Barker's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will accept settlement of $896.94 and would appreciate immediate payment. 
Regards, [redacted]

[redacted], the amount that adds up for your damages is $2,672.00, we have sent you a settlement agreement for that...

amount. We honored the invoice for the the walls and the floor damage, The breakdown of the claim is as follows...$309.00 for the damage to house hold goods (515 x $0.60=$309.00) $500.00 for wall damage and $1,863.00 for the floor damage.

Thank you for the opportunity to respond to our customers feedback. We moved our customer into a public storage unit and have no liability after we have moved into a public storage unit. Our customer also signed off that he received all his items. In an effort of good faith I would like to offer the...

customer $150.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I was not informed about the "hidden charges" for the fuel, tape and plastic wrapping. I moved within the city of [redacted] SC which was only about 20 minutes from from my moving address to my new destination. These men took cigarette breaks, talked on cell phones and moved very slowly. I personally believe they knew what was going to happen with the final costs. This company "ran" a complete scam on me and I'm unsatisified. If I read the response back from the company correctly....The $173 they want to give back to me is NOT acceptable.
Regards,[redacted]

Never use All My Sons they price gauge and run the clock. I utilized their service as a last alternative and regret that decision. They moved me when I was going through so many transitions and trusted them to do the job they were paid to do. They “wrapped” unnecessary items to run the clock and took forever to unload my furniture. During transit they knocked my washing machine around so much the repairman asked if they dropped my appliance. A Very Expensive lesson learned!!!

We just bought a new home and wanted to move the Labor Day holiday weekend. We have always moved ourselves without any professional assistance. But Terry hurt his back so we needed some
Help…. I called and talked with Brian who assured me all would go great! I explained how we always took the drawers out of the dressers, etc, moved the piece, then put the drawers back in. So I asked if we needed to unpack the drawers of the dressers and dining hutch type furniture. He assured me no need to unpack the drawers of anything, because they shrink wrap everything to keep it safe. I of course unpacked breakables but that was it. We were being charged by the hour, and he quoted an
Estimate for 3 guys about 2 hrs labor 1 hr travel and 12% fuel service chg of $467.04, plus each additional hour after that $139.00. The day of our move, we had everything ready to go, was up early.
Was told we’d receive a call when they were on their way. No call came…. Then when they get there,
The lead guy is slowing explaining all they were moving, their process and expected Terry to sign this
Form with several pages before they would do anything. Terry was trying to unhook the washer/dryer so he signed. Then I noticed they were shrink wrapping everything! I said wait a minute you don’t need
To shrink my dining room table, the mattress and box springs, the dressers, the tables. They took apart
My dining room table and shrink wrapped it!! When I said that, the lead guy said yes mam we shrink
Wrap everything. I said that I talked with Brian and he said you shrink wrap the dressers that have
Drawers so the drawers and contents are safe, not falling out, but not everything else! This is going to
Take forever. So I called and got Cris, telling him what I just wrote. And he was very rude to me, and
Said they told me they shrink wrap everything. I said no, we were discussing furniture with contents in
Drawers. It was one of THOSE kinds of conversations. A no win for me. So fine, let’s move this along
Quickly please. We drive to the new home, the truck is right behind me, then they are gone. ? I called
Got Brian this time, and said I need the # to truck guys, they got lost. He said he’d call them, and was
Very rude to me also. So 30 minutes later they arrive. I hear Terry outside talking loudly on the phone and he is so upset. He is told he needs to pay for our move before they will unpack anything from the
Truck. The cost is OVER 3 times what we were originally estimated! I looked at the guy and said: Are
You kidding me, you are holding our belongings hostage?! Unbelievable! So of course you pay!! But we feel it is only fair to other consumers out there!! I have finally been able to write about this! We have
Been so duped and feel so taken advantage of by this company: All My sons Movers is the name of the
Company!! Do not have them move you. Extremely expensive, very rude to deal with and not a good
Company. Their specialty is to deceive you during a very stressful time for those who are moving!!

My family uses All My Son to move my mother-in-law to her new home. [redacted] and [redacted] came out and shown so much care in protecting all her belonging. They work at a fast pace and they were so friendly and helpful. My mother-in-law said after all her moves in her life this one was the best she ever had.

