James Gillilan purchased a 2006 Chevrolet Avalanche on May 22, 2017 from our [redacted] lot. The vehicle had 140,000 miles on it, and was sold AS IS( see attached). On July 18, 2017 we were notified that he was having multiple issues with the truck and would appreciate some assistance...
with the repairs. As a goodwill gesture, we offered to assist with the fuel pump repair he stated it needed. The estimated repair cost was $630.00, so our portion would be $315.00. We were notified the next day, that he wanted the whole repair or nothing at all. After receiving this case, I reached out to him again. I explained that our original offer still stands, and that it was a goodwill gesture only that was offered. He understood, and said he would call me by Friday 8/4/17 to let me know what he decides. If you have any questions, please feel free to contact me.Sincerely,Kathryn C[redacted] - Nourse [redacted] AutomallCustomer Relations ManagerPhone: ###-###-####
The truck that Mr. [redacted] purchased from us was sold to him "As Is". When the customer test drove the vehicle prior to purchase, there were no signs of overheating or any other issues. We feel very confident that the truck would not make a 2 hour trip "running hot" or with a faulty water...
pump, thermostat, etc. Our as-is paperwork states we prefer the customer have the vehicle inspected by their own mechanic prior to buying because we make zero claims about the vehicle. We also have no way to substantiate the claim that the customer is making about the other issues. We also have no way of knowing if his mechanic made a problem worse or didn't make a mistake when attempting to fix the vehicle.The vehicle was sold to him at a substantial discount as well because of its "as is" condition. We are sorry that he is having issues with the vehicle, but Nourse is not prepared to assist in anyway. We feel that we fulfilled our obligation to educate the customer on the condition of the vehicle when he signed 5 different times that is was being sold "as is". Our General Manager has spoken with the customer as well, and Mr. [redacted] was sent additional copies of the as is paperwork. If you need any further information, please feel free to contact me.
it is false information. I have emails that were sent in June when it occurred. As far as them reaching out to me is also not true. They have called and promised that someone will contact me to set up an appointment but it has never happened. I have also left numerous voice mails. On their Facebook page other people seem to have the same issue.
Upon reviewing all of Mr. [redacted] information that he submitted and pulling all of our records, these are our findings. Nourse inspected this vehicle on 11/9/15 with 85,170 miles (see RO [redacted]) It was delivered to him 11/12/15 . On 11/23/15 @ 85,199 miles (RO [redacted]) we...
replaced left outer tire rod end, replaced rear end link, balanced all tires, and aligned the Impala.. I have no notes anywhere that it was brought in for issues, or that any calls were made until 1/12/16. According to sales customer brought in the vehicle for an issue , and service drove it. They were unable to duplicate the issue . On 2/5/16 @ 90,239 miles, (RO [redacted]) Mr. [redacted] brought it for its 1st complimentary oil change. There was no other concerns that were noted. Everything on our multi point inspection (see attached) stated battery, brake linings, and tire tread and were okay at that time.Mr [redacted] had 2 tires mounted, wheel balance, left outer tie rod replaced, and aligned on 5/14/16 @ 95,665. This occurred over 10,000 miles and 6 months after delivery. The left outer tire rod end would have been covered by the distributor, since we replaced it earlier.Due to the mileage on the vehicle, a wheel bearing can go bad at any time. That goes as well for the other repairs that were done. The customer was offered to purchase an extended warranty at time of delivery, which he declined. Unfortunately, based on the above information, we will not be able to assist Mr. [redacted] with any reimbursement.Please contacte me with any information you might need, or any questions.Sincerely,Nourse Chillicothe Automall
We apologize that Mr. [redacted] felt he had been over charged for the services he received at Nourse. I have spoken with him, and went over the repair order line by line. I also showed him where the credit for his coupon was shown. We also spoke about dealerships are sometimes a...
little higher than just a shop, due to the training of our technicians. He agreed with that, and understood why . As a goodwill gesture, we are refunding him the cost of the air filter. It was included in the cost of the minor tune up, but he had indicated that it had been changed recently. He appreciated the refund, and I asked that he call me directly if he had any further questions.If you need any more information from me, please feel free to call me.
I apologize for the delay, however we had a difficult time locating the customer's information. The customers name on the complaint is Kimberly C[redacted], and we have no record of that person in our system. After some investigation, I found a Kimberly C[redacted] that matches that phone...
number. We tried reaching out to Ms. C[redacted] at the daytime phone listed. We were uable to leave a message do to her voicemail has not been set up. Can you please verify that this is the correct person?
