Barnes Cleaning Services, LLC

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Mr. [redacted] is upset regarding his account.  As a result, he is requesting that his credit bureau be updated.  Mr. [redacted]...

purchased a 2008 Chevrolet Impala on [redacted] from the company-owned J.D. Byrider located in [redacted].  Records indicate that hewas continuallydelinquent on his contractually obligatedbi-weekly payments.  After unsuccessfullyattempting to bringtheaccount current and with no definitive payment arrangements, CNAC deemed thevehicleeligible for repossession.  The vehicle was subsequently repossessed on July 20, 2017.  J.D. Byrider strives to achievethesatisfaction of every customer. The company-owned J.D. Byrider/CNAC was sorry to learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your office.  Nevertheless, they are unable to adhere to his requested resolution.  After athoroughreview, it has been determined that his credit bureau is accurately reporting theaccount status.  Please understand that CNAC is permitted topullMr. [redacted]’s creditbureau for the purpose of validating consumer information until the account is satisfied.  This was agreed upon by Mr. [redacted] at the time of purchase.  If Mr. [redacted] has any further questions or concerns, it is recommended that he contact the credit reporting agencies to dispute the account status.  Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Mr. [redacted] is upset regarding his account.  As a result, he would like to be reimbursed for banking fees.  Mr. [redacted] purchased a 2005 Nissan...

Altima on July 22, 2013 from the company-owned J.D. Byrider located in Monroeville, PA.  Management has since contacted Mr. [redacted] requesting that he submit bank statements showing the accrued fees.  Once the bank statements are received, CNAC will review them and determine the appropriate reimbursement for Mr. [redacted].  The company-owned J.D. Byrider/CNAC would like to apologize to Mr. [redacted] for any inconvenience that he may have experienced.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Mr. [redacted]’ dissatisfaction as expressed in his complaint to your office.  The company-owned J.D. Byrider/CNAC will continue to accommodate Mr. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.D. Byrider/CNAC Customer Service

In the case [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding the handling of her account.  As a result, she would like no further contact. [redacted] purchased a 2006 Dodge...

Stratus on August 2, 2014 from the company-owned J.D. Byrider located in Indianapolis, IN.  [redacted] is listed as the co-buyer on the account.  Records indicate that [redacted] recently fell behind on her contractually obligated bi-weekly payments. In the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s).  If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication.  Communication attempts also include reaching out to the co-buyer on the account.  CNAC apologizes if Ms. [redacted] felt this was unnecessary, however, [redacted] was not communicating with CNAC at the time.  Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office. CNAC has agreed to note their account that no additional contact is to be made.  However, the account is currently in delinquent status.  At this time, it is recommended that either [redacted] or [redacted] contact CNAC management directly at 317-347-6484 to discuss bringing their account current.  Thanks,J.D. Byrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I paid $1912 for six months of housecleaning. Cleaning was not performed as promised. I tried communicating with the business owner, Stephanie (or perhaps her name is Dezarie; she seems to go by both names) but she was unwilling to perform work as had been promised. Only one cleaner was being sent to my house for an hour and a half, when I had been told I'd receive two cleaners for two hours. As a result, my floors were unswept, and most of my furniture was not dusted. Additionally, the bathroom in the basement was not being cleaned. When I complained again, Stephanie/Dezarie told me she would not send any more cleaners to my house, but that she would refund a portion of my $1912. This money was never refunded. Her current "offer" through the Revdex.com is not an offer. She is simply stating that I was "happy" with the services I had received up to a certain point and that the "one time" I was dissatisfied was through "no fault of her own." What about the fact that I paid $1912 for six months of cleaning services, and received less than two months of cleaning services? What about the fact that she stated she would refund my money for the cleanings I never received, and she is now refusing to do so? Whose fault is that? 
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned [redacted]/CNAC in question.  Mrs. [redacted] was upset regarding her account.  Sincefilingthecomplaint, thismatterhasbeen resolvedto her satisfaction.  Mrs. [redacted] purchased...

