Bath Fitter

Initial Business Response / [redacted] (1000, 6, 2014/08/12) */ On July 07,Mr[redacted] entered into a contract With Bath Fitter to install an acrylic tub liner over his existing steel tubMr [redacted] was informed at this time, that since the liner is custom molded to fit his existing tub our delivery time is 3-from date of purchaseLess than weeks from the sale date Mr [redacted] called our office demanding his tub be installed or his down payment of $be returnedMr [redacted] was informed that his tub was not in yet and that his deposit could not be returned after days as stated in our contracted that Mr [redacted] signedMr [redacted] then filed a complaint with your organization.An installation date was set for August 12th but had to be cancelled due to permit issues.Mr [redacted] contacted his Village of Lyons and asked them to help get his deposit returned to him .Bath Fitter canceled Mr***'s contracted with us as of 8/12/and Mr [redacted] will receive his full deposit back in 10-days from todayBath Fitter feels the complaint filed with the Revdex.com was only to break the contract Mr[redacted] signed July 7th and receive his deposit returned after the day grace period Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Company's response will be satisfactory when I receive refund Final Business Response / [redacted] (4000, 10, 2014/08/21) */ AS stated in the Bath Fitter response on 8/we have cancelled Mr***'s contract and applied to our corporate office for a complete refund of his depositThis refund will take up to weeksHe should receive his refund check of $shortly

From: [redacted] Date: Mon, Nov 23, at 2:PMSubject: Re: The Revdex.com of Wisconsin has received a customer comment regarding complaint # [redacted] .To: [email protected] I got in, just talked to customer, its for a final silicone for his tenant, he said he call the national # three times, we never received any info on this, but we are calling tenant to do, will you respond to Revdex.com then?

Our production manager spoke the the [redacted] Their install has been scheduled for Novand We apologized for the miscommunication and they seemed to be happy with the resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as soon as I receive all my money paid out Regards, [redacted]

Good morning BBB, On 11/22/2008 we installed a bath tub liner, one piece wall system and a set of sliding doors at [redacted] St. Louis, MO 63125. We did no plumbing. Our customer is [redacted] who is very pleased with our services. Miss [redacted] 's neighbor (located... under [redacted] *) called our office to say that there was a leak coming from up above. We Bath Fitter went to the neighbor's residence (apartment B) to check out the leak. With Miss ***'s permission we cut a hole in her ceiling to enable us to check out the leak. After close inspection we found no leaks coming from our bath tub liner. We did however see signs of leakage coming from a sink located a distance from the bathroom. We told Miss [redacted] of our findings and and pointed out that this leak had nothing to do with Bath Fitter. We Bath Fitter then patched the hole in her ceiling - even though the leak had nothing to do with us. Our Production Manager [redacted] has offered to go back to Miss ***'s home to re-open the ceiling and check for leaks again. We don't do work on sinks or other plumbing that is located out side of the tub / shower area but we can re-check our tub installation. We just can't repair something that we had not worked on. In addition we can't obsorb the cost of ceiling repair and painting if the leak was not caused by our work. Now if a leak occurs as a result of our work we would be happy to repair (our customer's) bath and the drywall and paint on the neighbor's ceiling. Please don't hestitate to contact me for more information. Thanks so much, [redacted]

failure to complete and fix warranty issues on new house
problem date is from time of delivery of house 7/to present modal sales rep is kelly *** out of fosston mn the problums are as follows
interior of house was not cleaned at all when we moved in we had to clean out wire rough in material sheetrock dust and sawdust and anything else that would be considered construction debris contract states that they are not to pick up lot but the inside is to be clean
material and labor the clean fix and replace damaged sheetrock insulation and spray foam on wire run down thru attic to basement
all taping and texturing that still needs to be done
fix leak in hvr system,toilet,master shower and also there is a leak between my marriage walls in winter there is water dripping onto basement floor
finish installing baseboard in stairwell on main floor the baseboard never got installed
replace and repair cabinet drawers I had a cabinet maker come

