Bastian Roofing, Inc.

July 21,
*** ***
Revdex.com
Moorefield Park Drive Suite
Richmond, VA
Re: ** *** ***
Dear Mrs***,
Thank you for forwarding the complaint *** received in
your office from Ms*** *** regarding the ***
*** ***,
***, (the “Vehicle”) that was purchased on or about May 15, at
the CarMax store located in *** *** (“CarMax”). In this complaint Ms*** is requesting a
return or exchange of the Vehicle, or refund of taxes and her first car payment
paid.
According to our records, CarMax has been in communication
with Ms***. As of July 15, 2015,
CarMax sent the Vehicle to *** for further diagnosis.
CarMax is also offering to take return of the Vehicle per
the request as set forth in the complaint
CarMax appreciates the opportunity to respond to this
complaint.
Please call me at *** ***, extension ***, if you
have any questions
Sincerely,
*** ***
Analyst, Customer Relations

July 12,
*** *** *** *** Re: *** *** ***
Complaint ID: ***
*** *** *** *** ***
Thank you for forwarding the complaint dated June 29, regarding
the Vehicle Ms*** inquired about purchasing from the CarMax store located
in *** *** (“CarMax”) during the months of May and June,
In the complaint Ms*** expresses concern related to her
request to have the Vehicle transferred from CarMax Louisville to CarMax ***
- South Broadway, and states that she later discovered that transfer was never
initiatedAs a result of this, she requests that CarMax provide her details
regarding the transfer request, in addition to reimbursement for her lost time
in the form of store credit
CarMax’s records indicate Ms*** visited CarMax *** -
South Broadway on or about May 26, 2016, to inquire about the VehicleIt is
noted that the Sales Consultant assisting Ms*** did not initiate the
transfer during this visit, as interest in the Vehicle was not clearly indicated
Company notes state that a Sales Manager spoke with Ms*** regarding her concerns on or about June 30, 2016, and confirmed the Vehicle she
was initially interested in was no longer availableCarMax’s records also
indicate that the Sales Manager worked with Ms*** during that call to
help her find another vehicle she was interested in, but was unable to find another
vehicle that met her needs at that timeIt’s noted that the Sales Manager
speaking with Ms*** also made an offer to assist with a transfer fee,
should she find another vehicle she was interested in
While CarMax is unable to reimburse Ms*** time in the form of store
credit as requested, Ms*** is encouraged to call the CarMax *** -
South Broadway sales department at ***, option ** should she wish to
speak again about transferring or purchasing a vehicle
CarMax appreciates the opportunity to respond to this complaint
Please contact me at *** extension ***,
with any questions you may have
Sincerely,Kristina S*** *** *** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I really don't understand wen I purchased the car and what other services the service department provided me on other than the ones in question has to do with the unprofessional and the dismissed claims I had about the concerns with the failing speed and the shifting and noise of the *** they didn't thoroughly check over with the concerns I hadAlso the fact that I went to another location to purchased another vehicle has nothing to do with the fact that they fail to provide me with the" point inspection" of my car while in their care, selling me a lemon and now refusing to repair itMy car was under the warranty at time they they overlooked my concernsAlso the experience that I have encountered do to Carmax independence locationneglecting to correctly check my vehicle for my issues that was notatedLets talk about the bias service that I have and still getting from Carmax IndependenceI used to work there inside the parts department and I know the service manager and he has never cared for me and that to could have some hardship that I am receivingI am sure had I been someone else I would have had my car fixedSince they are being petty speaking on my new car purchasedThat has nothing to do with this situationI do still have the *** *** and will continue pursuing a resolution

August 5,
*** ***
Revdex.com
Moorefield Park Drive Suite
Richmond, Va.
*** *** *** ***
Dear *** ***,
Thank you for forwarding the complaint received in your
office from *** *** *** regarding
the
*** *** *** *** ***(the “Vehicle”)
that she purchased on or about
July 18, from the CarMax store located in Columbus,
OhioIn this complaint, Ms*** is requesting to keep the Vehicle that she
has in her possession with the terms that were offered
Please be advised that Ms*** has also filed a complaint
with the Attorney General’s office This matter is now being addressed by
CarMax’s legal department who has been in contact with MsNoble
Please call me at *** ***, extension ***
Sincerely,
*** ***
*** *** ***

