Bay Car & Home Entertainment

The previous resident was asked to put their complaint in writing to us in order for us to investigate their concernsWe always review our walk through, pictures and charges if someone has a concernThe previous residents still need to send an email to *** in order
for us to investigateOnce we receive the email with a break down per concern, they will be addressed in a timely manner once the investigation has been done

The charge for carpet replacement was not due to stains or unraveling, it was due to pet urine in the carpetWe had the carpet black-lighted by a professional carpet company to verify this due to the smell in the unitResident was only charged 50% of the replacementThe carpet was only yrs
old. Resident lived on it one of those years.Pet urine can't be removed and we won't move another resident into a property with urine in the carpet..There were blinds replacedof the blinds were the 71xwhich are extremely expensiveWe also have pictures of the property. The paint and the cleaning were also needed

The previous tenant sent a picture of a tub at his move inWe sent the move out picture to him of the tubThere was no comparisonHe was charged a small amount to clean items that require alot of time to cleanPainting was prorated over the term of the lease

Complaint: ***
I am rejecting this response because: was the carpet black lighted before I moved in?I knew the prior residents and they also had indoor petsIf the urine was there, then we lived in it like thatMy indoor dog is house trained and has beenI also have picturesthe place was spotless and it did not smellI would like to see a receipt because those are walmart blinds
...the above attachments show the place was clean and the blinds intact.They still had the tags from when we moved in!!! Also a picture of the great lawn care performed why we lived thereThere is also a pic of us paintingI have many more and will obtain an attorney if need be.. just don't think crooks should be Revdex.com accredited...
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: All wear and tear was minor, and the deductions for cleaning and primarily repainting are unreasonable in that they deducted over half of our deposit for gentle use of the unitWe maintained the unit during our tenure and had the place thoroughly and deep cleaned upon leaving. Nothing in the lease says we were to be charged to repaint the unit after we moved outThe lease states in section 10.D"The Landlord may deduct reasonable charges from the security deposit for: A) damages done to the property, excluding wear and tear, and all reasonable costs associate to repair the property; B) costs for which Tenant is responsible to clean, deodorize, exterminate, and maintain the property"I do not find the withholding of the rest of my deposit agreeable when we followed every instruction we were given in regards to check in documentation, tenure upkeep, and departure notification and cleaning.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: IT IS FALSE. We didn't agree on the lease contract on July 9, 2015 because the manager wanted me to sign a contract starting on July 27, and not August 3. This is the reason I left the office on July 9 and I did not signed the lease. When I went back to Waco on July 21, (For Professional Development Training as I mentioned on my previous letter) we had a verbal agreement on a 10 months lease, but the manager changed the dates after I gave them the application and without me being present. Yes, they sent me a copy by mail on 5/12/2016 of the original application but it is INCOMPLETE. The page with the written dates 08/03/2015- 05/31/2016 is missing. I strongly believe that they destroyed it.Therefore they don't want to admit that WE verbally AGREED on a 10 months lease. I wouldn't have signed the contract if they were honest and they would have told me the truth about the term of the lease. They could tell me they will only accept 1 year lease, but they didn't mentioned anything about it. I understand that they have a lot of customers and they have a lot of work to do but THIS IS THE TRUTH ABOUT MY CASE. I work for a Public Schools. Why do they think I wanted 1 year lease? Why should I live in Waco for 2 more months without a job? Why should I live for two more months without my family? It doesn't make any sense, especially they have all the information about my job, where I work and for how long.  
Regards,
[redacted]

When a resident gives us their move out notice we mail them a letter with instructions on what needs to be done at move out. The residents are suppose to bring us their keys and provide us with a forwarding address. If we do not receive this, we mail correspondence to the leased address knowing, if...

they gave a forwarding address to the post office, it would be forwarded to them. We did this as per our policy. If someone calls and complains, we require everything to be in writing. We always respond to complaints. Once an account is turned over to our collection agency, we no longer have any contact with the debtor. From what I understand, the previous resident has had contact with them. The collection agency asked me for proof of debt, which I provided. If they do not have solid proof of debt, they will not attempt to collect.

Yes, when residents with pets move out, we have the carpet blacklighted for the safety of the next person moving in. We didn't move you into a property with pet urine. I am sure you would have known if that were true. I am sorry, but our vendors don't purchase their products at Walmart. Properties are mowed twice monthly. You were made aware of this before you signed the lease. I am sorry, it has become a problem with you now.

We do understand the frustration of the previous resident. We charge according to what we are charged, but only charge a prorated amount based on length of residency. The vendors did not paint the entire property. If they had of, it would have been 3 times the amount. We can't go into a unit and just touch the areas with a paint brush. The spots will show. The walls have to be partially rolled out. Please consider this in your complaint. We can't give you the full refund you are asking for.

