Barnes Limo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regardless of how Barnes Limo sees it, I was wrongfully chargedIf they would have said the limo was in the first place I would not have booked itMy budget for a limo was only - When I spoke with Matt he said the limo was and when I received the contract it stated the price was I only signed the other paper so I could get some of my money back so I could book another limo company, and now I would like the rest of it backThey have no right to keep my money, seeing as they can't honor their original word Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I paid a $deposit on a limo however when I tried to cancel [redacted] charged my card for the balanceThis was an unauthorized charge on my cardHe only did this when I attempted to cancel his serviceThe only money that should have changed hands was my $deposti Regards, *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below***, I once again am having trouble sending the information that I typed I called your office and they instructed me to email it to you at the office and you could put it onto the Revdex.com site for me Thank you very much I have a copy of it and all of the exhibits for you for the file I know you already have the exhibits but I attached them to your copy for easy referenceThank you again for all your time Please call me if you need anything else [redacted] The letter below was actually sent to Attorney General's office Now the Revdex.com and I intend to submit to the financial institution as well PLEASE FIND BELOW MY RESPONSE TO LETTER FROM MATT B [redacted] DATED OCTOBER 30, FACT: I RENTED A VEHICLE FROM BARNES LIMOSINE THAT ACCORDING TO THE PICTURE ON HIS WEBSITE SAID IT SAT I HAD CHILDREN NEEDING TRANSPORTATION TO A HIGH SCHOOL DANCE THEY SENT A VEHICLE THAT SAT ONE CHILD SAT IN THE BACK COMPARTMENT, ONE ON THE FLOOR AND TWO GIRLS ON THE BAR 22-18=4!!! FOUR KIDS WITHOUT SEATS! FACT: DRIVER GOT LOST ON THE WAY TO THE PICK UP ADDRESS AND I HAD TO VETURE HIM IN VIA CELL PHONE DRIVER ARRIVED TO PICK UP THE CHILDREN BETWEEN 5:AND 5:PM FACT: DRIVER DID NOT HAVE A WORKING GPS, HE HAD A FLIP PHONE AND NO HARD COPIES OF DIRECTIONS, AND MAY I ADD NOT FROM THE AREA FACT: THE CHILDREN GOT INTO THE LIMOSINE APPROXIMATELY 5:10-5:PM FACT: DRIVER DID NOT HAVE DIRECTIONS TO THE VENUE THAT WERE GIVEN TO THE COMPANY LONG IN ADVANCE(DAYS AHEAD TO BE EXACT "EXHIBIT B" I GOT INTO MY VEHICLE AND HAD HIM FOLLOW ME ALL THE WAY TO THE VENUE SO THAT THE CHILDREN WERE NOT LATE SCHOOL RULES ARE THAT THE CHILDREN HAD TO BE IN THE BUILDING FOR THE DANCE NO LATER THAN 5:OR THEY WOULD BE LOCKED OUT FACT: I CALLED THE DRIVER AT 10:(EXHIBIT H) TO CONFIRM THAT HE WAS THERE AND READY TO BRING THE CHILDREN HOME HE SAID HE WAS I ASKED IF HE KNEW HOW TO GET BACK AND HE SAID HE DID I OFFERED TO STAY ON THE PHONE WITH HIM TO VECTURE HIM TO THE HIGHWAY, HEAD TOWARD PITTSBURGH AND WHE HE GOT TO THE AIRPORT THE CHILDREN COULD GET HIM HOME FROM THERE I ALSO STATED TO HIM AT THE TIME THAT THE CHILDREN ALL HAD CELL PHONES AND IF HE NEEDED THEY COULD ASSIST HIM HE TOLD ME AT THAT TIME THAT HE KNEW HOW TO GET BACK FACT: AT 10:I CALLED THE DRIVER AND HE STATED THAT HE WAS LOST ONCE AGAIN MY DAUGHTER TEXTED ME THAT SHE KNEW IT WAS NOW 11:PM AND HER PHONE SAID THAT THEY WERE STILL APPROXIMATELY MINUTES AWAY SHE ALSO STATED AT THAT TIME THAT THERE WAS NO AIR CONDITION, NO WATER, NO SPEEDOMETER, AND THE SERVICE LIGHT WAS ON AND IT WAS AT THAT TIME THAT I LEARNED THAT FOUR OF THE CHILDREN WERE NOT SITTING IN SEATS!! FACT: DRIVER ARRIVED AND CLOCKED IN AT 11:ACCORDING TO MATT B***THE FIRST $LATE FEE WAS CHARGED AT11:ON MY VISA SEE COPY OF VISA TRANSACTION ENCLOSED I DID STATE TO MATT B [redacted] ON THE PHONE THAT I WAS SO UPSET THAT THERE WERE 22, YEAR OLDS OUT PAST 11:PM, LOST AND LATE FOR THE AFTER PARTY AT ONE OF THE CHILDREN'S HOMES I CONSIDERED CALLING THE POLICE FOR ASSISTANCE I DID MAKE THE STATEMENT TO HIM THAT I THOUGHT THEY DID NOT ARRIVE UNTIL AFTER MIDNIGHT I WAS FRANTIC!! HE THEN ADDED ANOTHER $FOR THE SECOND HOUR OF BEING LATE!! NO MATTER IF THEY ARRIVED AT 11:OR 12:OR AM IN THE MORNING THEY WERE LATE BECAUSE THE DRIVER WAS LOST! HE DID NOT HAVE A WORKING GPS, NO PRINTED DIRECTIONS AND A FLIP PHONE THE PUC OFFICER STATED THAT COMING IN AFTER THE TIME FRAME IS NOT THE KIDS FAULT, MY FAULT OR ANYONE ELES'S FAULT BUT THE DRIVER'S AND BARNES LIMOSINE!! THE OFFICER SUGGESTED THEN THAT THEY RETURN THE TWO CHARGES TOTALLING $ THEN AND MATT B [redacted] SAID NO AND THAT I HAD BEEN A PAIN IN THE ***! FACT: MATT B [redacted] AFTER CHARGING ME TWO LATE TIME FEES REALIZED THAT HE COULD NOT JUSTIFY THE HOURS BEING AT THE END OF THE RIDE SINCE THE LIMO DRIVER CLOCKED IN AT 11: HE THEN EMAILED ME STATING THAT ONE HOUR WAS FOR ARRIVING LATE AND ONE HOUR WAS BECAUSE THE DRIVER ARRIVED AT THE HOUSE AT 4:AND THE KIDS WANTED TO GET INTO THE LIMO EARLY AND GO! "EXHIBIT O" FALSE, HE ARRIVED AT APPROX 5:PM AND WE HAVE FULL PROOF OF THAT MY LAST CALL FROM THE DRIVER WAS AT 4:PM AND HE WAS STILL MILES FROM THE HOUSE WHEN THE PUC OFFICER ASKED THE DRIVER WHAT TIME HE GOT TO THE HOUSE HE STATED 4: THE PUC OFFICER SAID, WELL I HAVE PROOF FROM THE CLIENT THAT YOU DID NOT GET THERE UNTIL APPROXIMATELY PM THE DRIVER THEN SAID, WELL HE WASN'T SURE IT COULD HAVE BEEN LATER AGAIN, WE HAVE ALL THE PROOF IN THE EXHIBITS ALREADY SENT SO ONCE AGAIN, MATT B [redacted] NOW STATES THE SECOND CHARGE OF LATE TIME WAS DUE TO THE FACT THAT I SAID THEY ARRIVED PAST 12:MIDNIGHT FACT: A WEEK AFTER WE HAD THE LIMOSINE, MATT B [redacted] SENT ME AN EMAIL (ORIGINAL EXHIBIT R ) STATING THAT THE KIDS HAD BROKEN THE BACK ENTRANCE DOOR HE STATED THAT HE WAS GOING TO SEND ME PICTURES AND ESTIMATES OF THE DAMAGE I HAVE YET TO SEE ANY PICTURES THE PUC OFFICER SAID THAT HE LOOKED AT IT AND IT WAS A LOOSE DOOR HANDLE MATT B [redacted] TOLD THE OFFICER THAT HE HAD HAD IT FIXED SERVERAL TIMES THE PUC OFFICER TOLD MATT B [redacted] THAT THIS HANDLE ON THE DOOR PANEL WAS FOR GETTING IN AND OUT OF THE LIMO AND SHOULD HAVE CERTAINLY BEEN STRONG ENOUGH TO HELP 22, YEAR OLD SOCCER PLAYERS GETTING IN AND OUT OF THE LIMO THE PUC OFFICER TOLD MRB [redacted] THAT IT SHOULD HAVE BEEN FIXED AND THAT IT COULD HAVE CAUSED ONE OF THE CHILDREN TO FALL! FACT: AFTER READING ALL OF THE Revdex.com COMPLAINTS THAT WERE EXTREMELY SIMILAR TO MINE I HAVE DECIDED THAT I AM GOING TO TAKE THIS UP WITH AS MANY PEOPLE THAT I CAN THIS IS SOLELY FOR PRINCIPLE!! FACT: THE PUC OFFICER WENT TO INSPECT THE PARTICULAR VEHICLE THAT CHILDREN WERE IN HE FOUND SEVERAL THINGS TO WRITE UP IN ADDITION TO THE ONES THAT I TOLD HIM ABOUT THAT WERE NOT IN COMPLIANCE THEY ARE CURRENTLY BEING REVIEWED AT THE PUC AND I WAS TOLD YESTERAY (NOV 4TH) THAT I SHOULD KNOW WITHIN DAYS IF HE IS BEING FINED FOR EACH AND EVERYONE OF THEM! FACT: MATT B [redacted] SOLE REBUTLE FOR THE FEES FOR THE LATE ARRIVAL PAST THE O'CLOCK HOUR THAT WE HAD THE RENTAL FOR IS BASED ON SAYING HE DID NOT HAVE THE INFORMATION ON THE DIRECTIONS FOR PICK UP AND DROP OFF AND THE ADDRESS OF THE DANCE VENUE ONCE AGAIN, PLEASE LOOK AT "EXHIBIT B" DATED SEPTEMBER 9, (OVER TWO WEEKS BEFORE EVENT) THAT HAD THE NAME AND ADDRESS OF THE VENUE THEN PLEASE LOOK AT "EXHIBIT E" DATEDSEPTEMBER 25, AT 9:AM THAT GAVE HIM THE FULL ADDRESS OF THE PICK UP AND DROP OFF I RECEIVED AN EMAIL IN RESPONSE THAT SAID, "RECEIVED WILL FORWARD TO MATT" AT 9:06, THREE MINUTES LATERCOPY OF THAT EMAIL ENCLOSED I WOULD CERTAINLY THINK IN THE AGE OF INTERNET, TEXT MESSAGES AND EMAILS THAT HOURS WAS PLENTY OF TIME TO GET THE DROP OFF AND PICK UP ADDRESS TO THE DRIVER FACT: MATT B [redacted] IN HIS REBUDDLE SAYS THAT HE DOESN'T KNOW WHY I AM UPSET, THAT I WAS NOT EVEN IN THE LIMO I AM A PARENT OF A YEAR OLD CHILD THAT WAS I PAID $FOR A BEAUTIFUL VAN LIKE LIMOSINE THAT WAS IN THE PICTURE ON WALTEN POINT PRODUCTIONS WEBSITE THAT SAT PEOPLE I GOT.....A STRETCH HUMMER THAT HAD BEEN PAINTED OVER RUST ON OUTSIDE INSIDE WAS FILITY DRIVER HAD NO IDEA WHERE HE WAS GOING AT ANY TIME NOW I HAVE A COMPANY CHARGING ME AN ADDITIONAL $ IN LATE FEES BECAUSE THE DRIVER GO LOST I ALSO HAVE THE INVOICE OF $ FOR THE BROKEN DOOR HANDLE, CHARGED TO ME IN ANGER AND RETALIAITON OF MY QUESTIONING OF THE POOR SERVICE THAT I RECEIVED! THIS MATT B [redacted] IS WHY I AM UPSETTHESE ARE THE FACTS, BACKED UP WITH PROOF HE IS MINIUPLATING THE STORY TO MAKE IT LOOK LIKE HE HAS DONE NOTHING WRONG HIS SO CALLED CONTRACT GIVES HIM THE LOOP HOLES THAT HE WANTS TO BE ABLE TO SUBSTITUTE A "VEHICLE OF EQUAL VALUE" , THE FACT THAT THERE WAS NOT ANY AIR CONDITIONG, WORKING LIGHTS, RADIO OR WATER IN THE VEHICLE FOR THE KIDS ALL COVERED IN THE SO CALLED "CONTRACT" RESPONSES TO SPECIFIC STATEMENTS THAT HE MADE IN HIS LETTER: IN HIS SECOND PARAGRAPH HE STATES THAT "FIRST AND FOREMOST, SAFTEY IS VERY IMPORTANT......REALLY? NO SPEEDOMETER, NO GPS, NO AIR CONDITIONER, NO WATER, DRIVER SMOKING THE ENTIRE TIME HE WAS DRIVING, DRIVER USING A CELL PHONE IN COMMERICAL VEHICLE, NOT HAVING ACCESS TO DRIVER'S TIME SHEETS AND VEHICLE MAINTENANCE FOR THE PUC OFFICER THAT DOES NOT SOUND SAFE TO ME!! READ PARAGRAPH IN MATT B [redacted] REBUDDLE..."THIS POLICY INCLUDES BUT IS NOT LIMITED TO CELL PHONE USAGE WHILE OPERATING A COMMERCIAL VEHICLE, SPEEDING, USE OF DRUGS AND ALCOHOL AND SMOKING IN COMMERCIAL VEHICLES......TWO OF WHICH THE DRIVER WAS WRITTEN UP FOR BY THE PUC OFFICER PARAGRAPH 5, OF MATT B [redacted] REBUDDLE, [redacted] NOTED IN A PHONE CONVERSATION TO HIM THAT THE TIRES WERE BALD I DID INFACT SAY THAT BECAUSE ONE OF THE FATHER'S MADE THAT COMMENT TO ME HE TOLD ME ON THE PHONE THAT THE TIRES WERE REPLACED MONTHS PRIOR TO MY RENTAL HE THEN TOLD THE PUC OFFICER THAT HE HAD JUST REPLACED THEM ONE WEEK BEFORE OUR RENTALHOWEVER HE HAD NO MAINTENANCE RECORDS TO BACK THAT UP MY STATING THIS IN NO WAY IS A REPRESENTATION OF MY CHARACTER!!!!! ALL COMPLAINTS THAT I HAVE MADE ARE BACKED UP WITH FULL EXHIBITS OF PROOF! PARAGRAPH 6, ALL I WAS TOLD WHEN INITIALLY HIRING TRANSPORTATION FROM THERE COMPANY WAS, THEY TAKE HALF THE MONEY UP FRONT, THEN EMAIL ME A CONTRACT, THEN TAKE THE OTHER HALF NOTHING ELSE WAS EVER SAID PERIOD!!! ALSO IN THAT PARAGRAPH WHERE HE STATES HE SENT ME THE CONTRACT ON SEPTEMBER 1, AND I SENT IT BACK SEPT 4, AND AT NO TIME WAS IT EVER BROUGHT TO HIS ATTENTION THAT I DID NOT AGREE WITH THE TERMS OF SERVICE FALSE!! WHEN I READ THE CONTRACT SEVERAL RED FLAGS POPPED UP IMMEDIATELY!! I CALLED HIM TO QUESTION THEM AND HE STATED TO ME THAT HE HAD A BUSINESS REPUTATION TO UPHOLD HE WOULD MAKE SURE THAT ALL WAS RIGHT!!! PARAGRAPH 8, "DRIVER INDICATED TO OUR COMPANY THAT THEY (KIDS) HAD ASSISTED IN HELPING HIM FIND THEIR WAY HOME AND WERE UNSUCCESSFUL AND GOT HIM LOST" REALLY?? PLEASE RE READ THIS!! THE DRIVER HAD TO RELY ON 22, YEAR OLD CHILDREN'S PHONES FOR DIRECTIONS TO WHERE HE WAS SUPPOSED TO BE GOING??? HE DID NOT GET HELP FROM THE CHILDREN'S GPS SYSTEMS UNTIL AFTER 11:PMALSO PARAGRAPH 8, "THE DRIVER WAS NOT PROVDIED WITH AN ITINERARY AHEAD OF TIME AND THEREFORE RELIED ON THE PASSENGERS TO HELP HIM" THE DRIVER SHOULD HAVE BEEN PROVIDED AN ITINERARY FROM THE COMPANY BARNES LIMOSINE RECEIVED ADDRESSES FOR BOTH PICK UP AND DROP OFF AND VENUE OF DANCE WELL IN ADVANCE AGAIN SEE EXHIBIT B AND E WHAT LIMOSINE DRIVER SHOWS UP WITHOUT KNOWING WHERE HE WAS GOING? THE DRIVER DROVE FROM ERIE ALMOST HOURS TO PITTSBURGH, COULD HE NOT HAVE CALLED AND GOT THE INFORMATION SEEING THAT HIS EMPLOYER DROPPED THE BALL AND DID NOT GIVE HIM THE INFORMATION? PARAGRAPH 9, YES I CANCELLED MY CREDIT CARD I WAS NOT GOING TO ALLOW THIS COMPANY, MORE SPECIFICALLY THIS MAN TO CHARGE BOGUS OVERAGES ON MY ACCOUNT!! PARAGRAPH 10, WE DID CHANGE THE TIME FROM PM TO 10PM......TO PM TO PM MATT B [redacted] TOLD ME THAT HE WOULD CHARGE ME $FOR CHANGING THE TIME SLOTS I AGREED AND SAID NO PROBLEM THAT WAS OUR MISUNDERSTANDING FROM THE SCHOOL SEE "EXHIBIT D" DATED SEPTEMBER 10, I WAS NOT ASKING FOR AN ADDITIONAL HOUR!!! I ADJUSTED THE TIMES AND IT WAS THE SAME AMOUNT OF TIME RENTAL WE ORIGINALLY CONTRACTED FOR! IT WAS A $CHANGE FEE PERIOD!!! IT WAS NOT AN EXTRA HOUR OF SERVICE FOR $400!! PARAGRAPH 11, I HAVE A PRINT OF THE SNAPSHOT THAT I TOOK FROM ONE OF THEIR WEBSITE POSTINGS THAT CLEARLY STATES THEY OPERATE FROM [redacted] THEY ALSO HAVE A (412) AREA CODE PHONE NUMBER THAT FORWARDS TO AND (814) AREA CODE