Basement Technologies

? Mr***,We apologize for your calls not being returned in a timely manner.? We commit and pride ourselves on our customer service, which in turn stands behind all of our products and services.? We, as you referred to, had a storm, a nor’ easter, which took out power for many of our customers.? The troubleshooting, phone calls, service appointments scheduled and serviced were on overload to say the least.? We are truly sorry if your return call did not happen as it should have.? We do see you had a stallion battery backup (BBU) installed on June 8, to your existing system, (existing system not installed by 1-800-BUSYDOG Basement Technologies).? Your warranty on the installed BBU is one year from date of installation.? To continue a lifetime warranty, this BBU would need to be serviced annually by our company, 1-800-BUSYDOG Basement Technologies.? In regards to your repair call/troubleshooting call for the BBU unit, I do see your appointment was set up for Friday, March 9th? , 2017.? ? Our technician [redacted] came to your home and found the unit to be working.? ? The power came back on and recharged the battery so in testing it showed functional.? ? The unit worked when your power went out as you refer to above, however, the unit will only work as long as the battery lasts.? ? It is a deep cycle battery, but once it drains, the stallion battery backup unit will no longer work, and the pump will no longer run.? ? For prolonged power outages, we also recommend generators.? ? Please don’t hesitate to call our office with any questions.? ? Thank you, [redacted] ?

Mr [redacted] ,Thank you for your original interest in installing a generator from 1-800-BUSYDOG, we truly appreciate your business Last winter certainly took a toll on all installations, and with the coordination of the inspector in regards to placement, that took a little time as wellWe had an appointment moved several times due to the snow, and did appreciate your patience and willingness to move forward When the weather was ready to cooperate, we had received word from our project manager Jeremy that you were moving and not going forward with the generator This was translated to the General Sales Manager who also determined you were moving and not having the generator installed, but where all the preliminary work was done, perhaps the new owners would want to take it over That is the last we have heard, and there are no notes or memos regarding a call for a refund Iapologize for any confusion, and we would be glad to process a refund for you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

Mr [redacted] ,Thank you again for your original interest in [redacted] we sincerely appreciate it Our Assistant General Sales Manager who came to your home and diagnosed the issue you were having stands firm his solution will rectify your issue He was away for a few weeks, I apologize if your calls were not forwarded, and we would be happy to refund your deposit If you feel the issue in the future needs attention, please do not hesitate to call.Thank you, [redacted] ***

There was an agreed upon scope of work that the outcome would be a warranted basement for the lifetime of structureThe work we do will work regardless of trial landscaping or hypothetical reasons why it is leaking.Regardless of landscaping issues or “sink holes” the system that was agreed upon to be installed would work no matter whatThere was not a mis-assesment and regardless of what happened on the outside, the basement was to remain dry.? The homeowner wanted this and we signed a contractThe labor, material, and scheduling all ensued, costing real dollars, hence the cancellation fee of 20%.? However, we agreed to refund the 20% just NOT immediately.The walls do not have to be “down” to assess where the point of entry of the water isIt is obvious that the water was entering at the floor wall joint.? It is also obvious that even after the homeowner fixes the sink hole, or landscapes, that our system will be neededIf the water entered there before it will enter there againWe already spent all the money to prepare for the job and are absolutely certain that they need the solution prescribed.The day recision was clearly disclosed on our proposalThe job was scheduled, material was brought in to do job, and labor allottedWe followed the contract to the letter of the law

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear Mr./Mrs [redacted] ,I apologize for the delay in response here, I was out of office for two weeks, in my absence your request was sent to our production team, and [redacted] our Production Manager emailed a copy of your contract on July 18th and July 31st directly from our CRM where there is a tracking tool on outgoing email, and the email we used matches the one here on this complaint, [redacted] .In addition to emailing, [redacted] mailed a hard copy on the 18th to [redacted] ***.Please let us know if we can be of further assistance,Thank you, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] FYI The check you sent me for $from [redacted] Data center bounced Insufficient funds Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [We will never do business with Busy Dog or any of your affiliates after the way we have been treated at ALL levels of the company-- starting with the President all the way down to [redacted] who did the assessment ( who btw, we learned was FIRED shortly after we canceled the job)That alone says enough about the situation and the type of company this isMy husband had to come to your office to request our money and requested to speak with the President ( who ? everyone said was the big boss) but he never came out of the roomInstead he used his people to communicate the news to me that: Busy Dog would refund us $1,in one check, and $in another and for some reason, which by the way no one could explain, they were going to hold our $1,until June 2017.In the letter they gave us, they said they would give the $1,back to us IF we decided we did not want to have any work done by Busy DogLet me be crystal clear and say it again, as my husband said in person to [redacted] and [redacted] : WE WILL NEVER DO BUSINESS WITH BUSY DOG.We will continue to pursue legal avenues to collect our remaining $1,unless it can be resolved here.? ] Regards, [redacted] ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? ? FYI? ? The check you sent me for $from [redacted] Data center bounced? Insufficient funds.? Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI accepted this response from the business but for the record just wanted to state that they are supposed to perform the work here at my home on May 5,and hopefully it will be satisfactoryI still am having a bad time trying to acquire fore my records the new paperwork describing the work they are going to performThey told me last week they had [redacted] issues and I told them I understood but I am still waiting for an email with the exact paperwork because the text attachment they sent me was not legibleI have told them that but still have not received the paperwork by email yet Regards, [redacted] ***

