Bay Area News Group

This is to confirm that we have mailed a letter to [redacted] home address as he requested. A refund check was mailed in the amount of $125.97 and it was cleared on July 3rd. Please feel free to contact us if you have any questions or concerns.  
 
Thank you,
[redacted]
Circulation Dept.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Thank you for letting us know of refund concerns of Ms. [redacted] newspaper account.  We sincerely apologize for the inconvenience it may have caused.  I did speak to Ms. [redacted] and listened to her concerns regarding the delay in processing the refund.  She confirmed that money was...

refunded today.  We again apologize for the delay and inconvenience it caused.
 
Sincerely,
[redacted]
Circulation Dept.

Initial Business Response /* (1000, 5, 2015/11/19) */
Contact Email: [redacted]@bayareanewsgroup.com
[redacted]: Thank you for letting us know about your concerns. I will have the number XXX XXX-XXXX that you note on your complaint removed from our calling files.
Please feel free to contact me...

at [redacted]@bayareanewsgroup.com if you have any further concerns.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I receive no more calls, I am satisfied.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello,
We recently converted over to a new delivery contractor and this is the reason for the missed papers. We have added the appropriate amount of credits to the customers account to extend their subscription with us.
We now have this route filled and the papers are now arriving daily.
Please...

feel free to contact us directly, should there be any further issues.
 
Kind Regards,
P[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

This is to confirm that a letter was mailed to [redacted] stating that his account was paid in full and we do not report any negative rating to any credit agencies.  We have sent him an email as well.   We consider this matter resolved.  Please feel free to contact us should you have any additional concerns.
 
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/18) */
Dear Mr [redacted],
Please accept my apologies for the frustrations you experienced with you subscription.
I believe that we were able to address your items of concern when we spoke on Wednesday, 12/16/15. Per your request, I also emailed a...

summary of the actions taken as well as my contact information.
Please feel free to contact me directly at XXX-XXX-XXXX should you have any further questions pertaining to your subscription.
Sincerely,
[redacted] & Retention Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
The issue has finally been resolved to mutual satisfaction after months of phone calls and finally calling the office of the CEO.
Regards,
[redacted]

Dear [redacted]: Thank you for your note via the Revdex.com.  We have stopped you account per your request.  I will request a refund to you of any payments you may have made on your account after the initial term.    If you are able to review the subscription form you signed at the door...

you will note a few lines below your signature: I understand that delivery will continue unless I notify the Bay Area Newsgroup, otherwise I will be billed for future subscription payments at regular rates.  Because you notified us there is of course no obligation to pay for any follow up bills.  
I will also remove your phone number from any follow up calls from us.  Please feel free to contract me directly at [redacted] if you have any further questions.

Initial Business Response /* (1000, 5, 2016/01/15) */
Mr [redacted]:
We apologize if you believe this was a false offer.
It appears that our sales person did not properly explain the offer which for selected customers is free of charge unless you decide you want to continue after the free trial...

period. The rep should have explained that we would send you a courtesy statement which if you choose to pay it will extend your delivery beyond the free trial period. We ask that the subscriber contact us or return the statement with instructions to stop delivery if they don't want to continue but that is not necessary. The account will automatically stop after a suitable grace period and you have no obligation to pay us unless you want future delivery. We certainly hope that you will continue, and we routinely contact subscribers to this free trial offer to offer a very attractive rate if they wish to continue. I will contact our marketing contractor to review this sales person's presentation as clearly their explanation at the time of sale was unclear.
Thank you so much for letting us know about this!