PHONE AT BARNES LIMOSINE IN ERIE THEY WANT PEOPLE HERE IN PITTSBURGH TO THINK THAT THEY ARE LOCAL FINAL PARAGRAPH OF HIS REBUDDLE......I READ WHAT I READ ON THE Revdex.com ABOUT THEIR COMPANY FUNNY HOW ALL THE COMPLAINTS ARE VERY VERY SIMILAR TO MINE "IF THEY USE CUSTOMERS NEGATIVE REVIEWS TO HELP IMPROVE FUTURE CUSTOMER'S EXPERIENCES"....THEY FORGOT TO READ ALL OF THE ONES THAT I SAW POSTED!!!!! ATTORNEY GENERAL, Revdex.com I ENCOURAGE YOU TO CONTACT THE PUC (MR [redacted] ***) AND SEE WHAT THEY THINK OF WALTEN POINT PRODUCTIONS, BARNES LIMOSINE I ENCOURAGE YOU TO TALK TO THE OFFICER SENT BY THE PUC TO INVESTIGATE I HAVE HIS NAME AND PHONE NUMBER AND HE SAID HE WOULD BE HAPPY TO TALK TO BOTH OF YOUI REPECTFULLY REQUEST THE TWO BLOCKS OF LATE FEES TO BE REMOVED IMMEDIATELY!!! I RESPECTFULLY REQUEST DENIAL OF COLLECTION FROM THE "OUTSTANDING BALANCE" OF $ DUE TO A ISSUE WITH THE BACK PASSENGER DOOR THAT HAD BEEN FIXED ACCORDING TO WHAT MATT B [redacted] TOLD THE OFFICER OR MORE TIMES IN THE PAST IT IS THE HANDLE USED TO GET IN AND OUT OF THE VEHICLE AND AGAIN, BARNES LIMOSINE SHOULD HAVE MADE SURE THAT THIS WAS FIXED THE FIRST TIME PROPERLY!! I ALSO NOW RESPECTFULLY REQUEST THE ENTIRE AMOUNT OF $ FOR THE SERVICE THAT WAS SO POORLY RENDERED BACK I AM ASKING THIS IN ACCORDANCE TO THE ORIGINAL LETTER SENT TO YOU(OFFICER OF ATTORNEY GENERAL) OUTLINING THE FACT THAT THEY BROKE THE CONTRACT IN SEVERAL WAYSI HOPE THAT AFTER SEEING ALL THE FACTS AND THE ORIGINAL EXHIBIT EVIDENCE THAT IM TELLING THE WHOLE TRUTH! IF YOU HAVE ANY FURTHER QUESTIONS OR NEED ANY FURTHER EVIDENCE, PLEASE LET ME KNOW [redacted]

Worst customer service I have ever experiencedWe paid over $for a limo on Saturday, August 20th which we booked months in advance for a Bachelorette party to do wine tours during the dayWhen the limo arrived, he told us there was no air conditioning and there was nothing they could doIt was over degrees and we had ladies dressed upIn the back of the limo, there was only two small windows that rolled down, leaving us no other choice but to sit in HOT limo all day longAs you can imagine, it was miserableWe were on the phone with management all day attempting to get some sort of refund, they refused to compensate any of our money backNot to mention, they were extremely rudeBarnes knew ahead of time the air conditioning was not working because they had a portable air conditioner hooked up in the back "attempting" to blow out air, which was also not workingThey also claimed they were sending a repair man meet us at the first winery to "fix" the air...which they never showedVERY unprofessional limo service who put us in ridiculous conditions with no compensationsI would never recommend Barnes to anyone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that there will be no resolution Hopefully, now you are aware of how horrible this business is I asked the other members of my party to write their own experiences and I did not change anything in their letters I'm seeing that there is no resolution to this incident and all I can do not is warn others about this business What upsets me most is how the owner can easily lie and get away with giving unsuspecting customers a horrible time because of their service and vehiclesI have learned a valuable lesson and hope other will not have the same experience as we did Thank you for your time and patience in this matter It seems nothing can be done, but I appreciate the effort Regards, *** ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Today, I received an email from Walten Point Productions telling me that they have tried to bill my charge card an additional $fee (which they state I am responsible to pay them now) for my attempting to dispute this claim with my charge card companyThey have threaten to turn it over to a collection agency, if I do not pay them this $immediately, and as of today, it will start to incur daily late feesIf not paid within ten business days, they will take me to court and I would then be responsible to pay all legal court fees associated with this case! I am at a loss as what to do now! Regards, [redacted]

To whom this may concern - [redacted] originally booked a person hummer limoIt has seating in it for inches per personHow many the limo will fit exactly is subjective to the size of the people, as we tell everyone when they book a vehicleOur driver informed [redacted] guys might be tight depending on how large everyone is, as all guys take up more, space then a women and men mix [redacted] said he had more people then he originally expected and asked if it was possible to get anything largerWe offered him our person stretch hummer that has inches of seating per personThe hummer is not only different then the just in that it has an added VIP area as [redacted] stated but it has inches extra of seating compared to our other gummer and more seating in the rest of the coachWe have multiple hummers we run in our fleet all with different lengths of seating [redacted] has stated that we were aware that the limos AC system was not functioning properlyWe had just had the limos AC serviced the prior day and was functionalThe driver on the trip before [redacted] ’s did mention that he thought it was weak, although that can be subjective depending on the temperature outside, how many people are in the limo, how long the doors are left open etc therefore we did not think it was a huge concern When the limo arrived, [redacted] said the AC system was not working, although this is not something that is guaranteed in our contract it is something that our customers do expect and we do our best to deliver on every tripOur company believes it may have possibly had a slow leak according to [redacted] ’s claim When the limo took everyone out the driver did shut the limo off and when he went to restart it at 11:PM (over hours of already using our service) the battery seemed to be deadHis may have been due to the passengers leaving something on in the rear although it is not certainWe sent a replacement limo to them as soon as we could, exactly what we agreed to do according to our contractUnfortunately we do not have open limos driving