RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: BAUBAX are non responsive through email and the kickstarter site. They only respond on BBB and they didn't tell me if they return the money to you but said I have to go through you. They said they got the jackets back in the waregouse. How does this go, Did they return the funds to you? [redacted] one gave me a provisional credit for the time being but said they can charge it back if you guys don't respond. And baubax keep saying because I got charged through kickstarter that I have to contact kickstarter what kind of fraud is this or is this company try to steal money from people through your site if they returned the 264 to you please respond to [redacted] one so they can close my dispute and fix my credit report In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] **
Hi there,Projects that launch on Kickstarter are often very early in the development processThis gives backers an opportunity to be a part of the creative process from the beginningIt also makes backing a project on Kickstarter very different from purchasing an item in a store.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] Kickstarter is not part of this agreementFor more information about backing a project on Kickstarter, see our Trust https://www.kickstarter.com/trust Best,Kickstarter Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi there,Kickstarter's Terms of Use outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn't fulfill their promisesWe hope that backers will consider that option only in cases where they believe that a creator has not made a good faith effort to complete the project and fulfillIf you believe legal action is appropriate here, please talk to an attorney about how to proceed.Best,Kickstarter Support
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Product is available but still not shipped to consumer. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] WowDoes kickstarter even bother to personally review these complaints? This response is exactly the same as the previously unacceptable response that does not even begin to address the issue I have ceased funding projects through kickstarter I feel absolutely validated in that decision now In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,We're sorry to hear that backing these three projects has turned into a frustrating experience for youAs you already mentioned, backing a project (and receiving a reward for it) on Kickstarter is different from buying something in a storeOften times, a project is in the beginning stages, and manufacturing details are not finalized until after the project is successfully fundedThis means that delays can occur for any number of reasons, and a creator may be slower to respond, especially if they are tied up working on production and trying to communicate with many backers at onceThat said, we do expect creators to be as open and honest about delays with backers as much as possibleIn the cases of the projects you mentioned, I see that we have recently reached out to these creators to encourage them to communicate with you and fellow backers more effectively going forward.As you may already know, successfully funded project creators plan their project around the funding they received while it was live on KickstarterBecause of this, these funds are often tied up in the completion of the project or fulfillment of rewardsAs these funds are disbursed directly to the project creator, we are unable to facilitate refundsIf you’d like to see if a refund is possible, we recommend continuing to reach out to the creator directly.If you’ve already tried that through Kickstarter messages and still haven’t received a response there, you might want to consider reaching out to each creator through other channels, such as social media or the creator’s own website, where available.Thank you for all the patience and support you've shown these projects so farWe do hope you hear more from these creators soon.Best,Kickstarter
Hi there, Thanks for writing inI took a look at your account and can confirm that our Community Support team has sent you a message yesterdayThis message contains further instructions to help you trace your refund.Normally, with Stripe, our payments provider, refunds are automatically applied to the card originally used to pledge to a projectIf a card is no longer valid (having expired or been cancelled), one of two things will have happened: The bank will realize that the card number is no longer valid, but will see the account it’s tied to, at which point the refund should be transferred to the new card number/account automatically.Stripe's card updater service will recognize your new card number that replaced the old cardThe refund will be applied automatically to the new card numberWe hope this situation is resolved soonWe remain available should you have any questionsBest,Kickstarter
Hi there,Here at Kickstarter, we hate more than anything when a project doesn't come to fruitionAllowing creators to take risks and attempt to bring something new to life is the backbone of what we doHowever, we also understand that there is an inherent level of risk in any creation processThat said, we expect all members of the Kickstarter community to act with honesty and opennessWhen we find that people are abusing the system or the trust of others, we do not hesitate to suspend their account or restrict certain account privileges, like launching another projectOn our end, among staff, we track creators' fulfillment histories as comprehensively as possible - from snags to more serious complications - to help ensure creator accountabilityWhile we can’t speak to the nature of specific projects that have been approved or declined, we’re constantly working on improving our vetting process for creators.Finally, when you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] While Kickstarter is the platform for this agreement, we are not a part of itThese terms outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn’t fulfill their obligations under the agreementWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.I hope that this helps to address your concerns, but please don’t hesitate to let us know if you have any other questions.Best,Kickstarter
