FedEx charged me $to print pageSpoke to manager to advised me that she will issue me a refund and I still have not received a refundManager wants me to drive all the way to the FedEx office
I have been waiting on a package that was shipped through them for a week now The so called "customer service representatives" have no earthly idea of what they are doing, nor do their supervisors I am so fed up with this company I will never do business with them again
Fedex is by far the worst carrier service out thereRecently we have had several Fedex only packages go missing in my buildingOnline the package is claimed to be delivered and left at the front door however no package was ever receivedWe never had this issue with [redacted] or ***My neighbors and I have reached out to Fedex to have them look into the case and they would do no such thingClearly their drivers cannot be trusted and the lack of customer service makes these guys the worstNo one even tried to look into our case
I paid to have fed ex deliver a Christmas gift to my home before Christmasit has been bouncing between Los Angeles and Chino for daysthe day "after" it was supposed to arrive I was received an email stating it would arrive on the 27th of Decemberon the 28th I received an email stating it would arrive on the 31st Decemberi called fed ex and was notified that they would deliver it to U [redacted] and they would take it to my housei tried, three times to get the lady to understand that the U [redacted] does not deliver to homes in the mountainsshe proceeded to talk over me rather than listenwhen I finally got her to listen she put me on holdwhen she came back she said that they would drop it off at an U***i could call the U [redacted] and make arrangements for me to drive to the U [redacted] where fed ex dropped it off so I could collect my packagei asked which U [redacted] officeshe said I could find out online
In early summer of I shipped a ring to a customer in Russia from a FedEx store in Portland, ORSeveral days later it had not arrived and we later discovered it had made it all the way to London before being returned to us in the USIt ends up you can't ship items of a certain value to Russia, via FedEx, but the person at the FedEx office was not aware of thisStill, FedEx tried to charge me for the shipmentAfter speaking with a difficult and unfriendly service agent for sometime however, they refunded me The same client asked if I could re-ship the ring to FranceI went back to the same FedEx office and shipped the ring to FranceA few weeks later I got a bill for around $for taxes that should have been paid by the person who picked up the ring in FranceI went back to the FedEx store and was told "Oh that happens all the time! Just call and FedEx will refund you." So I called and they told me that a box was ticked on the shipping label saying that I would pay the taxesAll I filled out was the addresses and the valueI definitely did not tick this boxThe unfriendly and difficult service agent on the phone told me I would have to go back to the FedEx store and get the counter service person there, who helped me several months ago at this point (I don't even remember who it was), to admit that they ticked the taxes boxAm I being pessimistic by thinking this isn't going to happen? Otherwise I owe them $for a mistake their people made This shipment has been a nightmare from start to finishI will never use FedEx again unless I absolutely have toThey used to be a really great company
This company is so awfulwhy anyone does business with them is beyond me? I ordered something packed in dry iceit was supposed to come today but fed ex said it required a signature I called the fed ex office and the girl who answered said she didn't see where it did require a signature but she contacted the driver who swore it required a signaturethen she told me to call the shipper to straighten it out the then contacted the shipper said the item required no signaturethey have never required a signature for delivery of their items ! I have no way to get the items to me since I don't drive and buses don't go to all the way to "Timbuktu" and I work odd hours unfortunetly the items were marked no send backs thoughso I ended up wasting $for for overnight shipping and all because a lazy driver didn't read the delivery instructions and had no desire to redeliver the package after their mistakeI should really consider suing
I recently used Fedex Ground to ship my bicycle from Albuquerque to Los AngelesThe package went missing in the process and was never recoveredI have since received a check for the amount I declared, however, the process I went through to get that check was extremely upsettingI was completely dissatisfied with the way my case was handledThe following is an account of my experience On January 19, 2015, my bicycle was shipped via Fedex Ground from a Fedex Ship Center located in Albuquerque, NM to Los Angeles, CAThe destination was my work addressI used an online third party shipping company that catered to bicycle shippingSo I paid for the shipping through their website and printed out the shipping label, which I attached to the boxThe box I used was a re-used bicycle box (not the original box for my bike)As a precaution, I also attached an additional label to the box, which included my name, home address, and telephone number I tracked the progress of my package until it reached City of Industry, CA on Thursday, January The status remained the same for a few daysSo, on Monday, January 26th, I called customer service to look into the situationThe woman I spoke to speculated that the label came offShe asked for a description of the box and the contents, which I providedShe was going to get in touch with the City of Industry facility, as well as the Los Angeles facility, to see if they had any packages matching my descriptionShe said she would get back to me within hoursThis woman seemed sympathetic and eager to helpUnfortunately, Fedex employees exhibiting such qualities would be rare When I had not heard back within hours, I called to check inThe customer service representative I first spoke to said he would transfer me to my caseworker in the trace departmentI thought it would be the woman I spoke to previously, but it was a different womanThis woman informed me, rather rudely, that it could take up to hoursShe made me feel like a nuisance for even calling hours after my initial call, I called againOnce again, I was transferred to a woman who was not my original contactOnce again, she had no updatesI was told I had to wait another hours for an update I called again on Friday, January I was transferred to yet another woman in the trace departmentThis woman told me that the facility hadnâ t even started looking for the boxNow I was really getting annoyedI didnâ t know if it was the trace department employees or the facility employees, but someone was clearly not following through on their promised actionsThis woman said she would put in another requestShe also said I should expect to hear back Monday or Tuesday I didnâ t hear back, so I called Tuesday eveningBig surprise, there was no update Finally, at 7:on the morning of Wednesday, February 4, I received a call from a woman in the trace departmentThe facility had found a box that could be mineHallelujah! She just needed to verify somehow that the bicycle was mineShe asked if I knew the serial number or the bike sizeI didnâ t off the top of my head, but I was able to locate the receiptI wasnâ t sure which numbers, if any, would be relevantSo, I just started reading numbers offNothing was matching her info She very quickly became convinced that whatever they found was not my bikeShe said they would look for another day before declaring the package missingI asked her to slow down a momentI wasnâ t even sure if any of the info I was giving her was correctIf they had found a bike, I felt like there was a good chance it was mineWhat are the chances that there was another Fuji bicycle out there that had also lost its shipping label? I tried to think of anything else that would identify the bike, or the box it was in, as mineThatâ s when I remembered I had put that additional sticker on the box with my name, home address, and phone numberSo I mentioned the sticker to her and started to tell her the home addressShe quickly cut me off saying that they already had the shipping infoI told her they didnâ t have this info because it was my home address, which was different than my work shipping addressYet she was convinced that she did not