around the city with drivers so in order to get another limo to him it did take a bit of time According to the contract entered into by [redacted] to use our services as well as our company to provide it states, “ (EXIBIT1) In the event that due to any circumstances less time is provided to you then contracted then the time my be rescheduled when mutually agreed upon by both the purchaser and our company, (EXIBIT 2) All deposits are nonrefundable (EXIBIT 3) No cash refunds will ever be given back from our company to the purchaserTime credits will be given by discretion of the company (EXIBIT 4) If the limousine has a mechanical malfunction we will be allowed up to minutes for delay with no compensationIn this event, company will do its best to offer you the missed time as overtime, when possible(EXIBIT 5) [redacted] ’s liability shall be exclusively limited to an amount equal to the reservation fee and that [redacted] LLC shall not be liable for indirect or consequential damages arising from any breach of contractWe understand that this caused an inconvenience to the customerWe are sorry that this situation occurred, although we run a very nice fleet that we have a full time mechanic constantly keeping up with the maintenance on our fleet and do our best to eliminate any possible unforeseen problems that could arise and affect a tripAlthough the mechanical malfunction of the vehicle was unable to be controlled by our company regardless if all procedures were followed correctly due to the vehicles being man made machines that do break without warning We did offer the time missed to be used from 2:30AM-4:30AM as per the contract to remedy the situation as agreed to in the contract The customer stated that he did not want the limo that lateTherefore, as an in good kind faith gesture our company told [redacted] that we would give him a credit at our company in the full amount that he paid to use our service again in the future because we were extremely sorry for what happened that nightAlthough the credit was declined by [redacted] We can not further extend anything more to remedy this situation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received one phone call from an [redacted] but as he left no number to return a phone call, there was no way for me to get in touch with himI want a refund on the use of the vehicle as my husband and I will never ever use their services again and I will not promote their services As I work for a state agency, answering my cell phone during work is not permitted, hence a return number left on a voice mail would have permitted me to return a call during an afternoon breakBut again, no number was providedService was the worst I have ever received from a businessDisgraceful Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below In response to your "good faith offer", I want nothing to do with a company that says they get something similar but in reality, the quality is much poorerI do not want your free limo ride, I want the money returnedIt has now been two months and my mother never received a return call to her complaintShe, too, is ready to file a complaint but has waited to see how this turned outI reiterate, I want my money back for a service that I feel was never provided The quality of that bus was in no way, shape, or fashion to what was designed and shown at the signing of the contractAlso, need I mention the stripper pole that was in the back of the bus? How do you describe what that is for to a nine year old? I'll keep fighting this for as long as I need toI hated that busIt was the worst part of the wedding and will never recommend this company to anyone Regards, [redacted]

To whom, this may concernThank you for bringing this matter to our attentionWe have already reached a settlement agreement regarding this matter after it was already previously brought to our attention by *** before this complaint was draftedWe have already made "a good faith effort
attempt" to resolve ***’s complaint, which he agreed was acceptable, with his signature and money was refunded to him that he was not entitled to per our company policy that he acknowledgedAs far as we are concerned this case was closed as of June 16,with receipt of his signature*** authorized a charge of $to his card and his signature attach proves soA client can not debate a charge that he authorized and signed an agreement forOur company has already gone above and beyond regarding this situation and we regret to inform you there is nothing further we can do and with receipt of the settle agreement attached our company wishes to no longer debate the issue at handThank you for your time and attention regarding this matter

Dear ***-
I am the owner of the company that you are referring to in your letter that I have received from the Revdex.comI recently received your communication detailing your dissatisfaction with our companyFor that I am truly sorry
You mentioned that I hung the phone up on
you when you called, although this is not trueThe phone went silent and I kept talking and no one was thereI am soory for that miscommnication; I actually thought you hung up on me
You mentioned you had pictures detailing your complaintsPlease provide pictures of the holes or cuts you mentioned in the seat and the broken blindsThey can be emailed to us at ***This will give me a better opportunity to understand what you are referring to
There is a pole that stands from the floor to the ceiling in the back of the bus that you mentionedIt serves as a safety grab bar in the event someone is standing when the bus is in motion unexpectedlyIt is no different then the polls you see in monorails or subways
It is a safety feature on our vehicleWe have had some people mistake it for a stripper pole and have thought about removing it due to that misconception, although we fell that the safety for our customers are paramount and for that we have kept them in
We have looked into the fumes you mentioned on that vehicle and it has current inspection on it was built in 2000’s not in the 60’s as you had guessedThere is nothing wrong with the vehicle mechanically and we do not notice any fumes post inspectionIf you could be more specific where these were smelled it may help us better investigate your concern