Dear *** ***
***:
Thank you for forwarding the complaint
dated *** *** ***, regarding the Vehicle purchased from the CarMax store
located in Oak Lawn, Illinois (“CarMax”) on or about *** ** ***
In the complaint, *** *** expresses
her frustration regarding visiting for multiple service appointments since her
purchase of the Vehicle, as well as deductibles that she has paid for repairs
completed under the terms of her MaxCare extended service planShe requests
that CarMax replace the Vehicle with a comparable truck of the same value, or
take return of the truck and refund her the amount that she paid at the time of
sale
Business records indicate that *** *** contacted CarMax on or about *** *** ***, when an appointment was coordinated
to diagnose an air conditioning system concern the next day*** *** then
elected to visit a dealer service center for this concern, where the necessary repairs
were completed under the terms of her MaxCare extended service planIt’s also
noted that *** *** was advised by this dealer service center that the
Vehicle’s brakes needed repairsCarMax assisted with both the cost of the
brake service and the *** MaxCare extended service plan deductible for *** ***
Following this appointment, *** ***
contacted CarMax’s Customer Relations department by phone on or about *** *** ***, sharing that the Vehicle’s check engine light and additional dashboard
indicator lights were illuminated*** *** also stated that she felt
hesitation while driving the Vehicle, which was parked some distance away from
her home and CarMax Oak Lawn at the time of her callCarMax Oak Lawn’s Service
Manager spoke with *** *** later this same day to discuss the mechanical
concerns and options regarding towing the Vehicle to CarMax or a dealer service
centerThe following day, *** *** shared that the dealership had completed
the diagnostic testing and confirmed that this was a new concern, so she would
be responsible for paying the $MaxCare extended service plan deductibleAs
*** *** indicated her interest in speaking with someone regarding a written
appraisal offer for the Vehicle, a Sales Manager left a voicemail for *** *** on or about *** *** ***, requesting a return call
*** *** next contacted CarMax’s
Customer Relations department by phone on or about *** *** ***, stating that
the Vehicle had failed to start the previous dayAfter receiving this call, CarMax
offered to send a vehicle to pick up *** *** and bring her to the CarMax
service center, where a loaner vehicle was provided for herCarMax’s record
indicate that the Vehicle was then sublet to the dealer service center, who
diagnosed codes P062F and P062D, then completed the necessary repairsIt’s
noted that the Vehicle’s battery was also replaced during this appointment and
*** *** was informed that the Vehicle was ready for her to collect on or
about *** *** ***
While the Vehicle is outside of CarMax’s
5-Day Money Back Guarantee period and CarMax will not be participating in the
settlement requested by *** ***, she is encouraged to contact CarMax Oak
Lawn at ***, should she wish to further discuss the option of having
the Vehicle appraised
CarMax appreciates the opportunity to
respond to this complaint
Please contact me at *** *** ***, with any questions you may have
Sincerely,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called there last week the lady who called me was not thereI called Monday again they told me to take my car to a *** dealership to get it fixed! and it has a lot of issues I have a rental car until Friday they said at the earliest! so CarMax sold me a lemon! and I should be compensated for my issues! with the company and the guest service which is awful![Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

February 19th,
*** ***, Operations Supervisor
RevDex.com
Moorefield Park Drive, Suite
Richmond,
VA
RE: *** *** (VIN:
*** the “Vehicle”)
*** ***
Dear Mrs
***,
Thank you for forwarding the
complaint received in your office from Mr*** regarding his purchase of the
Vehicle from CarMax of Hillside, IL (“CarMax”) on April 4th, In
his complaint, Mr*** requested full inspection and repair of a muffler concern
on the Vehicle
CarMax completed a 125-point
inspection prior to the sale of the VehicleCarMax was unaware of any concerns
from Mr*** prior to receiving this complaintA review of CarMax records
indicates no repair history for the Vehicle
CarMax management attempted to reach
Mr*** on February 9th, 2016, and February 11th,
2016, and received no responseCarMax also attempted to contact Kwik-Stop, the
facility Mr*** states completed a diagnosis on the VehicleKwik-Stop
advised CarMax that a full length pipe assembly was deemed necessary to repair
the muffler
CarMax
would be happy to discuss Mr***’s concerns further and determine any
available assistanceIf Mr*** has further questions, he may contact me at
1-800-519-1511, ext***
Thank you for providing CarMax the
opportunity to respond to this matter
Sincerely,
Curt
D***
Analyst,
CarMax Customer Relations

