BattDepot

Dear Revdex.com in charge, Good day! Firstly, wrong order# or incomplete number was given, however we managed to locate customer order should be # [redacted] There’s no update that this customer has correspondent to us early, until we receive her complaint from Revdex.com Yes, correct replacement battery part# [redacted] was ordered from us which comes with years warrantyAnd in regards to foreign charges for USD$made from this order, which is possible since item was shipped out from Canada (consider International parcel), due to our USA warehouse do not has this part# As for refund we could do so, if she could show us the receipt that $was made, we need to claim from our supplier for the chargesThank you for your kind attention to this matterSincerely, BattDepot

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I am attaching a copy of both my packing list that shows the order # as I reported it on the complaint, as well as a copy of my credit card statement showing the foreign transaction fee charge of $which should have been noted when orderedI would like someone to call me regarding the refundHow will I receive the credit? Also, would like to be assured about the warranty since no one answers the phone nor returns their voice mail messagesAnd I did call on 1/31/and did email prior to thatIf someone checked their messages they would know that.***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Dear Revdex.com in charge,Good day!We found order# [redacted] placed by Mr [redacted] , and we did not receive any notice from him earlier in regards to order cancellation, or check with us if order was placed.Otherwise, we could have informed him to reject, refuse package and let our courier return the package back to us.As per our policy stated that initial shipping fee is non refundable, and we will make it exceptional case this time to Mr [redacted] for his request this time.And will refund him back to his credit card $by next week.If you need further information please keep us inform.Thank you for your kind attention to this matter.Sincerely,BattDepot

Complaint: [redacted] I am rejecting this response because: I was debited + for my shipping costI did nothing wrong but am forced to incur return shipping costs for a defective product Battdepot sent to meI will continue to reject any offer that excludes all costs caused by Battdepot defective product Sincerely, [redacted]

Dear Revdex.com in charge, We do have live-chat and emails was stated on our website beside phoning our toll free number Your purchase was made in Jan 6, and received your notification on Marand return package on Apr 29, That was actually has clearly exceeded our refund period (as stated within days), but we did proceeded with refund for you in May The best we could do is to provide a free ground shipping should customer decide to purchase the correct part again from us Sincerely, BattDepot

Dear Revdex.com in charge,Good day!In response to our customer [redacted] order# [redacted] on Dec 5, for part# LDE223X, he notified us on Dec and stated that battery does not fit, need LDEand request for exchange which our return policy has stated that no exchange for different part# and if no new order was placed, there will be % restocking fee applied(RMA# D00470) was issued to him and it took over one month for him to returnWe hope this will answer our customer’s enquiry in regards why he received refund of $instead of $29.Thank you for your kind attention to this matter.Sincerely,BattDepot

To Whom This Might Concern, We are sorry to hear our customer JAYNE had an unsatisfied shopping experience with BattDepot; we received voice mail on July 14,stated: “I got my order today and the two parts don't match.”; which we did not quite understand what she meant by that? She’s ordered pc power adapter part# [redacted] by using HP Pavilion DVSeries to search from our website, and we wasn’t sure if she has used the correct HP model# to search for this part#, due to many customer has done quite the same mistakes beforeAnd we did request for photos to proof that she has the correct model# (in order to get the full refund of $back if she did) ; also emailed RMA form and RMA# [redacted] was issue to her for return the item/ part back to us on July same day that she left voice mail to usBut so far we have not receive any update from her, instead report directly to Revdex.com insteadThank youKind Regards, BattDepot

Dear Revdex.com in charge,Good day!We checked the order# [redacted] placed by Mr [redacted] and found that the order was placed on 05/04/03:20:PM after our cut-off time 3PM PST (this was clearly stated from our website) [redacted] and will get to ship the next business day which is May 05, 15Shipment Information [redacted] on 2015/05/via UPS [redacted] and according to the tracking# the delivery was completed the next business day which is May 06,[redacted] , NY, United States 05/06/ 8:A.M Out For DeliveryHence, there was no delay and everything was in order for Mr[redacted] order.If you need further information please keep us inform.Thank you for your kind attention to this matter.Sincerely,BattDepotWhat time will your package be delivered to your home? Get FREE approximate Delivery Windows on most UPS packagesI am already a UPS My Choice® MemberShipment ProgressWhat's This?LocationDateLocal TimeActivity [redacted] ,NY, United States05/06/20158:A.M.Out For Delivery

Complaint: [redacted] I am rejecting this response because: I requested a pre-paid shipping option within my RMA form (see attached) and via email (on both 12/and 12/- see attached) but was supplied a pre-paid shipping label at no time, nor even any acknowledgement that I'd asked for a pre-paid shipping optionI do not want a replacement part, as this will only prolong the disappointing exchange I've had with this company, and I don't desire to give BattDepot a third chance to provide a functioning productI wish to send this faulty product back, with a pre-paid shipping label, for a full refund.Sincerely, [redacted] ***

