Barnes Cleaning Services, LLC

In the case of [redacted] ***, we have reviewed this matter with the fullcooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding the handling ofher account As a result, she would likefor any future communication regarding her account to be made directly toher Please note that since filing thecomplaint, Ms***’s request has been noted on her accountMs [redacted] purchased a Buick LeSabre on May 17, from the company-ownedJ.Dlocated in Madison, TN Inthe event that a customer becomes delinquent, CNAC will call thecustomer at their primary phone number to remind them of the missedpayment(s) If the customer is unreachable at their primary number, CNACwill utilize the remaining contact numbers in an attempt to get a message tothe customer and establish a lineof communication Communication attempts may also includereaching out to the references supplied by Ms [redacted] atthe time of purchase The company-owned CNAC apologizes ifMs*** felt these calls were unnecessary Please understand that it is the goal of CNACto help customers through the successful completion of their account As a gesture of goodwill and inthe spirit of customer service, the company-owned CNAC has agreed toMs***’s requested resolution Any future communication relating to heraccount will be made directly to Ms***J.DByrider strives to achieve the satisfaction of each and every customerThe company-owned J.DByrider/CNAC was sorry to learn of Ms***’sdissatisfaction as expressed in her complaint to yourofficeThe company-owned J.DByrider/CNAC will continue to accommodateMs*** to the best of their abilities, and hopes to move forwardamicably in their relationship with her Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned [redacted] /CNAC in question Mr [redacted] l is upset regarding his account Mr [redacted] l purchased a GMC Envoy on July 30, from the company-owned [redacted] located in Indianapolis, IN Records indicate that hehas been delinquent on his contractually obligatedbi-weekly paymentssince December Please understand that four of his seven payments have been late Each payment that has been made applies to the past due balance, but does not stop the bi-weekly payments from coming due every two weeks Account notes show that a payment has not been made since January 30, CNAC policy states that collections calls can start at 8am A review of his account confirms that there have not been any calls made to Mr [redacted] l before then In theevent that a customer becomes delinquent, CNAC will call thecustomer at their primary phone number to remind them of the missedpayment(s)If the customer is unreachable at their primary number, CNAC will utilize the remainingcontact numbers to locate the customer Communication attempts may also include reaching out to thereferences supplied by Mr [redacted] l at the time of purchaseCNAC apologizes if Mr [redacted] l felt this was unnecessary, however, he was not communicating with CNAC at thetime Mr [redacted] l should be aware that he consented to CNAC contacting his referencesat the time of purchase After unsuccessfully attempting to bring the account current and with no definitive payment arrangements, CNACdeemed thevehicleeligible for repossession [redacted] strives to achieve the satisfaction of every customer The company-owned [redacted] /CNAC was sorry to learn of Mr [redacted] l’s dissatisfaction as expressed in his complaint to your officeIf Mr [redacted] l has any further questions or concerns regarding hisaccountorwouldliketobringtheaccountcurrent, it is recommended that he contact CNAC management at 317-347-6484.Thanks, [redacted] /CNAC Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I have already sent all the information to CNAC company from when all this happened in June and July I don't feel it is right that I have to go back into my records and find all the information again to send to J.DByryder now, for them to say it's not up to them to refund since it was the finance company that screwed me over I was told by CNAC that when I send in all the information, which I did, I faxed it to them, the were to refund me right away, it's been months now I hate getting the run around from them, I am ready to contact my attorney again

In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned [redacted] /CNAC in question Mrs [redacted] was upset regarding her account Sincefilingthecomplaint, thismatterhasbeen resolvedto her satisfaction Mrs [redacted] purchased a Pontiac Montana on January 16, from the now closed company-owned [redacted] located in Lima, OH Whilethedealershipisclosed, the company-owned CNAC is still operating and maintaining customer accounts Mrs [redacted] has been contacted and advised that she was approved for the Fresh Start program In order to initiate the process, she will need to make a payment CNAC also apologized for any miscommunication and rudeness The company-owned CNAC was sorry to learn of Mrs [redacted] ’s dissatisfaction as expressed in her complaint to your office Mrs [redacted] stated that she will contact CNAC on April 3, to make her payment and begin the Fresh Start process The company-owned CNAC will continue to accommodate Mrs [redacted] to the best of their abilities, and hopes to move forwardamicablyin their relationship with her.Thanks,CNAC Customer Service