Hi ***, We are sorry to hear about the frustrating experience you've had with this projectEach project on Kickstarter is an independent work by a creatorThey receive payment directly at the end of a successful funding period in order to fund their project and fulfill rewardsThat money never actually passes through our hands — we only receive a small feeIn light of this, the creator is the only entity that is able to issue a refund, and it's up to each creator to determine and follow through with their own refund policiesWe understand that you have been reaching out to the creator about receiving a refundIf you haven't heard back from the creator after a bit, feel free to follow up with another message or commentIt's possible the creator is responding to many messages from backers, along with trying to work on their project and fulfilling rewards, so it can take a while to hear backIf you’ve already tried that and haven’t received a response through Kickstarter messaging, you might want to consider reaching out through other channels such as social media or the creator’s own website, where availableIn the meantime, we have reached out to the creator to remind them to follow up with backers like you and address any outstanding concerns regarding rewards Again, as funds are disbursed directly to the project creator, we're unable to facilitate refundsThat said, we hope that you hear back from the creator and that this matter is resolved soonBest,Kickstarter
Hi there, We don’t currently offer phone support, but we are happy to answer any questions you have via emailThat said, it looks like we have responded to your email on August ***, We understand that it can be frustrating when things are not going as planned, yet the possibility that a project may have delays or may not complete is core to the spirit of the siteIn these situations, we hope that backers and creators can work together to find the best possible solutionEach time you pledge you are not buying a product that already exists, but rather, are helping bring a creative idea closer to beingKickstarter is not a store and pledges on our site must be made in good faithWe take comments that are in violation of our Community Guidelines very seriously and take the appropriate action according to these guidelinesBest,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The project still have to be live but your compagny still put this project on your website, recommand it , still host it it's not my fault if I don't have the product your website hosted a scammer who did not refund 80% of his clientsI have tried to contact the owner but he never answer , [redacted] says they can't do anything , and [redacted] says they can't do anything the problem is the owner of this project asked us to wait until confirmation we all waited but after months no one gives a refund and your compagny accept someone who gives tips like that to his customers.I am complain about this problemThanks a lot hope to get this resolved soon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I still have no purchased item and they will not refund my money as requested Plus they didn't even give me the name of the person to complain to directly However, I have found that complaints to that company go un-acknowledged, as explained in my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] WowDoes kickstarter even bother to personally review these complaints? This response is exactly the same as the previously unacceptable response that does not even begin to address the issue I have ceased funding projects through kickstarter I feel absolutely validated in that decision now In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,Thanks for your replyYou should have received an email from Kickstarter notifying you that this project was cancelled by its creator and that your pledge was automatically canceled and your card would not be chargedIt's not possible to resend this email, so we would recommend checking any spam or junk folders of the email address associated with your Kickstarter account if you're unable to find it.Should you like to delete your Kickstarter account, just visit your account settings at the link below and click the "Delete my Kickstarter account" button [redacted] Let us know if you need any further assistance.Best,Kickstarter