need the infoI must have gone back and forth with her for five minutes trying to convince her to take down the informationShe finally, begrudgingly, took down the infoI was just trying to provide information I thought might be useful, but I had to fight for this woman to accept it! She was devoid of any desire to help meThis was just another jobI was just another annoying case I was pretty mad at this point and was not thinking straightOtherwise, I would have told the woman to stand by because I was going to call the shop that I purchased the bike from to obtain the serial number and sizeOf course, once I cooled down a little, this idea popped into my headI called the shop and was able to get the numbersI realized at this point that I had definitely given the woman incorrect information At this time, I also began to wonder if the Fedex facility was looking at the actual bike inside or just the bike boxIf you recall, I shipped the bike in a re-used box from another bikeSo if they were looking at the box for serial numbers, of course any number I provided wouldnâ t matchThe initial woman I spoke to in January had asked for a description of the package contents, so I took that to mean they were actually opening up boxesBut, I wanted to make sureI called the trace department a couple hours later to provide the serial number and bike size infoI then asked about whether the facility would be looking for the serial number inside or on the boxThis woman said they would be looking on the box and that unless a package was damaged, they would never open a box up! I explained to the woman my concern that the facility was looking at the wrong serial numberShe said she would pass on the information to the facility and that someone would get back to me Well, for the first time, they didnâ t wait that long to get back to meLater that evening, around 5:30pm, I missed a call from FedexThe voicemail the trace department employee left was simple and straightforwardIt was also the most unsympathetic, insincere message Iâ ve ever heardShe stated that my package was being declared missingShe advised that I should contact the shipper to start the claims processShe was â very sorry for the inconvenience.â First off, this was much more than an â inconvenience.â I bought that bike on sale at the end of the seasonI canâ t get that same bike for the same priceI canâ t even get that same bike because my size was sold outBikes are like carsThey come out with new models every year, and the old models are discontinuedSecondly, not even a day had passed since that phone call at 7:30amSo, they didnâ t â give it another day to look before declaring the package missingâ The short timespan also led me to believe that no one actually followed up on my additional info I called customer service back that same eveningI believe the trace department was closed for the eveningThe man I spoke to couldnâ t do much more than start a claim for meOnce again, I was met with a complete lack of sympathyHe just stuck to the script The next morning, I wanted to give it one last shot before giving up and filing the claimI called customer service and asked to be put through to the trace departmentI explained my concern that they may have found my bike but werenâ t looking at the right serial numbersThe woman I spoke to was a little more helpfulShe actually offered to put me on hold while she called the facility directlyI felt slightly hopefulShe came back and said she had left a message for them to call me directlyBut, the facility never called back I called Fedex customer service the next day to get the facility number to follow upBut, when I called the City of Industry facility, the man I spoke to had no idea what I was talking aboutThat was disturbingI called back customer service to check if maybe they had been talking to the Los Angeles facilityThis is where it gets really disturbingThe woman I was transferred to asked me where I got the idea that they had found somethingShe had nothing in the notes about them finding anythingSeriously?! So, apparently, all the conversations over the previous couple days never happenedUnbelievable I was so exhausted by this point from going round and round in circles with the employeesI didnâ t know what else to do except file the claim This entire experience was extremely frustratingEven though I supposedly had a caseworker, I never spoke to the same person, so I was constantly retelling my storyNo one ever called me back within the given timeframeEvery person I talked to told me something differentThe lack of follow-through was aggravatingThe lack of any compassion or sympathy was dishearteningI was treated like a nuisance for asking questions or wanting to provide more informationAnd to top it all off, their record keeping system clearly needs an update Ultimately, I have no idea what was done or not done to locate my bicycleI do find it really hard to believe that both my shipping label AND that additional sticker I attached came offPlus, itâ s not as if this was a small box that could easily slip between the cracksThis was a BIG bicycle boxSo, in all honesty, I think some Fedex employee is off enjoying my bicycle right nowBut, unfortunately, I canâ t know that for sureWhat I do know is that whenever possible, I will be avoiding the use of Fedex in the futureItâ s just not worth the potential hassle and headache
Made an order and the vendor (W [redacted] ) used fedex as the shipper I paid extra for the shipment so it would arrive in enough time for when it was needed days past the scheduled delivery date (might as well be days as its 9:40PM now) and still no package All the customer rep can tell me is that "it must still be in route because it hasn't been scanned in yet as arriving to the center, must be a service error with the truck" The item shows as left CA days ago in route to TN Does FedEx not know where their product is? If it was a service error with the transportation shouldn't you know this and its current location? FedEx shipping service is nothing but a disappointment Thank you fedex for ruining the occasion
I PAID FOR INTERNATIONAL URGENT OVERNIGHT DELIVERY (FROM CANADA TO USA) THEY SAID IT WOULD NOT BE A PROBLEMI DID THIS ON A THURSDAY IT WAS PROMISED FOR FRIDAY DELIVERYIT DID NOT GET THEREIT WAS DOCUMENTS NEEDED FOR A CONFERENCEBECAUSE THE PACKAGE GOT LOST-LATER FOUND IT WAS TOO LATE FOR A FRIDAY DELIVERYNOW IT'S SATURDAY AND BECAUSE I DIDNT PAY EXTRA FOR A SATURDAY DELIVERY ( it should have been there Friday)ITS IN A CONTAINER MINUTES AWAY FROM WHERE IT NEEDS TO BEBUT IT CANNOT BE OPENED UNTIL MONDAY BECAUSE THEY ONLY HAVE ONE PERSON WORKING AND HE ONLY WORKS ON THE PACKAGES THAT PEOPLE PAID FOR SATURDAY DELIVERYIT WILL TAKE DAYS FOR MY PACKAGE TO ARRIVETERRIBLE SERVICEWILL NEVER DEAL WITH THEM AGAINUSE A DIFFERENT COMPANY- [redacted] OR OTHER
Every time I have dealt with FedEx it has been a negative experienceThe last two times that I've had the misfortune of having to deal with them they have failed to deliverBoth times happen to be on Saturday I called at o'clock looking for the package that was supposed to be delivered and they said an attempt had already been madeThe door tag was left in my mailbox at the end of my driveway with the excuse, "unable to get down driveway" on itUPS comes up my drive almost every day either to my house or the neighbors with no problems There is everything from an old Toyota Corolla to a massive dump truck that comes up the drive on a weekly basisThe driver is useing the drive as a [redacted] excuse What really made me mad is that when I called they told me I was going to have to wait clear till Wednesday now to get the parts that I need To get my vehicle back on the road From this day forward I will always make sure that the company I'm doing business with uses UPS for shipping