The property required more than minimal, minor touch up paint considering occupancy was for only one year. paint charges are prorated over the term of the lease, which allows for normal wear and tear. The"Cleaning Requirements For Residents When Vacating" is signed by the residents when they sign their lease. It does state under GENERAL in two different areas to paint under  (2) and (10). We also mail them a copy when we receive their notice in case they do not have access to the original one they signed. They also signed the one mailed and returned it with their keys. Please see the attachment. The cleaning charge was $59.99. We do not consider this an unreasonable amount. We can't reduce the charges.

Revdex.com:
I have reviewed the response made by the business in reference to complaint. They sent out 2 maintenance guys one for the toilet and another to clean out the dishwasher. They also replaced the head of my kitchen faucet which improved the water pressure. I also received and email from Harrell a Realty stating an exterminator will be contacting to come spray. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Again, the walls were in perfect conditions and Harrell Group is not able to prove the contrary. How can you charge a painting job (whatever the amount) and not being able to have proof of it?!I feel like I am being overcharge here. I accepted to make an effort and forget about the carpet stain charge so I assume Harrell now have the opportunity to make us a reasonable offer of reimbursement for the paint.
Regards,
[redacted]

AC filter and service – the filter was left dirty. Due to this we have
to service the unit. We have no way of knowing if the filter was changed on a
regular basis and this will stop up the coil.
We do not charge for bulbs unless they are burned out.
You were charged a prorated amount for...

paint. We were charged 480.00 to
paint the entire unit. It should not have needed a full paint for a one year
occupancy. It should have required a touch up only.
We were charged 150.00 to clean your property. We charged you 75.00.
Normal wear and tear doesn’t include items left dirty. IE: shower, cabinets,
baseboards, fans.
We will remove the charge for the satellite dish in the amount of 75.00.
We have no record of the trellis and bucket (we considered this trash)
being in the yard when you moved in. It is not listed on your move in form.
This response is the same response we sent to the previous resident by email.

Complaint: [redacted]I am rejecting this response because: 
We are fully aware of the things that needed to be done before leaving, that is why we handed the letter of instructions to our professional housekeeper who took care of every single thing that was stated. The duplex was in a perfect condition and did not need any paint job. I can accept to forget about the stain on the carpet. However, I am asking a full refund of the $257 for the painting. If you guys decide to paint the whole duplex after every tenants leave, this is your decision, we do not have to pay for it, not even a prorated like you mentioned. Again, we did not install any decorations or anything on the walls so they were not broken or anything. Previous to this duplex, we stayed at Saddle Brook West apartment for almost a year also and they never charged us for painting?? I strongly find that exaggerating.  We lived there for a year only and no pets. You guys are not even able to give us any proof like pictures of the walls that REALLY needed to be painted to justify charging us $257. In my opinion, this is stealing money from people and it is frustrating because we took really good care of your place during this one year. We even hired a bugs company to treat the place monthly. thanks
 Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The 30-day notice was handed in at your office and included the new mailing address on the same paper as the rest of the notice. When asked for any kind of evidence that anything was sent or what address it was sent to, nobody wanted to talk to me. I have been trying to resolve this for literally months now and I had to go through a third party to even be able to get any response from you. Can you now respond with the things I asked for? Receipts, certified letter with my signature, anything? The fact that whoever is in charge of sending out your notice didn't read the same piece of paper that our notice was written on was not my fault.
Regards,
[redacted]

Unfortunately, when roommates apply for a property if one is denied, that applicant has to be contacted. We can't share with one applicant the other applicants information. This is why the denied applicant has to receive the phone call. The denied applicant is always told why they are denied. It...

would be their responsibility to explain their situation to the other applicant. We are not required to contact each individual applicant. We have several people who answer the phone in our office. I am unsure with whom she spoke with the second time. When people call the office about filling out an application they are told they have the option to come in to the office to pay the application fee. It is $40.00 paying in person and $50.00 paying on line. Everyone is made aware of this.

Complaint: [redacted]
I am rejecting this response because:
they have not provided any proof of the issues they supposedly had to fix. I noted on the move in condition list that the unit did not have blinds at that time. 
Regards,
[redacted]

The new resident does not move in until the 1st of July per their lease agreement.

Complaint: [redacted]
I am rejecting this response because: they have not provided any proof of the issues they supposedly had to fix. I noted on the move in condition list that the unit did not have blinds at that time. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The email address belongs to the other tenant on the lease. I'm the one who got the call from the collections company so I'm the one that has been dealing with this. The written physical copy was handed in to your office shortly after the email was sent, by the person at that email address. She handed it in to a woman named [redacted], she spoke with a [redacted] in accounting over the phone to confirm, and when she dropped off the keys she asked again to make sure.. I saw the copy she kept of the paper, but she is having trouble finding it so that I can upload a copy.When she does I will post it.  If your standard practice is to mail it uncertified to an address you know the person doesn't live at, that seems a little ridiculous. None of that addresses the rest of the complaint or shows any reason for the charges to be as high as they are. Your collection company refuses to give me any evidence other than your Explanation of Security Deposit, which boils down to "Pay this because I said so". We cleaned the house. Aside from a few missing doorstops and misc items, everything else falls under normal wear and tear. You are trying to charge me for maintenance that you are responsible for. 
Regards,
[redacted]