelyKathryn C [redacted] Nourse Chillicothe Automall
Since the vehicle was sold "As Is", the only thing I can offer them at this time is for our Body Shop Manger to look at their Hyundai Santa Fe's paint issue and give his opinion If you need any documentation, please feel free to contact me
The truck that Mr [redacted] purchased from us was sold to him "As Is" When the customer test drove the vehicle prior to purchase, there were no signs of overheating or any other issues We feel very confident that the truck would not make a hour trip "running hot" or with a faulty water pump, thermostat, etc Our paperwork states we prefer the customer have the vehicle inspected by their own mechanic prior to buying because we make zero claims about the vehicle We also have no way to substantiate the claim that the customer is making about the other issues We also have no way of knowing if his mechanic made a problem worse or didn't make a mistake when attempting to fix the vehicle.The vehicle was sold to him at a substantial discount as well because of its "as is" condition We are sorry that he is having issues with the vehicle, but Nourse is not prepared to assist in anyway We feel that we fulfilled our obligation to educate the customer on the condition of the vehicle when he signed different times that is was being sold "as is" Our General Manager has spoken with the customer as well, and Mr [redacted] was sent additional copies of the as is paperwork If you need any further information, please feel free to contact me
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Please find attached the buyers order you requested on the above caseIf you need any further information, please let me know.Sincerely,Kathryn C [redacted] Nourse Chillicothe Automall
Hello this is [redacted] and I have been in contact with the Revdex.com and have opened a case against nourse family of dealerships in Chillicothe OhioI still haven't received any response to this issue from the dealershipI sent you pics and copies of the emails sent back and forth between me and the dealershipPlease help me in this matter as it was part of the nageotion when I purchased the vehicle from themThanks in advance
They know that they sold this car to us with a major problem because I notified them right away that there was a problem, they took my $6, and the salesman Rhett B [redacted] assured me at the time we took possession that we had bought a great car, and as they advertised that this car was in such good condition that we do not have any worries about having problems with it as soon as we bought it, all we are asking is that they either fix the car or trade us out of it for another car worth $6,and we would be happy, they did have there mechanic look at our car but they would not pay him for the time he was looking at our car, they made him volunteer his time so he was in a hurry to get it done, all we are asking is that they make it right, it would have been different if we would have had this problem a month down the road but we had problems the same day!! Please help us.This is what the description said on page of the ad online for this car, I also sent the whole ad to you as an attachment so you cold look it over.Description ***2-OWNER***, CLEAN CARFAX, and LOCAL TRADETalk about a deal! Ready to roll! Are you interested in a simply outstanding car? Then take a look at this superb Chevrolet MalibuThis Malibu will save you money by keeping you on the road and out of the mechanic's garageIt scored the top rating in the IIHS frontal offset testNew Car Test Drive said, ...the solid body structure and supple suspension result in a quiet cabin and comfortable ride yet allow spirited drivingWe were impressed with the powerStop out to see over Vehicles at Nourse Automall, Ross County's Volume Leader where every used vehicle comes with a complementary GOLD ASSURED month mile limited warranty(Excludes units) BUY WITH CONFIDENCE!!!!!
I am rejecting this response because, of course, I asked for a new key because I had lost themAnd of course, why would I keep the lock programming the same on the vehicle, when it would be very easy for whomever finds the keys to find it, access my car, and possibly steal it I asked for the car to be "reprogrammed"I was verbally assured the old keys would NOT work anymore...when I took the car in that day, and also when I returned to report my keys foundThe documentation does not say "reprogramming", but the fact I was given the dealerships word the work I asked for would be done, and it wasn't...that's their error We can go back and forth on this foreverI've never spoken to, or met [redacted] She's relating the story from a dishonest representative I worked with I was told a service would be done for me, and it wasn'tI paid for a service that I would not have otherwise gotten, if I would have know that's what would be doneFact is, they messed up and will not accept responsibility for their mistake
Mr [redacted] came into our service department and stated that he had lost a set of keys to his vehicle There was also a conversation about the possibility they were lost while kayaking He said that he wanted a new key cut and programmed, and so we cut a new key and programmed it Several days later, he came in and said he had found his key, and it worked in the car including starting the vehicle, which he thought should not happen We did not reprogram the key, that is a separate service We only programmed and cut a new keyThat is why he was still able to use his key he thought was lost.We apologize for any misunderstanding or lack of communication that transpired between the service advisor and Mr [redacted]
Ms [redacted] had her oil changed and tires rotated 6/3/@ 57,miles We received an email from her on 8/2/indicating that that her oil light had not been reset and a new maintenance sticker was not placed in the windshield She was also questioning some clips that were missing after body work back in Our BDM immediately reached out to her, offering assistance Since her salesperson was no longer employed at the dealership, she was put in the hands of our retention manager, Jeff B*** In addition I reached out to her as well, explaining that Toyota would prefer dealers not put reminder stickers in the windshield, but if a customer asks, we do I apologized and mailed her a new stickerJeff also reached out to her and asked that she swing by anytime and it would take a few minutes to reset and she would be on her wayShe reached out again 9/and again was apologized to, and offered to come in and we would reset the light and make a new sticker (she stated she did not receive it via mail)We did not hear anything until several days ago when she posted that a Revdex.com case had been opened We in no way are ignoring her, and have tried multiple times to take care of the maintenance light and give her a stickerThe maintenance was done, and her cost was $ If you need any documents, ie repair order copy, correspondence, maintenance records, etc, please do not hesitate to ask