Nearly every time FedEx ships something, there is a problem I am never home, and have configured on FedEx.com to have packages left on my porch; they never leave them For comparison, the same service at UPS does leave every package on my porch without question, and has ever since I set a universal release in MyUPS This started on March 12, 2014, concerning an overnight shipment I paid extra for overnight service of this shipment, as it was urgent On March 13, at 4:02pm on Friday, the driver failed to deliver and instead left a door tag; I signed the door tag, checking the box to leave at the porch On Monday, March 17, deliver ways reattempted at 3:PM--and another door tag was left, in spite of my instruction Multiple calls to customer service resulted in FedEx blaming me for not being present to receive, claiming delivery is at the driver's discretion After delivery, I contacted the CEO to complain An administrative assistant sent a response with the following: "As noted in our published terms and conditions, at our sole discretion, some shipments may not be released without a delivery signature even when release is authorized, if the delivery location or circumstances are unsuitable for release without signature." In effect, FedEx refuses to release the package as instructed and to the sole responsibility of the recipient A vacation day is worth almost $ FedEx expects me to remain home to receive shipments, to the cost of $ [redacted] hours I have received hundreds of shipments via UPS, averaging more than two per week; half my salary would be gone if I took that much leave FedEx can't make a delivery without me taking leave or arguing with them on the phone; they are functionally inferior in every way to other options
I have made multiple complaints to Fedex in the past for delivery to my current location My apartment has access intercom, and a hallway to leave packages which are large enough not to fit in the mailbox Every other service (USPS, UPS) will either leave stuff in the mailbox or in the Mail section in the hallway, or if unable to leave, will call at my number or my apartment via intercom as to what to do with the package Fedex guy will leave a Door Tag at my apartment (no calling or even knocking), second time will leave a Door Tag in the hallway, and third time a note that they tried multiple times (basically half baked attempts) Last time I called Fedex again to ask will they ever fix the problem, I was told this should be taken care of going forwardThe fedex guy came in the hallway and called up if I would like to pick up the itemI told him leave it at the mail boxThe guy didn't even bother to bring it up, and instead left it outside the hallway (outside basically) This kind of service is patheticThe excuses range from Fedex guy doesn't have keys to get inside the building (yeah right, how does he get in the first time for every delivery?) to the guy did knock on the dorr multiple times (been there too) Seems like a serious work culture issue with the Fedex service near me
On Thursday March FedEx Ground came to deliver a parcel at my homeAs I was not there they left a door tag.I called 1-800-GoFedEx to arrange the next delivery for Monday March I took a day off from my work and waited all day for the FedEx deliveryNo one cameNo door tag was left on my door eitherLater that day I learned that FedEx attempted the delivery at the wrong address and left door tag on my neighboor's doorHow difficult is it to read an address? They promsed to deliver the next morningThey didn't Five calls to customer service and two days wasted waiting for them and I still don't have my parcel I will not do business with any company using FedEx
Fedex overcharged mycredit card time in the last several monthsThe first tie they did, I spoke with revenue services and they agreed to return the moneyThey never didWhen I did a little research online I found that they overcharged hundred and thousands of peopleThis is illegalDo not use FedEx
I am the owner of a small business with an online store that ships merchandise nationwide using FedEx delivery servicesWe have been in business for about years, and throughout most of this time we've been using FedEx exclusively The customer service and our overall experience used to be mostly positive, but by now I regret to say I have to leave a very negative reviewI don't understand how FedEx can still have an A+ rating on Revdex.com when there are thousands of complaints filed by businesses and individual customersFedEx Facebook page is a monument of comments about horrible customer experience As a small business, we used to have a dedicated account manager at FedEx who was supposed to be our liaison in case of issuesHe was rarely available and always inaccessible by phone or email, but he would show up once in 2-months and ask if he could pass any feedback to headquartersAll issues, especially urgent ones, had to be resolved calling the regular FedEx number where increasingly helpless personnel with no idea about our business account would record the issues and we would pray that after time someone would address themRecently, we lost our account manager after moving to a new locationAfter a month of calls to the number to try to reestablish the business relationship, it is apparent that we are not getting a dedicated account manager, and simply speaking nobody at FedEx cares about our businessWe pay several thousand dollars a month for FedEx services In the past two years, we experienced a range of serious issues with FedEx services: 1) Theft of merchandiseFedEx was not able to track a stolen package down, we did not receive any form of confirmation of the incident that would have allow us to receive insurance (not from FedEx, but from our own insurance)In the end, we lost about $in one instance only 2) Damage of merchandise, refusal to pay the damages on top of the default $FedEx referred to the small print in Terms & Conditions that allowed for a vague interpretation of the parcel contents - when a parcel with wine bottles was damaged, exposed to weather and eventually returned to us after over a week of unknown conditions, FedEx paid for the destroyed bottles only and refused to pay for the bottles that were returned "intact" although it is absolutely clear that we have to write off the wine exposed to unknown conditions thanks to the damaged parcel and time in transit 3) Generally hostile, customer unfriendly behavior against our business needsWe had parcels returned to the sender after traveling all the way across the country to the customer's doorstep, because a local FedEx office would decide there was a typo on a sticker, and instead of calling the business customer to check and\or offer a solution, they would return the parcel, causing us monetary damage as well as negative customer experience 4) Absence of business support for a business account, as mentioned aboveNo dedicated help line, no dedicated email, we have to use Facebook and Twitter to get attention to our business issues because the FedEx support employees at the number are progressively helpless and unable to handle the business accounts, they hold us for 30+ minutes, pass us around, hang up on the calls, and there is no followup or effectively maintaining issue ticketsEvery time a call drops and we have to call again, we get a new agent who has no clue about the prior call, our account or issues 5) Delivery issuesOhMyHow can you be in the business of delivering parcels, have so many customer complaints about deliveries, and still have an A+ rating? Most notoriously, we have individual customers at residential locations, shipping merchandise for which FedEx collects the premium residential fee and then refuses to deliver after work hours, claiming that after work hours cost another premium fee (we are talking $and more per parcel)How you can already charge a premium residential fee to differentiate the service from Ground business hours delivery, then refuse to deliver outside the to window and swindle the customers into paying another fee to finally get their parcels? At this point, as a business owner, I can describe my b2b relationship with FedEx allegorically: it is as if I am trying to escape a prison trap with a dead, heavy body of FedEx chained to my ankle, completely uncaring and unresponsive to my basic needs, a dead weight that I can't quite get rid of because the courier shipping industry for our business happens to be limited to only FedEx and ***The FedEx customer service, including customer advocates, has been reduced over years to either helpless call center people who for no fault of their own can't and don't know anything about business accounts, or the corporate people who are fast to refer to small type disclaimers in Terms & Conditions essentially creating loopholes allowing FedEx to get away with not fulfilling the most basic and core services expected from themIn our experience, the FedEx customer service motto became essentially "Say firm NO to any customer requests" I don't see a happy end to this storyApparently, FedEx is too big to careI only wonder, don't you people ask yourselves sometimes, are you proud of what you are doing? Not a tiniest ping of shame when yet another customer lost the last drop of respect in you?
