Bastian Roofing, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Due to the problems I continually had with attempting to use the AC within the first 2 years of attaining my car I refrained from using it out of fear of more issues during that time period in 2013. Not only was Carmax incapable of fixing my problems, resulting in repeated visits, the wait time for "next available" appointments was always at least a week and a half. Even when I dropped the car off for service, diagnostics always took at least 3/4 of the day, which then had to stay overnight so they could actually begin any repairs. Who, today has time to set aside at least a week for frequent repairs. Working two jobs and attending school, I did not have the time to visit Carmax any more often. It was easier and cheaper to not use the AC, the next attempt, was when my car went in to [redacted] for 4 months, my car was unusable and in and out of their repair facility. Even when my car was stalled, with parts blown out and called out of emergency (I clearly wasn't moving my car anywhere) Carmax couldn't "get me in" until 9 days later. Thus, their partner associates at [redacted] took me in same day. So Yes, since around this time last year I have NOT been back to carmax for repairs as has been stated in previous correspondence with Carmax personnel that I did not trust Carmax's capabilities. They could not fix issues the FIRST time, nor the SECOND, and it became obvious Carmax was incapable of either installing non defective parts, or resolving mechanical issues. Who would take their car back to a mechanic who had to repair their own repair??? With warmer weather approaching and the car showing more signs of overheating, I came to the decision to be rid of the car and its continuous problems. I gave Carmax plenty of opportunities to repair my car, which they had not. I then decided to appraise the car and hope its value, including all the troubled history I have had with it, would allow me to break even and walk away. To make matters worse, after their low appraisal, I was now going to have to essentially pay Carmax a few more thousand to take the car off my hands!!? Given that case, I came up with a reasonable solution, of a refund in the amount of money spent on repeated repair costs I had to pay. From their declined response, it sounds as though they take NO responsibility, and stand by their quality of repairs. Shameful. All the money they take from people's payments, deductibles, and funds from repairs, they cannot hold up their responsibilities. Regardless of the outcome I will continue to divert anyone I know looking for vehicles to other trusted and reliable dealers. I have included a picture of the 36 pages of repair history. People literally laugh when I show them my paperwork.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11632231, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The response from Carmax does not resolve the issue at hand. I spoke with [redacted] the owner of [redacted] and his answer is the problem will come back in a year or sooner and that he told Ashley at Carmax that the correct way to resolve this is to replace the whole entire hatch. What I feel that they are wanting to do is basically put a band-aid on the problem to get me out of their hair.  I asking for the problem to be fixed the correct way and issue a statement guaranteeing that my vehicle is not a flood vehicle.  [redacted] D&T body shop showed me both estimates showing the band-aid repair and the correct way to repair and said he gave both of them to Carmax.  [redacted] also explained that he never would have given both estimates if it wasn't a major issue and that if it could be solved by just painting it. According to Carmax standards and philosophy this vehicle should have never made there lot as a sellable vehicle. I'm not asking for a full replacement of the vehicle just the hatch to be replaced and letter guaranteeing that it has never been in a flood.  I do appreciate your time helping me resolve this issue.

July 26, 2016[redacted]Re: [redacted]Complaint ID [redacted] (the “Vehicle”), VIN: [redacted]I am writing in response to your letter dated July 8, 2016 wherein you forwarded a complaint from [redacted] regarding the Vehicle purchased from...

