Barrier Window Systems, Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.comCurrently there is an open service on this job which is under warranty unfortunately due to the horrible storm and Highwinds which we cannot control there was siding that had blown off our company is warranting this 100% even though it was an act of God.  The companies project manager...

has and will be contacting the customer directly in the near future to arrange the repairs .  We are not sure why the Revdex.com complaint as our project manager is on top of this situation and will be addressing it until the The repair and adjustments are finalized and the customer is satisfied please let us know if we can help you any further.Best regards Marion [redacted]

Matter is being discussed with the NYS Attorney General.  [redacted] Manufacturing has gone out of business ajnd has voided the manufacturer's warranty.  The products are not warrantied as stated in the contract at time of purchase.  Barrier Window Systems Inc, the distributor, will...

serviceas per the specs of the window as a courtesy only.  Please advise customer that we are not required to service the windows but are as a courtesy to our customers.  We provide repairs based on our current suppliers ability toprovide parts.Best Regards,Marion [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I have received an email from the company and hope this issue is finally resolved.
Regards, 
[redacted]

We will add this number to our do not call list.   Please be advise that you can go online and add your number to the national registry  at no charge.   Our company subscribes to the national do not call list .   If we call you please let the operator know that you need to...

be added to the do not call list- it updates immediately however in the event that it does not asked to be added to the list. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This part of the roof in question has been going on every since they put the roof up in 2010.  No where did they give me a contract that says I have to pay each time they come to fix it.  Secondly my papers say that the roof is guaranteed for 30 years so there is no reason to go to the insurance company when the roofing company is the one who put in defective siding or has done a bad job putting on the roof.  His own men said they did not replace wood that should have been replaced before they put the siding back up.  I have a home in Folsom and have never had the problems with my roof which is 32 years old that I am having with this roof that is only 7 years old.  The only reason they are not doing work in PA anymore is probably because everyone that they have done work for in Pennsylvania is complaining about how bad the work is or has had continuous problems like myself.I have agreed to meet them at the house next week for another repair but I expect the work to be done correctly and completely.  I don't think I am asking a lot from a company who is supposed to be standing by their product and whose business is roofing.
Regards,
[redacted]

Consumer called, she called business, they told her Revdex.com closed the complaint, so nothing more will be done. They made a promise through the Revdex.com complaint process, and now will not follow through.

1 year labor warrantee , per contract an we sub out , 125.00 an we will inspect/fix if manufacturer or install problems. Acks of nature or preexisting structurel problem not covered.  please call or service apartment at [redacted]. Best RegardsJohn [redacted]

Please contact our service department. Refunds in custom doors are not offered. We will correct any issues that are due to ordering errors. call service at ###-###-####.   I look forward to your call and will help you after you set an appointment with us. best regards, Anthony C.

Revdex.com spoke to Marion and John, Project Manager, at business and the following was relayed:The original triple pane was 7/8" glass. The manufacturer is no longer in business and the available triple pane is 1" which does not fit. The double pane is 7/8" and does fit. It is Energy Star Efficient. There was no charge for the glass. If the consumer would like, I am willing to go out and inspect to see if there are any issues, at no cost to the consumer.Additionally, Marion at business sent the following email and attachment with copy of contract:Attached is the requested original contract sold to [redacted].  Please note that there is no “branding” language listed.   I appreciate your time with this matter.   Best Regards, Marion