BattDepot

Dear Revdex.com person in charge,Good day!We are sorry to hear Mr. [redacted] had unsatisfied shopping experience with BattDepot;subsequently, a Revdex.com complaint was filed.According to Ms. [redacted] order# [redacted] placed with us on July 24, 2015, Ms. [redacted] was using HP battery part# 511872-001 to search...

for our replacement battery part# LHP217-APduring RMA request Ms. [redacted] informed us her actual HP laptop model# was Pavilion dv6-713 she could have verify or check with us if unsure before placing order.Upon verify her HP model# from RMA form the correct replacement battery should be our part# LHP257 series or as shown below during our search:http://www.battdepot.com/us/search/model/hp/pavilion+dv6-7134.aspx We have issued refund for Ms. [redacted] on Aug 24, 2015 for total: USD $30.99 from the price of the battery upon her RMA# [redacted] request for refund.and advised her to reorder again for the correct replacement part# LHP257 and we did not even charge her any restocking fee due wrong part# purchased, and there was no issue with the return battery.Initial shipping charges was not refundable as stated from our website, and it's justify that we refund her the USD$30.99 due to this result.Kindest Regards,BattDepot

Complaint: [redacted]I am rejecting this response because: if it had clearly stated that next day delivery was impossible, I would have purchased the item elsewhere. Your sit must be revised so that the option for 24 hour delivery is not an option, so that you will no longer take money from customers under false pretenses. The item has been sent back to you unopened. I had to purchase one elsewhere because of your neglegence..YOU WILL REFUND MY MONEY IN FULL.Sincerely,[redacted]

Dear Revdex.com in charge, Good day! This is the first time we receive update from Revdex.com and [redacted] order# [redacted]. We are more than happy to exchange another replacement battery if faulty as [redacted] part# [redacted] is still under one year warranty until Oct 4, 2017.   RMA# [redacted] has been assigned...

for your exchange case, and RMA form will be send to your email: [redacted]@aol.com later today.   Note: we are contactable by email [email protected] or [email protected] or live chat as well. Thank you for your kind attention to this matter. Sincerely, BattDepot

Since the customer has filed a chargeback at his credit card company, and therefore this payment was hold by the PayPal, and PayPal is our primary company who handle  all our credit card payments.  Please see the attached PayPal payment detail for the order [redacted] of [redacted] and...

it is clearly indicated ** This transaction can’t be refunded ** from our end.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We are sorry for this situation.  Our RMA department has attached a pre-paid return shipping label for your RMA return.  Once the item arrives at our facility, we will process the full refund of your order accordingly.

Dear Revdex.com in charge,
Unfortunately, we are unable to fulfill your request for full refund, due to purchase was placed on Aug 15, 2016
It has passed our 30 days refund period.
 
However, we are more than happy to provide you with exchange and carry on with the warranty until Aug 15, 2017.
 
Sincerely,BattDepot

To Whom This Might Concern, We are sorry to hear our customer JAYNE had an unsatisfied shopping experience with BattDepot; we received voice mail on July 14,2017 stated: “I got my order today and the two parts don't match.”; which we did not quite understand what she meant by that? She’s ordered 1...

pc power adapter part# [redacted] by using HP Pavilion DV6000 Series to search from our website, and we wasn’t sure if she has used the correct HP model# to search for this part#, due to many customer has done quite the same mistakes before. And we did request for photos to proof that she has the correct model# (in order to get the full refund of $17.98 back if she did) ; also emailed RMA form and RMA# [redacted] was issue to her for return the item/ part back to us on July 14 same day that she left voice mail to us. But so far we have not receive any update from her, instead report directly to Revdex.com instead. Thank you. Kind Regards, BattDepot

Complaint: [redacted]I am rejecting this response because: As is shown clearly the screen shot from battdepot.com site the name and product information that I ordered from.  Since this is clearly improperly marked, I request a full refund of part and shipping.  I wouldn't have ordered a part that was for a computer I don't have.  Also, when comparing both types of adapters- the one I ordered and the one they said I should have ordered- there is no visible difference, the tips are the same, the voltage is the same.  I have added a screen shot of the link they provided that clearly shows both tips are the same.Sincerely,[redacted]