In my front gate I received a flyer that said an attempt was made, however in reality the truck drivers did not even get off their fed ex truckI called customer service and they said another attempt will be made, but the same thing happened; The truck driver stopped in the front gate and did not knock on my door which I was told would happenI called again to schedule a pickup at [redacted] on Union City and they said my packages were still out on deliveryI said fine and called once again and they said I would have to wait for another attempt to be made I am quiet upset Fed ex has had chances to give me my packages and they have not, because they are to lazy to leave their truckIn spent $on my packages and it has been about three weeks that Fed ex has had themI am Tired of calling and wasting gas to ask about my packages
I ordered several items from A [redacted] and of the items was from a third partyThe party choose to ship my item using FedEx and it was shipped on December with a delivery date of January 6thI kept checking my tracking and my package only moved twice and stopped so I called the customer service number to track my package and it still said it was in transit and set for delivery on the 6thThe 6th of January came and my package was Not delivered so on the 7th at a little after 9am I called and spoke to a customer service representative who guaranteed me my package was out for delivery and I would have it that dayBy 2pm I still didn't have my package so I called again and spoke to a customer service representative who informed me they have lost my package and have no idea where it isI had to give her a description because they may have opened the package to see what was in itNow they want me to wait days to see if they can find it and then I can file a claim that can take up to weeks for them to decide if they will accept or decline itI told the lady that this was unacceptable they have already had my package way longer than needed the other items I ordered at the same time came U [redacted] and I had them within daysShe informed me thats all she can doFedEX customer service and satisfaction is not customer friendly and I will never use FedEx againThey really expects a customer to wait a whole month before I can see any results and then only if the decide to accept responsibilityFedEx needs to change these practices
Tracking number [redacted] I ordered a 12v Ride on car for my granddaughter for Christmas from W [redacted] This was he only thing she ask from SantaSince I had confirmation of the order I assured her she was on "Santas Nice List" and would get the carMy husband and I traveled hours to see her face when she saw this carFEDEX lost the carAn attempt was made to deliver it on Dec 15thWe had an email from W [redacted] stating it would be delivered on Dec 21stSince no one was at home the driver did not leave it and did not leave a note stating he triedAnd no other attempts were made to deliver it and no contact made to meOn the 23rd when we still did not have it I called FedexAfter several conversations I was told the driver remembered trying to deliver it and it was on his truck but he doesn't remember what happened to itThis as a large packageI was also told by the customer service rep after telling her how disappointed my granddaughter was she suggested I go and buy another one from W [redacted] ! No efforts were made by your company to find thisI know this is a busy time for your company but days went by and nothing was done until I called! If only this had been shipped by U [redacted] our Christmas would not have been ruinedIf you would like to view the disappointment from my year Granddaughter I have it recorded and I am thinking of putting it on Y [redacted] I realize this can happen, a package can get lost, but your company was so uncaringAnd lazy! The car was $- I would like for Fedex to compensate me for this Ruth W [redacted] ruth.w***@comcast.net phone [redacted]
I was provided with tracking # [redacted] by 3day blinds installer that my package would ship from California with an estimated delivery of Friday February 19th The installer for the blinds scheduled to do the installation on Monday 2/22/16@noon I signed up with fedex to track the package The last time I checked, the status was in transit with a delivery date of Friday February 19th end of day While checking my email roughly 12:today, I found that a delivery attempt was made at 12:and fedex would attempt to deliver again the next business day Thereafter, I signed up with fedex.com as well as set up fedex delivery manager While signing up-- the Chat popped up; Chat Reference Number : [redacted] at 1:15pm Pauline C I was hoping they would re-deliver my package It's important to note that I was waiting on my package-- and I had doctor appointments in Philly-- I live in Jersey-- in addition to other business I had in Philly I had to cancel both appointments and never made it to Philly todayNevertheless, when I chatted, called Fedex-- I informed them that the shipment status door tag I found on the outside of our lobby door was addressed to Apt *** My apartment is *** I was provided a case # of [redacted] by Reena G a CHAT rep and -- was advised to speak with a Customer Advocate I spoke with the advocate to request that my package be re-delivered to the correct address/apartment #***-- not *** The advocate said that he would pass the info on I further requested that I receive a call as I have set up an acct with Fedex -- because of the inconvenience--that my package be delivered NLT 11:00am on 2/22/so that I do not have to cancel/reschedule the installation for my blinds The advocate said he would put in the request in but that he could not guarantee delivery by 11am This is unacceptable Fedex has now placed me in a position of vulnerability They claim they will re-deliver on Monday-- but can't guarantee that it will be delivered before 11am I would think just for the inconvenience-- Fedex should make the adjustment to their driver's schedule to avoid a dissatisfied customer
They delivered to the wrong post office, they couldn't tell me which one since I wasn't my pobox, customer sservice is no help at all ! Then they said they attempted to deliver the package times even tho the status shows deliveredThey are the worst
FedEx charged me $to print pageSpoke to manager to advised me that she will issue me a refund and I still have not received a refundManager wants me to drive all the way to the FedEx office
I have been waiting on a package that was shipped through them for a week now The so called "customer service representatives" have no earthly idea of what they are doing, nor do their supervisors I am so fed up with this company I will never do business with them again
Fedex is by far the worst carrier service out thereRecently we have had several Fedex only packages go missing in my buildingOnline the package is claimed to be delivered and left at the front door however no package was ever receivedWe never had this issue with [redacted] or ***My neighbors and I have reached out to Fedex to have them look into the case and they would do no such thingClearly their drivers cannot be trusted and the lack of customer service makes these guys the worstNo one even tried to look into our case
I paid to have fed ex deliver a Christmas gift to my home before Christmasit has been bouncing between Los Angeles and Chino for daysthe day "after" it was supposed to arrive I was received an email stating it would arrive on the 27th of Decemberon the 28th I received an email stating it would arrive on the 31st Decemberi called fed ex and was notified that they would deliver it to U [redacted] and they would take it to my housei tried, three times to get the lady to understand that the U [redacted] does not deliver to homes in the mountainsshe proceeded to talk over me rather than listenwhen I finally got her to listen she put me on holdwhen she came back she said that they would drop it off at an U***i could call the U [redacted] and make arrangements for me to drive to the U [redacted] where fed ex dropped it off so I could collect my packagei asked which U [redacted] officeshe said I could find out online