the CarMax store located in Des Moines (“CarMax”) on or about December 11, 2014.Mrs. [redacted] complaint is that she was confused by the coverage of the Guaranteed Asset Protection ("GAP") product she purchased.  She thought the product would cover her car payments if she became sick.  CarMax does not offer any such product and our processes for offering GAP are standardized and follow a specific flow within our sales transaction program.  In fact, when Mrs. [redacted] first brought this concern to our attention we conducted an investigation and concluded that no one misled Mrs. [redacted] into believing the product offered was for anything other than GAP, which would  cover the balance of her account if she incurred a total loss. Our standardized process for the presentation of the GAP product begins after a credit offer is selected.  This action prompts the system to display the screen introducing GAP.  The GAP screen explains, among other things, that a GAP Agreement pays the difference between what you owe and what insurance will cover in the event of a total loss.  Additionally, the screen displays the cost of GAP.  If the customer makes the choice to purchase GAP he or she does so on this screen. Following the Retail Installment Contract, the GAP Waiver Agreement is presented.  As the associate walks through the form they explain the coverage terms and advises customers to read the contract thoroughly to understand their obligations under the agreement, as well as their benefits.  It is important to note that this paperwork presentation is performed by someone other than the associate who first introduced the GAP product during the sales transaction, so if there was confusion by Mrs. [redacted] during the sales process, the business office associate would have been able to address this confusion at the time they were reviewing the GAP Waiver Agreement.  CarMax does not offer any product that would function as disability insurance, which seems to be what Mrs. [redacted] describes. Our records reflect that CarMax’s Customer Relations Department conducted an investigation of Mrs. [redacted]’s initial complaint regarding this issue between the dates of July 6, 2016 and July 8, 2016.  At that time we concluded that our standardized process was followed and provided the above explanation to Mrs. [redacted].   CarMax appreciates the opportunity to respond to this complaint and will honor Mrs. [redacted]’s request not to be further contacted back by the business.Please contact me at [redacted] extension [redacted] with any questions you may have.Sincerely,Nekia W[redacted]

The reply from CarMax Richmond is categorically incorrect. I have YET to receive one (1) proactive phone call from the local CarMax. I know that it is not an issue with my cell phone as I never had any problem getting calls from CarMax when the salesman was trying to close the deal. Corporate CarMax, how do you know the Roswell, GA staff is telling you the facts of the situation? I can assure you they are not. HERE IS WHAT I WANT: A check for $480.16. The breakout is $375 is for the detail of the car, and $105.16 is for tow harness. Receipts [redacted]. HERE ARE THE FACTS OF THE SITUATION: While negotiating the [redacted] car deal I told salesman Brent I wanted the car detailed and the rip in the windows fixed. I told him I would purchase the car AFTER the work requested was completed and Brent said, "no need to wait we will do a 'to follow' or equivalent and that will be part of the deal" and will have to be done. I purchased the car and when I inspected that evening at home I found the well in the back that houses the jack and tire iron ful of water. The jack and tire iron were very rusty like the water had been there for awhile. I returned to [redacted] CarMax in the AM and they agreed to address it. During that time they found the spare key I left did not work with the car and that they would have to order a new one and program it when it came in. They removed the water and gave me a new jack and tire iron they lifted from another [redacted] they had on the lot. I asked about the rip and detail work and they said the outfit that did that would call and mentioned they were surprised they had not called me already to schedule. I was to return on the next Tuesday for the key. The Sunday before I go to haul my jet ski to the lake only to find their is no tow harness. The [redacted] has the tow hitch but no light harness. That Tuesday I go to Roswell CarMax for the key. I mention to [redacted] the no tow harness, she goes to "acting manager" [redacted] and he says it is not "their responsibility" and I should go to [redacted]. I ask about the detail and tear AGAIN. She reassigns it to a different group and again I am told "They will call you.". I go home and leave experience feedback on both [redacted] and Revdex.com. I wait a couple of days, no call and go back to Roswell CarMax. I talk to [redacted] personally and tell him the "tow package" is listed on car window sticker. It is not legal to tow without lights thus lights harness is warranted. He now agrees and tells me to get it done and they will pay for it. I again mention no call on detail work or window rip. I have yet to STILL receive a call. I purchased new windows, thus rip is no longer issue. I had car professionally detailed and had the tow harness placed. Receipts [redacted]. I need not go back to Roswell CarMax. I simply want the work completed I made as part of my deal and that means you owe me $480.16. If I do not get it the next option is to call CarMax finance. Step after that is to go to small claims court (cost is $75 and I will want you to pay for it if I win). The [redacted] entry is very damaging for you and frankly should have been avoided. You have a good system, however, your service area has issues with follow up. People expect better service than I received. Regards,
[redacted]

Thank you for forwarding the
complaint received in your office from Ms. [redacted] as it pertains to her purchase
of the Vehicle from CarMax of [redacted] (“CarMax”) on August 23rd, 2014. In the complaint, Ms. [redacted]
requests that CarMax repair concerns...