Dear Revdex.com in charge,
Good day!
We checked Ms. [redacted] order [redacted] and found out that we received her return package only on Jan 8, 2016 according to her RMA# [redacted] and has proceed with refund on the way today USD $28.99 [redacted] Refund (Unique Transaction ID # [redacted]) back to...

her Visa credit card *5270; it should be updated within 2-3 business days to her bank statement.
If you need further information please keep us inform.Thank you for your kind attention to this matter.
Sincerely,BattDepot

Dear Revdex.com in charge,Good day!We checked the order# [redacted] placed by Mr. [redacted] and found that the order was placed on 05/04/2015 03:20:23 PM after our cut-off time 3PM PST (this was clearly stated from our website) [redacted]and will get to ship the next...

business day which is May 05, 15Shipment Information[redacted] on 2015/05/05 via UPS [redacted]and according to the tracking# the delivery was completed the next business day which is May 06,15[redacted], NY, United States     05/06/2015     8:34 A.M.     Out For DeliveryHence, there was no delay and everything was in order for Mr.[redacted] order.If you need further information please keep us inform.Thank you for your kind attention to this matter.Sincerely,BattDepotWhat time will your package be delivered to your home? Get FREE approximate Delivery Windows on most UPS packages. I am already a UPS My Choice® MemberShipment ProgressWhat's This?LocationDateLocal TimeActivity[redacted],NY, United States05/06/20158:34 A.M.Out For Delivery

Dear Revdex.com in charge, Good day! Firstly, wrong order# or incomplete number was given, however we managed to locate customer order should be # [redacted]. There’s no update that this customer has correspondent to us early, until we receive her complaint from Revdex.com.   Yes, correct...

replacement battery part# [redacted] was ordered from us which comes with 2 years warranty. And in regards to foreign charges for USD$1.28 made from this order, which is possible since item was shipped out from Canada (consider International parcel), due to our USA warehouse do not has this part#.   As for refund we could do so, if she could show us the receipt that $1.28 was made, we need to claim from our supplier for the charges. Thank you for your kind attention to this matter. Sincerely, BattDepot

Dear Revdex.com in charge,
We do have live-chat and emails was stated on our website beside phoning our toll free number.
Your purchase was made in Jan 6, 2016 and received your notification on Mar23 and return package on Apr 29, 2016
That was actually has clearly exceeded our refund period (as stated within 30 days), but we did proceeded with refund for you in May 5. 2016
 
The best we could do is to provide a free ground shipping should customer decide to purchase the correct part again from us.
Sincerely,
BattDepot

Dear Revdex.com in charge,Good day!We checked the order# [redacted] placed by Mr. [redacted] and found that the order was placed for our power adapter part # AC19V65U (replacement adapter for Acer laptop); in descriptions it was stated  ‘Replacement Notebook Adapter for Acer ADP-65JH’ and [redacted]...

has used Acer ADP-65JH to search for our mfg part # AC19V65U, and during fill up the form we found out the he was actually looking for his Asus laptop model: K50I and it was supposed to be our mfg part# AC19V90C, and we suggested him to proceed with the new purchase and it was different voltage and tip size. This mistake was clearly customer pick for wrong part# from different laptop brand and we are not able to exchange for different part and could onlyadvise him to send the wrong part# back to us for the adapter $9.99 refund process.We assigned RMA# [redacted] for [redacted] to return back the power adapter back to us for refund process and the initial shipping (he used overnight/nextbusiness day $24) fee he paid is nonrefundable. If you need further information please keep us inform.Thank you.Sincerely,BattDepot

Complaint: [redacted]I'm really not sure what I am supposed to do here. I also got a message from UPS that they are sending a label. No additional tracking is yet available.  Please call me to explain.  Sincerely,[redacted]