Basic Maintenance

Please view the attached refund transaction receipt to confirm the customer's refund on $1,has been processed by ASAP

Please review the attached inspection reportASAP utilizes a third party inspection company who is also utilized by other insurance and service contract companiesAfter inspecting the vehicle, the inspector noted the failures are pre-existing conditionsPlease see the attached refund receipt
showing ASAP has refunded the customer based on the Vehicle Service Contract cancellation policy to which the customer signed and agreed(please see attached)

The Vehicle Service Contract provided to the Revdex.com in the prior response discusses the customer's responsibility to properly maintain the vehicleWe must go back to the time the customer owned vehicle simply to demonstrate the engine was properly maintainedIt is not the responsibility of American Standard Auto Protection to replace and engine that was not maintained by the vehicle ownerIn fact, after we informed the customer the claim would not be covered due to the customer's negligence, the customer went as far as to demand ASAP pay $for diagnostic fees charged by the repair shop or he will file a complaint with the Revdex.com. The customer is not demanding ASAP provide a full refundOf course, all refunds are pro-ratedThis customer has been in contract since January and has been given the instructions to receive a pro-rated refund

Thank you for alerting us to this customer's concernPlease see the attached documentation which will show the customer's refunds were completed days prior to the customer submitting the complaint

ASAP has spoken with the customer and provided a full refundThe refund transaction receipt is attachedPlease consider the matter resolved

Thank you for alerting us to this customer's concernThis customer's complaint was filed on 10/11/2016, however, the customer was refunded n full on 10/10/Please consider this matter resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.After filing this complaint I had another issue with this company stalling my vehicle fixed as they state in their response they delayed my repair because they felt that my repair shop was not truthful When my repair shop was called by asap the shop informed asap that the drive shaft my need replaced because they could not find the yolk alone When my repair shop called the JEEP dealer they were informed by Jeep (which I double checked) that they yolk and drive shaft were not sold seperate for each other My main complaint was that I wanted my vehicle fixed and I wanted to be treated like a human being (which never happened, until after this company took their time and proved that they were in control because it took weeks to get my vehicle repaired)As ASAP mentions in their response they delayed getting my vehicle fixed because they felt the repair shop I have used for a very long time LIED ASAP called my shop and told them that they could send out the yolk that day and then the yolk was not mailed out until I called A WEEK LATER and had to talk to several different people for they person I was dealing with to FINALLY return a phone callThe problem was that they were RUDE DISRESPECTFUL, and NOT CUSTOMER FRIENDLYAfter all is said and done I am happy that my Jeep is fixed but I am still not happy about the way I was treated and I am very nervous about ever having to use this warranty againYes ASAP did offer a loaner car for hoursI work for a living like most people and I was without my vehicle for right around three weeks, they only offered a loaner car after yelling and calling me a liarSo, in conclussion, I am not happy about the way I was treated, but I am glad that my vehicle was repaired

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt took
therm way to long to get me a refund, but I appreciate your assistance in getting me the refund.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
A credit was issued in the full amount by the ASAP auto warranty I would like to close the complaint as resolved. *** ***

Thank you for informing us of this customer's concernThis customer filed this complaint on 10/26/ASAP provided the customer's refund on 10/11/You may see the attached receipt as confirmationWe request this matter be considered resolved

Thank you bringing this matter to our attentionASAP has authorized the repair to the repair shop with the shop's requested partsThe shop will be returning the parts shipped to themThe customer has filed claims to dateThe previous have been paid to the repair shopASAP is awaiting the
signed claim approval form and shop invoice in order to make payment for the current claim under discussionAs all claims have been paid, and the repair should be completed at this time, we respectfully request this complaint be considered resolved

Thank you for bringing this matter to our attentionASAP
has reviewed the customer's claim history in its entiretyThe following
information will show that ASAP doers its best to evaluate claims/repair needs
in fairness and according to the contract guidelines signed by the customer
","sans-serif"Times New Roman"">On Mr*** entered into Vehicle Service
Contract with American Standard Auto Protection acknowledging and
accepting the Terms & Conditions with an electronic signatureThe contract
had an effective start date of and start mileage of 61,A copy
of the signed contract is attached
On 12.14.2015, just three days in contract, JL
Motorworks initiated a claim stating the drivers seat frame and passenger
rear window regulator were brokenboth required replacement. The
seat from is a non covered itemThe window regulator was authorized by ASAP
for the amount of $based on the contract guidelines
On JL Motorworks initiated a claim stating the
coolant transfer pipe located under the intake manifold was leaking requiring
replacementThe consumer was informed pipes were not covered by the contract
and were listed as excluded, EXCLUSIONS, paragraph The consumer responded
to ASAP stating the shop was reporting a failure to the engine valley pan and
intake gaskets, and the pipe requested by the shop was needed in conjunction with
the failed pan and gasketsASAP contacted JL Motorworks for clarification, who
confirmed the failure is to the pipe itself and the valley pan and gaskets are
needed in conjunction with the pipeThe vehicle mileage was 63,
On The vehicle mileage was 63,R&V Auto
Repair initiated a claim, voluntarily stating the vehicle was improperly
diagnosed by JL MotorworksIn addition to the coolant transfer pipe leaking, the water pump was also leakingDue
to the inconsistent vehicle diagnosis, an inspector was dispatched through
Executive Auto Inspections, a national inspection and consulting company
utilized by the insurance and automotive sectors, to view the vehicleThis
third party professional inspection yielded a report which stated: The engine
is in the vehicle with parts removed to see the water pumpThe water pump
o'ring (which is a seal) is leaking coolant where the water pump mounts to the
engine blockThere is no gasket, just an o'ring sealThere are no signs of a
leaking coolant pipeWhen the technician pressure tested the cooling system
the coolant was spraying back on the coolant pipeThe water pump is not
leaking, just the mounting o'ring sealA copy of the report is also attached
The consumer was informed stand alone leaking seals and gaskets are not covered
by the contract and were listed as excluded, EXCLUSIONS, paragraph
The contract is quite clear, leaking seals and gaskets as
stand alone repairs are not coveredSeals and gaskets ARE covered only in
conjunction with the authorized repair or replacement of a covered part
After re-review of the third party inspection report, the
claim was evaluated according to the contract Terms & Conditions

