Bay Auto Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To Whom It May ConcernI just contacted this customer and I did set up an appointment with him for this Saturday to discus this caseFrom what I understand is that factory auto start that we installed is not compatible with upgrade alarm that we installed as well, my service told me it would have to be either orWe are in a process of uninstalling both system as we speak on customers request and money will be refunded to him right awayLike I mentioned before we still made an appointment for this Saturday because customer has some additional questions.Radoslaw M [redacted] Honda of Staten Island [redacted]

Revdex.com:At this time, I have not been contacted by Honda of Staten Island regarding complaint ID [redacted] .Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] That is incorrectI signed to finance a TOTAL of 23,The car was sold tome for 17k since it was TWO YEARS PLD WITH 33k miles at purchaseWith the Interest and FEES the total came to 23k 27k would have been 10k in finance charges and fees - that is incorrect and I DID NOT sign that and neither did my mother In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Honda of Staten Island regarding complaint ID [redacted] .Sincerely, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I will put it in to cancel key replacement, like promised $plus $for rental charge and $for key replacement policy like you just asked me for will be refundedTotal of $will be refunded and I do want to apologize again for any inconvenience that this? whole situation caused you.randy m [redacted] ***

As stated previously the vehicle was repaired 6.**.15, on 2.**the Air Bag light was on but the vehicles warranty had expired so we reached out to AHM? for Goodwill assistance and we were denied [redacted] also called and was turned downAt this point any future repair would be at the customer's expenseNote: CAR FAX shows the vehicle has been involved in (3) Accidents

This response is the same response as I sent to [redacted] ***You came to into our service department @11:00am with no scheduled appointment and asked to if we could help you, we did and took the vehicle in as an emergency and we would do our best to accommodate youRobert also discussed with you there would be a diagfee of $if the issue wasn't covered by warranty which you agreed to VIA signatureWe worked on your vehicle during the afternoon that day and unfortunately it wasn't covered by warrantyThe fact that you wasted the entire day is non-sense as it was your choice to leave the carAs far as the way the payment transaction was handled this situation Jeff felt that this would be in the best intrest of the company and the fact that you paraded around the store telling other customers how we s_ck didn't help matters

I want to resolve this matterI left the customer a messageI would love to speak to himI am waiting for a call back.Thanks, Angelo [redacted] ***

Revdex.com: On November **, I met with the Honda mechanic Manager Jeff and the sale representative MabelJeff implied that I was being charged an additional $for labor for the additional labor involved with replacing the bolt and nutI stated to him in the presence of Mabel that mechanics don't get paid labor based on the amount of parts needing replaced but are paid for labor by the hourI stated the mechanic worked on my car for one hour and minutes, which entitles the mechanic to be paid $for the hour he worked on the breaks and $for the minutes it took to replace the passenger side wheel bolt and nutI asked for a refund of $87.50.Jeff agreed to refund me $I am waiting for a check via postal mail to be sent to my son's address which is the address the dealership has for me on file(see receipt attached with the refund amount signed by Jeff)I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Customer came in last nightWe agreed on a amount to be refunded to the customerShe was satisfiedObviously it was a misunderstanding Thank You,Angelo S***

Revdex.com:At this time, I have not been contacted by Honda of Staten Island regarding complaint ID ***.Sincerely,
*** *

I will put it in to cancel key replacement, like promised $plus $for rental charge and $for key replacement policy like you just asked me for will be refundedTotal of $will be refunded and I do want to apologize again for any inconvenience that this whole situation caused you.randy m*** *** *** ** ***

Just spoke to the customerSeems like there was confusion regarding a loaner car and him getting a new carI apologized regarding the confusionI informed him to see Jeff the service manager and he will be provided a loaner car

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In rejecting the response by Staten Island Honda, I incorporate by reference the statements made in my complaint and supplement same as follows:I find the response by Staten Island Honda to be wholly unsatisfactory. Their gratuitous reference to an attempt to intercede with American Honda on my behalf is disingenuous. My contact with American Honda was initiated only to enlist their support in facilitating repairs to be effected by Staten Island HondaTo the best of my knowledge and belief, Staten Island Honda is an independent dealership with whom I have privity, unlike I believe, is my status with American HondaIt is Staten Island Honda that I believe failed to satisfactorily effect repairs of the airbag causing a recurrence of the issue that is the subject of the instant complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Honda of Staten Island regarding complaint ID ***.Sincerely,*** ***

After looking into this matter, your contract shows amount financed $23,like you mentionedHowever with that amount financed and a rate of 6.34% your finance charge is $therefore the total of payments equals $which is all on your contractPlease let me know if there's any other
questions or concernsThank YouRandy M***Staten Island Honda###-###-#### ex.***

In response to this complaint that the service manager did provide a courtesy diagnostic as agreed to and the vehicle did show a code for the passenger side curtain airbagThe service manager did call and spoke to American Honda for goodwill consideration but the goodwill consideration was denied
Staten Island Honda did indeed try to help this customer but unfortunately American Honda declined to assist this customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Upon visiting the Merchant I explained the overall expenses that were occurred (1,500.00) in addition $charges I paid for Rental fee's for the Days total the car was in possession at the dealershipThe Merchant stated they would refund Only $for the added additions and include an additional $as a courtesy for the car Rental ExpensesUnfortunately they stated they could not refund me my full rental and offer to extended a yrmaintenance on my car. The merchant stated they will mail a check within hours for 1,100.00 I was Dissatisfied with this resolution and feel that I am not being refunded what was charged based on the contact I was charged $1,($x 2) please see the attached the ContactI do not understand why I am being refunded $Less than and not reimbursed by my full Car expenses due to the company fault. Upon purchasing the automobile the merchant clearly stated this was the charge added however it does not coincide with the Amount on the contactI feel the Merchant needs to do rite and refund me my Full amount charged 1,+ my $Rental fee 1,928.00.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***