The driver does his best to navigate in between the pickup and drop off that was providedI do not see anywhere where an itinerary was provided to us ahead of time to pre plan the routeOperating a bus that’s almost feet long can be somewhat hard to do when directions are given to you last second on where you want to go with unfamiliar roads
I am sorrv but per the contract that was signed there are no cash refunds and any time, that was missed maybe made up at a mutually agreed upon date according to the service agreementWe can not extend service to you in full but then give you an almost 50% deposit
As an owner, I try to give our customers the highest level of transportation quality every timeAs a consumer myself, I know how disappointing it is to spend my hard earned dollar and not feel that it was worth whileI will assure you that in the future we will continue to push harder to give you, the customer who pays our salaries, the best productI have credited your account $toward your next reservation with us, though we hope you will come back and give us a second chance to make it up to you
Thanks, *** ***
Owner

July 21,
*** is the General Manager at our companyOur office number is on the service agreement and in the phone bookThe customer said she called our office several times before; I am confused as to why they do not know the number to have tried to call backEven though everything was provided on our end in accordance with the contract for the service, we still attempted to see how we could make the customer happy and returned her call before this claim was made with the Revdex.com
Thanks,
*** ***

As per the terms and conditions of using our services in the agreed upon contact we have done everything promised that we have retained payment forIf something was not fulfilled as per the contract please point out the specific part of the agreement that was not fulfilled and we will be happy to reevaluate our positionUntil then the “in good faith” effort still stands to provide complimentary service at a later date for the bride and groom that this reservation was made for
Thanks,
*** ***

To whom this may concern:Thank you very much for bringing these matters to our attention as well as acting as a liaison, per our client’s requestPlease be aware that *** *** has initiated a number of different complaints to various organizations, including but not limited to, the Attorney Generals Office, Public Utility Commission, The Revdex.com as well as her finical institutionWe have been asked to review each complaint and respond accordinglyWell each complaint revolves around the same material issue; each complaint is slightly different in the amount of material that was presentedOur company has drafted this letter and will be sending it out to each organizationThis letter is meant to be all encompassing to cover all the complains, although since some of the complaints are as many as twenty pages in length, please bring to our attention if you feel as though further additional information is required.First and foremost, safety is a very important at our companyIn our company elected to provide "legal” transportation in PA by applying for all the correct licenses the state required as well as the correct insurances for liability on our automobilesBy us agreeing to provide “legal” transportation in PAthere are guidelines set in place per the Public Utility Commission or more loosely referred to as the PUC.Our company is checked on regular bases to make sure we are complying with all regulationsIn the summer of our company was “randomly” selected for a safety audit on our equipment, we participated and have been cleared since to operateOur safely program is on going and by no means is neglected as alleged by *** ***.Prior to *** ***s trip the vehicle underwent a pre and post trip inspection as required by the stateThe driver is responsible for this procedureIf a vehicle does not pass the pre trip inspection by the commercial licensed driver it is not permitted to leave our buildingTherefore, it passed the pre trip inspection prior to leaving, hence it was dispatched to serve the clientAs far as our obligations with our drivers the driver for this trip was a CDL licensed driver, has went through pre employment screening, is on a random drug and alcohol testing program, has a current physical and medial card on file with our company and has read all of our safety guidelines on the operation of our equipment prior to driving passengers for hireOur company has a safety program in place that makes the drivers aware of our safety policy and monitors the driversThis policy includes but is not limited to cell phone usage while operating a commercial vehicle, speeding, use of drugs and alcohol and smoking in commercial vehiclesOur company has taken all of the steps required by PA to make sure this driver was prepared for safety and educated prior to the tripOur company acknowledges the factt that a random safety inspection has taken place on this vehicle a few weeks after the completion of this tripAt this moment in time violations have been noted and anything that needed addressed or corrected has been correctedWe are in no way admitting to any fault regarding recorded violations and they are not citations as *** *** has alleged to the Attorney Generals OfficeTo address a few more of her concerns, there were a few small mechanical issues with the limo after her trip that has been corrected; we have no reason to believe they existed during her trip due to it passing the pre trip inspectionA limo is a man made machine and we continually are purchasing parts and fixing items on our vehicles as they are in useIt is not unusually for a vehicle to have something come up in an inspectionThe vehicles are inspected by state garages semi annually as wellAlso, our company keeps all of our maintenance records for tax purposes for vehicle maintenanceAt the time of the PUC inspection this was not provided, as the lady in charge of that file was unexpectedly not at work and in the emergency room with