In early summer of I shipped a ring to a customer in Russia from a FedEx store in Portland, ORSeveral days later it had not arrived and we later discovered it had made it all the way to London before being returned to us in the USIt ends up you can't ship items of a certain value to Russia, via FedEx, but the person at the FedEx office was not aware of thisStill, FedEx tried to charge me for the shipmentAfter speaking with a difficult and unfriendly service agent for sometime however, they refunded me The same client asked if I could re-ship the ring to FranceI went back to the same FedEx office and shipped the ring to FranceA few weeks later I got a bill for around $for taxes that should have been paid by the person who picked up the ring in FranceI went back to the FedEx store and was told "Oh that happens all the time! Just call and FedEx will refund you." So I called and they told me that a box was ticked on the shipping label saying that I would pay the taxesAll I filled out was the addresses and the valueI definitely did not tick this boxThe unfriendly and difficult service agent on the phone told me I would have to go back to the FedEx store and get the counter service person there, who helped me several months ago at this point (I don't even remember who it was), to admit that they ticked the taxes boxAm I being pessimistic by thinking this isn't going to happen? Otherwise I owe them $for a mistake their people made This shipment has been a nightmare from start to finishI will never use FedEx again unless I absolutely have toThey used to be a really great company
This company is so awfulwhy anyone does business with them is beyond me? I ordered something packed in dry iceit was supposed to come today but fed ex said it required a signature I called the fed ex office and the girl who answered said she didn't see where it did require a signature but she contacted the driver who swore it required a signaturethen she told me to call the shipper to straighten it out the then contacted the shipper said the item required no signaturethey have never required a signature for delivery of their items ! I have no way to get the items to me since I don't drive and buses don't go to all the way to "Timbuktu" and I work odd hours unfortunetly the items were marked no send backs thoughso I ended up wasting $for for overnight shipping and all because a lazy driver didn't read the delivery instructions and had no desire to redeliver the package after their mistakeI should really consider suing
I recently used Fedex Ground to ship my bicycle from Albuquerque to Los AngelesThe package went missing in the process and was never recoveredI have since received a check for the amount I declared, however, the process I went through to get that check was extremely upsettingI was completely dissatisfied with the way my case was handledThe following is an account of my experience On January 19, 2015, my bicycle was shipped via Fedex Ground from a Fedex Ship Center located in Albuquerque, NM to Los Angeles, CAThe destination was my work addressI used an online third party shipping company that catered to bicycle shippingSo I paid for the shipping through their website and printed out the shipping label, which I attached to the boxThe box I used was a re-used bicycle box (not the original box for my bike)As a precaution, I also attached an additional label to the box, which included my name, home address, and telephone number I tracked the progress of my package until it reached City of Industry, CA on Thursday, January The status remained the same for a few daysSo, on Monday, January 26th, I called customer service to look into the situationThe woman I spoke to speculated that the label came offShe asked for a description of the box and the contents, which I providedShe was going to get in touch with the City of Industry facility, as well as the Los Angeles facility, to see if they had any packages matching my descriptionShe said she would get back to me within hoursThis woman seemed sympathetic and eager to helpUnfortunately, Fedex employees exhibiting such qualities would be rare When I had not heard back within hours, I called to check inThe customer service representative I first spoke to said he would transfer me to my caseworker in the trace departmentI thought it would be the woman I spoke to previously, but it was a different womanThis woman informed me, rather rudely, that it could take up to hoursShe made me feel like a nuisance for even calling hours after my initial call, I called againOnce again, I was transferred to a woman who was not my original contactOnce again, she had no updatesI was told I had to wait another hours for an update I called again on Friday, January I was transferred to yet another woman in the trace departmentThis woman told me that the facility hadnâ t even started looking for the boxNow I was really getting annoyedI didnâ t know if it was the trace department employees or the facility employees, but someone was clearly not following through on their promised actionsThis woman said she would put in another requestShe also said I should expect to hear back Monday or Tuesday I didnâ t hear back, so I called Tuesday eveningBig surprise, there was no update Finally, at 7:on the morning of Wednesday, February 4, I received a call from a woman in the trace departmentThe facility had found a box that could be mineHallelujah! She just needed to verify somehow that the bicycle was mineShe asked if I knew the serial number or the bike sizeI didnâ t off the top of my head, but I was able to locate the receiptI wasnâ t sure which numbers, if any, would be relevantSo, I just started reading numbers offNothing was matching her info She very quickly became convinced that whatever they found was not my bikeShe said they would look for another day before declaring the package missingI asked her to slow down a momentI wasnâ t even sure if any of the info I was giving her was correctIf they had found a bike, I felt like there was a good chance it was mineWhat are the chances that there was another Fuji bicycle out there that had also lost its shipping label? I tried to think of anything else that would identify the bike, or the box it was in, as mineThatâ s when I remembered I had put that additional sticker on the box with my name, home address, and phone numberSo I mentioned the sticker to her and started to tell her the home addressShe quickly cut me off saying that they already had the shipping infoI told her they didnâ t have this info because it was my home address, which was different than my work shipping addressYet she was convinced that she did not need the infoI must have gone back and forth with her for five minutes trying to convince her to take down the informationShe finally, begrudgingly, took down the infoI was just trying to provide information I thought might be useful, but I had to fight for this woman to accept it! She was devoid of any desire to help meThis was just another jobI was just another annoying case I was pretty mad at this point and was not thinking straightOtherwise, I would have told the woman to stand by because I was going to call the shop that I purchased the bike from to obtain the serial number and sizeOf course, once I cooled down a little, this idea popped into my headI called the shop and was able to get the numbersI realized at this point that I had definitely given the woman incorrect information At this time, I also began to wonder if the Fedex facility was looking at the actual bike inside or just the bike boxIf you recall, I shipped the bike in a re-used box from another bikeSo if they were looking at the box for serial numbers, of course any number I provided wouldnâ t matchThe initial woman I spoke to in January had asked for a description of the package contents, so I took that to mean they were actually opening up boxesBut, I wanted to make sureI called the trace department a couple hours later to provide the serial number and bike size infoI then asked about whether the facility would be looking for the serial number inside or on the boxThis woman said they would be looking on the box and that unless a package was damaged, they would never open a box up! I explained to the woman my concern that the facility was looking at the wrong serial numberShe said she would pass on the information to the facility and that someone would get back to me Well, for the first time, they didnâ t wait that long to get back to meLater that evening, around 5:30pm, I missed a call from FedexThe voicemail the trace department employee left was simple and straightforwardIt was also the most unsympathetic, insincere message Iâ ve ever heardShe stated that my package was being declared missingShe advised that I should contact the shipper to start the claims processShe was â very sorry for the inconvenience.