Bay Car & Home Entertainment

Complaint: [redacted]
I am rejecting this response because:When we moved into the unit there was dog hair around the fireplace and under the refrigerator. Further, the smell of urine was present and noted in one of the spare bedrooms on the initial inspection of the unit.  There was no smell of urine when the unit was professionally cleaned both carpet and stained concrete, Stanley steamer also noted that there can be bacteria present in the carpet that will give the place a humid smell until the carpet is completely dry. The condition of the unit was  thoroughly documented upon our departure. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: they have not answered my questions or adjusted the issues with my deposit 
Regards,
[redacted]

According to my statement, we went over the application on July 9th. That is the day she signed the application and took it with her when she left the office because we could not agree on the lease dates. Please review the original statement we submitted for clarification. Her statement is incorrect. We did not tamper with the application. We also, did not agree to a shorter termed lease.  We explained to her when she came back that she would owe the full term of the lease, but she still wanted to lease the property.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the solution was partially acceptable. The business provided feedback for each dispute. We don't fully agree with the a/c unit, but we accept it (agree to disagree). We asked for further details on the paint and cleaning (email will be below) and was told they've answered all questions according to policy (email will be below). So we DO NOT accept their response for paint and cleaning. We will accept the bucket and trellis, because we did not note it on our move-in form. We will also accept the removal of the satellite dish with a refund of $75. This is the email we sent: From: [redacted] [mailto:[redacted]] Sent: Thursday, August 04, 2016 11:22 AMTo: LeasingSubject: Re: Explanation of security deposit Please clarify the following in further detail:  Paint: You said $480 was charged to you to paint the entire property and it should have only needed touch up paint. The entire property did not need painting. Please explain to us why the entire property was painted. Touch up paint we understand, but not the entire place.  Cleaning: You were charged $150 for cleaning, not including tub, shower, fans, cabinets, or baseboards. We received the move out checklist and complied to what you require to be cleaned. What exactly was left to be cleaned? Again, we had the property professionally cleaned and we have a statement stating this as well.   V/r[redacted]The business response:From: LeasingDate: Thu, Aug 4, 2016 10:42 AMTo: '[redacted]';Cc:Subject:RE: Explanation of security deposit We have answered all of your questions according to policy. We are standing by our decision. Respectfully,