on the Vehicle on her requested
appointment date.
            CarMax was aware of Ms. [redacted]’
concerns prior to receiving this complaint. Ms. [redacted] contacted CarMax on September
4th, 2017 to arrange a service appointment for November 3rd,
2017. On or about October 4th, 2017, Ms. [redacted] contacted CarMax
again to reschedule this appointment. After receiving additional concerns from
Ms. [redacted], CarMax contacted her on or about October 5th, 2017 to
discuss how CarMax can assist further. CarMax has had no further contact with
Ms. [redacted] since that time and is happy to arrange a service appointment at
her convenience.
            In the event that Ms. [redacted] has
any further questions, she is welcomed to contact me at 1-[redacted], ext.
[redacted]. Thank you for providing CarMax the opportunity to respond to this matter
and CarMax considers this matter resolved.
Sincerely,
Curt D[redacted] Analyst, Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
This noise started before the 30 day warranty period and it continues to make noise. Yes it did not make this noise while the vehicle was at the dealership. It stops and starts. I am going to take a recording of this noise when it happens again. I want to be able to enjoy my vehicle without taking it in constantly.

March 3,
2017
[redacted] 
RE: [redacted]
VIN: [redacted] (the “Vehicle”) 
            Thank you for forwarding the
complaint received in your office from Ms. [redacted] as...

it pertains to her purchase
of the Vehicle from CarMax of [redacted] (“CarMax”) on or about August 25,
2016. In the complaint, Ms. [redacted] requests that CarMax repair several concerns
with the Vehicle to include the battery and keys to the Vehicle.
            A review of CarMax’s records
indicates the Vehicle has not been to CarMax for service since on or about
August 29, 2016, when it was brought in for windshield concerns, under Ms.
[redacted]’ 30-Day Limited Warranty, however, upon receiving this complaint,
CarMax contacted Ms. [redacted] on February 15, 2017 regarding the concerns. Ms.
[redacted] stated that the only charge she has paid for with service on the
Vehicle was for the battery replacement referenced in the complaint.
            In an effort of customer service,
CarMax agreed to reimburse Ms. [redacted] for the battery charge and to replace
the battery in the key for the Vehicle. This was completed on or about February
15, 2017, at no charge to Ms. [redacted]. It is CarMax’s understanding that Ms.
[redacted] was satisfied with this resolution.
            In the event that Ms. [redacted] has
any further questions, she is welcomed to contact me at [redacted], ext.
[redacted]. Thank you for providing CarMax the opportunity to respond to this
matter.Sincerely,Curt D[redacted]Analyst, Customer Relations

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
CarMax is stating they sold a vehicle that has a clean title record and sells cars that has never been involved in an accident? Here again is another dishonest reason that CarMax is giving me. Both facts is untrue. They did sell us a car that 1. does not have a clean title and 2. has been in not one but two accidents within a month of the first owner purchasing the vehicle. CaxMax does not want to own up to these issues and is covering up that the fact is that the vehicle they sold doesn't meet the requirements to sell a car to conusmers. There is no value on our vehicle now because these issues of accidents are now on [redacted] report. CaxMax needs to meet our request or I will look into this further and will seek legit help if so necessary. 
Regards,
[redacted]

Please see the attached.