Hi [redacted] ,In cases where there are concerns on the part of a backer regarding rewards or refunds, we encourage backers to work out any issues directly with the creator. As explained before, funds are disbursed directly to the creator, which means that Kickstarter cannot facilitate refunds and it is up to the creator to determine whether or not they will issue a refund. We realize it is frustrating when a creator is not communicating as quickly or consistently in this situation as you would like, but we cannot force a creator into action, and it's possible that it may be taking a while due to the sheer amount of backers the creator is handling at once. That said, we've reached out to Baubax to encourage them to communicate more effectively with you and fellow backers. Our goal is to open the lines of communication and encourage them to respond to messages in a timely manner. You should continue reaching out to them as well (whether it's through Kickstarter messages and/or through direct email) to inquire further about the refund process on their end.Thanks again for your patience and understanding.Best,Kickstarter Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It does not provide a solution and there should be some type of consequence to the Trunkster team In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,It is our policy that projects are never removed from the site for transparency reasons: [redacted] For more information about our DMCA and Trademark policies, please see the following links: [redacted] Best,Kickstarter
Hi there, Thank you for following up with us about the status of this projectIt's important to keep in mind that when creators experience unanticipated popularity, it can inadvertently lead to delays and more issues with shipping out rewards, as more backers means more rewards (and complicated combinations of rewards) to fulfillThese are also likely the first times creators have undertaken a project of this size, so they're likely to be learning a lot from this experienceFor more information about backing a project on Kickstarter, see our Trust [redacted] We understand that this is a frustrating situation, but if you’ve heard from the creator regarding the delay (it looks like they’ve been active in updating backers and you can check that out on their project page), then they’re doing what we ask of themIn this case, I’d say patience, and more importantly support, are what a creator needs to fulfillOften, the best thing to do as a backer is to cheer a creator on despite bad news or delaysIf you have questions or concerns regarding the status of this project, you can communicate with the creator by either posting in the comments section, or messaging the creator directlyThey have also provided a direct email address to reach their customer serviceYou can find this address in their latest project Update We hope that helps to answer your question, and please let me know if we can help with anything else in the meantimeBest,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They charged my credit card on for $ They have taken my money and I have received nothing but their promise, per the emails you mentioned, that I would receive my order first before they began fulfilling non-backer orders This is not the case I want my order fulfilled immediately and as originally promisedOtherwise I want my money back, PLUS interest over the past months they have kept it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: BAUBAX are non responsive through email and the kickstarter site. They only respond on BBB and they didn't tell me if they return the money to you but said I have to go through you. They said they got the jackets back in the waregouse. How does this go, Did they return the funds to you? [redacted] one gave me a provisional credit for the time being but said they can charge it back if you guys don't respond. And baubax keep saying because I got charged through kickstarter that I have to contact kickstarter what kind of fraud is this or is this company try to steal money from people through your site if they returned the 264 to you please respond to [redacted] one so they can close my dispute and fix my credit report In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] **
Hi there,Projects that launch on Kickstarter are often very early in the development processThis gives backers an opportunity to be a part of the creative process from the beginningIt also makes backing a project on Kickstarter very different from purchasing an item in a store.When you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] Kickstarter is not part of this agreementFor more information about backing a project on Kickstarter, see our Trust https://www.kickstarter.com/trust Best,Kickstarter Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi there,Kickstarter's Terms of Use outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn't fulfill their promisesWe hope that backers will consider that option only in cases where they believe that a creator has not made a good faith effort to complete the project and fulfillIf you believe legal action is appropriate here, please talk to an attorney about how to proceed.Best,Kickstarter Support
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Product is available but still not shipped to consumer. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] WowDoes kickstarter even bother to personally review these complaints? This response is exactly the same as the previously unacceptable response that does not even begin to address the issue I have ceased funding projects through kickstarter I feel absolutely validated in that decision now In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,We're sorry to hear that backing these three projects has turned into a frustrating experience for youAs you already mentioned, backing a project (and receiving a reward for it) on Kickstarter is different from buying something in a storeOften times, a project is in the beginning stages, and manufacturing details are not finalized until after the project is successfully fundedThis means that delays can occur for any number of reasons, and a creator may be slower to respond, especially if they are tied up working on production and trying to communicate with many backers at onceThat said, we do expect creators to be as open and honest about delays with backers as much as possibleIn the cases of the projects you