a 2003 Pontiac Montana on January 16, 2015 from the now closed company-owned [redacted] located in Lima, OH.  Whilethedealershipisclosed, the company-owned CNAC is still operating and maintaining customer accounts.  Mrs. [redacted] has been contacted and advised that she was approved for the Fresh Start program.  In order to initiate the process, she will need to make a payment.  CNAC also apologized for any miscommunication and rudeness.  The company-owned CNAC was sorry to learn of Mrs. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Mrs. [redacted] stated that she will contact CNAC on April 3, 2017 to make her payment and begin the Fresh Start process.  The company-owned CNAC will continue to accommodate Mrs. [redacted] to the best of their abilities, and hopes to move forwardamicablyin their relationship with her.Thanks,CNAC Customer Service

Per management, Mr. [redacted] visited the dealership on July 22, 2015 and retrieved the $300 in gas cards.  Thanks,J.D. Byrider Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J. D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding her account.  As a result, she would like for any future communication to be sent to her via email and for her references...

to be contacted less.Ms. [redacted] purchased a 2007 Hyndai Azera on March 3, 2015 from the company-owned J.D. Byrider located in Columbus, OH.  Account notes indicate that Ms. [redacted] was several weeks late on a deferred down payment.  In the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s).  If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication.  Communication attempts may include reaching out to the references that Ms. [redacted] supplied at the time of purchase.  Given the ongoing nature of the delinquency, CNAC utilized all contact methods available in an attempt to contact and make payment arrangements with Ms. [redacted].  CNAC apologizes if Ms. [redacted] felt this was unnecessary, however, she was not communicating with CNAC at the time.  Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments.J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Ms. [redacted]'s dissatisfaction as expressed in her complaint to your office.  In the spirit of customer service, CNAC has agreed to Ms. [redacted]'s requested resolution. Ms. [redacted]'s account has been documented to use email as the primary source of contact, and to give her more time to respond before contacting her references.  Also, as a gesture of goodwill, CNAC will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned CNAC in question.  [redacted] is upset regarding her previous account.  As a result, sje is requesting that her credit bureau be updated.  [redacted] purchased a 2007 Dodge Caliber...

on February 15, 2011 from the now closed company-owned J.D. Byrider located in Marietta, GA.  While the dealership is closed, the company-owned CNAC is still operating and maintaining customer accounts.  In January 2013, [redacted] notified CNAC that her vehicle had been in an accident.  Subsequently, the vehicle was deemed a total loss.  CNAC then attempted to place [redacted] into another vehicle, however, she declined.  Account notes indicate that CNAC accepted $5,672.18 from her insurance provider on February 13, 2013.  After the insurance check was received, a deficiency balance remained on the account.  [redacted] was notified that she would still be responsible for the deficiency balance, all according to proper procedures.  Records show that CNAC never received another payment from Ms Jordan.  As such, her account is reporting accurately.The company-owned CNAC was sorry to learn of [redacted]'s dissatisfaction as expressed in her complaint to your office.  Nevertheless, they are unable to adhere to her requested resolution to update her credit bureau.  If [redacted] would like to settle her account effectively updating her credit bureau, she can contact CNAC management at 317-249-3145.  If [redacted] would like to dispute her account status, it is recommended that she contact the major credit reporting agencies.Thanks,  CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Mr. [redacted] is upset regarding his account.  Please note that since filing the complaint, this matter has been addressed. [redacted] purchased a 2005...

Hyundai Elantra on August 23, 2014 from the company-owned J.D. Byrider located in Boardman, OH.  [redacted] is listed as the co-buyer on the account.  In the event that a customer becomes delinquent, CNAC will call the customer at their primary phone number to remind them of the missed payment(s).  If the customer is unreachable at their primary number, CNAC will utilize the remaining contact numbers in an attempt to get a message to the customer and establish a line of communication.  Please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent, on-time payments.  The company-owned CNAC abides by all state and federal regulations, and denies any wrongdoing in their collection practices.  Per management, the account has been noted and no further contact will be made before 8pm.  To help avoid any further delinquency, CNAC is requesting that Mr. [redacted] contact them anytime a payment will not be made on time and provide adequate arrangements for payment.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Mr. [redacted]s dissatisfaction as expressed in his complaint to your office.  If Mr. [redacted] would like to discuss changing his due dates, it is recommended that he contact CNAC management directly at 330-758-4517.  CNAC would like to apologize to Mr. [redacted] for any inconvenience that he may have experienced, and hopes to move forward amicably in their relationship with him.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding her previous account.  Please note that since filing the complaint, this matter has been addressed. Ms. [redacted]...