In the case [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding the handling of her account As a result, she would like no further contact [redacted] purchased a Dodge Stratus on August 2, from the company-owned J.DByrider located in Indianapolis, IN [redacted] is listed as the co-buyer on the account Records indicate that [redacted] *** recently fell behind on her contractually obligated bi-weekly paymentsIn the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s) If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication Communication attempts also include reaching out to the co-buyer on the account CNAC apologizes if Ms*** felt this was unnecessary, however, [redacted] was not communicating with CNAC at the time Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your officeCNAC has agreed to note their account that no additional contact is to be made However, the account is currently in delinquent status At this time, it is recommended that either [redacted] or [redacted] contact CNAC management directly at 317-347-to discuss bringing their account current Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding her previous account Please note that since filing the complaint, this matter has been addressedMs [redacted] purchased a Chevrolet Venture on June 27, from the company-owned J.DByrider located in Lafayette, IN In November 2015, Ms [redacted] notified CNAC that she hadtraded the Chevrolet Venture in at a local dealership in Nevada Account notes indicate that CNAC received the dealership payoff on December After CNAC received the payoff, it was discovered that Ms [redacted] was to receive a refund Unfortunately, a clerical error was made and the refund check was sent to the location where Ms [redacted] purchased Per management, the refund check will be overnighted to the address on file for Ms [redacted] J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office CNAC would like to apologize to Ms [redacted] for any inconvenience that she may have experienced, and wishes her all of the best in her future endeavors.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned JDByrider/CNAC in question Ms [redacted] is upset regarding her account As a result, she would like for any future communication to be sent to her via email and for her references to be contacted less.Ms [redacted] purchased a Hyndai Azera on March 3, from the company-owned J.DByrider located in Columbus, OH Account notes indicate that Ms [redacted] was several weeks late on a deferred down payment In the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s) If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication Communication attempts may include reaching out to the references that Ms [redacted] supplied at the time of purchase Given the ongoing nature of the delinquency, CNAC utilized all contact methods available in an attempt to contact and make payment arrangements with Ms*** CNAC apologizes if Ms [redacted] felt this was unnecessary, however, she was not communicating with CNAC at the time Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments.J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of Ms***'s dissatisfaction as expressed in her complaint to your office In the spirit of customer service, CNAC has agreed to Ms***'s requested resolutionMs***'s account has been documented to use email as the primary source of contact, and to give her more time to respond before contacting her references Also, as a gesture of goodwill, CNAC will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Mr [redacted] is upset regarding his account Please note that since filing the complaint, this matter has been addressed [redacted] purchased a Hyundai Elantra on August 23, from the company-owned J.DByrider located in Boardman, OH [redacted] is listed as the co-buyer on the account In the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s) If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments The company-owned CNAC abides by all state and federal regulations, and denies any wrongdoing in their collection practices Per management, the account has been noted and no further contact will be made before 8pm To help avoid any further delinquency, CNAC is requesting that Mr [redacted] contact them anytime a payment will not be made on time and provide adequate arrangements for payment J.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of Mr***s dissatisfaction as expressed in his complaint to your office If Mr [redacted] would like to discuss changing his due dates, it is recommended that he contact CNAC management directly at 330-758- CNAC would like to apologize to Mr [redacted] for any inconvenience that he may have experienced, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question MrsLove is upset regarding her account As a result, she is requesting a refundJoel Love purchased a GMC Envoy on July 27, from the company-owned J.DByrider located in Lafayette, IN [redacted] is listed as the co-buyer on the account Records show that their payments are automatically deducted on a bi-weekly basis Account notes indicate that the January 8, payment was run automatically, however, it was declined Since that date, their payments have been running days past due CNAC attempted to contact them regarding their account on multiple occasions, but never received a call back The second payment in question was ran on April 1, 2016, as it was their due date Given the fact that their payments were running days past due, there was an overlap of payments, thus causing two to be taken on the same date CNAC would like to apologize for any inconvenienceJ.DByrider strives to achieve the satisfaction of each and every customer The company-owned J.DByrider/CNAC was sorry to learn of MrsLove’s dissatisfaction as expressed in her complaint to your office CNAC is currently in the process of refunding one of the payments taken on April 1, If Mror MrsLove would like to further discuss their account, it is recommended that they contact CNAC management at 765-447- The company-owned J.DByrider/CNAC will continue to accommodate Mrand MrsLove to the best of their abilities, and hopes to move forward amicably in their relationship with them.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned CNAC in question [redacted] is upset regarding her previous account As a result, sje is requesting that her credit bureau be updated [redacted] purchased a Dodge Caliber on February 15, from the now closed company-owned J.DByrider located in Marietta, GA While the dealership is closed, the company-owned CNAC is still operating and maintaining customer accounts In January 2013, [redacted] notified CNAC that her vehicle had been in an accident Subsequently, the vehicle was deemed a total loss CNAC then attempted to place [redacted] into another vehicle, however, she declined Account notes indicate that CNAC accepted $5,from her insurance provider on February 13, After the insurance check was received, a deficiency balance remained on the account [redacted] was notified that she would still be responsible for the deficiency balance, all according to proper procedures Records show that CNAC never received another payment from Ms Jordan As such, her account is reporting accurately.The company-owned CNAC was sorry to learn of [redacted] 's dissatisfaction as expressed in her complaint to your office Nevertheless, they are unable to adhere to her requested resolution to update her credit bureau If [redacted] would like to settle her account effectively updating her credit bureau, she can contact CNAC management at 317-249- If [redacted] would like to dispute her account status, it is recommended that she contact the major credit reporting agencies.Thanks, CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Mr [redacted] is upset regarding his account.Per management, no calls have been placed before 8pm since July 17, In that time frame, a total of two calls were placed after 8pm Mr [redacted] account states that he lives in Girard, OH with an area code of *** Both of these would be in the Eastern time zone and CNAC representatives do not get into the office until after 8am EST Account notes indicate that Mr [redacted] made his last payment on June 24, Since that time, the vehicle has been repossessed and subsequently sold at auction CNAC has attempted to make arrangements with Mr***, however, he refuses to cooperate At this time, it is recommended that Mr [redacted] contact CNAC management directly at 330-758-to discuss his options regarding his account.Thanks,J.DByrider/CNAC Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I paid $for six months of housecleaningCleaning was not performed as promisedI tried communicating with the business owner, Stephanie (or perhaps her name is Dezarie; she seems to go by both names) but she was unwilling to perform work as had been promisedOnly one cleaner was being sent to my house for an hour and a half, when I had been told I'd receive two cleaners for two hoursAs a result, my floors were unswept, and most of my furniture was not dustedAdditionally, the bathroom in the basement was not being cleanedWhen I complained again, Stephanie/Dezarie told me she would not send any more cleaners to my house, but that she would refund a portion of my $This money was never refundedHer current "offer" through the Revdex.com is not an offerShe is simply stating that I was "happy" with the services I had received up to a certain point and that the "one time" I was dissatisfied was through "no fault of her own." What about the fact that I paid $for six months of cleaning services, and received less than two months of cleaning services? What about the fact that she stated she would refund my money for the cleanings I never received, and she is now refusing to do so? Whose fault is that? Regards, [redacted]