If a customer feels they were overcharged or if a customer has damages on a move, they need to contact the customer care team so we can process the claim and complaint, the phone number is [redacted]

Thank you, we were not in the office on Friday due to inclement weather. I received your voicemail today. At this time I would like to ask you to please complete the claims packet in order for us to move forward with your claim. Please submit to our customer care/claims department and we will work towards a resolution as soon as we have the correct documentation from the customer to process the claim.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and I accept the $150.00 offered as restitution.  
In response to the "message from business", the business in question knew I was moving my items into a public storage unit.  I was not made aware of the liability issues surrounding such a move.  If the employees know that is is the policy of the business to have "no liability" when moving items into a public storage unit, what is to prevent an employee from stealing items during the move?  As far as "signing off" on receiving all my items, there were literally hundreds of boxes and items involved in this move.  When moving boxes/items into a storage unit or a home, how can a customer accurately assess whether all items have been accounted for until everything is unpacked? 
I appreciate the $150 restitution and will consider this matter resolved when I receive payment.  However, I cannot go to the store and purchase a new XBOX 360, XBOX 360 Kinnect, and two XBOX 360 controllers for $150.  Therefore, I still haven't been made 100% whole.  I am also disappointed in the fact that it took filing a Revdex.com complaint in order to even receive the $150.  
Regards, [redacted]

Good afternoon, I have left two voicemails for Mr. [redacted], I believe we are playing phone tag, he can also email me at [redacted].com

Thank you for your valuable feedback, a customer should be present during the entire move and not leave movers alone in the home, we do not transport gasoline or cleaning liquid and we also do not dissemble or reassemble any baby furniture or bunk beds. We are sorry you incurred damages during the...

relocation, please call the customer care team at [redacted] and we will be happy to assist you with your claim. thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
I am [redacted] pds, I highly doubt your men, were in anyway intimidated, nor in fear for their lives.  This is unacceptable.  You were hired to move me from one home to another, I was very specific in telling you and your men everything that needed to be moved.  The company not only caused great destruction to my belongings, and caused extreme fear and stress to me and my [redacted], but did not finish the job, I had to incur many other charges and expenses due to the failure of your men to complete the move.  As stated, your men sent me down to the other home to gather "bolts" that were already at the new home to assemble the beds, mirrors, and finish with the move.  They left while I was gone.  They did not put the beds together, nor mirrors, nor boxes, furniture etc. and further more caused damage to my new home's garage door, trees, walls, carpet, and doors. 
I will move forward to taking this to court.  I feel I have a good case, joining me will be several witnesses as well, as pictures, receipts, and handwriting analysis.
I am sorry you refuse to cooperate, it seems this is the norm with your reputation, and ratings with the Revdex.com and complaints.

This job was contracted as labor only, we loaded a truck that we did not transport. The customer advised that we damaged her home. We have sent a settlement offer to the customer for the damage to her home in the amount of $300.00. Any damage to household goods were initially denied. In an effort of...

customer service we will increase the offer to the total cost of the move which is $550.00.

Revdex.com:We have tried to call on two separate occasions now. Please reach back out to us when you can. 
Regards,
[redacted]

Good afternoon, we are very sorry to hear you incurred damages during your relocation with us, please call our customer care team at [redacted] so we can process a claim for you.

The [redacted] office does want to accommodate everyone as best as possible.  Unfortunately all jobs are done by the hour and are gone over several times.  When the men encounter several flights of stairs it does add to the time in which a move takes place.  We have offered to waive the travel and packing and in consideration for your time will add an additional half hour of labor.
 
Travel Time 119.00
Packing 54.00
1/2 labor 59.50
The  final total consideration is 232.50.
 
Sincerely
 
[redacted]
Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

have determined that this does not resolve my complaint.  I called customer care on Saturday and was sent directly back to the office where they refused to make things right.Regards,
[redacted]

I recently had a move with All My Sons. I have never seen mover take so much care. [redacted] and [redacted] went above and beyond wrapping all my furniture and moving it so quickly. Anyone that has a move coming up this is the company you want to uses. Thanks for a great move guys!