Bayou Dock & Shop

Dear Dr***, Attached you will find documentation from our email service provider, PostUp, confirming that we sent multiple emails to you on October 3, 2016, as well as on October 6, 2016, so that you are able to reset your password and access your accountFor your security, we’ve masked your email address in the documentation Please note, the link included in the email to reset your password is only valid for minutes from the time it is first generated for security purposesLet us know if you are still having trouble accessing your account, and we’d be happy to assist you further Regards, CSID

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if a check is forthcoming
Regards,
*** ***

Thanks for your patience as we looked into the history of this case, ***When you called us, the agent explained that the report in question is triggered by name and DOB, and as such, may return public records data for others with a common name like yoursThe agent reported that when this explanation was given, you became aggressive, began using profanity and at one point made the following comment “It is a good thing you are not in the same room as me.” The agent then proceeded to cancel the membership as requested and explained that a supervisor would follow up with you. The supervisor followed up with you, processed a refund of $and explained again that the information in question is public records data. Since we’ve already explained your question, refunded your money and cancelled your membership, there is no other action we can take in attempt to help you feel that this issue is resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I spoke with *** *** Nothing has been resolved I was told that I was to let them charge on my card and they would credit
me for the they took out on Nov9, for the year of ??? why can't they take the and apply it to the that account ??? Doesn't make sense to me NOTHING IS RESOLVED I CAN'T DO ANYTHING UNTIL THEIR BUSINESS HOURS Monday Please keep this dispute open
Regards,
*** ***

Hi ***CSID, a part of Experian, provides identity protection technologies and services to businessesPlease note, we do not provide or advertise services related to the purchase of a birth certificateIt appears that you received these services through one of our partners, My ID Safe, and will
need to address your refund with themYou can contact a My ID Safe representative via email at *** They should also be able to answer any questions you may have regarding the offer you received

Thanks for reaching out to us and explaining your concernWe'd like to help, and will have a specialist reach out to directly ASAP to talk through your experience and explain what happenedIn addition, please note that you can also contact us anytime via email using the form on our
website: https://www.csid.com/company/contact-us/We look forward to resolving this matter for you

Hello. I am writing again to tell you that the money owed me by CSID has not been forthcoming although I received a phone call from *** at CSID soon after you contacted them assuring me that a check would be sent. Here is the last email I received from you: *** ***
*** * *** **
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they follow through with their promises in a timely manner If not, then I will be filing a 2nd complaint
Regards,
*** ***

Complaint: ***I am rejecting this response because:This is an untrue response I reported several times that I did not receive any email to reset my password In a call with the company, *** *** lied and said he had reviewed the call and that "Ms***" did not lie and use a fake name, and I "misunderstood" due to "static on the line." Only when I asked him point blank whether she admitted using a fake name did he then admit that she had He was uninterested in assisting me further, because I would not allow him to weasel out of the issue of fraud by falsifying names If I cannot trust either "Ms***" or Mr***, how can I trust the company to keep my identity safe? This is yet another example of falsehoods from the company.Regards,*** ***

Thanks for your feedbackWe're looking into this matter and will provide a response to the member as soon as the investigation is complete

Thanks for reaching out, WillieWe'll have a specialist reach out to you with an update on the status of your check ASAP!

Ms***, we apologize for the confusionAfter yesterday’s call, we believed the issue to be resolved since we confirmed on the line together that you could successfully access your accountOn the topic of upgrading your subscription - as discussed on the phone, if you wish to upgrade, you will not be able to use the money you have already paid towards your existing subscription to cover the new subscriptionHowever, we will issue a full refund of that money upon enrollment in a new, upgraded subscription*** assured us that this was explained multiple times until you confirmed that you understood the process, so again, we believed your issue to be resolvedPlease note that we are open 24/so there is no reason that you need to wait to contact us again, if you’d like to do soOr, we’d be happy to reach out to you again at your convenience if you’d like to discuss this furtherPlease let us know

*** - we'd like to helpCan you check your spam folder for the "forgot password" email? If you don't see it there, please let us know and we'll have a specialist reach out to assist you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Dr***, Thank you for your email and timeIn speaking with our Director of Member Services, *** ***, I understand he was able to reach youWe’ve reviewed our records and confirmed that we sent an email to you on October 3, to reset your password, so that you are able to access your accountPlease let us know if you did not receive this email, and we’d be happy to assist you furtherWe also reviewed our call logs from your initial conversation with ***, and confirmed that she had properly authenticated your identity to help assist you in accessing your accountPlease note, for the security and safety of our personnel, our staff is not required to provide their last namesWe apologize for any confusion here, and in an effort to resolve this dispute, we have provided additional training for our personnel on this topicPlease let us know if there is anything else you needRegards, CSID

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me However I need to add additional comments below:The e-mail to reset the password was NOT in the SPAM folderIt never showed up even after two hours so I called CSID againDue to the low level of customer service I received I decided to demand they close my account with them, remove all my data from their servers, and e-mail me when those things are done.
Regards,
*** ***

This complaint was resolved to my satisfaction on 7/2/2015.I was not contacted by CSID as I requested in my complaint but I was able to get through to a customer service representative with zero wait time on Thursday.Thank you,
*** ***

Complaint: ***
I am rejecting this response because:This is totally false No one called yesterday The general counsel called and was clueless why he was calling; I told him to get with Ms*** and get briefed on the issue instead of wasting my time; my time is as valuable as his, and I will not repeat it again and again When he is prepared to assist, he needs to call I still have no access to the account and no assurance that my identity protection is intact Company has lied to me by giving me a identity of its employee and accessing my account with invalid information.Regards,*** ***

[redacted], we’d like to help. A member of our Support Team reached out to you yesterday to help provide you with access to your account. Our General Counsel also reached out to you to answer your questions. Please let us know what specifically we can assist you with, and your preferred method of communication so that we help resolve your issue.