Barnes Cleaning Services, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** I sent them a copy of my bank statement showing the negative $balance, when I called them to begin with about taking my payment out days early Chrissy was told to stop the automatic payment right there and refund the $that they took out that gave me the negative balance and I would pay them on the due dates myself, she did not do that and it cost me the negative $for taking early plus the bank fee of $on top of it so that put me a negative $with my bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have also attached a photo of the contract that I signed with the date listed at 10/30/for removal of payments
Regards,
*** ***

In the case of *** ***, we have reviewed this matter with the full cooperation of the *** ***/CNAC franchise in question. Mr*** is upset regarding his previous account. As a result, he is requesting a refundMr*** purchased a Ford Escape on April 14,
from the *** *** franchise located in Austin, TX. Account notes indicate that he recently tradthe Ford Escape at a local dealership. Per management, a settlement was approved for $7,500. The payment mentioned by Mr*** in his original complaint occurred on April 28, 2016. As a result of that payment, a lesser payoff amount was allowed, which in turn helped get the account settled for less. *** *** strives to achieve the satisfaction of each and every customer. The *** ***/CNAC franchise was sorry to learn of Mr***’s dissatisfaction as expressed in his complaint to your office. Nevertheless, CNAC is unable to adhere to his requested resolution. If a refund was issued the dealership payoff check would be shorted, thus leaving a balance on his account. If Mr*** would like a more detailed explanation, it is recommended that he contact CNAC management at 512-201- Thanks,*** ***/CNAC Customer Service

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question. Ms*** was upset regarding the handling of her account. Please note that since filing the complaint, this matter has been resolved. ***
*** purchased a Chevrolet Cavalier on May 7, from the company-owned J.DByrider located in Amherst, OH. *** *** is listed as the co-buyer on the account. Per management, Ms*** was given the contact information for the repossession agent on July 3, 2015. A follow up with the repossession agent confirmed that the vehicle was picked up that evening. The company-owned J.DByrider/CNAC would like to apologize to Ms*** for any inconvenience that she may have experienced. J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider/CNAC was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office. The company-owned J.DByrider/CNAC will continue to accommodate both *** and *** *** to the best of their abilities, and hopes to move forward amicably in their relationship with them. Thanks, J.DByrider/CNAC Customer Service

*** ***,I truly apologize that you had one bad experience with our companyBefore now you have always texted and told me how wonderful my cleaners wereYou have had one Cleaner only one time for reasons beyond our controlAll I want to say is thank you for giving us a try and I wish u alll the best

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11081692, and find that this resolution would be satisfactory to me.
Regards,
*** ***

In the case of *** *** we have reviewed this matter with the full cooperation of the company-owned J.DByrider/CNAC in question. Mr*** is upset regarding his previous account. As a result, he is requesting that his credit bureau be updatedMr*** originally
purchased a Buick LaCrosse on January 1, from the company-owned J.DByrider located in Greenwood, IN. Unfortunately, the vehicle was involved in an accident and subsequently deemed a total loss. Following the accident, CNAC agreed to sell him another vehicle. Accounts notes show that Mr*** then purchased a Hyundai Tiburon on August 5, 2016. Per management, a clerical error was made regarding Mr***’s previous account. However, CNAC will be correcting the error and updating his credit bureau accordingly. Mr*** should be aware that it can take 30-45 days for the credit agencies to update the status of his credit bureau. CNAC would like to apologize to Mr*** for any inconvenience. J.DByrider strives to achieve the satisfaction of each and every customer. The company-owned J.DByrider/CNAC was sorry to learn of Mr***’s dissatisfaction as expressed in his complaint to your office. The company-owned J.DByrider/CNAC will continue to accommodate Mr*** to the best of their abilities, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider/CNAC Customer Service

In the case of *** ***, we have reviewed this matter with the full cooperation of the company-owned *** ***/CNAC in question. Ms*** was upset regarding her account. Please note that since filing the complaint, this matter has been resolved to her satisfaction.
Ms*** purchased a Ford Taurus on October 17, from the company-owned *** *** located in Lafayette, IN. Account notes indicate that CNAC and Ms*** have been in contact. Per management, she is in the process of submitting paperwork to modify her due dates. Once the paperwork is signed and returned, CNAC will move forward with her request. CNAC would like toapologizeto Ms*** for any inconvenience that she may have experienced, and hopes to move forward amicably in their relationship with her.Thanks,*** ***/CNAC Customer Service