In the case of [redacted] , we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Mr [redacted] is upset regarding his account As a result, he is requesting that his credit bureau be updated Mr [redacted] purchased a Chevrolet Impala on [redacted] from the company-owned J.DByrider located in [redacted] ** Records indicate that hewas continuallydelinquent on his contractually obligatedbi-weekly payments After unsuccessfullyattempting to bringtheaccount current and with no definitive payment arrangements, CNAC deemed thevehicleeligible for repossession The vehicle was subsequently repossessed on July 20, J.DByrider strives to achievethesatisfaction of every customerThe company-owned J.DByrider/CNAC was sorry to learn of Mr [redacted] ’s dissatisfaction as expressed in his complaint to your office Nevertheless, they are unable to adhere to his requested resolution After athoroughreview, it has been determined that his credit bureau is accurately reporting theaccount status Please understand that CNAC is permitted topullMr [redacted] ’s creditbureau for the purpose of validating consumer information until the account is satisfied This was agreed upon by Mr [redacted] at the time of purchase If Mr [redacted] has any further questions or concerns, it is recommended that he contact the credit reporting agencies to dispute the account status Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question Ms [redacted] is upset regarding her account As a result, she is requesting that a recent payment either be moved to the end of her loan or credited completely Ms [redacted] purchased a Hyundai Sonata on [redacted] from the company-owned J.DByrider located in [redacted] ** Since filing the complaint, management has reviewed the phone call in question At no time did a member of CNAC say “no problem” to a deferment on the July 3, The conversation ended with Ms [redacted] being reminded that her payment was not due yet, and that CNAC would touch base with her on July 10, to discuss her account Ms [redacted] then called on July 17, stating she was previously told that CNAC was willing to defer the payment until the 25th There may have been a misunderstanding as to what was discussed on the previous call from July 3rd As it stands today, CNAC is willing to proceed with the Fresh Start program to assist Ms [redacted] in getting her account back up to dateJ.DByrider strives to achieve the satisfaction of every customer Thecompany-ownedJ.DByrider/CNAC wassorryto learn of Ms***’s dissatisfaction as expressed in her complaint to your office Nevertheless, they are unable to adhere to her requested resolution CNAC has set a follow up call for July 25, Management will reach back out to Ms [redacted] to discuss if she would like to enroll in the Fresh Start program The company-owned J.DByrider/CNAC will continue to accommodateMs [redacted] to the best of their abilities, and hopes tomoveforwardamicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