Ms***,We sincerely apologize for the situation describedPlease know that it is in no way the way we intend to conduct our businessIt was a series of mistakes on several levels and we appreciate you making us aware of the scenario so that those involved can be better trained and/or reprimandedPlease reach our to us if you have not received your refund within the next few days as it was issued last week.Thanks for your support, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] Hello, today is Monday, July 9th, and I have NOT received the check from Basement Technologies for my $refund. While the company may say there was a holiday, etcon July 4th, if the check was cut on July 3rd and mailed that day or EVEN on July 5th, I should have had it by today. They are based in Canton, MA - I am in Hingham, MA. This is AT LEAST the 3rd or 4th time they have told us they would mail the check. And this is the 3rd or 4th time we have not received anythingCan you please follow up with them and ask for: A check number and date mailed? Again, we have been waiting until May to get our money back. Thank you, ***
Regards,
*** ***

***, We are deeply sorry for the situation describedI was under the impression this was dealt with promptly after the first email that came to my attention and it
was obviously notLast week was one of our busiest weeks in years, we were spread thin, and it ultimately led to an unacceptable level of customer service*** said that he spoke to you over the weekend and agreed to present another solution or refund your money as requestedPlease accept our apologies and let us know if we can do anything else to make this right with you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for your original interest in 1-800-BUSYDOG Basement Technologies Ms***, we do appreciate it Your request was received, and sent to the General Sales Manager as protocol of refunds/cancel requests The GSM did his research on your contract, and contacted the salesman to
confirm your intention of cancelation within the first three days of ordering Your folder has been processed, and your refund was mailed Please let us know if we can be of assistance in the future Thank you

This pertains to *** ***'s complaint(s) dated 8/and 8/We issued the refund within the same week she cancelled the work and she cashed the checkSomething happened between her and her husband and they did realize that it was from us???? Strange situationI followed up, listened to all
of her feedback and we fired the salesman that was unresponsive to her initial callsI'm sure that she will verify that I (*** ***) was relentless in pursuing a quick resolution to her issueLet me know if you need anything else. Thanks, ***

Mr***,We apologize for your calls not being returned in a timely manner. We commit and pride ourselves on our customer service, which in turn stands behind all of our products and services. We, as you referred to, had a storm, a nor’ easter, which took out power for many of our
customers. The troubleshooting, phone calls, service appointments scheduled and serviced were on overload to say the least. We are truly sorry if your return call did not happen as it should have. We do see you had a stallion battery backup (BBU) installed on June 8, to your existing system, (existing system not installed by 1-800-BUSYDOG Basement Technologies). Your warranty on the installed BBU is one year from date of installation. To continue a lifetime warranty, this BBU would need to be serviced annually by our company, 1-800-BUSYDOG Basement Technologies. In regards to your repair call/troubleshooting call for the BBU unit, I do see your appointment was set up for Friday, March 9th , 2017. Our technician *** came to your home and found the unit to be working. The power came back on and recharged the battery so in testing it showed functional. The unit worked when your power went out as you refer to above, however, the unit will only work as long as the battery lasts. It is a deep cycle battery, but once it drains, the stallion battery backup unit will no longer work, and the pump will no longer run. For prolonged power outages, we also recommend generators. Please don’t hesitate to call our office with any questions. Thank you, *** ***

This is a sewage issue unrelated to our basement waterproofing systemAs for not responding to your calls, *** *** made a special trip to your home last week to review the situation againHis conclusion was that the basement waterproofing system we installed almost years ago had nothing to
do with the sewage backup in your home