Barker's

I am unable to locate [redacted] in my system. Please call [redacted] and ask for Ashley for further assistance.

I have spoken with the crew ([redacted], [redacted], and [redacted]  The reason the move took 6.25 hours was due to the stairs the men encountered.  While we pride ourselves on trying to give the most accurate quote as possible variables such as these have to be taken into consideration.  At...

the end of the day all moves are done by the hour.  The crew that was on the job was very experienced however in consideration we do want to make sure that we do take care of every customer.  The [redacted] office does want to reimburse said customer 119.00 for travel and 54.00 for any packaging used.  Total coming to 173.00. 
 
Sincerely
 
[redacted]

All My Sons will send out a repair guy if customer so requests.  Every attempt to give a great moving experience has been afforded said consumer.  All communication and advisements have been so logged throughout entire ordeal.  In order to schedule a repair time please contact the local office.
 
[redacted]
864-[redacted]

THIS WAS THE WORST MOVING EXPERIENCE I'VE EVER HAD!! I was told they would arrive mid to late morning, the moving crew did not arrive until 5:30 pm. I had to call three times during the day and was told their phone lines were down and no one called me back. I had to keep calling and be transferred to TX for them to track down the Simpsonville office staff. I was told they didn't want to let customers know their personal cell phone numbers. I asked didn't they know how to block their number from being seen? and that I'm sure they deduct the cost of their personal cell phones as business expenses. Their lack of keeping customers informed should have been a big clue as to the experience that was coming. Hindsight, when they didn't arrive as expected and I had to track them down after 12 noon, I should have called a different company right away.
From the beginning t told them the maximum I could pay for the move is $700. When the move was confirmed, I was assured that the move was being done by professionals who work for a professional company.
The crew arrived exhausted after moving another customer since 7am. They began loading my household items (furniture and boxes, no appliances). I helped hand truck boxes and carry individual small pieces of furniture to move this process along. We finished loading by 9:30 pm and headed to the new house. Upon arrival I was told the bill would be almost $200 more than I expected. The reason it was more was because they were now on overtime! Overtime when the crew arrived exhausted at 5:30 pm, moving slow and dropping things as they were loaded because they had been working since 7am. I refused to pay and was threatened with having to pay 2-3 times more when they took my stuff to their storage unit. Their overtime was as a result of poor and overscheduling on their part and I should not have to pay for their mismanagement,
[redacted] was actually screaming at me and kept switching from calling me [redacted] instead of [redacted]. When I brought this to his attention he said- "[redacted] what's the difference?" At this point I hung up.
The senior partner, [redacted] called me to say they would work with me and settle for what I could pay them. I told him I thought them having a crew working two moves in one day from 7am to late in the evening was against labor laws and was told, don't go there. I also stated that I'll bet they don't get referrals or any repeat customers given how they try to gouge customers and treat customers.
The crew began unloading the truck at 11 pm and didn't finish until 2:15 am. I directed the crew to put the furniture in the designated rooms and place all the boxes in the dining room and I would place them in the appropriate rooms the next day.
During the unloading, I removed shrink wrap and packing mats from the furniture. The antique armoire when uncovered had damage to the top piedmont and both front corners. The next day I discovered damage to my dining table top and the corner of one end of the sofa. Photos were submitted to the company. I asked them to call me and let me know the claims process and what to expect. After not hearing anything for two days, I called the company. [redacted] informed me that since I didn't pay the almost $200 extra they wanted to charge me, they would not be submitting the claim. He began screaming at me again and twice I had to hang up on his ranting. I put him on speaker phone and others in my office were shocked at how he talks to customers.
While the moving crew worked hard, they were clearly exhausted when they arrived for my move and tried their best. This company not only treats customers horribly, they clearly don't care about their employees either. I would NOT recommend this company to anyone. I'm leaving my furniture damaged for now so that friends and family can see the damage done by professional movers. I'll find someone to do the repairs and yes, I will tell the world how horrible this company is. THIS WAS THE WORST MOVING EXPERIENCE!!!

The review board has examined your claim and increased your settlement offer, it was mailed to you on 1/21/15.

We provided Mrs [redacted] with an in home estimate the week prior to her move, The estimator, a 37 year veteran in the industry, went room to room in order to see the entirety of services that Mrs. [redacted] was needing. After doing so he provided her with an estimate of $1649.55.. Several days later...

Mrs. [redacted] agreed to have us move her. After everything was said and done her total bill came to $1,529.95. Clearly under the written estimate she was provided. Our in home estimates are usually very accurate as can be seen in this above circumstance.
As far as the delay in time that was mentioned, I spoke with Mr. [redacted] on the day of the move and we adjusted the time to correct any downtime from the men getting lost. All of our trucks are on GPS and the situation was able to be rectified in a timely manner.
However, I do agree with one man being slightly under the weather that the move may have occurred at a slightly faster pace if under different circumstances and that the time it took to get the few remaining items were an inconvenience. This being said we would like to offer a refund 1.5 hours totaling $212.85.

Good morning, we would like to reach a settlement with you, I just called and left you a message, please return my call so we can work together towards a resolution. [redacted] x [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]