mentioned, I see that we have recently reached out to these creators to encourage them to communicate with you and fellow backers more effectively going forward.As you may already know, successfully funded project creators plan their project around the funding they received while it was live on KickstarterBecause of this, these funds are often tied up in the completion of the project or fulfillment of rewardsAs these funds are disbursed directly to the project creator, we are unable to facilitate refundsIf you’d like to see if a refund is possible, we recommend continuing to reach out to the creator directly.If you’ve already tried that through Kickstarter messages and still haven’t received a response there, you might want to consider reaching out to each creator through other channels, such as social media or the creator’s own website, where available.Thank you for all the patience and support you've shown these projects so farWe do hope you hear more from these creators soon.Best,Kickstarter
Hi there, Thanks for writing inI took a look at your account and can confirm that our Community Support team has sent you a message yesterdayThis message contains further instructions to help you trace your refund.Normally, with Stripe, our payments provider, refunds are automatically applied to the card originally used to pledge to a projectIf a card is no longer valid (having expired or been cancelled), one of two things will have happened: The bank will realize that the card number is no longer valid, but will see the account it’s tied to, at which point the refund should be transferred to the new card number/account automatically.Stripe's card updater service will recognize your new card number that replaced the old cardThe refund will be applied automatically to the new card numberWe hope this situation is resolved soonWe remain available should you have any questionsBest,Kickstarter
Hi there,Here at Kickstarter, we hate more than anything when a project doesn't come to fruitionAllowing creators to take risks and attempt to bring something new to life is the backbone of what we doHowever, we also understand that there is an inherent level of risk in any creation processThat said, we expect all members of the Kickstarter community to act with honesty and opennessWhen we find that people are abusing the system or the trust of others, we do not hesitate to suspend their account or restrict certain account privileges, like launching another projectOn our end, among staff, we track creators' fulfillment histories as comprehensively as possible - from snags to more serious complications - to help ensure creator accountabilityWhile we can’t speak to the nature of specific projects that have been approved or declined, we’re constantly working on improving our vetting process for creators.Finally, when you back a project on Kickstarter you enter into an agreement with the project creator, as described in our Terms of Use: [redacted] While Kickstarter is the platform for this agreement, we are not a part of itThese terms outline the responsibilities of backers and creatorsThis information can serve as a basis for legal recourse if a creator doesn’t fulfill their obligations under the agreementWe hope that backers will consider using this provision only in cases where they feel that a creator has not made a good faith effort to complete the project and fulfill.I hope that this helps to address your concerns, but please don’t hesitate to let us know if you have any other questions.Best,Kickstarter
Hi ***, We are sorry to hear about the frustrating experience you've had with this projectEach project on Kickstarter is an independent work by a creatorThey receive payment directly at the end of a successful funding period in order to fund their project and fulfill rewardsThat money never actually passes through our hands — we only receive a small feeIn light of this, the creator is the only entity that is able to issue a refund, and it's up to each creator to determine and follow through with their own refund policiesWe understand that you have been reaching out to the creator about receiving a refundIf you haven't heard back from the creator after a bit, feel free to follow up with another message or commentIt's possible the creator is responding to many messages from backers, along with trying to work on their project and fulfilling rewards, so it can take a while to hear backIf you’ve already tried that and haven’t received a response through Kickstarter messaging, you might want to consider reaching out through other channels such as social media or the creator’s own website, where availableIn the meantime, we have reached out to the creator to remind them to follow up with backers like you and address any outstanding concerns regarding rewards Again, as funds are disbursed directly to the project creator, we're unable to facilitate refundsThat said, we hope that you hear back from the creator and that this matter is resolved soonBest,Kickstarter