purchased a 2003 Chevrolet Venture on June 27, 2012 from the company-owned J.D. Byrider located in Lafayette, IN.  In November 2015, Ms. [redacted] notified CNAC that she hadtraded the Chevrolet Venture in at a local dealership in Nevada.  Account notes indicate that CNAC received the dealership payoff on December 2015.  After CNAC received the payoff, it was discovered that Ms. [redacted] was to receive a refund.  Unfortunately, a clerical error was made and the refund check was sent to the location where Ms. [redacted] purchased.  Per management, the refund check will be overnighted to the address on file for Ms. [redacted]. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  CNAC would like to apologize to Ms. [redacted] for any inconvenience that she may have experienced, and wishes her all of the best in her future endeavors.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Mrs. Love is upset regarding her account.  As a result, she is requesting a refund. Joel Love purchased a 2003 GMC Envoy on July 27, 2013 from the...

company-owned J.D. Byrider located in Lafayette, IN.  [redacted] is listed as the co-buyer on the account.   Records show that their payments are automatically deducted on a bi-weekly basis.  Account notes indicate that the January 8, 2016 payment was run automatically, however, it was declined.  Since that date, their payments have been running 14 days past due.  CNAC attempted to contact them regarding their account on multiple occasions, but never received a call back.  The second payment in question was ran on April 1, 2016, as it was their due date.  Given the fact that their payments were running 14 days past due, there was an overlap of payments, thus causing two to be taken on the same date.  CNAC would like to apologize for any inconvenience. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The company-owned J.D. Byrider/CNAC was sorry to learn of Mrs. Love’s dissatisfaction as expressed in her complaint to your office.  CNAC is currently in the process of refunding one of the payments taken on April 1, 2016.  If Mr. or Mrs. Love would like to further discuss their account, it is recommended that they contact CNAC management at 765-447-4535.  The company-owned J.D. Byrider/CNAC will continue to accommodate Mr. and Mrs. Love to the best of their abilities, and hopes to move forward amicably in their relationship with them.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted] we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Mr. [redacted] is requesting to have his due dates changed.  Mr. [redacted] purchased a 2004 Buick LeSabre on July 9, 2014 from the J.D. Byrider franchise located...

in Opelika, AL.  In order for Mr. [redacted]’s due dates to be changed, he will need to submit his most recent paystubs to CNAC.  Once received and verified, CNAC will update Mr. [redacted]’s account accordingly.  The CNAC franchise would like to apologize to Mr. [redacted] for any inconvenience that he may have experienced.  J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your office.  At this time, it is recommended that Mr. [redacted] contact his CNAC representative directly at 334-749-6555 to discuss his account.  The J.D. Byrider/CNAC franchise will continue to accommodate Mr. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding her account.  As a result, she is requesting that a recent payment either be moved to the end of her loan or credited...

completely.  Ms. [redacted] purchased a 2007 Hyundai Sonata on [redacted] from the company-owned J.D. Byrider located in [redacted].  Since filing the complaint, management has reviewed the phone call in question.  At no time did a member of CNAC say “no problem” to a deferment on the July 3, 2017.  The conversation ended with Ms. [redacted] being reminded that her payment was not due yet, and that CNAC would touch base with her on July 10, 2017 to discuss her account.  Ms. [redacted] then called on July 17, 2017 stating she was previously told that CNAC was willing to defer the payment until the 25th.  There may have been a misunderstanding as to what was discussed on the previous call from July 3rd.  As it stands today, CNAC is willing to proceed with the Fresh Start program to assist Ms. [redacted] in getting her account back up to date. J.D. Byrider strives to achieve the satisfaction of every customer.  Thecompany-ownedJ.D. Byrider/CNAC wassorryto learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, they are unable to adhere to her requested resolution.  CNAC has set a follow up call for July 25, 2017.  Management will reach back out to Ms. [redacted] to discuss if she would like to enroll in the Fresh Start program.  The company-owned J.D. Byrider/CNAC will continue to accommodateMs. [redacted] to the best of their abilities, and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service