I was charged $for absolutely nothing
On 9/I had a bath fitter sales rep come to my home at 6:at night and talk to me about their productI did not feel the discussion was clear about how financing worked and I was never told what the interest rate would beI also do not recall ever being told that I ONLY HAD days to back out if I decided not to go through with the transactionBath fitter however, did not hesitate to deduct the $deposit from my account the very next day on 9/While yes, I did sign a contract with them, I was told things would not start until 8-weeks at the earliest and that I could push it out even further if I wanted toI was getting ready to leave on a business trip so I took all the information and put it on the counterI left the next week for Ohio, while I was gone they called and set up a time when for when I got back to come measure the tub spaceWhen I got back home days later they came to do the measurements and after the guy le

Revdex.com,The customer's complaint is that they can't use their tub because they can't get waterBath Fitter will reiterate thefollowing: The *** family did not contract to have us provide any plumbing fixtures (faucet/tub spout) or do anyplumbing workBath Fitter installed a tub and surround only, which has no impact on not being able to use the unitMs.*** opted to not go through Bath Fitter to change her fixtures at the signing of the contractShe said she wouldpurchase and install her own fixturesThe faucet that she purchased does not work with her old plumbing.All the materials contracted between Bath Fitter and the ***' have been furnished and installed per Bath FitterspecificationsThe ***' chose not to have Bath Fitter handle their plumbing/faucetIt is their responsibility to handlethis particular phase of their project, as they said at the contract signingBath Fitter stands behind the installation thatwas completedThere is no validation in the complaint submitted by Ms***If they need to have plumbing workcompleted it would have no impact on the installation completed by Bath Fitter.Regards,*** ***Office Manager

After reviewing the information with my director ***
*** we pin pointed the issue was with *** device and the time zone in which he received his calendar invite for the interviewWe sent it with the right time but when he received the invite the time was off by one hour because of a time zone issueTo be clear we both are located in the same time zone but his device received the invite in another tie zone hence throwing it off by one hourWe are not blaming him at all but for some reason the time zone was off.We were more than sorry about this and although I didn’t call him back myself, the district manager *** *** and her Regional manager *** *** have both reached out to him multiple times and he has yet to return their calls. *** ***|Corporate RecruiterHomespire Remodeling Group & Bath FitterDirect:***

This letter is our response to the above listed complaint: "We sincerely apologize for the miscommunication and for inconvenience we may have caused this customerIt is our utmost goal each and everyday to take care of and satisfy our customersWe appreciate the customer letting us know where we
can get better and we will use this information to further our goal of taking care of all of customers' needsWe will remove this customer from our calling listsimmediately and not call him againOnce again, we apologize for the trouble." Thank you for your time and attentionBest Regards, Aaron GBath Fitter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

after bathfitters replace tub and walls had water damage $6,They will not answer calls
Bath Fitters installed tub cover surround wall for shower.We paid $5,611.00.Decwe had water damage from the plumbing they had installed.They admitted it was their fault.Mr.David T*** regional manger,John and Austin came from Memphis.The walls and floors had to be removed to the sub floor.Mr.T*** said to get a carpenter local.He said when job was completed to fax the bill.Black mole had to be treated.They took pictures and said they would send them they never did.But I took some.I paid the workers by checks.I order flooring at Lowe paid them by check.Mr.T*** had just came to Memphis from Florida.He had just started work at Bathfitter.The damage was bathroom,closet in master bedroom,bedroom floor(fourth of floor in bedroom)Our home is a nice home Mr.T*** commented on how nice it is.We have always taken care of our home.My husband has lots of health problems.He

We sincerely regret that Mrs*** *** Bath Fitter experience was anything less than excellent; Our Milwaukee location's team takes great pride in its stellar Customer Net Promoter Score and this misunderstanding simply should not have occurredWe accept full responsibility; As such, we have
ordered a new seamless wall system, and will replace Mrs *** *** current wall system on Wednesday of next week.At the time of Mrs *** *** installation, our technician installed the new shower rod at a height that was within the parameters of the manufacturer's recommended standards; Regardless of those recommendation we should have consulted with Mrs*** *** prior to securing the new shower rod, in order to determine that the installtion height we were proposing was one that would best suit her custom installation requirements.In addition, when Mrs*** *** first contacted us to express her concern, it appears that we may have inadvertently spent more time trying to justify our decision, rather than simply listening, accepting responsibility for the miscommunication, and immediately agreeing to replace the wall systemThe reality is that we should never concern ourselves with being "right"...our focus needs to continue to be in making sure that our Customer is ecstatic with the end result, and their experience...every timeAs we do with any and all feedback, or opportunity for improvement, we will discuss this internally to ensure that we can learn from this, and continue to constantly improve our processes, and our level of service. Sincerely, Bath Fitter Milwaukee Team