a sick family member.Initially fueling these accusations was ***'s dissatisfaction with our billing procedures which she placed a call into our company after her rentalIn ***’s list of complaints she noted the limo had balled tires and was unsafeAlthough, I was not the driver for this trip, I was the person at the corporation responsible for purchasing four brand new tires for this Hummer limo that served her on her date of rentalDunn Tire mounted the brand new tires on the limo that was used for her rental a few weeks before the rental occurred, that of which we have receipts for proofDue to ***'s dishonesty about the tires, it is a representation of ***’s characterThe fact that *** lied about the condition, of the tires, makes it impossible for us to believe what may or may not be factual concerning the accusations that she has presented to us.Next, our company would like to detail the contract dispute that *** has with our company*** called in to book our services on September 1, for service on September 26, At that time *** was made aware that the deposit was 50% and the rest was due days before her eventTherefore, since it was already within days a full payment was dueOur company made a special exception to accommodate ***, jeopardizing our inventory and cash flow at our company, allowing her to pay the balance days before as she noted she had to collect from several people that were helping her pay for the serviceOur company sent *** a copy of the contract that detailed the terms of using our service on September 1, 2015, *** sent back the copy on September 4,At no time was it ever bought to our attention that *** did not agree with the terms of service and or wanted to cancel the reservationWith our margins very small and our overhead continually increasing credit card processing fees are a large concern at our company because they can be as high as four percent of the total billWhile our company typically absorbs the processing fees for the initial deposit of 50%, as we did in this circumstance, our company can not absorb all the feesAs noted on the contract *** could have sent a check for final payment to our corporate office for the final balance and avoid any added processing and handling fees*** elected not to do so and for the added convenience of applying the second 50% charge on her credit card she incurred an additional charge of $which she had agreed to prior to this charge being applied*** again was made aware of this prior to when the balance was due to make this payment and she was given every opportunity far enough, in, advance to arrange for
another means of payment, although elected not to.*** alleges that the vehicle was to seat people in her complaint, where clearly on the contract the passenger seating capacity given to her prior to her trip is far less than that number*** secured our services until 11PM*** called our company and stated that the limo did not arrive back until 12:15AMTherefore, her overtime was billed (2) separate one hour blocks of timeAs stated on her contract it says each additional hour of overtime is $per hour, and we charge in one hour blocks of timeThe contract further states as follows,*Your card is held on file for potential charges to be applied after your event Purchaser authorizes charges after the rental to their card on file for anything stolen from the vehicle, any damage done to the vehicle by themselves, invited or uninvited guests and/or any overtime hours.*** placed her visa card on file ending in authorizing our company to charge the card for any overtime that she occurred or any damage to the vehicle by guests of the limoThe driver indicated to our company that they assisted in helping him find their way home and were successful and got him lostThe driver was not provide with an itinerary ahead of time and therefore relied on the passengers to help assist himWe allow our customers to provide detailed routes or itineraries ahead of time, although the client did not in this circumstance*** was billed for two, one hour blocks of overtime as per her contact based upon her statement to myself the limo completed service at 12:15AM.*** unhappy with the fact that she was charged for overtime, fraudulently canceled her credit card when she was informed that there was damage done to the vehicle, In good faith we extended service to *** with a credit card on file for any incidentals***’s passengers, through excessive force upon entering or exiting the vehicle, broke the clips on the back of the passenger rear door panelThe estimated cost for repair totaled $When our company attempted to process this payment it was declinedWe have not received this payment from ***, upon a number of attemptsAs of now ***’s balance owed to our company is $Enclosed we have provided a copy of ***'s billing and contractIf *** was unhappy with the factt that she was billed overtime, this by no means gave her the right to fraudulently cancel her credit card in an attempt to not have to pay for damages to our vehicle.I would like to note that at one point in time *** called into our office prior to service to inquire about adding an extra hour of service to her rentalShe informed me she was not paying $for an additional hour as she could not afford that and instead she wanted to adjust the times of her rentalThis is an unfortunate circumstance of a contract dispute with an unsatisfied client that should not have contracted services that she could not afford to pay forAlso, *** made many accusations, that of which she was never even a passenger in the vehicle or rode in the vehicle.Finally, we have been made aware by *** that a “***” listing online is an inaccurate address for our companyOur company did not setup the "‘***” listingI believe at one point, we actually had to claim the listing as our own due to someone else creating itWe have contracted our web designer to reach out to “***” and asked them to edit informationOur company did not create that business listing and we deny any