April 22, 2016
[redacted],
Operations Supervisor                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
Re: Ms. [redacted]
Complaint ID 11234156
2007 [redacted], VIN:
[redacted] (the “Vehicle”)
Dear Mrs. [redacted]:                                                   ...⇄
Thank you for forwarding the complaint dated March 14, 2016 regarding
the Vehicle purchased from the CarMax store located in Burbank, California
(“CarMax”) on or about October 12, 2015. 
Ms. [redacted] requested in the desired settlement for CarMax to reimburse
her the cost that she paid to obtain and program a new key fob, in addition to
the cost that she paid to have the tire pressure monitoring system diagnosed by
a Chevrolet dealership.  Ms. [redacted] also
requested in the desired settlement for CarMax to reimburse her the cost that
she will soon have to pay to repair or replace five tire pressure sensors on
the Vehicle.
Ms. [redacted] brought the Vehicle to CarMax on or about October 15,
2015 to inquire about a noise, jerking concern, check engine light and gas
seal.  CarMax diagnosed and repaired each
concern at no cost to Ms. [redacted], under the terms of the Limited Warranty.
Ms. [redacted] later brought the Vehicle back to CarMax on or about
December 3, 2015 to inquire about a check engine light, tire pressure light and
high beam light concern.  Ms. [redacted] was
outside of CarMax’s 6-month or 6,000 mile warranty at the time of this
visit.  However, as a gesture of customer
service, CarMax diagnosed the Vehicle and made the necessary repairs at no cost
to Ms. [redacted].  All of these repairs
were new concerns, unrelated to the initial visit on or about October 15, 2015.  CarMax does not have any record of being in
communication with Ms. [redacted] after this last visit on or about December 3,
2015, but was later informed about her outstanding concerns via the receipt of
this complaint.
Based on CarMax not having been in
communication with Ms. [redacted] since her last appointment date and due to the
fact that Ms. [redacted] was outside of CarMax’s 6-month of 6,000 mile warranty at
the time of her next visit to the Chevrolet dealership, CarMax is declining Ms.
[redacted]’s request to be reimbursed for the repair and diagnosis of the tire
pressure sensors.  In addition, CarMax is
also declining Ms. [redacted]’s request to be reimbursed for the cost that she
paid for a new key, as this was not a previously discussed concern between
CarMax and Ms. [redacted].
CarMax appreciates the opportunity to respond to this complaint
and considers this matter resolved.
Please contact me at (804)747-0422 extension
[redacted] with any questions you may have.
Sincerely,
Nekia W[redacted]
Analyst, Executive Response Team

Revdex.com:
I did not receive  a call from CarMax and nothing was done to the female that behaved inappropriately.
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive  a call from CarMax and nothing was done to the female that behaved inappropriately.
Regards,
[redacted]

April 11, 2016
[redacted],
Operations Supervisor                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia...

23236
Re: Ms. [redacted]
Complaint ID: [redacted]
2015 [redacted] (the “Vehicle”),
VIN: [redacted]
Dear Ms. [redacted]:                                  �...⇄
Thank you for forwarding the complaint dated March 30, 2016 regarding
the Vehicle initially purchased from the CarMax store located in Madison,
Tennessee (“CarMax”) on or about February 27, 2016.
In her complaint, Ms. [redacted] describes concerns regarding the
processing of the return of the Vehicle, and requests that CarMax refund her
$6,000, as well as return the vehicle CarMax purchased from her, a 2015 Nissan
Versa Note.
CarMax’s records state that Ms. [redacted] first purchased the
Vehicle and sold her Versa Note on or about February 27, 2016. Records indicate
that Ms. [redacted] elected to return the Vehicle on or about March 2, 2016, at
which point CarMax was able speak with her finance company to allow an
exception and cancel her payoff, returning the Versa Note to her possession.
Ms. [redacted] decided to again sell her Versa Note to CarMax, and purchase the
Vehicle a second time, on or about March 4, 2016. CarMax’s records show that
Ms. [redacted] decided to return the Vehicle a second time, on or about March 9,
2016, and also requested to receive her Versa Note at this point. At the time
of the second return, CarMax’s sales managers connected with the finance
company again to request an additional stop of the payoff for her Versa Note.
This second request was declined by the finance company.
A payment of or about $5,908.21 was made by Ms. [redacted] for the
purchase of the Vehicle as required by the finance company to cover the
negative equity on her vehicle loan for the Versa Note. Because the finance
company is unwilling to reinstate the Ms. [redacted]’s loan a second time, CarMax
is unable to refund the funds provided by Ms. [redacted], as the payment has
already been remitted to the finance company. CarMax is also unable to return
Ms. [redacted]’s Versa Note because of the decision by the finance company. Ms.
[redacted] is encouraged to reconnect with a member of the management team at
CarMax Rivergate by calling 615-855-2202 regarding any additional questions
about this concern.
CarMax appreciates the opportunity to respond to this complaint.
Please contact me at (800)519-1511, extension [redacted],
with any questions you may have.
Sincerely,
Kristina S[redacted]
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
CarMax claims that the warranty sold to me is 3rd party is false.  The warranty sold to me is MaxCare, which is prominently displayed on Carmax's website, not a 3rd party vendor.Additionally, the warranty claim administrator is not "working with" me.  They have unreasonable demands which essentially put the claim review process at indefinitely open.  attached is my correspondence with the MaxCare.  Maxcare is still demanding that I spend ~$2500 to perform a "diagnostic" before they'll consider the claim.  Once a again, the demand is unreasonable and simply a stalling act.
Regards,
[redacted]

Re: [redacted]...

