Bastian Roofing, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and I want to clarify a point as Carmax's response is incorrect.I first contacted Carmax on January 26, 2018 by letter which was sent [redacted] email, and reported [redacted].  Carmax Customer Service assured me they take these types of issues very seriously and they would investigate the matter.  On February 2, 2018, I reached back out to Carmax as I had not heard anything back from them, and they responded on February 5, 2018 saying they were not going to provide me with any information due to "associate confidentiality".  No action was taken by Carmax until I complained to the Revdex.com on February 5, 2018.  Their response, which indicates I complained to Revdex.com the same day I complained to Carmax directly, is entirely incorrect.  Their customer service is severely lacking and given the potential data breach by their own home office employee, I find it disturbing to say the least that Carmax conducted no investigation at all until I complained to a third party for review.I 100% believe the employee has accessed my data, and I had to request the credit monitoring from Carmax, it was not offered to me at first.  While I appreciate Carmax's response, I do again take issue with their lack of follow up for a customer and I encourage those considering doing business with Carmax to think twice about a company that doesn't care if their employees threaten customers with disclosure of their personal and financial information.Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It seems like a majority of this is correct up until the end portion.  My most recent contact with Carmax regarding what was supposed to be a renewal registration of the car, initially derived from a phone call with the DMV not my financial institution.  That was the conversation that let me know that this issue still hadn't been resolved.  Also the "registration" I was provided in October expired on May 16th not May 19th.  Lastly I appreciate Carmax finally providing a solution that will hopefully solve this problem by shipping the car back to California to complete its registration (though it has been 1 full year since I purchased the car), however I was told the process could take up to 60 days.  Last week the [redacted] business office manager told me she still had no update for me and would contact me when she did.  As of today it has been 22 days since I dropped off my car and I still have no update on any progress.  The lack of action throughout this past year on all of these issues, has made this problem extremely stressful.  For a time, the dealership put me in situations that were illegal and luckily I was not pulled over or asked for any paperwork during the time Carmax stranded me without a registration.  I have received each proposed solution at the very last second.  Are these really the types of people you keep working around in your company? 
Regards,
[redacted]

Thank
you for forwarding the complaint received in your office from Mr. [redacted] regarding the Vehicle purchased from CarMax of [redacted] (“CarMax”)
on or about October 18, 2014.
In the
complaint, Mr. [redacted] describes the Vehicle being optioned as having a
Hydraulic 4x4...

switch. However upon further inspection of the Vehicle it was
confirmed that it only has FWD.  As a result
of these concerns, Mr. [redacted] requests that CarMax buy back the Vehicle in
full.
According
to CarMax’s records, Mr. [redacted] reached out on or about August 15, 2017. Prior
to this, CarMax had no knowledge of his concern. CarMax has been in contact
with Mr. [redacted] and provided alternative options for his desired resolution in
the interest of customer service. Mr. [redacted] agreed to these options on or
about November 6, 2017.
CarMax
appreciates the opportunity to respond to this complaint and considers this
matter resolved.  If you have any
additional questions or would like to discuss this concern further, please
contact me at 1-[redacted] ext. [redacted].
Sincerely,
Kaitlyn
C[redacted]

Review: I requested an estimate from Bastian Roofing. We had a

very small leak in our roof that manifested itself in a leak in our

laundry room outside wall. I called Bastian for a bid. I had planned on 3 bids. The

Bastian guy , [redacted], came here. I had arranged for my handyman to be here to explain the

roof problem in more detail. [redacted], from Bastian is very obese and he NEVER WENT

UP ONTO THE ROOF! He claimed he had looked at a

satellite photo and he could tell that I needed a totally new roof; that a repair simply wasn't

possible. Further, he wanted to sign me up for a completely new roof for $55,000 and told me that he would be able to do

my roof next Spring because he was not able to get anyone to work for him. When he left, my handyman and I laughingly wondered whether anyone would actually fall for such a total con. He then sent me a bill for $200. $50

for CONSULTATION, satellite photo which he never sent, & late fee. This is particularly

laughable since anyone can get a satellite photo of his/her home on the net.