â First off, this was much more than an â inconvenience.â I bought that bike on sale at the end of the seasonI canâ t get that same bike for the same priceI canâ t even get that same bike because my size was sold outBikes are like carsThey come out with new models every year, and the old models are discontinuedSecondly, not even a day had passed since that phone call at 7:30amSo, they didnâ t â give it another day to look before declaring the package missingâ The short timespan also led me to believe that no one actually followed up on my additional info I called customer service back that same eveningI believe the trace department was closed for the eveningThe man I spoke to couldnâ t do much more than start a claim for meOnce again, I was met with a complete lack of sympathyHe just stuck to the script The next morning, I wanted to give it one last shot before giving up and filing the claimI called customer service and asked to be put through to the trace departmentI explained my concern that they may have found my bike but werenâ t looking at the right serial numbersThe woman I spoke to was a little more helpfulShe actually offered to put me on hold while she called the facility directlyI felt slightly hopefulShe came back and said she had left a message for them to call me directlyBut, the facility never called back I called Fedex customer service the next day to get the facility number to follow upBut, when I called the City of Industry facility, the man I spoke to had no idea what I was talking aboutThat was disturbingI called back customer service to check if maybe they had been talking to the Los Angeles facilityThis is where it gets really disturbingThe woman I was transferred to asked me where I got the idea that they had found somethingShe had nothing in the notes about them finding anythingSeriously?! So, apparently, all the conversations over the previous couple days never happenedUnbelievable I was so exhausted by this point from going round and round in circles with the employeesI didnâ t know what else to do except file the claim This entire experience was extremely frustratingEven though I supposedly had a caseworker, I never spoke to the same person, so I was constantly retelling my storyNo one ever called me back within the given timeframeEvery person I talked to told me something differentThe lack of follow-through was aggravatingThe lack of any compassion or sympathy was dishearteningI was treated like a nuisance for asking questions or wanting to provide more informationAnd to top it all off, their record keeping system clearly needs an update Ultimately, I have no idea what was done or not done to locate my bicycleI do find it really hard to believe that both my shipping label AND that additional sticker I attached came offPlus, itâ s not as if this was a small box that could easily slip between the cracksThis was a BIG bicycle boxSo, in all honesty, I think some Fedex employee is off enjoying my bicycle right nowBut, unfortunately, I canâ t know that for sureWhat I do know is that whenever possible, I will be avoiding the use of Fedex in the futureItâ s just not worth the potential hassle and headache
Made an order and the vendor (W [redacted] ) used fedex as the shipper I paid extra for the shipment so it would arrive in enough time for when it was needed days past the scheduled delivery date (might as well be days as its 9:40PM now) and still no package All the customer rep can tell me is that "it must still be in route because it hasn't been scanned in yet as arriving to the center, must be a service error with the truck" The item shows as left CA days ago in route to TN Does FedEx not know where their product is? If it was a service error with the transportation shouldn't you know this and its current location? FedEx shipping service is nothing but a disappointment Thank you fedex for ruining the occasion
I PAID FOR INTERNATIONAL URGENT OVERNIGHT DELIVERY (FROM CANADA TO USA) THEY SAID IT WOULD NOT BE A PROBLEMI DID THIS ON A THURSDAY IT WAS PROMISED FOR FRIDAY DELIVERYIT DID NOT GET THEREIT WAS DOCUMENTS NEEDED FOR A CONFERENCEBECAUSE THE PACKAGE GOT LOST-LATER FOUND IT WAS TOO LATE FOR A FRIDAY DELIVERYNOW IT'S SATURDAY AND BECAUSE I DIDNT PAY EXTRA FOR A SATURDAY DELIVERY ( it should have been there Friday)ITS IN A CONTAINER MINUTES AWAY FROM WHERE IT NEEDS TO BEBUT IT CANNOT BE OPENED UNTIL MONDAY BECAUSE THEY ONLY HAVE ONE PERSON WORKING AND HE ONLY WORKS ON THE PACKAGES THAT PEOPLE PAID FOR SATURDAY DELIVERYIT WILL TAKE DAYS FOR MY PACKAGE TO ARRIVETERRIBLE SERVICEWILL NEVER DEAL WITH THEM AGAINUSE A DIFFERENT COMPANY- [redacted] OR OTHER
Every time I have dealt with FedEx it has been a negative experienceThe last two times that I've had the misfortune of having to deal with them they have failed to deliverBoth times happen to be on Saturday I called at o'clock looking for the package that was supposed to be delivered and they said an attempt had already been madeThe door tag was left in my mailbox at the end of my driveway with the excuse, "unable to get down driveway" on itUPS comes up my drive almost every day either to my house or the neighbors with no problems There is everything from an old Toyota Corolla to a massive dump truck that comes up the drive on a weekly basisThe driver is useing the drive as a [redacted] excuse What really made me mad is that when I called they told me I was going to have to wait clear till Wednesday now to get the parts that I need To get my vehicle back on the road From this day forward I will always make sure that the company I'm doing business with uses UPS for shipping
Nearly every time FedEx ships something, there is a problem I am never home, and have configured on FedEx.com to have packages left on my porch; they never leave them For comparison, the same service at UPS does leave every package on my porch without question, and has ever since I set a universal release in MyUPS This started on March 12, 2014, concerning an overnight shipment I paid extra for overnight service of this shipment, as it was urgent On March 13, at 4:02pm on Friday, the driver failed to deliver and instead left a door tag; I signed the door tag, checking the box to leave at the porch On Monday, March 17, deliver ways reattempted at 3:PM--and another door tag was left, in spite of my instruction Multiple calls to customer service resulted in FedEx blaming me for not being present to receive, claiming delivery is at the driver's discretion After delivery, I contacted the CEO to complain An administrative assistant sent a response with the following: "As noted in our published terms and conditions, at our sole discretion, some shipments may not be released without a delivery signature even when release is authorized, if the delivery location or circumstances are unsuitable for release without signature." In effect, FedEx refuses to release the package as instructed and to the sole responsibility of the recipient A vacation day is worth almost $ FedEx expects me to remain home to receive shipments, to the cost of $ [redacted] hours I have received hundreds of shipments via UPS, averaging more than two per week; half my salary would be gone if I took that much leave FedEx can't make a delivery without me taking leave or arguing with them on the phone; they are functionally inferior in every way to other options