[redacted]
Complaint ID: [redacted]
[redacted]
 
Dear [redacted]:                                  
 
Thank you for forwarding the complaint
dated [redacted], regarding the Vehicle that [redacted] sold to the CarMax Car
Buying Center located in Bradenton, Florida (“CarMax”) on or about [redacted].
In the complaint, [redacted] states that CarMax informed him that the Vehicle
would be sold as wholesale, then later saw it available for sale at CarMax
Tampa. [redacted] states that he does not request a settlement from CarMax and has
submitted the letter for informational purposes only. [redacted] also notes that he
will share his disfavor for CarMax, should he not receive additional funds for
the Vehicle.
 
Business records state that [redacted]
emailed CarMax on or about [redacted], then spoke with a member of CarMax’s
Customer Relations team by phone later this same day. During this call, it is noted
that [redacted] shared that he accepted the written appraisal offer that he
received from CarMax for the Vehicle ([redacted]) because he was told that it would
be sold wholesale. CarMax’s records indicate that at the time of the Vehicle’s
appraisal, the Buyer assisting [redacted] explained to him that the necessary
repairs, as well as two accidents listed on the AutoCheck Vehicle History
Report, may prevent the Vehicle from meeting the standards required during
CarMax’s rigorous renewal process. It’s also noted that the Buyer helping Mr.
Skeens did not inform him that the Vehicle would not later be placed for sale
in CarMax’s retail inventory. After researching this concern, CarMax Brandenton’s
Purchasing Manager called [redacted] on or about [redacted], at which time [redacted] shared his request that CarMax pay him more money for the Vehicle.
 
Following the appraisal of the Vehicle
on or about [redacted], [redacted] received a written offer from CarMax,
which was valid for * days. [redacted] elected to accept CarMax’s offer the
same day as the appraisal, at which time CarMax issued the agreed upon funds
and took ownership of the Vehicle. While CarMax will not be participating in
issuing additional funds to [redacted] for this completed transaction, [redacted] is encouraged to contact CarMax Brandenton at [redacted] should he
have any unaddressed questions at this time.
 
 
CarMax appreciates the opportunity to
respond to this complaint and considers this matter closed.
 
Please contact me at (800)519-1511,
extension 82513, with any questions you may have.
 
Sincerely,
 
Kristina Ramsey
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The information that was stated is not true. I had a call on the 10th concerning my repair. I was never never contacted on the 4 of Nov with a repair notice. I have the recording on all phone called on my phone. I can prove that this is not true. These statements are lies. I even spoke to a person named Jeff who stated he would call me back I never received a call. I informed car max of car pulling to the left two days of having auto.. I received no call from Jeff. I received a call from rep. I took car only to find parts for repair was not complete and auto is still not fixed. The alignment is not right and now it pulls to the right. Gas door on auto is still not repaired. I have a new appointment for 12/1/16. I spoke to customer that got an appointment for next day I've been waiting over 30 days for repair on on my auto.. IS THIS A [redacted] PROBLEM. Is it my name or because I made a complaint?????. What ever it is I paid for a car before repaired were made ...and once carmax gets payment your a past customer...

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I demand a 30-day...

warranty on whatever work is done to the vehicle, as every time it has been repaired the problem comes back.  I will take delivery of the vehicle after it has been repaired and will keep and eye on it for 30 days.  If after that period the vehicle does not manifest any issues, I will accept the solution.  If within 30 days the vehicle still has issues, I will demand a full refund.
Regards,
[redacted]

December 23, 2016[redacted], Operations Supervisor720 Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re: Mrs. [redacted]Complaint ID [redacted] (the “Vehicle”), VIN: [redacted]Dear Mrs. [redacted]:I am writing in response to your letter dated December 7,...