Fortunately, my handyman, [redacted] , was witness to all of this and will verify

everything that I have said herein. This man is a liar and a conman. He never went up onto

the roof to examine it. He never sent me "SATELLITE " photos, and everyone knows that bids for work are not charged to the homeowner.. We got another bid

From Eric DERINGER, BIG FISH CONSTRUCTION, who then fixed my

roof for $5500, not $55,000! [redacted] Bastian delivered no goods or services to us. He

did nothing except try to con us out of $200. Everyone who checks him out with Revdex.com should hear this story.

I have never before filed a complaint with Revdex.com, but I felt that I needed to file this one.

Respectfully, [redacted], M.D.Desired Settlement: Bastian Roofing to cancel bill for $200.00. Bastian to be prevented from seeking a lein against my property. This complaint to be kept on file.

Business

Response:

I'm [redacted] Bastian from Bastian Roofing responding to complaint #[redacted]. Yes I was called out for a service call to evaluate and find a leak at N10W29326 Castle Combe Ct. I did speak with both [redacted] and her handy man. I did my inspection from the inside of the attic area. I also did an outside visual inspection from the ground. No further roof top inspection was needed, as it was the inside of the attic that determined where the problem was. I then sat down with her at length and discussed what she was thinking of for the future of her home and told her a repair was possible, but in all honesty the home was going to need a complete reroof in the near future. I also further explained that the home did have some ventilation issues (lack of proper ventilation).She stated that she wanted to repair the roof with asphalt shingles instead of cedar shake, which is against the bylaws of her particular subdivision. She did say she will be putting the home on the market soon. My guess is that she didn't want to put any more money into a house she was planning on selling. I explained to her that I would be not be able to change shingle style for her, because of the subdivision bylaws.I told her I would prepare two different written detailed estimates for her, one for a repair and one for an entire reroof. I told her about Eagle View, an aerial roof measuring software that provides exact measurements - which has a fee of $125.00. The report that is provided by Eagle View is extremely detailed and accurate and is much more than a simple photograph of the house. She verbally agreed to paying for this report. In fact, it was at this point that she gave me her personal "business card", so that we had her correct contact information. I told her a copy of this report would be given to her only after she paid for it. We do have that report, and will release it to her when her bill is paid in full. Providing two estimates gave her a choice of options. Neither of these written estimates were remotely close to the $55,000.00 she is claiming. In fact, our written repair quote was $4,285.00 - $1200.00 less than what she paid the other contractor to do the repair. The complete cedar shake tear off and cedar shake reroof was $38,405.00. Again no where nearthe $55,000 she is claiming. We can provide a copy of those estimates to you if necessary.We charge a minimum $50.00 fee for any service call to any address that is 30 minutes or more from our office. Her address was over 45 minutes away. The service call lasted well over an hour. There is a difference between calling our office and requesting a quote, to calling our office and asking us to come and find a leak. Charging for a service call isstandard, charging for an estimate is not. We are not charging for the estimates. A service was provided to her, therefore a charge is warranted.The bill reflects the $50.00 service call charge, the $125.00Eagle View Report charge, and a $25.00 late fee for being over 30 days late. We have sent an intent to lien via certified mail. If payment is not received we will file the lien.As for being obese, my wife is a great cook and my belly reflects that. I am not sure how that fact is relevant on a complaint report such as this. Attacking my physical attributes is very offensive, and highly unprofessional for a retired doctor.As for no one wanting to work for me, Bastian Roofing employs a 5 man crew. We are a small company that has been in business since 1969 with an OUTSTANDING reputation in our community and beyond. We are currently scheduling work into the Spring of 2016 because there is not enough time in 2015 to complete all the projects we have contracted. We do not advertise, as 100% of our work comes from customer referrals. If we were what Mrs. Babbitt is claiming, we would not have this.It is my belief that Jill simply doesn't want to pay her bill, because we would not go against the bylaws and repair her roof with anything other than cedar shakes. Thank you for clearing this up [redacted] Bastian Owner of Bastian Roofing Inc.