James Gillilan purchased a 2006 Chevrolet Avalanche on May 22, 2017 from our [redacted] lot. The vehicle had 140,000 miles on it, and was sold AS IS( see attached). On July 18, 2017 we were notified that he was having multiple issues with the truck and would appreciate some assistance...
with the repairs. As a goodwill gesture, we offered to assist with the fuel pump repair he stated it needed. The estimated repair cost was $630.00, so our portion would be $315.00. We were notified the next day, that he wanted the whole repair or nothing at all. After receiving this case, I reached out to him again. I explained that our original offer still stands, and that it was a goodwill gesture only that was offered. He understood, and said he would call me by Friday 8/4/17 to let me know what he decides. If you have any questions, please feel free to contact me.Sincerely,Kathryn C[redacted] - Nourse [redacted] AutomallCustomer Relations ManagerPhone: ###-###-####
The truck that Mr. [redacted] purchased from us was sold to him "As Is". When the customer test drove the vehicle prior to purchase, there were no signs of overheating or any other issues. We feel very confident that the truck would not make a 2 hour trip "running hot" or with a faulty water...
pump, thermostat, etc. Our as-is paperwork states we prefer the customer have the vehicle inspected by their own mechanic prior to buying because we make zero claims about the vehicle. We also have no way to substantiate the claim that the customer is making about the other issues. We also have no way of knowing if his mechanic made a problem worse or didn't make a mistake when attempting to fix the vehicle.The vehicle was sold to him at a substantial discount as well because of its "as is" condition. We are sorry that he is having issues with the vehicle, but Nourse is not prepared to assist in anyway. We feel that we fulfilled our obligation to educate the customer on the condition of the vehicle when he signed 5 different times that is was being sold "as is". Our General Manager has spoken with the customer as well, and Mr. [redacted] was sent additional copies of the as is paperwork. If you need any further information, please feel free to contact me.
it is false information. I have emails that were sent in June when it occurred. As far as them reaching out to me is also not true. They have called and promised that someone will contact me to set up an appointment but it has never happened. I have also left numerous voice mails. On their Facebook page other people seem to have the same issue.
Upon reviewing all of Mr. [redacted] information that he submitted and pulling all of our records, these are our findings. Nourse inspected this vehicle on 11/9/15 with 85,170 miles (see RO [redacted]) It was delivered to him 11/12/15 . On 11/23/15 @ 85,199 miles (RO [redacted]) we...
replaced left outer tire rod end, replaced rear end link, balanced all tires, and aligned the Impala.. I have no notes anywhere that it was brought in for issues, or that any calls were made until 1/12/16. According to sales customer brought in the vehicle for an issue , and service drove it. They were unable to duplicate the issue . On 2/5/16 @ 90,239 miles, (RO [redacted]) Mr. [redacted] brought it for its 1st complimentary oil change. There was no other concerns that were noted. Everything on our multi point inspection (see attached) stated battery, brake linings, and tire tread and were okay at that time.Mr [redacted] had 2 tires mounted, wheel balance, left outer tie rod replaced, and aligned on 5/14/16 @ 95,665. This occurred over 10,000 miles and 6 months after delivery. The left outer tire rod end would have been covered by the distributor, since we replaced it earlier.Due to the mileage on the vehicle, a wheel bearing can go bad at any time. That goes as well for the other repairs that were done. The customer was offered to purchase an extended warranty at time of delivery, which he declined. Unfortunately, based on the above information, we will not be able to assist Mr. [redacted] with any reimbursement.Please contacte me with any information you might need, or any questions.Sincerely,Nourse Chillicothe Automall
We apologize that Mr. [redacted] felt he had been over charged for the services he received at Nourse. I have spoken with him, and went over the repair order line by line. I also showed him where the credit for his coupon was shown. We also spoke about dealerships are sometimes a...
little higher than just a shop, due to the training of our technicians. He agreed with that, and understood why . As a goodwill gesture, we are refunding him the cost of the air filter. It was included in the cost of the minor tune up, but he had indicated that it had been changed recently. He appreciated the refund, and I asked that he call me directly if he had any further questions.If you need any more information from me, please feel free to call me.
I apologize for the delay, however we had a difficult time locating the customer's information. The customers name on the complaint is Kimberly C[redacted], and we have no record of that person in our system. After some investigation, I found a Kimberly C[redacted] that matches that phone...
number. We tried reaching out to Ms. C[redacted] at the daytime phone listed. We were uable to leave a message do to her voicemail has not been set up. Can you please verify that this is the correct person?