April 19, 2016*** ***, Operations Supervisor Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re: Ms*** ***Complaint ID *** ***, VIN: *** (the “Vehicle”)Dear Mrs***: Thank you for forwarding the complaint dated April 4, regarding
the Vehicle purchased from the CarMax store located in Baton Rouge, Louisiana (“CarMax”) on or about March 11, Ms*** requested in the desired settlement for CarMax to either take full return of the Vehicle or allow her to exchange the Vehicle for another.CarMax reviewed Ms***’ request and elected to take full return of the Vehicle However, CarMax attempted to contact Ms*** and MrSimmons (the primary owner of the vehicle) by phone on several occasions, but has been unable to connect CarMax left a voicemail at the time of each call.If Ms*** and MrSimmons would like to accept CarMax’s offer to take full return of the Vehicle, they are encouraged to contact CarMax’s Line Production Manager, Patrick B***, at (225)663-ext*** within the next business days.CarMax appreciates the opportunity to respond to this complaint and considers this matter closed.Please contact me at (804)747-extension *** with any questions you may have.Sincerely,Nekia W***Analyst, Executive Response Team

February 2, *** *** *** ***
Re: *** *** *** ***
Complaint ID: ***
*** *** *** (the “Vehicle”), VIN:
***
Thank you for forwarding the complaint dated January 17, regarding
the Vehicle purchased from the CarMax store located in *** ** (“CarMax”) on
or about November 18,
In the complaint, *** *** *** states that he refinanced his
loan with another financial institution during the allotted three days allowed
by CarMax for penalty free refinancingHe states that he then received a
refund check from CarMax Auto Finance of around $*** in December, which he cashed
after receiving confirmation that the funds were his, as a result of
over-payment on his payof* *** *** expresses that he received a call
from CarMax soon after, during which he was told there had been an error and he
needed to return some of the funds*** *** *** requests that CarMax
adjust the billing and stop collection of these funds
CarMax’s records indicate that the Recovery Department sent *** *** *** a letter on February 2, confirming that $*** has been paid to
*** *** *** on his behalfCarMax will not require reimbursement of
these funds from *** *** *** and is providing this payment as a customer
courtesyShould *** *** *** have any questions about this, he is
encouraged to contact the CarMax Recovery Department at ***, option *
CarMax appreciates the opportunity to respond to this complaint
and considers this matter closed
Please contact me at *** extension ***,
with any questions you may have.
Sincerely,
Kristina S***
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the response is factual, it does indicate that the car has continuous issuesI do not have the time, possible funds, or contacts to constantly drop the car off for the same issues to be fixed Whenever I drop the car off, I have to get people to help with transportation, pay them for their time and gas, and then turn around and do it all again Once again, the information is true, but I feel this is more of an ethical issueThe car is simply not up to CarMax quality, and I feel it should be handled based on the ethics of their reputation
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: *** However, I am still concerned that my issue may not be handled properly by Carmax as they were not truthful intiallyIn the first response to the email they stated that the coupons had already been sent to me; shortly after me disputing that statement I was called asking to verify my addressThat statement should have never been made without it being true, Carmax is just looking to cover up whatever they can so that they can keep their Revdex.com rating*** at Carmax(manager) has told me to take my Vehicle to my Mechanic for an evalIf a problem is found with the vehicle, I was told to bring the paper work back to Carmax for them to repair the noted problem
Regards,
*** ***

