Bayou Dock & Shop

Complaint: [redacted]
I am rejecting this response because:  CSID did call me two days ago at 7:00 am (several months after the event) to offer me a free one year subscription to their services. They failed to mention the fact they still owed me for five months of service when they cancelled my service. CSID still did not offer to refund the five months fee. I declined their offer and told them they had "left a a bad taste in my mouth".
Regards,
[redacted]

[redacted] - we don't want to inconvenience you, and would be happy to schedule a time to call you directly that is convenient for you. Please let us know your availability today/tomorrow and we'll ensure someone reaches out to you at that time.

Hello [redacted] – we’re sorry that you experienced this frustration. We’ll have a specialist contact you directly to ensure that you’re able to access your account successfully. Also, we apologize that it took us so long to respond to your many requests. Our Revdex.com contact information was set up to send...

to an email address that no longer exists until this week. That issue has been resolved.

Thank you for reaching out, [redacted]. We've passed along your information to our Support Team, and someone will be contacting you shortly.

Hello [redacted] - We'd like to help. We've called you twice and have left you a few voicemails in attempt to resolve your issue. We'll email you today in hopes of getting in touch with you so we can assist you with changing your address.

Complaint: [redacted]
I am rejecting this response because: Please review your own files. It took these folks three months to give a response that "their problems have been resolved". I received a call yesterday from them, of course, leaving a message for me to call the 800# and they will assist. I have better things to do then call and hang on a phone for someone to assist me who really doesn't assit me. Revdex.com should be protecting consumers from businesses that practice like this and there should be a note on their account how awful they are to deal with. I am trusting THESE FOLKS with my information? I will attempt again tomorrow to see if I can resolve this issue. I will again call.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
CSID called me back in reference to complaint ID [redacted] and my interaction with [redacted] resolved my concern satisfactorily. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello - thanks for reaching out to us. We've passed your communication along to our member services team, and they will be contacting you ASAP to help you resolve your issue and get you your refund.

Complaint: [redacted]
I am rejecting this response because: Firstly, your agent was the original aggressor, accusing me of improperly faulting your company. The NAME and DATE OF BIRTH did not match MY FULL NAME and DATE OF BIRTH. I absolutely did say that, and I am unashamed of it. But that was because I wanted her to see my face, my reactions to her itic remarks. I don't need to use physical violence - and don't you dare try to use that as an excuse or deflection. Your company is sm between my toes as far as I am concerned. You have been , as I am a wordsmith of types. She made it seem like I was overreacting because someone with my same first and last name got paired up with me. His middle initial and birth date aren't even close to mine. Funny enough, your company failed to find my own personal records, which are as your company represent "public information". All in all, your company tried to pass this off as something not to worry about when you were reckless in attaching someone else's personal (public) information to my file. Out of all the [redacted]'s in the state of New York alone, you couldn't find anyone (you know, like ME) who has public remarks? SAD! I'll never use your products, and I have a large online/local community presence and I will use it to drive your company's name into the ground. My next contact is COSTCO corporate. I'm so glad I'm a Northerner.  
Regards,
[redacted]

Hi [redacted], we’ve passed this information along to our support team and someone will be reaching out to you via phone shortly!

Hello [redacted] – we’re sorry that you had a negative experience with us. We’ll have a specialist contact you directly to assist you with your concerns. Also, we apologize that it took us so long to respond to your request. Our Revdex.com contact information was set up to send to an email address that no...

longer exists until this week. That issue has been resolved.

Thanks for reaching out to CSID via Revdex.com with your feedback. Our records show that you worked with [redacted] to resolve your issue last week, and that your data was successfully removed from our system.As [redacted] may have mentioned, it's important to note that the emails that you received as a part of...

your membership were not promotional/marketing emails, but rather email notifications that are an important part of the IDnotify product you signed up for. These notifications kept you informed of the status of the identity elements that you asked IDnotify to monitor. As such, we were/are required to deliver these notifications to you and all enrolled members in order to ensure that we’re providing the product that you are purchasing from us. We are not able to opt members out of these types of communications.

Hello [redacted] – we’re sorry that you experienced these frustrations. We’ll have a specialist contact you directly this week to ensure you’re able to access your account. Also, please note that the long hold times you experienced earlier this summer were an anomaly and the contact information you have...

for us is accurate. We apologize that it took us so long to respond to your request. Our Revdex.com contact information was set up to send to an email address that no longer exists until this week. That issue has been resolved.

[redacted], we’re sorry to hear this and sincerely apologize that you had this experience with our identity theft restoration process. This is not how we typically do business, nor the customer experience we strive for. A senior member of our Member Services team will be reaching out to you shortly to...

talk through your experience and help you to resolve your outstanding concerns.

Complaint: [redacted]
I am rejecting this response because:I have all of my e-mails from May 4, 2016 and May 11, 2016.CSIdentity did not send me NOR did I receive any e-mails explaining that they planned to cancel my membership.I reject their assertion.I only received CSIdentity's monthly e-mail about my account, and I could never access the account as they used their "old" message and the log in was not working.  That is why I telephoned their offices several times and on one ever told me that they were deleting the CALpers accounts, even though they took my $60.00 yearly fee from my credit card in October 2015, and I could not access my account beginning in December 2015. I have no reason to lie about not receiving e-mails from them.
Regards,
[redacted]

Thanks [redacted]. We tried to reach out to you yesterday, and left you a voicemail. We'll try again today and hope to help you resolve this issue promptly.

Thanks for following up, [redacted]. A specialist sent you an email earlier today, but hasn't heard back from you. We'd really like to assist you, but will need to speak/email with you directly to be able to do so. Please respond to our email or let us know a time that might work well for us to give you a call so we can get this figured out for you.

Hello [redacted] – we’re sorry that you had a negative experience with us. We’ll have a specialist contact you directly to walk through your concerns with your [redacted] credit report inconsistencies.Also, we apologize that it took us so long to respond to your request. Our Revdex.com contact information was...

set up to send to an email address that no longer exists until this week. That issue has been resolved.