Ms [redacted] contacted me stating that her salesman called to ask her when she was going to pay her payoff difference I did verify that when she came to take delivery it was later in the evening, and we estimated the payoff of her trade as $18, When the deal went thru our office, the exact payoff was able to be obtained, which was $higher than what was estimated Nourse paid off Ms [redacted] 's loan completely, which left her owing us the additional amountThe payoff, if lower than estimated, would have been refunded to the customer, but in this case the opposite happened.The [redacted] 's are valued customers, and we apologize for the inconvenience this has caused them
We understand Ms [redacted] situation, and have tried to assist her Her salesperson is no longer with Nourse, and we have found nothing in writing that states what she was promised As a goodwill gesture, we have her scheduled for the second remote to be programmed as well as a new key The appointment is Monday, December 19th @ 9:amI have spoken with her, and she indicated that this would be a satisfactory resolution
I am rejecting this response because: This vehicle should have never been put up for saleI have not been able to drive this vehicle since purchasing itIt is at a dodge dealership now, they are replacing the engineNourse stated that I brought the truck back to them, on Feb8, saying there was a knock in the engine, I actually brought the truck back the following week after it was purchasedThey said they would take care of the problemNext thing I know, it was my responsibility, to have it repaired? When they offered me $less than I paid for the vehicle, I could not believe they even said thatI know that I will never get any satisfaction from them, I just hope this helps others from going through thisThey are the most dishonest people I have ever tried to deal withThanks for your time [redacted] *** Regards, [redacted] ***
Mr [redacted] and I spoke today concerning the dent and the rust issues that have been pending since he took delivery on /29/ There should not be a problem in fixing these issues in a timely manner and to the customers satisfaction While speaking with Mr***, he stated that he had called Scott Lane, Used Car Manager, several times but had not received a response and he started to panic that we were not going to take care of these items.I spoke with our Manager today, and he does remember the deal However, he does not remember exactly the extent of the issues I asked Mr [redacted] to forward pictures of the vehicle to me, and I would handle scheduling the repairs He stated he would send the pictures to me and we would make arrangements from there
Mr [redacted] was at our dealership today with his Dakota We diagnosed his check engine light and it seems that the part we replaced has failed He has agreed to come in Monday so we can install a new part, and hopefully that takes care of it If you have any questions, please feel free to contact me
Due to a clerical error, the mileage was incorrectly stated when the extended warranty was submitted We have corrected the contract, and Mr [redacted] has been informed We are in the process of repairing his vehicle and all is good
Here is the email I had first sent themThis was after I had left several voice mails and didn’t get any responseI really think they charged me for a oil change and did not change it at allThey also stated in their response back that a window sticker was not their policy but they have always put one on when they changed the oilI never did request a window sticker I just commented that the maintenance light had not been reset, the window sticker had not been changed and the windshield fluid lid was off and never filledI also have text messages that was sent to a Jeff B [redacted] in August when after several months I couldn’t get anyone to help meI will send those also
it is informationI have emails that were sent in June when it occurredAs far as them reaching out to me is also not trueThey have called and promised that someone will contact me to set up an appointment but it has never happenedI have also left numerous voice mailsOn their Facebook page other people seem to have the same issue
I apologize for the delay, however we had a difficult time locating the customer's information The customers name on the complaint is Kimberly C***, and we have no record of that person in our system After some investigation, I found a Kimberly C [redacted] that matches that phone number We tried reaching out to MsC [redacted] at the daytime phone listed We were uable to leave a message do to her voicemail has not been set upCan you please verify that this is the correct person?
Mr [redacted] purchased a Honda from us on June 6, The paperwork was signed and the vehicle was delivered Several days later, he received a voucher in the mail stating off your next vehicle purchase He contacted his salesperson, and questioned the voucher Jerry, his salesperson, was unaware that this voucher existed.After doing some research, Jerry shared the following information with Mr*** The voucher is a marketing tool that is done by an outside company for us There are restrictions for use, one of which is the coupon must be presented before any dealings begin It also states that it is not valid on previous purchases After looking over the deal, Jerry informed Mr [redacted] that he actually received a better deal without the than if he had used it.I can assure you that the sales department had no knowledge that these vouchers were going to be sent out, and I apologize for the confusion If you have any questions, please feel free to contact me Thank you.SincerelyKathryn C [redacted] Nourse Chillicothe Automall
Since the vehicle was sold "As Is", the only thing I can offer them at this time is for our Body Shop Manger to look at their Hyundai Santa Fe's paint issue and give his opinion If you need any documentation, please feel free to contact me
The truck that Mr [redacted] purchased from us was sold to him "As Is" When the customer test drove the vehicle prior to purchase, there were no signs of overheating or any other issues We feel very confident that the truck would not make a hour trip "running hot" or with a faulty water pump, thermostat, etc Our paperwork states we prefer the customer have the vehicle inspected by their own mechanic prior to buying because we make zero claims about the vehicle We also have no way to substantiate the claim that the customer is making about the other issues We also have no way of knowing if his mechanic made a problem worse or didn't make a mistake when attempting to fix the vehicle.The vehicle was sold to him at a substantial discount as well because of its "as is" condition We are sorry that he is having issues with the vehicle, but Nourse is not prepared to assist in anyway We feel that we fulfilled our obligation to educate the customer on the condition of the vehicle when he signed different times that is was being sold "as is" Our General Manager has spoken with the customer as well, and Mr [redacted] was sent additional copies of the as is paperwork If you need any further information, please feel free to contact me
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Please find attached the buyers order you requested on the above caseIf you need any further information, please let me know.Sincerely,Kathryn C [redacted] Nourse Chillicothe Automall
Mr [redacted] has contacted our company and has agreed to pay the charges that he authorized He has elected to take it elsewhere for the repair