I have made multiple complaints to Fedex in the past for delivery to my current location My apartment has access intercom, and a hallway to leave packages which are large enough not to fit in the mailbox Every other service (USPS, UPS) will either leave stuff in the mailbox or in the Mail section in the hallway, or if unable to leave, will call at my number or my apartment via intercom as to what to do with the package Fedex guy will leave a Door Tag at my apartment (no calling or even knocking), second time will leave a Door Tag in the hallway, and third time a note that they tried multiple times (basically half baked attempts) Last time I called Fedex again to ask will they ever fix the problem, I was told this should be taken care of going forwardThe fedex guy came in the hallway and called up if I would like to pick up the itemI told him leave it at the mail boxThe guy didn't even bother to bring it up, and instead left it outside the hallway (outside basically) This kind of service is patheticThe excuses range from Fedex guy doesn't have keys to get inside the building (yeah right, how does he get in the first time for every delivery?) to the guy did knock on the dorr multiple times (been there too) Seems like a serious work culture issue with the Fedex service near me
On Thursday March FedEx Ground came to deliver a parcel at my homeAs I was not there they left a door tag.I called 1-800-GoFedEx to arrange the next delivery for Monday March I took a day off from my work and waited all day for the FedEx deliveryNo one cameNo door tag was left on my door eitherLater that day I learned that FedEx attempted the delivery at the wrong address and left door tag on my neighboor's doorHow difficult is it to read an address? They promsed to deliver the next morningThey didn't Five calls to customer service and two days wasted waiting for them and I still don't have my parcel I will not do business with any company using FedEx
Fedex overcharged mycredit card time in the last several monthsThe first tie they did, I spoke with revenue services and they agreed to return the moneyThey never didWhen I did a little research online I found that they overcharged hundred and thousands of peopleThis is illegalDo not use FedEx
I am the owner of a small business with an online store that ships merchandise nationwide using FedEx delivery servicesWe have been in business for about years, and throughout most of this time we've been using FedEx exclusively The customer service and our overall experience used to be mostly positive, but by now I regret to say I have to leave a very negative reviewI don't understand how FedEx can still have an A+ rating on Revdex.com when there are thousands of complaints filed by businesses and individual customersFedEx Facebook page is a monument of comments about horrible customer experience As a small business, we used to have a dedicated account manager at FedEx who was supposed to be our liaison in case of issuesHe was rarely available and always inaccessible by phone or email, but he would show up once in 2-months and ask if he could pass any feedback to headquartersAll issues, especially urgent ones, had to be resolved calling the regular FedEx number where increasingly helpless personnel with no idea about our business account would record the issues and we would pray that after time someone would address themRecently, we lost our account manager after moving to a new locationAfter a month of calls to the number to try to reestablish the business relationship, it is apparent that we are not getting a dedicated account manager, and simply speaking nobody at FedEx cares about our businessWe pay several thousand dollars a month for FedEx services In the past two years, we experienced a range of serious issues with FedEx services: 1) Theft of merchandiseFedEx was not able to track a stolen package down, we did not receive any form of confirmation of the incident that would have allow us to receive insurance (not from FedEx, but from our own insurance)In the end, we lost about $in one instance only 2) Damage of merchandise, refusal to pay the damages on top of the default $FedEx referred to the small print in Terms & Conditions that allowed for a vague interpretation of the parcel contents - when a parcel with wine bottles was damaged, exposed to weather and eventually returned to us after over a week of unknown conditions, FedEx paid for the destroyed bottles only and refused to pay for the bottles that were returned "intact" although it is absolutely clear that we have to write off the wine exposed to unknown conditions thanks to the damaged parcel and time in transit 3) Generally hostile, customer unfriendly behavior against our business needsWe had parcels returned to the sender after traveling all the way across the country to the customer's doorstep, because a local FedEx office would decide there was a typo on a sticker, and instead of calling the business customer to check and\or offer a solution, they would return the parcel, causing us monetary damage as well as negative customer experience 4) Absence of business support for a business account, as mentioned aboveNo dedicated help line, no dedicated email, we have to use Facebook and Twitter to get attention to our business issues because the FedEx support employees at the number are progressively helpless and unable to handle the business accounts, they hold us for 30+ minutes, pass us around, hang up on the calls, and there is no followup or effectively maintaining issue ticketsEvery time a call drops and we have to call again, we get a new agent who has no clue about the prior call, our account or issues 5) Delivery issuesOhMyHow can you be in the business of delivering parcels, have so many customer complaints about deliveries, and still have an A+ rating? Most notoriously, we have individual customers at residential locations, shipping merchandise for which FedEx collects the premium residential fee and then refuses to deliver after work hours, claiming that after work hours cost another premium fee (we are talking $and more per parcel)How you can already charge a premium residential fee to differentiate the service from Ground business hours delivery, then refuse to deliver outside the to window and swindle the customers into paying another fee to finally get their parcels? At this point, as a business owner, I can describe my b2b relationship with FedEx allegorically: it is as if I am trying to escape a prison trap with a dead, heavy body of FedEx chained to my ankle, completely uncaring and unresponsive to my basic needs, a dead weight that I can't quite get rid of because the courier shipping industry for our business happens to be limited to only FedEx and ***The FedEx customer service, including customer advocates, has been reduced over years to either helpless call center people who for no fault of their own can't and don't know anything about business accounts, or the corporate people who are fast to refer to small type disclaimers in Terms & Conditions essentially creating loopholes allowing FedEx to get away with not fulfilling the most basic and core services expected from themIn our experience, the FedEx customer service motto became essentially "Say firm NO to any customer requests" I don't see a happy end to this storyApparently, FedEx is too big to careI only wonder, don't you people ask yourselves sometimes, are you proud of what you are doing? Not a tiniest ping of shame when yet another customer lost the last drop of respect in you?
