Bay Area News Group

Please accept our sincere apologies for ongoing delivery issues and for the inconvenience it may have caused Our home delivery manager has been made aware of the delivery issues and we have rectified the problemWe also applied days credit to the accountPlease feel free to contact our office should you have additional questions or concerns
Thank you,
Circulation Dept

Hello,
We apologize for the confusion. The account has been cancelled and we have refunded $as requested
Thank you

Hello,
Thank you for reaching out to us. We spoke with the customer and the situation was that the auto pay was processed days prior to the expiration date and charged her at her previous rate
The subscriber had requested a day delivery for over a month ago which was available at that
time yet the change of frequency was set on her expiration date
We explained the situation and we agreed to refund the $on her account. Please let us know if you have any questions. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
I accept that I received a refund check
I received only a marketing letter
I Did Not receive a letter stating that the Account was Paid In Full and that No Notification to Credit Rating Agencies was made
Sincerely,*** ***

Initial Business Response /* (1000, 8, 2015/07/30) */
Dear Mr ***,
Please accept my apologies for the frustrations you experienced with your subscriptionThe account has been closed in good standingA refund will be issued for the credit requestedMy contact information is below should
you have any further questions pertaining to your account
*** ***
Customer Service and Retention Manager
Bay Area News Group
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not credited the correct amountMost of the $should have been refunded, not $
Also, no acknowledgement of an investigation of these business practices has been completedRecordings of the customer service calls need to be reviewed by management and retention compensation needs to be reviewedI believe my account not being canceled and credited was purposely done by the winback department
Lastly, no one from management has contacted me and this is an unacceptable amount of time that has passed
Final Business Response /* (4000, 12, 2015/08/13) */
Dear Mr ***,
Please accept my apologies for the frustrations you have experienced with your subscriptionThe issue regarding the requested cancellation of your subscription will be reviewed internally and feedback will be provided to the agents whom you spoke withA refund in the amount of $will be issued to the credit card that was on file with the accountThe subscription has been closed in good standing
Should you have any further questions regarding your subscription, please contact me directly at XXX-XXX-XXXX
Sincerely,
*** ***
Customer Service and Retention Manager
Bay Area News Group

Hello,
Thank you for bringing this to our attention. We have taken the customer off Auto Pay as requested. We can also issue a refund, but we want to confirm if the subscriber wants to cancel the subscription. Please confirm
Thank you very much

Thank you for letting us know of delivery concerns of *** newspaper accountWe do apologize for the inconvenience it may have caused This email is to confirm that we have processed a refund to ***'s account in the amount of $These were done in
separate transactions, one for $and another one for $ Feel free to contact us should you have any questions or concerns
Sincerely,
*** ***, Circulation Dept

Thank you for letting us know of Mr*** newspaper delivery issues Our home delivery manager has been made aware of the delivery problems and working to resolve them In the mean time we have applied a $credit to the accountWe do apologize for the inconvenience it may have
caused
Sincerely,
*** ***
Circulation Dept

Please accept my apologies for the incorrect information reflected on the refund check issued A replacement check has been requested reflecting the name of *** *** as receiptient Please feel free to contact *** *** ** *** should there be any further questions regarding the matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn addition, please remove my contact information from any further marketing contact. Sincerely, *** ***

Thank you for letting us know of *** *** concerns regarding unauthorized credit card charges I just spoke to *** *** and was able to gather the necessary information in order to investigate this matterWe will follow up and get back to you with resolution
Thank you,
***
***

Initial Business Response /* (1000, 8, 2015/08/20) */
Dear Mr ***,
Please accept my apologies for the frustrations you experienced with your subscriptionYour delivery issues have been reviewed with the branch manager and will be corrected immediatelyAs a goodwill gesture, I have added
an additional month of *** to your subscriptionShould the delivery of your newspaper not be satifactory please contact us directly at XXX-XXX-XXXX
Sincerely,
*** ***
*** *** & Retention Manager
Bay Area News Group
Initial Consumer Rebuttal /* (3000, 10, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While the delivery has been restored which I appreciate, the electronic delivery which I paid for has now stopped stating I am not a ***I think there is something seriously wrong with your processes or systems and would like my refund
Final Consumer Response /* (3000, 20, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No contact yet as stated in the responseThey continue to send me bills
Final Business Response /* (4000, 23, 2015/11/29) */
I spoke with Subscriber on Sunday(11/29/15) and he had confirmed receiving Sunday paper this morningThere is a minor different on the delivery address which could have confused our carrier and I will get that fixI will also have the account credit for missed Sunday delivery
I gave Subscriber my direct phone number to call if any further issues with delivery
*** ***
Branch Manager
XXX-XXX-XXXX

Customer Information:*** * *** *** *** *** *** *** , CA ***Daytime Phone: *** ***E-mail: ***
Dear Mr*** Thank you for your note regarding unwanted e-mails I will make sure your e-mail provided is on our do not e-mail list
Please feel free to contact me directly at *** if you receive further e-mails from us.
Thank you!

We are in receipt of a letter which was filed in your office by Mr.*** ***We value our customers and regret losing Mr.*** as a valuable reader due to ongoing newspaper delivery issues Mr*** mentioned in his letter that he
cancelled his account but did not get any written
confirmation. This is to confirm that Mr*** East Bay Times account has been cancelled as he requested and a refund in the amount of $was processed
We are working to resolve the delivery issues and hoping to win Mr*** business back. We will be more than happy to restart Mr*** account should he decides to come back
Please accept our sincere apologies for any inconvenience this may have caused and feel free to contact our office should you have any questions or concerns
Sincerely,
*** ***
Circulation Dept

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for resolving this issue of telemarketing harassment.
Sincerely,
*** ***

Thank you for letting us know of *** *** newspaper delivery issues Please accept our apologies for the inconvenienceOur Home Delivery manager has been made aware of the delivery problems and we are working to resolve them to *** *** satisfaction We have issued month's credit to
the account due to missed deliveries and the inconvenience it may have caused
Please feel free to contact our office if you have any additional questions or concerns
Thank you,
Circulation Dept

Initial Business Response /* (1000, 8, 2015/08/20) */
Dear Mr ***
Your subscription has been canceledA refund will be processed for your original payment of $
Please feel free to contact me directly should you have any further questions regarding your subscriptionMy contact
information is noted below
*** ***
Customer Service & Retention Manager
Bay Area News Group
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/07/14) */
***: Thank you for your note: I've added your phone number listed:
XXX XXX-XXXX to our do not call listPlease connect with me directly at ***@BayAreaNewsGroup.com
if you receive any further calls from us
I've also requested
that your account be cleared of any outstanding balance per your request
Thanks again
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like a direct email confirming that my number is on the do not call list and that my account is cleared of any outstanding balances
Final Consumer Response /* (2000, 11, 2015/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 17, 2015/08/06) */
This account has been closed in a good standing and has a zero balancePlease fee feel to contact us if you have any questions or concerns
Thank you,
Circulation Dept
The phone number on the account listed is XXX XXX-XXXX
If there is another phone number (s) that you would like to be added to our Do Not Call List please let us knowMy email address is ***@bayareanewsgroup.com
Thank you!

Dear sir,I haven't been able to contacted the customer by phone, have left messages.I have verified that the paper has and is being located on the porchI have left the customer all my contact information should there be any further issues