2016, wherein you forwarded a complaint from Mrs. [redacted], regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about September 9, 2016.In the complaint, Mrs. [redacted] states that the Vehicle had to be taken to the [redacted] dealership (the “Dealership”) shortly after purchase in order to address two recalls – a sun visor wiring and totally integrated power module (TIPM) concern – on the Vehicle, both of which were shared with her at the time of purchase.  She then mentions that shortly after these recalls were addressed by the Dealership, the sunroof failed to operate.  Therefore, Mrs. [redacted] is requesting for CarMax to either exchange the Vehicle for a newer recall-free model at the same price or reimburse her for the amount that she paid towards the repair of the Vehicle.For background regarding recalls: Before any customer purchases a used vehicle, a CarMax associate and the customer review the recall information available on the [redacted] website.  After this initial review, customers sign a form acknowledging receipt of the [redacted] recall information prior to signing sales documents.  If a customer decides they do not want to keep the vehicle for any reason, every vehicle sold by CarMax is covered by a 5-Day Money-Back Guarantee.Additionally, manufacturers have not authorized CarMax to complete recall repairs and close out recalls. CarMax recommends customers to register their vehicle with the manufacturer and urge them to have open recalls fixed immediately following purchase. Our offer: Based on the above, in addition to CarMax’s belief that the current sunroof concern is related to the previous recall repair work performed by the Dealership, CarMax is not willing to provide Mrs. [redacted] with the resolution that she seeks.  However, they have been in communication with her since the receipt of this complaint, encouraging her to have the sunroof addressed by the Dealership.Conversely, if Mrs. [redacted] is interested in trading the Vehicle, she is encouraged to have it appraised at the CarMax nearest her.CarMax appreciates the opportunity to respond to this complaint and would encourage Mrs. [redacted] to contact me at 855-562-4935 ext. [redacted] if she had any additional questions or concerns.Sincerely,Nekia W[redacted]Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It appears that I received a call from the manager of the [redacted] dealership, Jenny,  and she left a message on or about June 12, 2017 that she was willing to give a $**K credit on any similar vehicle at the [redacted] CarMax and as I explained to her via text message that I was no longer interested in doing business with the dealership that conducts their business with lack of integrity.  Also, I informed her that I had already purchased a vehicle from a [redacted] dealership that honors their advertised price of vehicles.  The whole event with Carmax affected me emotionally causing undue stress from which I had to seek medical help.  The offer obviously came after the Revdex.com contact as they had made no effort to contact me other than via [redacted] but never with an offer to provide me with any type of credit.  Besides, when the whole event happened I was refused access to a manager or even a name when I called the dealership after their call to nullify the sale of the vehicle to me.  The person I talked to then, S[redacted], refused to give me the name of the manager or to provide me with any type of contact information.  So after this event I could never do business with a dealership that lacks integrity and does business in a bait and switch manner. If anything, I would like to have my complaint noted so that other Carmax would be customers know how the [redacted] Carmax dealership conducts business.  
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.Basically Carmax reiterated everything I complained about proving that they sold me a lemon..this car has been one big nightmare...When I purchased this car from Carmax I let the salesman [redacted] know that I was looking for reliable transportation
Instead I was sold a lemon....I need some type of resolution with this car....Carmax manager suggested that I purchase another vehicle and turned the [redacted] in for Repo...this was just before they did the transmission work....I'm trying to build my credit,not destroy it
Regards, [redacted]
[redacted]

July 7, 2015
 
[redacted]
Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, VA 23236
 
[redacted]
[redacted]
Thank you for forwarding the complaint [redacted] received in
your office from Ms. [redacted] regarding the [redacted]...

[redacted] (the “Vehicle”) that was purchased on or about February 22, 2014 from the
CarMax store located in [redacted] (“CarMax”).  In this complaint, Ms. [redacted] is requesting to
refinance her auto loan and to be reimbursed for her Extended Service Plan
(“MaxCare”).
CarMax apologizes for any misunderstanding in reference to
refinancing options through our in-house finance companies. The terms of the
contract are indicated in the Retail Installment Contract signed at the time of
purchase. 
The MaxCare plan is administered by [redacted] and
they can be reached directly at [redacted] 
If Ms. [redacted] wishes to cancel the plan, she can contact Christine
Gupta, Business Office Manager at 281-481-4299 extension 6000 for assistance
with completing that request.
CarMax considers the settlement request as set forth in the
complaint resolved.
CarMax appreciates the opportunity to respond to this
complaint. 
 
Please call me at [redacted], extension [redacted], if you
have any questions.
 
Sincerely,
 
 
[redacted]
[redacted]