Barnes Limo

Review: I called Barnes Limo on April 6th, 2015 and was quoted a price of $700 for three hours of limo service which included taxes and gratuity. I had my fiance call back on 4/14 to book the limo and pay the deposit. I told him the limo would cost $700, not adding that taxes and gratuity was included because any reputable company would not only charge some customers for that. He was told the total was $840 (thinking the extra money was taxes and gratuity plus $62 for an extra half hour of service). When my fiance told me the amount he paid, I realized the mistake and immediately called Mr. [redacted]. From the beginning of the conversation, he was extremely unprofessional and hostile, not even entertaining the mistake. Throughout the next 15 minutes of disputing, he raised his voice several times and engaged in VERY unprofessional manner. He then said "Fine! I'm done arguing about this! Do you just want your deposit back?" When I answered yes, he said "It'll be back in the account by midnight." Then he hung up. He called me back 30 seconds later and said "Never mind. I changed my mind. You are not getting your money back." I was shocked and immediately said he could not make a verbal modification to the contract and not honor it. He began yelling VERY loudly and told me that he would no longer speak to me because it was my fiance's card even though he had spoken to me all along. When my fiance called, he was just as rude to him and told him he was tired and would call the next day. When they spoke the next day, he said he would still not honor the refund like he said he would, but would give us $75 discount. My fiance told him we did not want to work with someone who treated customers the way he has and that we just want our $421 deposit refunded like he said he would. Mr. [redacted] refused and said he would keep our money then.Desired Settlement: We would like our $421 deposit back that Mr. [redacted] said he would honor while making a verbal modification to the contract on the phone with me.

Business

Response:

ID [redacted]As [redacted] Stated in the complaint she was not the person that called to make a reservation or make a payment for the reservation. [redacted] "[redacted] is not a customer and has never been a customer of ours that we can see from our records. We have never had a contract with [redacted] that we can seem to find in our records.We ask that this be removed because in order to be a customer of our company we must have took a payment, provided her with service ox have a contract with her. None of the three exist. Thank You[redacted]

Review: I put a deposit of $50.00 for limo services. [redacted] at Walten Point Productions made an unauthorized charge to my credit card in the amount of $693.45. This made my account over drawn and racked up multiple overdrft fees. The company was not understanding when attempting to full fill my contract and reimburseme my money.Desired Settlement: I understand holding my deposit of $50.00 however the $693.45 should be refunded. I gave ample notice of cancelation and furthermore my card was used without my permission.

Business

Response:

To whom this may concern-

Worst customer service I have ever experienced. We paid over $700 for a limo on Saturday, August 20th which we booked months in advance for a Bachelorette party to do wine tours during the day. When the limo arrived, he told us there was no air conditioning and there was nothing they could do. It was over 85 degrees and we had 10 ladies dressed up. In the back of the limo, there was only two small windows that rolled down, leaving us no other choice but to sit in HOT limo all day long. As you can imagine, it was miserable. We were on the phone with management all day attempting to get some sort of refund, they refused to compensate any of our money back. Not to mention, they were extremely rude. Barnes knew ahead of time the air conditioning was not working because they had a portable air conditioner hooked up in the back "attempting" to blow out air, which was also not working. They also claimed they were sending a repair man meet us at the first winery to "fix" the air...which they never showed. VERY unprofessional limo service who put us in ridiculous conditions with no compensations. I would never recommend Barnes to anyone.

Review: I found Barnes Limo on the internet because they had, at least semi-good reviews, and figured I would give them a try. I'm getting married in on September 27th of this year and needed a limo. So I called them up, the guy who answered, Matt B[redacted], was really friendly and helpful, and he said the total amount would be $1006.99 for the limo for 5 hours. So I give him my debit card number for the deposit of $500 while he fills out the contract to email it to me for me to sign. It took me a few days to get to the email because I'm a very busy person and I finally get to it to sign it, and the contract is written up for $1699. Which is absurdly expensive. I call him and he says there is nothing he can do. So a few more days go by and I decide to call him again to try again. He ends up giving me half of that deposit back, which is still absurd. The contract says plain as day that no payment is due until signing of said contract, which I never signed. So I got $250 back but want the rest back so I can afford another limo for the wedding.Desired Settlement: I want the other half ($250) of my deposit returned to me.

Business

Response:

To whom, this may concernThank you for bringing this matter to our attention. We have already reached a settlement agreement regarding this matter after it was already previously brought to our attention by [redacted] before this complaint was drafted. We have already made "a good faith effort attempt" to resolve [redacted]’s complaint, which he agreed was acceptable, with his signature and money was refunded to him that he was not entitled to per our company policy that he acknowledged. As far as we are concerned this case was closed as of June 16,2015 with receipt of his signature. [redacted] authorized a charge of $250 to his card and his signature attach proves so. A client can not debate a charge that he authorized and signed an agreement for. Our company has already gone above and beyond regarding this situation and we regret to inform you there is nothing further we can do and with receipt of the settle agreement attached our company wishes to no longer debate the issue at hand. Thank you for your time and attention regarding this matter.

I rented Barnes limo for a winery tour. It was the worst experience. No A/C. Sound system did not work well. Driver did not know where he was going. Limo looked like it was from the 70s. Not clean. Unsafe driving. Called the business after to reconcile with no luck. Very unprofessional company. Will NEVER suggest them or use them again.