Hi there, We don’t currently offer phone support, but we are happy to answer any questions you have via emailThat said, it looks like we have responded to your email on August ***, We understand that it can be frustrating when things are not going as planned, yet the possibility that a project may have delays or may not complete is core to the spirit of the siteIn these situations, we hope that backers and creators can work together to find the best possible solutionEach time you pledge you are not buying a product that already exists, but rather, are helping bring a creative idea closer to beingKickstarter is not a store and pledges on our site must be made in good faithWe take comments that are in violation of our Community Guidelines very seriously and take the appropriate action according to these guidelinesBest,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The project still have to be live but your compagny still put this project on your website, recommand it , still host it it's not my fault if I don't have the product your website hosted a scammer who did not refund 80% of his clientsI have tried to contact the owner but he never answer , [redacted] says they can't do anything , and [redacted] says they can't do anything the problem is the owner of this project asked us to wait until confirmation we all waited but after months no one gives a refund and your compagny accept someone who gives tips like that to his customers.I am complain about this problemThanks a lot hope to get this resolved soon In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I still have no purchased item and they will not refund my money as requested Plus they didn't even give me the name of the person to complain to directly However, I have found that complaints to that company go un-acknowledged, as explained in my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] WowDoes kickstarter even bother to personally review these complaints? This response is exactly the same as the previously unacceptable response that does not even begin to address the issue I have ceased funding projects through kickstarter I feel absolutely validated in that decision now In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,Thanks for your replyYou should have received an email from Kickstarter notifying you that this project was cancelled by its creator and that your pledge was automatically canceled and your card would not be chargedIt's not possible to resend this email, so we would recommend checking any spam or junk folders of the email address associated with your Kickstarter account if you're unable to find it.Should you like to delete your Kickstarter account, just visit your account settings at the link below and click the "Delete my Kickstarter account" button [redacted] Let us know if you need any further assistance.Best,Kickstarter
Hi [redacted] ,In cases where there are concerns on the part of a backer regarding rewards or refunds, we encourage backers to work out any issues directly with the creator. As explained before, funds are disbursed directly to the creator, which means that Kickstarter cannot facilitate refunds and it is up to the creator to determine whether or not they will issue a refund. We realize it is frustrating when a creator is not communicating as quickly or consistently in this situation as you would like, but we cannot force a creator into action, and it's possible that it may be taking a while due to the sheer amount of backers the creator is handling at once. That said, we've reached out to Baubax to encourage them to communicate more effectively with you and fellow backers. Our goal is to open the lines of communication and encourage them to respond to messages in a timely manner. You should continue reaching out to them as well (whether it's through Kickstarter messages and/or through direct email) to inquire further about the refund process on their end.Thanks again for your patience and understanding.Best,Kickstarter Support
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] It does not provide a solution and there should be some type of consequence to the Trunkster team In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi there,It is our policy that projects are never removed from the site for transparency reasons: [redacted] For more information about our DMCA and Trademark policies, please see the following links: [redacted] Best,Kickstarter
Hi there, Thank you for following up with us about the status of this projectIt's important to keep in mind that when creators experience unanticipated popularity, it can inadvertently lead to delays and more issues with shipping out rewards, as more backers means more rewards (and complicated combinations of rewards) to fulfillThese are also likely the first times creators have undertaken a project of this size, so they're likely to be learning a lot from this experienceFor more information about backing a project on Kickstarter, see our Trust [redacted] We understand that this is a frustrating situation, but if you’ve heard from the creator regarding the delay (it looks like they’ve been active in updating backers and you can check that out on their project page), then they’re doing what we ask of themIn this case, I’d say patience, and more importantly support, are what a creator needs to fulfillOften, the best thing to do as a backer is to cheer a creator on despite bad news or delaysIf you have questions or concerns regarding the status of this project, you can communicate with the creator by either posting in the comments section, or messaging the creator directlyThey have also provided a direct email address to reach their customer serviceYou can find this address in their latest project Update We hope that helps to answer your question, and please let me know if we can help with anything else in the meantimeBest,Kickstarter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They charged my credit card on for $ They have taken my money and I have received nothing but their promise, per the emails you mentioned, that I would receive my order first before they began fulfilling non-backer orders This is not the case I want my order fulfilled immediately and as originally promisedOtherwise I want my money back, PLUS interest over the past months they have kept it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***