allegations made by *** associated with this information she has presented.Unfortunately we are unable to honor ***’s request for any reimbursement, we do not accept any liability or responsibility as detailed on the contract for any consequential damages arising from ***’s rentalAs of now ***’s account reflects a past and over balance of $that must be made payable to our company.Finally, *** alleges that we ruin events, using a small handful of other negative reviews that she has read online to try to enforce this claimThose negative reviews have not all been proven to be correct, factual or even by real clientsI will be the first to admit that we are not always perfect and sometimes mistakes are madeWe welcome constructive negative reviews as they sometimes help us improve future customer’s experiencesOur company has between fifty and one hundred hand written thank you letters that have been sent to our office from customers on display that were more than happy with their experience with our companyWe also have at least as many online positive reviewsWe have transported an estimated eighty thousand people since our inception and have come into contact with hundreds of thousands more receiving quotes and doing business in other forms, we do our best to make sure that each and every person our company comes in contact with has a positive experienceAlthough, we do understand that sometimes it is impossible to please every single client and in this circumstance sadly this is the case.Respectfully,
Matt B***
Walten Point Productions & Barnes Professional Limousine Services LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
** (which is the name given on my voicemail, the only one received) never stated that he was the General Manager or to have him return his call at the officeHe just stated that he had talked to Matt and was returning my callHad he said please return my call at the office, I would have known to call the main office and it would have been helpful to know he was the GMI still have the only voicemail received on my phoneThe more time that this goes by, the worse the customer service send to getI just want a refundPlain and simpleI feel the correct and ordered service was not givenI just want it made rightI used Barnes Limo based off a reputation and feel that was a mistake now because the reputation was not lived up to
Regards,
*** ***

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Thank you very much for facilitating in this matter to help resolve any issues this customer has brought to our attentionAfter review our company does
not agree with the stance of this customer has taken
First off, I am the owner and I dealt with the booking for this reservationAt no point was I ever rude to the customer when she booked the trip, during or afterIt is hard to believe someone would book a trip with a person that is taking the reservation if they are rude in the first place at the time of booking as the customer mentioned
I do not understand how the customer “believes” as though she was overchargedAll charges are documented on her reservation and were quoted to her prior to bookingOur rates are the most competitive in townShe paid $all inclusive for hours of service from door to door for a stretch hummer limoWe also had minutes of travel to her and back from herThis correlates to $per hour (including all fees minimum gratuity and any applicable taxes), for a stretch hummer limoThe industry standard for this vehicle in the US averages between $and as much as $per hour
The customer noted her contract was sent over in a JPG according to the document, if this was a concern and would have been addressed prior to the rental we would have been happy to send it in another format, we also have the capability to mail, email and/or faxThe customer executed the contract and sent it back to our office via faxThe company also never guaranteed the color of the hummer limo and no where does it say in the agreement the color of the limoAfter all trips our cars are completely detailed and odorlessThe customer’s claim is subjective to her opinion and the company
does disagree with her standpointWe pride ourselves on having very nice, expensive well kept limousines and if anyone would like to make an appointment to view them we would be more then happy to give anyone a tour of our fleetAs far as the AC issue is concerned and radio I am unaware of any problems, but we will have our mechanic look it over to be certain to maintain high standards for future rentals
The customers card was billed an added $when she stopped payment on her credit card for the services we provided, as it states it would in the contractWhen a customer initiates a stop payment on their credit card we pass along the fee the credit card company charges us as per the contract she signed with usAs long as we have billed correctly in accordance with the agreement our company should not have to pay a fee when the customer stops payment on her card, therefore it is passed to the customerIf the customer is found to be entitled to a refund by the credit card company the $will be refunded and our company will incur the fee
Lastly, the customer called in and made mention that she was not 100% satisfied with the service, but at that time never mentioned any expectations of a refundWe informed her that we would be happy to give her a discount on her next trip with us and we would make note of it in her file, and she said thank you
We have been in business since and service almost customers per year, we take pride in our work and stand behind our service if a mistake is made that justifies a refundUnfortunately, in this circumstance we have done everything according to the agreement and a refund is not justified but as a courtesy and in good faith we would be happy to do something special for this customer the next time they hook an event
Thanks for your time in this matter,
***

I am not surprised at Barnes Limosines response!!!!!! THEY DO NOT WANT TO ADDRESS THE COMPLAINT BECAUSE THEY ONLY WANT TO SPEAK TO THE FINANCIAL INSTITUTION FOR THE MONEY $$$$$
THEY OVERCHARGED MY VISA $832.00+ For FRAUDULANT CHARGES!!!! I JUST RECEIVED YET ANOTHER FRAUDULANT BILL TO PAY IN THE AMOUNT OF $ 666.95!! THIS AMOUNT WAS FOR A SUPPOSED BROKEN DOOR HANDLE THAT THE PUC OFFICER SAID WAS A TOTAL LIE!