June 2, 2017
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Re: *** *** ***
Complaint ID: ***
*** *** ** (the “Vehicle”), VIN: ***
Thank you for forwarding the complaint
dated May 18, 2017, regarding the Vehicle purchased from the CarMax store
located in ***, Florida (“CarMax”) on or about May 2,
In the complaint, Ms*** describes
concerns with the mechanical quality of the Vehicle, as well as frustration
with the financial institution that she elected to use for the Vehicle loan
She requests that CarMax offer her a refund for the Vehicle
CarMax’s records indicate that the
Vehicle first arrived to CarMax for repairs after purchase on or about May 8,
During the time the Vehicle was in for repairs, business records state
that the following concerns were addressed for Ms***: Vehicle alignment, a
blurry clock face, issues with the lower arm bushings, oil pan leakage, cutting
off of the re-circulation valve, as well as requests to complete the
manufacturer recommended 40,000-mile vehicle maintenance, replacement of the
sway bar link, and a concern with the transmission fluidThe Vehicle returned
to CarMax again on or about June 5, 2014, when it was sublet to a vendor for
repairs to the rocker panelIt was brought to CarMax’s attention after the end
of Ms***’s 30-Day Limited Warranty period that she had concerns that some
of these repairs had not been completedCarMax investigated this concern for
Ms***, completing the necessary repairs and also researching the concern
internally
Service records state that the Vehicle
next arrived for mechanical issues on or about May 8, 2015, when the Vehicle’s
water pump was repaired under the terms of her MaxCare extended service plan
The Vehicle returned again on or about May 18, 2015, when one of the ignition
coils was replacedMs*** next brought the Vehicle to CarMax on or about
February 29, 2016, when repairs were completed through her MaxCare extended
service plan to address leaking oil, as well as concerns with the water pump
and an ignition coilWhen the Vehicle returned to CarMax on or about June 24,
2016, for concerns related to leaking coolant, it was sublet to the dealership
that had completed the previous water pump repair, as this fell under their
mechanical warranty. CarMax replaced all
four of the Vehicle’s ignition coils under Ms***’s MaxCare extended
service plan coverage on or about August 29, Throughout Ms***’s
ownership of the Vehicle, she has regularly visited CarMax for oil changes and
other maintenance, including a headlight bulb replacement and a tire repairIn
addition to the previously mentioned assistance with repairs, CarMax’s records state
that they paid two of Ms***’s $*** MaxCare extended service plan
deductibles, as well as covering the cost of the Vehicle’s engine coil
replacement
CarMax provides customers with many
flexible financing options, including the opportunity to obtain outside
financing prior to sale, or to refinance penalty-free within three days from the
date of purchaseThe decisions regarding loan approval, stipulations, and
terms are that of the financial institutionsMs*** is encouraged to
contact her lien holder directly for any questions that she has regarding her
Vehicle loan
Business records indicate that Ms
*** purchased the Vehicle with *** odometer miles and had the Vehicle
appraised at CarMax on or about March 31, 2017, when the Vehicle’s odometer
read 106,During this visit, Ms*** received a written offer of $***,
valid for seven days, and elected to maintain ownership of the VehicleWhile
CarMax will not be participating in the requested refund settlement, Ms***
is encouraged to call CarMax *** ** ***, if she has additional
questions about the Vehicle, or if she wishes to schedule another appraisal
appointment
CarMax appreciates the opportunity to
respond to this complaintPlease contact me at ***,
extension ***, with any questions you may have
Sincerely,
Kristina R***
Analyst, Executive Response Team

Thank you for forwarding the complaint
dated December 14, 2017, regarding the Vehicle
traded in to the CarMax store
located in *** *** *** (“CarMax”) on or about November 11,
In the complaint, Ms*** describes
concerns with a payoff discrepancy for the Vehicle, which she states she was
informed of after trading it in at CarMaxShe requests that CarMax assist by
paying off the remaining balance of her loan for the Vehicle
Business records indicate that Ms
***’s lienholder provided an estimated payoff of $*** for the Vehicle
at the time of the sales transactionFollowing this, Ms***’s lienholder
contacted CarMax about the outstanding loan balance for the Vehicle, and Ms
*** was notified regarding the difference ($***)Ms*** was
informed that any differences between the estimated and actual payoff would be
her responsibility through the terms outlined in the Vehicle Purchase Agreement
that she received and signed during her visitCarMax’s Location General
Manager and Business Office Manager spoke with Ms*** again on or about
December 19, 2017, offering her the following options: pay her balance directly
to her lienholder, pay CarMax the balance to be submitted to her lienholder, or
return her recently purchased vehicle (which the Vehicle was used as tra
equity towards)Ms*** declined to proceed with these options at the time
of that conversation
CarMax’s Location General Manager
spoke with Ms*** again on or about December 27, 2017, at which time Ms
*** elected to pay CarMax the balance with a payment planMs***’s
request is currently being processed and she is expected to receive additional
communication from the CarMax Home Office shortly regarding next steps
CarMax appreciates the opportunity to
respond to this complaint
Sincerely,
Kristina R***
Analyst, Executive Response Team