Complaint: [redacted] I'm really not sure what I am supposed to do hereI also got a message from UPS that they are sending a labelNo additional tracking is yet available Please call me to explain Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear Revdex.com in charge, Good day! This is the first time we receive update from Revdex.com and [redacted] order# [redacted] We are more than happy to exchange another replacement battery if faulty as [redacted] part# [redacted] is still under one year warranty until Oct 4, RMA# [redacted] has been assigned for your exchange case, and RMA form will be send to your email: [redacted] @aol.com later today Note: we are contactable by email [email protected] or [email protected] or live chat as wellThank you for your kind attention to this matterSincerely, BattDepot

Dear Revdex.com in charge,Good day!We checked the order# [redacted] placed by Mr [redacted] and found that the order was placed for our power adapter part # AC19V65U (replacement adapter for Acer laptop); in descriptions it was stated ‘Replacement Notebook Adapter for Acer ADP-65JH’ and *** has used Acer ADP-65JH to search for our mfg part # AC19V65U, and during fill up the form we found out the he was actually looking for his Asus laptop model: K50I and it was supposed to be our mfg part# AC19V90C, and we suggested him to proceed with the new purchase and it was different voltage and tip sizeThis mistake was clearly customer pick for wrong part# from different laptop brand and we are not able to exchange for different part and could onlyadvise him to send the wrong part# back to us for the adapter $refund process.We assigned RMA# [redacted] for [redacted] to return back the power adapter back to us for refund process and the initial shipping (he used overnight/nextbusiness day $24) fee he paid is nonrefundableIf you need further information please keep us inform.Thank you.Sincerely,BattDepot

Complaint: [redacted] I am rejecting this response because: I never received an invoice for my order I have shown why I placed the order as I was directed to via battdepot.com The error is theirs, the website is wrong The fact that they would deny it in the face of my proof and refuse to refund all my money shows the type of company they are I will never purchase from them again A good company wants happy customers Sincerely, [redacted] ***

Dear Revdex.com person in charge,Good day!We are sorry to hear Mr [redacted] had unsatisfied shopping experience with BattDepot;subsequently, a Revdex.com complaint was filed.According to Ms [redacted] order# [redacted] placed with us on July 24, 2015, Ms [redacted] was using HP battery part# 511872-to search for our replacement battery part# LHP217-APduring RMA request Ms [redacted] informed us her actual HP laptop model# was Pavilion dv6-she could have verify or check with us if unsure before placing order.Upon verify her HP model# from RMA form the correct replacement battery should be our part# LHPseries or as shown below during our search:http://www.battdepot.com/us/search/model/hp/pavilion+dv6-7134.aspx We have issued refund for Ms [redacted] on Aug 24, for total: USD $from the price of the battery upon her RMA# [redacted] request for refund.and advised her to reorder again for the correct replacement part# LHPand we did not even charge her any restocking fee due wrong part# purchased, and there was no issue with the return battery.Initial shipping charges was not refundable as stated from our website, and it's justify that we refund her the USD$due to this result.Kindest Regards,BattDepot

Complaint: [redacted] I am rejecting this response because: if it had clearly stated that next day delivery was impossible, I would have purchased the item elsewhereYour sit must be revised so that the option for hour delivery is not an option, so that you will no longer take money from customers under pretensesThe item has been sent back to you unopenedI had to purchase one elsewhere because of your neglegence..YOU WILL REFUND MY MONEY IN FULL.Sincerely, [redacted]

Dear Revdex.com in charge,
Good day!
We checked the order# *** case placed by Ms*** we had RMA exchange a replacement with us earlier on Nov 06,
As for 2nd RMA# *** was issued to Ms*** on Dec from our end, Ms*** could have just inform us and request for
shipping label and we will be more than happy to provide her to return back the item and we will have our technician to re-examine the exchange part# again if as claim
In this case, we will email Ms*** shipping label for her to return the item back to us and if indeed faulty, we will replace and ship out another replacement after being tested by our supplier’s technician
If you need further information please keep us inform.Thank you for your kind attention to this matter
Sincerely,BattDepot

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom This Might Concern, We are sorry to hear Mr*** had unsatisfied shopping experience with BattDepot; subsequently, a Revdex.com complaint with case# *** was filedAccording to Mr***’s order# *** with us on May 18, for replacement part# LHPcost $18.99, and subsequently
return the item back to us after we issued RMA# Dfor his return case, and requested for refundWhich we did refund him back on Jun 1, for $18.99.- Subsequently, we did the second refund back to Mr*** back on Jun for his shipping back fee which was recorded by our supplier technician when open up his return package which was $and due to part# was indeed faulty after tested by them, and we did refund back $at this point, this has considered full refund (total of $from the refunds made)At this point of time, *** is still not satisfied after we told him that initial shipping fee $is nonrefundable according to our return policy, we will be more than happy to replace/ or exchange another battery if he has requested us to do soKindest Regards, BattDepot