Miss [redacted] ,I truly apologize that you had one bad experience with our companyBefore now you have always texted and told me how wonderful my cleaners wereYou have had one Cleaner only one time for reasons beyond our controlAll I want to say is thank you for giving us a try and I wish u alll the best

The correction to the credit reporting agencies has been made per the complaint I tried to contact the customer to confirm this but my call was not returned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you
are not satisfied with this resolution.]
Regards,
*** ***

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question. Mr*** is upset regarding his account. Please note that since filing the complaint, this matter has been addressed. Mr*** purchased a
Oldsmobile Alero on May 15, from the company-owned J.DByrider located in Toledo, OH. Management has since attempted to contact Mr*** in order to provide him the $in gas cards. A voicemail was left with the option of having the gas cards sent to him or to have him visit the dealership at his earliest convenience. Mr*** can contact management at 419-842-1655 with his decision. The company-owned J.DByrider/CNAC would like to apologize to Mr*** for any inconvenience that he may have experienced J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider/CNAC was sorry to learn of Mr***’s dissatisfaction as expressed in his complaint to your office. The company-owned J.DByrider/CNAC will continue to accommodate Mr*** to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I paid $for six months of housecleaningCleaning was not performed as promisedI tried communicating with the business owner, Stephanie (or perhaps her name is Dezarie; she seems to go by both names) but she was unwilling to perform work as had been promisedOnly one cleaner was being sent to my house for an hour and a half, when I had been told I'd receive two cleaners for two hoursAs a result, my floors were unswept, and most of my furniture was not dustedAdditionally, the bathroom in the basement was not being cleanedWhen I complained again, Stephanie/Dezarie told me she would not send any more cleaners to my house, but that she would refund a portion of my $This money was never refunded. Her current "offer" through the Revdex.com is not an offerShe is simply stating that I was "happy" with the services I had received up to a certain point and that the "one time" I was dissatisfied was through "no fault of her own." What about the fact that I paid $for six months of cleaning services, and received less than two months of cleaning services? What about the fact that she stated she would refund my money for the cleanings I never received, and she is now refusing to do so? Whose fault is that? Regards,
*** ***

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question *** *** is upset regarding the handling of his account Please note that since filing the complaint, this matter has been addressed.*** *** purchased a Dodge Caliber on January 16, from the company-owned J.DByrider located in *** ** Per management, *** *** had a returned check on June 3, CNAC then attempted to contact *** *** to discuss the payment Records indicate that CNAC has had no communication from *** *** since June 17th, and that he has not attempted to make up the returned paymentIn the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s) If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication.Communication attempts may include reaching out to the references that *** *** supplied at the time of purchase Given the ongoing nature of the delinquency, CNAC utilized all contact methods available in an attempt to contact and make payment arrangements with *** *** CNAC apologizes if *** *** felt this was unnecessary, however, he was not communicating with CNAC at the time Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments.JDByrider strives to achieve the satisfaction of each and every customerThe company-owned JDByrider/CNAC was sorry to learn of *** ***' dissatisfaction as expressed in his complaint to your officeIn the spirit of customer service, CNAC has agreed to *** ***' requested resolution *** *** account has been noted to limit the number of calls to him regarding his account At this time, it is recommended that *** *** contact CNAC management directly at 814-864-to discuss bringing his account currentThe company-owned JDByrider/CNAC will continue to accommodate *** *** to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,JDByrider/CNAC Customer Service