March 22, 2016*** ***, Operations Supervisor Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re: Mr*** ***Complaint ID *** *** *** (the “Vehicle”), VIN: ***Dear Mrs***:I am writing in response to your letter dated March 8, 2016, wherein you
forwarded a complaint from Mr*** *** regarding the Vehicle purchased from the CarMax store located in Merriam, Kansas (“CarMax”) on or about March 14, Mr*** was presented with the option of purchasing a MaxCare Extended Service Plan, but elected not to do so Mr*** requested in the desired settlement for CarMax to take full return of the Vehicle and refund him any amount that he paid toward the purchase, pay off and repair of the Vehicle.Mr*** mentioned in the complaint that he had a transmission concern two months after purchasing the Vehicle However, CarMax’s records indicate that the Vehicle was not brought in for a transmission concern until on or about December 3, As the purchase was outside of CarMax’s 30-Day Limited Warranty at that time of this visit, CarMax offered to have the Vehicle’s transmission replaced at their discounted cost as a gesture of customer service CarMax has no record of any airbag complaint at any time.Based on the above, CarMax is declining the settlement as set forth in the complaint However, CarMax encourages Mr*** to visit the CarMax nearest him if he would like to have the Vehicle appraised at the current market value.CarMax appreciates the opportunity to respond to this complaint and considers this matter closed.Please contact me at (855)562-extension *** with any questions you may have.Sincerely,Nekia W***Analyst, Executive Response Team

October 27,
",sans-serif>
*** *** *** ***
Moorefield Park Drive, Suite
Richmond, Virginia
Re: *** *** ***
Complaint ID ***
*** *** *** *** *** *** ***
Dear Mrs***:
I am writing you in response to your letter dated October 8, regarding
the Vehicle purchased from the CarMax store located in Savannah, Georgia
(“CarMax”) on or about April 17, 2015.
Ms*** mentioned in the complaint that CarMax should have disclosed
that the Vehicle had been in an accident prior to it being sold to her
After receiving this complaint, CarMax called Ms*** on or
about October 21, to invite her to bring the Vehicle in to have it
inspected for any prior accident damage.
Ms*** informed CarMax that a tree had recently fallen on the hood
and front bumper of the Vehicle; however, she advised CarMax that she was still
interested in having them inspect the Vehicle
CarMax completed a visual inspection of the Vehicle on or about
October 21, and determined that the Vehicle showed no signs of damage related
to impact prior to the date of sale. However,
CarMax’s records did indicate that touch up paint was applied to the front
bumper and passenger quarter panel of the Vehicle prior to it being sold to Ms
Winters
Ms*** was appreciative of CarMax’s offer to inspect the
Vehicle and elected to file a claim through her insurance provider in order to
repair the damages caused by the tree fall incident
CarMax appreciates the opportunity
to respond to this complaint and considers this matter closed
Please contact me at *** extension *** with any
questions you may have
Sincerely,
*** ***
Analyst, Customer Relations