Thank you for bringing this matter to our attention. ASAP has decided to refund this customer all of the moneys paid to ASAPPlease find the attached refund transaction receiptsWe ask that the customer allow up to 5-business days for the funds to become available

ASAP is unable to cover commercial vehicles as such the customer was given a full refund for the amount paidPlease see the attached refund transaction receipt which shows the refund was issued on 10/03/

Thank you for bringing this matter to our attentionThe complaint was submitted by the customer on 9/14/Please see the attached refund transaction receipt which verifies the refund was completed by ASAP on 9/12/As the refund was processed prior to the complaint being filed, we
respectfully request the complaint be considered as resolved

Thank you for bringing this matter to our attentionApril 4, the customer purchased a Vehicle Service Contract with usOn June 30, the customer took his vehicle to a local repair facilityWe were contacted by the repair shop at 11:AM with the repair diagnosisThat claim was
authorized within hours On December 1, the customer took his vehicle to a shop for repairsThe shop stated the vehicle needed front drive axles, a power steering hose, and a motor mountASAP elected to send a third party inspectorto verify the failures We acknowledge and apologize for the inspection having been delayedThe inspection was scheduled for Friday, December 2, and did not take place until Tuesday December 6, 2016.(Inspections do not take place on Saturdays and Sundays) The inspector's report (please see attached) reads as follows:" The right engine mount is leaking fluid. the power steering pressure hose is leaking to a drip from the crimp fitting. The There are no signs of leaking axle boots are torn or loose clampsThe vehicle was test driven, there is no vibration on acceleration and no vibration at any speed. The tech and the inspector could not duplicate any popping noise during the test drive." There was no failure to either axlesAfter the inspection report was evaluated by ASAP, the motor mount was authorized and paid forHoses are not covered by the contractUltimately, if the shop had not requested $1,to replace parts that had not failed, there would have been no need for the inspection to take place which is what caused the delay

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however I would like to note that "American Standard Auto Protection" (ASAP) did not act in faith in returning my money as they promisedThey said it would take a maximum of business days to receive my refundIt actually took them business days, which is actually an addition month and a week.Thank you, because I feel they would still be holding onto my money and playing games had I not reached out to the Revdex.com
Regards,

I have emailed the business and called numerous times and was told that I would receive a credit within days It has been almost days I emailed them again as requested so that I would receive the credit as promised I have yet to receive the credit as promised. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

COMPLAINT ID # ASAP has regular business hours which run from 9AM to 7PM weekdays Eastern Standard timeThe Vehicle Service contract offers emergency provisions to allow a contract holder to act as necessary in the event of an emergency during non business hoursASAP does not offer its
own towing servicesASAP allows a consumer to receive a $reimbursement towards any tow needed as a result of a covered breakdownThe customer brought their vehicle into the repair facility to file a mechanical claim on Friday, 6/17/The shop did not contact ASAP until Monday 6/20/ASAP cannot process a claim without receiving diagnostic information from a repairing facilityThe diagnosis is as follows: "TECH FOUND THE POWER STEERING RACK & PINION IS BINDING INTERNALLYTHE POWER STEERING PUMP IS ALSO LEAKING WHERE THE PRESSURE GOES ATTACHESTHE HOSE IS NOT LEAKING, JUST THE PUMP" Upon receipt of the vehicle's diagnosis, ASAP set up an inspection to view the vehicleASAP informed the consumer we would try our best to have the vehicle inspected the same day, however, inspections are generally done the following business dayThe inspector's report reads as follows: "There is an internal failure of the power steering rack seals, the leak is short termThere was no verified binding or sticking of the power steering rack at this timeNo visible leaks from the power steering pump at the time of inspection." As you can see, the inspection returned a much different diagnosis than what the shop submitted, even stating the power steering pump which was condemned by the shop had no failure at the time of inspection

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, American Standard Auto Protection to date have not called or contacted me regarding this situation. I truly thank Revdex.com for all there help concerning this matter.
Regards,
*** ***