BBMC Mortgage

Initial Business Response / [redacted] (1000, 7, 2015/05/15) */ BBMC Mortgage takes all customer concerns seriouslyWe are investigating this complaintWe will reach out to the borrower and issue our resolution promptly Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) If they took all their customers concerns seriously, We wouldn't be in this situationI already tried reaching out to them before this complaint was filedApparently, it wasn't worth their time and now that it looks bad on them they want to clear their nameWell I refuse to talk to them anymoreThey can handle this claim through the Revdex.com.It's not my fault they falsify information to gain clients Final Consumer Response / [redacted] (2000, 14, 2015/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (1000, 12, 2015/05/21) */ We have considered the customers resolutionIn good faith to resolve the issue we are refunding the appraisal fee to the borrower

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ We are currently working with the borrower's title comapany and the original title company that closed the in We have reached out to the borrower and are actively working to resolve the issue Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ BBMC takes all customer concerns seriouslyWe are investigating this issueWe will reach out to the customer and report a resolution promptly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The resolution is still pending as of May 27th but I have been in contact with BBMC representative and are working toward oneI did not accept their first offer so I am awaiting a response back at this time Final Business Response / [redacted] (4000, 9, 2015/06/01) */ We worked together with the borrower and current servicer to resolve the issueWe have also overnighted a check for the difference to the borrower which she should receive on June 2nd or 3rdWe appretiate the oppurtunity to resolve the issue with the borrower Final Consumer Response / [redacted] (2000, 11, 2015/06/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have resolved the claimI want to note that their customer service was exceptional in regard to resolving this matter with meThank you

Mr [redacted] was pre-qualified for a purchase prior to the FHA rule change on 9/14/ Mr [redacted] did find a home to purchase and signed a contract on 9/24/after the rule change As an act of good faith BBMC did refund the appraisal fee on 11/20/

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ We had communication with the borrower on 6/The loan was again discussed with the borrowerWe have also called the borrower today 6/to discuss the disposition of his loanThe borrower is aware of the loans dispositionBorrower requested the refund of the appraisal and in good faith and customer service we have agreed to refund the appraisal fee

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ BBMC takes all customer issue seriouslyWe will review the paper work and reach out directly to the customer

Complaint: [redacted] I am rejecting this response because:This company did not let me know that they are pulling my credit, yet we communicating with me very frequently that they should have been able to send a simple statement within an emailI will ensure to let everyone I know not to use this company nor [redacted] ***Moreover, no other company connected to [redacted] pulled my credit, so I do not accept the response Sincerely, Jenny [redacted]

This looks to be a complaint to the wrong company The compliant is from a remote notary closer that was contratced or may work with BCHH Title Company I did contact BCHH and they have verified that a check was issued on 5/18/for $to [redacted] and that check was reconciled on 5/31/ If there are any further issues I would contact BCHH Title directly Let us know if we can be of any further assistance

Complaint: [redacted] I am rejecting this response because: no additional actions have been appliedI have taken my business elsewhereThey should still be held accountable for the poor customer service and other intrested clients need to know Sincerely, David Bradford

Complaint: [redacted] I am rejecting this response because: This should have been removed by nowI sent the complaint back in the beginning of August Sincerely, [redacted]

BBMC Mortgage takes all issues seriously The original tax documentation is being sent back to Mr [redacted] today We hope that this will resolve the issue

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ BBMC mortgage takes all customer issues very seriouslyWe have reached out to the borrower and have decided in good faith to refund the appraisal fee Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Happy that I got the refund, however this only happened once I had gone through the Revdex.com if using this company be sure to read all documents very carefully as the goal posts move a lot

The appraisal has been transferred on 4/11/

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ BBMC takes all customer issue seriouslyWe will investigate this matter and respond to all parties accordingly Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) While BBMC says they will take the complaint seriously and will respond to all parties -- they still have not done soThey do not even give a time frame as to when they will more fully respondThe word "respond" does not indicate that they will refund my $I thus do not accept because their response is too vague and noncommittalFrom my point of view, BBMC has stolen my money (fraudulently - by promising a service and failing to use the money to pay for it) and is stalling on giving it back Final Business Response / [redacted] (4000, 13, 2015/06/22) */ BBMC has processed the payment and it was sent to the appraiser today 6/I have verified with the appraiser that payment has not yet been receivedI let them know that the payment went out today in the amount of $BBMC will be refunding the borrower $to their credit card today Final Consumer Response / [redacted] (4200, 15, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This shows just how badly BBMC listensInstead of refunding the home appraisal money to me after I told them that the appraisal is being paid from the closing costs for my refinancing -- BBMC has paid the home appraiser -- who has now been paid twiceNow I will have to get my refund from the home appraiserBBMC probably chose this home appraiser in the first place because they have a relationshipo with them to cheat customers like meWe'll see if their home appraiser will keep the money fraudulently or notBBMC should be publicly reprimanded for the way they have handled this caseGive them your worst rating

We will be refunding the borrower the appraisal fee as an act of good faith We did close the loan and we are glad to have helped Mr*** As far as the alleged accidental sharing of information we will conduct a thorough investigation along with our ID protection team

We take all issues seriously We were in contact with Mrs [redacted] as soon as she notified us of the issue We did contact the mobile notary that did the closing for Mrs [redacted] The notary did locate the document in question that she had with her closing paperwork and made sure it was sent back to Mrs [redacted] We contacted Mrs [redacted] to verify how she wanted to the document returned

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We take all complaints seriously BBMC Mortgage purchased a lead form [redacted] where Mrs [redacted] filled out what is referred to as a long form This long form contains information on what the client is looking to do as far as purchase or refinance It also contains DOB, SSN, and [redacted] ***'s Opt In verbiage The [redacted] Opt In verbiage states that the client does agree to allow for the affiliates to pull credit We were in contact with Mrs [redacted] on Jan 20th and discussed completing a pre-qualification for her We then went through scenarios and pulled credit Once completed we sent Mrs [redacted] a pre-qualification letter It is unfortunate that Mrs [redacted] fells mistreated, but we can assure her that our intention was only to help her with her mortgage needs as she presented them to BBMC Mortgage

We are working together with our credit vendor to resolve this issue They have responded that this should be complete within days We will continue to follow up and once complete we will notify the borrower immediately

BBMC Mortgage wants to ensure the proper mortgage experience for every client You will be receiving a call from the Manager of this specific branch to help you with you mortgage transaction