In my front gate I received a flyer that said an attempt was made, however in reality the truck drivers did not even get off their fed ex truckI called customer service and they said another attempt will be made, but the same thing happened; The truck driver stopped in the front gate and did not knock on my door which I was told would happenI called again to schedule a pickup at [redacted] on Union City and they said my packages were still out on deliveryI said fine and called once again and they said I would have to wait for another attempt to be made I am quiet upset Fed ex has had chances to give me my packages and they have not, because they are to lazy to leave their truckIn spent $on my packages and it has been about three weeks that Fed ex has had themI am Tired of calling and wasting gas to ask about my packages
I ordered several items from A [redacted] and of the items was from a third partyThe party choose to ship my item using FedEx and it was shipped on December with a delivery date of January 6thI kept checking my tracking and my package only moved twice and stopped so I called the customer service number to track my package and it still said it was in transit and set for delivery on the 6thThe 6th of January came and my package was Not delivered so on the 7th at a little after 9am I called and spoke to a customer service representative who guaranteed me my package was out for delivery and I would have it that dayBy 2pm I still didn't have my package so I called again and spoke to a customer service representative who informed me they have lost my package and have no idea where it isI had to give her a description because they may have opened the package to see what was in itNow they want me to wait days to see if they can find it and then I can file a claim that can take up to weeks for them to decide if they will accept or decline itI told the lady that this was unacceptable they have already had my package way longer than needed the other items I ordered at the same time came U [redacted] and I had them within daysShe informed me thats all she can doFedEX customer service and satisfaction is not customer friendly and I will never use FedEx againThey really expects a customer to wait a whole month before I can see any results and then only if the decide to accept responsibilityFedEx needs to change these practices
Tracking number [redacted] I ordered a 12v Ride on car for my granddaughter for Christmas from W [redacted] This was he only thing she ask from SantaSince I had confirmation of the order I assured her she was on "Santas Nice List" and would get the carMy husband and I traveled hours to see her face when she saw this carFEDEX lost the carAn attempt was made to deliver it on Dec 15thWe had an email from W [redacted] stating it would be delivered on Dec 21stSince no one was at home the driver did not leave it and did not leave a note stating he triedAnd no other attempts were made to deliver it and no contact made to meOn the 23rd when we still did not have it I called FedexAfter several conversations I was told the driver remembered trying to deliver it and it was on his truck but he doesn't remember what happened to itThis as a large packageI was also told by the customer service rep after telling her how disappointed my granddaughter was she suggested I go and buy another one from W [redacted] ! No efforts were made by your company to find thisI know this is a busy time for your company but days went by and nothing was done until I called! If only this had been shipped by U [redacted] our Christmas would not have been ruinedIf you would like to view the disappointment from my year Granddaughter I have it recorded and I am thinking of putting it on Y [redacted] I realize this can happen, a package can get lost, but your company was so uncaringAnd lazy! The car was $- I would like for Fedex to compensate me for this Ruth W [redacted] ruth.w***@comcast.net phone [redacted]
I was provided with tracking # [redacted] by 3day blinds installer that my package would ship from California with an estimated delivery of Friday February 19th The installer for the blinds scheduled to do the installation on Monday 2/22/16@noon I signed up with fedex to track the package The last time I checked, the status was in transit with a delivery date of Friday February 19th end of day While checking my email roughly 12:today, I found that a delivery attempt was made at 12:and fedex would attempt to deliver again the next business day Thereafter, I signed up with fedex.com as well as set up fedex delivery manager While signing up-- the Chat popped up; Chat Reference Number : [redacted] at 1:15pm Pauline C I was hoping they would re-deliver my package It's important to note that I was waiting on my package-- and I had doctor appointments in Philly-- I live in Jersey-- in addition to other business I had in Philly I had to cancel both appointments and never made it to Philly todayNevertheless, when I chatted, called Fedex-- I informed them that the shipment status door tag I found on the outside of our lobby door was addressed to Apt *** My apartment is *** I was provided a case # of [redacted] by Reena G a CHAT rep and -- was advised to speak with a Customer Advocate I spoke with the advocate to request that my package be re-delivered to the correct address/apartment #***-- not *** The advocate said that he would pass the info on I further requested that I receive a call as I have set up an acct with Fedex -- because of the inconvenience--that my package be delivered NLT 11:00am on 2/22/so that I do not have to cancel/reschedule the installation for my blinds The advocate said he would put in the request in but that he could not guarantee delivery by 11am This is unacceptable Fedex has now placed me in a position of vulnerability They claim they will re-deliver on Monday-- but can't guarantee that it will be delivered before 11am I would think just for the inconvenience-- Fedex should make the adjustment to their driver's schedule to avoid a dissatisfied customer
They delivered to the wrong post office, they couldn't tell me which one since I wasn't my pobox, customer sservice is no help at all ! Then they said they attempted to deliver the package times even tho the status shows deliveredThey are the worst