I want to file a legal compliant with Bathfitter of Huntsville, Al for not completing a job an timely mannerThis job should have taking one week to complete and it has been over a month time period from this date they started (Nov up until now)Bathfitter came to my house in Nov to install a shower, after the allotted time I turn my shower on and water poured down into my basement area, which I call bathfitter and which it took them a week to come out and look at the problemI have taking off several days off my work schedule to meet with these people and to correct the problemWhen the date and the time arrives for us to meet, I would get a call saying that our etch is unavailable and would had to rescheduleI am paying for a shower that I have not used but one time and it was done improperly, plus to take time out of my busy schedule to stay at home, which has been added up to be over a week nowThe only thing that I have got out of *** Farris (Manager) what do you

Bath Fitter has been very unprofessional when it comes to servicing or fixing their productsThey took a week to even call us back, after several messages were leftThey also didn't even have our main issue on the work order when they sent their maintenance guy outI'm very unhappy with their services

Good Day Oh behalf of Bath Fitter I would like to Thank Ms*** for trying to be a Bath Fitter customer and I am sorry that we were not able to complete her workA few days ago she requested a full refund of the funds that she had paid to our company as a deposit for future work to be
doneAs soon as she made the request due to the long time frame involved and still not having her work done we agreed to refund her payment in fullA request for refund was sent into our corporate office in Canada requesting the refundIt was overnighted to us yesterday arriving at our branch this morningAs soon as the funds arrived she ( Ms*** ) was notified there were here and she could come pick them up as she had wanted toMs *** picked up the funds earlier today. We have been working over the last few months since my arrival here in April to hire and train additional installers so we can reduce our current lead times of 10-weeks so we do not have these types of issues going forward with customersAgain MS *** we are truly sorry for the delays and any problems this may have caused you and will commit to you today that this issue is in the process of now being corrected and should you give us the change in the future to earn your trust and business back.If you ever change your mind to give us another chance I ask that you reach out to me personally and we will take good care of you at 50% of the price we quoted you on the work. Thank you and again we are truly sorry for any trouble this may have caused you. Rick S*Bath Fitter Houston Branch Manager

We have had both customer service and contract issues with Bath Fitter
My boyfriend and I had Bath Fitter come on 3/for a consultation We decided to go ahead and get our tub covered We paid a $deposit that day and was told it would be about weeks before the tub would be ready and that we would get a call then to schedule our installation appointment We got a call the next week on 3/saying that the tub was almost done and for us to set up our appointment We set it for Friday 3/from 8-a.mOn Thursday 3/my boyfriend gets a call form *** at Bath Fitter saying that they have had an appointment cancel that day and they were wanting to reschedule for our appointment time on the next day *** asked if we could reschedule and my boyfriend kindly told her no we cannot because we have had it set and moved our personal schedule around for one of us to be there She said OK and that they would be there On Friday 3/he gets another phone call from ***

Bath Fitters came to install a washower and broke my toilet in the process, but it was not replaced
On march 15,***, one of the bath fitters workers, came to install me a new wabath tube at eleven a.m., but he was supposed to been here at eight a.mHe finally finished my bathroom on march 18,While he was working on my bathtub he broke my toilet*** went and bought a toilet to replace the one he broke, but it is not the correct toiletAfter I told him that was not the toilet I had he did not return it for the correct oneI talked to someone one time on april 26, and they told me that someone would be here between 3:p.mtil 5:p.mbut no one showed upI have tried to call them several times and no one answers my phone call

With repeated unsuccessful efforts to resolve and explain in detail the facts in this matter; we have turned this over to our attorney

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***