DO NOT EVER GIVE THIS COMPANY A CREDIT CARD NUMBER OR YOU WILL BE SORRY!!!!! THEY STATE THAT YOU PAY HALF, THEN SIGN THE CONTRACT, THEN PAY THE OTHER HALF IF YOU CHOOSE NOT TO SIGN CONTRACT YOU LOOSE FIRST HALF!! IF YOU GO THROUGH WITH SIGNING CONGRACT HE THEN CHARGES 7% ONTO YOUR BILL FOR SPLITTING YHE AMOUNT!!!
STAY FAR AWAY!!!

I have attached our terms and conditions that *** has agreed to when, renting our vehicleAny concerns that she originally had we addressed them all and have billed according to her signed contract with usBringing up other past clients concerns posted online is not justifiable because they have no relevance whatsoever in regards to her trip nor was she present on those trips to make a statement regardingWe are on track this year to do somewhere between and trips in total for We have been in business for yearsTo have less then .01% complainants I think we are doing an excellent jobWe have done everything we could to make this client happy in regards to the signed agreement that she agreed to
*** mentions that she received the $back from her credit card, as if we were wrong*** was issued a temporary credit that of which is in the process of being reversed
The complaints that she had her friend’s write that were attached, also very and are inaccurateIn one complaint the person stated, “While the driver was both professional and punctual...” although the next complaint written by a different person that experienced the same service, was in the same group and limo says the driver was unprofessional and rude
As a business owner it makes it hard for me to respond to complaints that very and contradict each other regarding the same issues
I have highlighted key areas in the contract that address this customers concerns
Thanks,
*** ***

Thank you very much for bringing this matter to our attention as well as acting as a source to mediate between the client and our companyAfter a through review of the facts we respectfully disagree with many of the accusations made by the clientDue to the complexity of this complaint and in
an attempt to avoid unjust confrontation, we will be sending documentation to the client’s bank to be forwarded to the client regarding her accusations and concerns with regards to this matterThank you very much for your attentiveness to the matter.Walten Point Productions & Barnes Limo

To whom it may concern -
Even though this complaint was not filed by a customer that we have an agreement with, I think from a business
standpoint it is still important to address the issue brought to our attention by the bride, whose mother rented from our company
The following statements do not confirm or deny any fault regarding this matter, although after researching this trip our company has concluded the following:
The unit they rented that day does have working ACIt blows from the front of the vehicleOn an extremely warm day with over 20+ people in the bus, many in full tuxedos it may not cool as efficiently as a regular carOur company is currently researching whether or not another AC unit should be added to the top of the coachAlthough, adding another AC unit to limos and busses is not standard practice in the industry, it is something we are still consideringWe do apologize if the party was not 100% comfortable given the circumstances of the heat outside, attire worn by the group on that hot day etc
As far as the bus having chipped or cracked paint, our vehicles get touched up once to twice a year by a body shop and the exterior was redone just a few weeks ago, I .am not sure if it was before or after their tripIt currently has a near perfect exterior
The driver that drove that vehicle that day did have experience driving that vehicle in the past and therefore I am not sure why or if he told the customer he had not driven it before, but we will be following up with the driver for an explanation
It is true that the bridal party was dropped off in the back of the parking lotIt was
not 1/mile away from the entrance of the building as noted by the customer, rather closer to feetOur vehicles only travel on roadways and once not on a roadway our drivers are instructed not to take any chances with taking a vehicle into a place where they are not sure if it could harm the vehicle or pose any danger to the customersThe customers were dropped off about feet from the entrance to the building at the back of the parking lot and it was done for the safety of the vehicle and customers as it was no longer on a roadwayWhether or not it could have made it or not is not a chance we take when it comes to safety in all circumstancesI believe the bus could have made it but the driver, at his discretion makes the final decision in the moment
We agree that someone gave the driver a bag of items to be given to the brideThe driver placed it on the seating in the busThe driver has stated to the company that, “a invited guest on the bus picked it up and was taking it off the bus and he told the lady that the bag is for the bride and the women said ok and took it off the bus.” In the contract we are not responsible for items on the bus or left behind that are the customers, although we do our best to try to keep them safe and secureI think in this circumstance an invited guest took the bag off the bus but potentially might not have given it to the bride, misplaced it or forgot about itWe do not have any left over items from this trip but we are more then happy to allow the customer to come to the office to check our lost and found
Lastly, it’s noted that the customer feels as though the bus is not as nice as the ones we showed them when they bookedIt is a limo bus that resembles a couch bus from the outsideIt is larger and our opinion, nicer then the ones we have had in the pastIt is not a modified bus as noted from the customer; it is made by craftsman, a reputable coach builderThe MSRP of the bus was over $100,That is one of the current buses we run in our fleet and also pictured on our websiteWe have nothing to hide and take pride in that bus and is marketed again on our website and on our social media pagesAs we tell all customers, if you book a vehicle years in advance there might he chance we will be running a different vehicle as we change them out to update them
My General Manager has called them back twice to discuss their trip and has received their voicemail each time
Everything was handled in accordance with the agreement and if the bride and groom would like to use one of our limos to go out to dinner locally before the end of the year as a couple we will be happy to comp their reservation as a sign of good faith