At this time, it is recommended that either Joel or *** *** contact Rachael *** directly at *** *** *** to discuss their options regarding the refund. CNAC has previously attempted to contact both Joel and Ashley, however, they have not responded. CNAC would like to apologize for any inconvenience, and looks forward to assisting them.Thanks,J.DByrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI feel at this point, even though their pay off date does not match up with my paperwork received from the dealership, as well as when the car payment was taken out of my account (April 29, 2016) continuing the argument with CNAC is futile at this point.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
#1. I have spoken with supervisors from CNAC in the past; it was supposedly noted on the account in the past that CNAC was not to contact me prior to 8pm Eastern, as both contact numbers that they have for me are used for business purposes prior to 8pm. CNAC collection representatives still contacted me several times after this supposed action was enacted prior to 8pm Eastern. I do not trust this company to keep this agreement.#2. This company claims no wrongdoing with regards to their collection procedures, however, they continuously harassed me by phone, including calls made at 6:48am, 7:21am, 7:36am and 7:49am in the past, which are outside reasonable hours.#3. My wife was hospitalized, had surgery and was in intensive care; I called in advance and notified CNAC and the harassing calls continued the entire time my wife was in the hospital; including the calls prior to 8pm Eastern.#4. CNAC representatives have been abrasive and verbally abusive to me on the telephone in the past.#5. CNAC did not properly address my suggestions for resolution of the problem, which are listed below:I am formally requesting that this business not contact me by phone before 8pm Eastern time. If they cannot comply, then I request that communication involving this account only be done by email and US Mail. Additionally, I would like an apology by both email and US Mail.I would also like the opportunity to speak with an account manager capable of adjusting our account to reflect the change of pay periods, as I was told when we started this account that if this information changed, the company would be happy to work with us to reflect this information.Finally, if this is not possible, I am requesting that this account be terminated, the vehicle will be returned to them and the amount paid of $4376.00 be refunded, as this company has fallen short of their inflated explanation of service at the time of account opening and the financing terms outlined to me and my wife at account initiation are not as explained previously.
When CNAC is ready to negotiate, they can send me an email and I will be happy to set some time aside to communicate with them; until then, I am not ready to say that this company satisfactorily resolved the issues we are having.
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned [redacted]/CNAC in question.  Mr. [redacted]l is upset regarding his account.  Mr. [redacted]l purchased a 2005 GMC Envoy on July 30, 2016 from the company-owned [redacted] located in...

Indianapolis, IN.  Records indicate that hehas been delinquent on his contractually obligatedbi-weekly paymentssince December 2016. Please understand that four of his seven payments have been late.  Each payment that has been made applies to the past due balance, but does not stop the bi-weekly payments from coming due every two weeks.  Account notes show that a payment has not been made since January 30, 2017.  CNAC policy states that collections calls can start at 8am.  A review of his account confirms that there have not been any calls made to Mr. [redacted]l before then.  In theevent that a customer becomes delinquent, CNAC will call thecustomer at their primary phone number to remind them of the missedpayment(s). If the customer is unreachable at their primary number, CNAC will utilize the remainingcontact numbers to locate the customer.  Communication attempts may also include reaching out to thereferences supplied by Mr. [redacted]l at the time of purchase. CNAC apologizes if Mr. [redacted]l felt this was unnecessary, however, he was not communicating with CNAC at thetime.  Mr. [redacted]l should be aware that he consented to CNAC contacting his referencesat the time of purchase.   After unsuccessfully attempting to bring the account current and with no definitive payment arrangements, CNACdeemed thevehicleeligible for repossession. [redacted] strives to achieve the satisfaction of every customer.  The company-owned [redacted]/CNAC was sorry to learn of Mr. [redacted]l’s dissatisfaction as expressed in his complaint to your office. If Mr. [redacted]l has any further questions or concerns regarding hisaccountorwouldliketobringtheaccountcurrent, it is recommended that he contact CNAC management at 317-347-6484.Thanks,[redacted]/CNAC Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]
 
I have already sent all the information to CNAC company from when all this happened in June and July.  I don't feel it is right that I have to go back into my records and find all the information again to send to J.D. Byryder now, for them to say it's not up to them to refund since it was the finance company that screwed me over.  I was told by CNAC that when I send in all the information, which I did, I faxed it to them, the were to refund me right away, it's been 5 months now.  I hate getting the run around from them, I am ready to contact my attorney again.