April 14,
Re: *** *** ***
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
normal">Complaint ID: ***
*** *** *** (the “Vehicle”),
VIN: ***
Thank you for forwarding the complaint dated March 29, 2017, regarding
the Vehicle purchased from the CarMax store located in ***, North Carolina
(“CarMax”) on or about August 1,
In the complaint, Ms*** states that in October of 2016, she
noticed that the Vehicle was experiencing issues with the exhaust system and
batteryIn addition, the Vehicle’s catalytic converter was in need of replacement; which another repair facility recommended that Ms*** purchase a new batteryMs*** shared that
she reached out to CarMax for assistance and CarMax agreed to reimburse her for
the cost of the batteryBefore she had a chance to replace the battery, Ms*** stated that the Vehicle
was experiencing an oil consumption
concern; which resulted in the engine needing to be rebuiltMs*** says
that while this repair was covered under
her MaxCare extended service plan, she had to pay for additional parts not covered under the terms of her extended service
plan and is requesting reimbursementMs*** is referring to the cost of
replacing the spark plugs, which are considered wear and tear itemsPer Ms
***’s MaxCare agreement, she is responsible for the expense of any maintenance or wear
and tear items on the Vehicle
The battery was replaced towards
the end of March 2017, and Ms***
states that the Vehicle will currently not startTherefore, she is requesting
that CarMax repair the Vehicle correctlyAdditionally, she requests
that CarMax assist with the cost of
towing the Vehicle to a repair facility, as well as the cost of a rental car until the Vehicle’s needed repairs are
complete
According to CarMax’s records, Ms*** had the chance to
discuss appointment availability and the above concerns with a CarMax Customer
Relations Analyst on or about March 31,
The Analyst took additional partnerships to assist in researching any available
options for the Vehicle to be serviced soonerCarMax shared with Ms
*** that the best next steps would be to take the Vehicle to the repair
facility that previously diagnosed her battery concern, due to them being the
most recent facility to service the Vehicle
Because the
Vehicle’s current service concerns are
unrelated to any previous repairs performed by CarMax, Ms*** is
responsible for paying her deductible and any other costs incurredTherefore,
CarMax declines to participate in the resolution the Ms*** seeks
CarMax appreciates the opportunity to respond to this complaint and
considers this matter closed
Please contact me at *** extension ***,
with any questions you may haveSincerely,
Gabrielle P***
Analyst, Executive Response Team

September 30,
*** ***
Operations Supervisor Re: *** ***
Complaint ID: ***
*** *** (the “Vehicle”),
VIN:
***
Dear Ms***:
Thank you for forwarding the complaint dated September 15, regarding
the Vehicle purchased from the CarMax store located in ***, *** *** (“CarMax”) on or about July 31,
In the complaint, Ms*** describes concerns with the mechanical
quality of the Vehicle, as well as the next steps presented by CarMax for
getting her daughter into a comparable carShe requests that CarMax replace
the Vehicle for her daughter, without requiring any changes to her financing or
accounting for any depreciated value of the Vehicle in the process
CarMax’s records indicate Ms***’s daughter brought the Vehicle to the
service center on or about August 25, 2016, concerned with the Vehicle not
startingService notes state that the Vehicle was diagnosed during this visit
At the time of this visit, CarMax also replaced the battery and
the positive battery cable at no cost to Ms***’s daughterThe Vehicle
returned to the service center on or about September 7, for further
diagnostic testing of the starting and charging system; however, the issues
were unable to be duplicated at that timeCarMax’s records state that the
Vehicle returned to the service center on or about September 14, 2016, and
CarMax replaced the Vehicle’s mass air flow sensor at no cost to Ms***’s
daughter
Ms***’s daughter first spoke with a member of CarMax’s
Customer Relations team on or about September 16, regarding concerns with
the mechanical quality of the Vehicle, in addition to financing options to get
into a different vehicleCarMax ***’s Location General Manager talked
with Ms***’s daughter on or about September 18, 2016, at which time she
shared that she wished to have the Vehicle repaired
While the Vehicle returned to CarMax on or about September 21,
for additional diagnostic testing with the starting and charging system,
the concerns were again unable to be duplicatedCarMax assisted with repairs
to the driver side front door for damage that took place while the Vehicle was
parked at CarMax on or about September 23, 2016, at no cost to Ms***’s
daughter
As a result of the difficulty duplicating the issue with the starting and
charging system, CarMax sublet the Vehicle to a dealer service center for
additional testing on or about September 30, (after notifying Ms***’s
daughter)As of September 30, 2016, CarMax is maintaining communication with
the dealer service center regarding the diagnostic testing and necessary
repairs for the VehicleCarMax is committed to providing Ms***’s daughter updates
regarding the Vehicle as they’re available, and is actively working to address
her concerns
CarMax appreciates the opportunity to respond to this complaint
Please contact me at (800)519-1511, extension ***,
with any questions you may have
Sincerely,
Kristina S***
Analyst, Executive Response Team

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was specifically told by carmax employee who ran my credit and assisted with loan application process that’s once application ran for financing directly to carmax and approved through carmax directly there would be no need to run credit for financing through other lendersThis was information and misleading to customers , and has a great impact on customers credit due to being given information to gain a saleVery disappointing
Regards,*** ***