Bay Area News Group

Complaint: ***I am rejecting this response because: I want to respond directly to this person and see what they have to saySincerely,*** ***

Complaint: ***I am rejecting this response because:
I would like to have a letter sent to my home address where the problem occurred along with the check that they have alluded to and a statement that the account is "paid in full"
When I have those documents letter "paid in full" check I will accept the resolution
Sincerely,*** ***

Thank you for letting us know the concerns of MrO' Reilly newspaper subscription First of all please accept our apologies for the confusionWe do extend a vacation credit if a subscriber asks for itDuring the vacation, subscribers do have access to our digital edition We
have processed a refund for $as requested and would love to win MrO'Reilly's business back Please let us know if you have any questions or concerns
Thank you,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2015/12/22) */
Dear Mr***,
Please accept my apologies for the frustrations you experienced with your subscriptionI have reviewed your accountThe subscription was cancelled effective 12/12/and the account has been closed in good standing
A
refund in the amount of $will be mailed to your address
Please contact me at XXX-XXX-XXXX should you have any further questions pertaining to your account
Sincerely,
*** ***
*** *** & Retention Manager
Bay Area News Group
Complaint Response Date bumped because: Holiday

Thank you for letting us know of your concernsWe will investigate and get back to youOur goal is to resolve this matter to your satisfaction
Thank you,
Circulation Dept

Initial Business Response /* (1000, 11, 2015/07/16) */
Received business response via email on 7/14/15:
Dear Ms ***,
Please accept my apologies for the frustrations you experienced with your subscriptionI have researched the issueYour account has been closed in good standing and
nothing further is duePer your request, your information will be removed from any future solicitation efforts
If you have any further questions regarding your account, please feel free to contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service & Retention Manager
Bay Area News Group
Initial Consumer Rebuttal /* (2000, 13, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It appears to be resolved, but I've heard this beforeI'll have to wait and hope that I'm not contacted again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

***: Thank you for your note to the Revdex.com I apologize for the delay in your refund and the behavior of our contracted sales person
I've copied in the manager who supervises the refund process for us to make sure your account is sent to you in an expedited fashion.
We
will identify the name of the sales person so that they can be removed from our account Please feel free to contact me directly at ***
Thank you

Complaint: ***I am rejecting this response because: I would like the case to remain open until I receive paymentThey have been telling me this payment was processing since April, so I am not confident that their statement this time around will result in actual payment.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for letting us know of MsSimpson's billing concerns pertaining to newspaper subscription I spoke with *** *** and was able to resolve the billing issues *** *** was satisfied with the resolution Feel free to contact our office should you have any questions or
concerns
Thank you,
*** ***
Circulation Dept

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear *** ***: Thank you for your note concerning our survey program. I apologize that our sales person did not fully explain the free delivery option of the Sunday Mercury News and for the lack of delivery to your home that would have ensued had you accepted it. Of
course in either case there is no balance owed to us as a result. I will make sure that our subscriber service team removes any balance from your account and that our employees that follow up on these things stop calling youI will also let the sales company that conducts the survey know about this so that they can review directly with the salesperson.
Please feel free to contact me directly at *** or via Revdex.com is you prefer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like the refund and to be canceled Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, they did not address WHY THEY DID NOT DELIVER when the *** is in the business of selling newspapers.Sincerely, *** ***

Thank you for letting us know of Ms*** newspaper delivery and billing concernsPlease accept our sincere apologies for the inconvenience it may have caused This is to confirm that a refund in the amount of $has been processed per *** request Please let us know
if you have any questions or concerns
Thank you,
*** ***
Circulation Dept

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: The problem is still same as of TodayThere is no change in service quality
Sincerely,*** ***

We apologize for the inconvenienceThe delivery issues are being resolved and customer has been contacted by our Sr.Manager
Thank you,
Circulation Dept