In the case of [redacted], we have reviewed this matter with the fullcooperation of the company-owned J.D. Byrider/CNAC in question.  Ms. [redacted] is upset regarding the handling ofher account.  As a result, she would likefor any future communication regarding her account to be made...

directly toher.  Please note that since filing thecomplaint, Ms. [redacted]’s request has been noted on her account. Ms. [redacted] purchased a 2002 Buick LeSabre on May 17, 2013 from the company-ownedJ.D. located in Madison, TN.   Inthe event that a customer becomes delinquent, CNAC will call thecustomer at their primary phone number to remind them of the missedpayment(s).  If the customer is unreachable at their primary number, CNACwill utilize the remaining contact numbers in an attempt to get a message tothe customer and establish a lineof communication.  Communication attempts may also includereaching out to the references supplied by Ms. [redacted] atthe time of purchase.  The company-owned CNAC apologizes ifMs. [redacted] felt these calls were unnecessary.  Please understand that it is the goal of CNACto help customers through the successful completion of their account.  As a gesture of goodwill and inthe spirit of customer service, the company-owned CNAC has agreed toMs. [redacted]’s requested resolution.  Any future communication relating to heraccount will be made directly to Ms. [redacted]. J.D. Byrider strives to achieve the satisfaction of each and every customer. The company-owned J.D. Byrider/CNAC was sorry to learn of Ms. [redacted]’sdissatisfaction as expressed in her complaint to youroffice. The company-owned J.D. Byrider/CNAC will continue to accommodateMs. [redacted] to the best of their abilities, and hopes to move forwardamicably in their relationship with her.  Thanks,J.D. Byrider/CNAC Customer Service

In
the case of [redacted], we have reviewed this matter with the full cooperation
of the company-owned J.D. Byrider/CNAC in question.  Mr. [redacted] is upset regarding his account.Per
management, no calls have been placed before 8pm since July 17, 2015.  In that time frame, a total of two calls were
placed after 8pm.  Mr. [redacted] account
states that he lives in Girard, OH with an area code of [redacted].  Both of these would be in the Eastern time
zone and CNAC representatives do not get into the office until after 8am
EST.  Account notes indicate that Mr.
[redacted] made his last payment on June 24, 2015. 
Since that time, the vehicle has been repossessed and subsequently sold
at auction.  CNAC has attempted to make
arrangements with Mr. [redacted], however, he refuses to cooperate.  At this time, it is recommended that Mr. [redacted]
contact CNAC management directly at 330-758-4517 to discuss his options
regarding his account.Thanks,J.D. Byrider/CNAC Customer Service

At this time, it is recommended that Mr. [redacted] email all supporting documents to [redacted]@jdbyrider.com in order for his refund to be processed.  The company-owned J.D. Byrider/CNAC would again like to apologize to Mr. [redacted] for any inconvenience that he may have experienced.  
Thanks,
J.D. Byrider/CNAC Customer Service

In the case of [redacted], we have reviewed this matter with the full cooperation of the company-owned [redacted]/CNAC in question.  Ms. [redacted] is upset regarding her account.  As a result, she would like a refund. Ms. [redacted] purchased a 2008 Chevrolet Impala on [redacted], 2015...

from the company-owned [redacted] located in Columbus, OH.  Account notes indicate that Ms. [redacted] obtained Collateral Protection Insurance (CPI) that CNAC offers as a low cost alternative for customers. CNAC uses a separate account number and receives premiums separately on the insurance product. Prior to purchase, Ms. [redacted] went through a closing procedure where the Collateral Protection Insurance was reviewed.  During this time, the $36 deductible and coverage terms were explained to her.  CNAC would like to apologize to Ms. [redacted] for any confusion surrounding her account, and recommends that she contact CNAC management directly at 614-575-8375 with any questions or concerns.  [redacted] strives to achieve the satisfaction of each and every customer.  The company-owned [redacted]/CNAC was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, CNAC is unable to adhere to her requested resolution.  The company-owned [redacted]/CNAC will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,[redacted]/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Our payments come out automatically biweekly and a payment wasn't taken out one week in January. They took two payments out at the same time without permission and caused an overdraft.  I already made a complaint about this and they said they'd refund the extra payment.  It wasn't specified on how the missed payment would be handled, but I assumed it would be added to the end of the contract.  They never refunded the extra payment.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10705062, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please be advised that this case has NOT been closed.  I have received NOTHING from JD Byrider / CNAC but a promise (through your site only) and a complete failure to communicate with me after several attempted calls and messages.  DO NOT CLOSE THIS CASE--IT IS FAR FROM CLOSED.  Do I need to take it to court or can it be resolved here?  
Regards,
Neil A [redacted]

Miss [redacted],I truly apologize that you had one bad experience with our company. Before now you have always texted and told me how wonderful my cleaners were. You have had one Cleaner only one time for reasons beyond our control. All I want to say is thank you for giving us a try and I wish u alll...

the best.