BBMC Mortgage

BBMC Mortgage take all services issues seriously. In an act of good faith BBMC Mortgage is refunding the appraisal fee on the first application

Initial Business Response /* (1000, 5, 2015/06/04) */
BBMC Mortgage takes all customer issues seriouslyWe will review this issue and reach out to the borrower shortly to resolve this issue

We have spoken to the borrower. A copy of the appraisal has been sent to the borrower electronically

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Martha ***’s file was disclosed on 9/30/15. The interest rate was not locked at that time and Ms*** received the appropriate documentation stating that the interest rate was not locked. We locked the interest rate on 10/but the market had moved and therefore the interest rate increased from 3.375% to 3.5%. We disclosed the rate lock on 11/to Ms***. The file was denied by Underwriting on 1/13/because we were not able to accurately calculate Ms***’s income. The Underwriter had requested that Ms*** provide Home Owners Insurance quotes for her rental properties and Ms*** was not able or willing to do so. After the file was denied Ms*** requested Jon *** refund her appraisal fee. Jon told her that she would need to speak with his Sales Manager since it is not a decision that he has the authority to make. After that conversation the Sales Manager called Ms*** to discuss her file but was not able to get a hold of her. The fee for the appraisal was to be given back as a credit if the file was to close. The file never closed. As an act of good faith BBMC will be refunding the appraisal fee back to the borrower

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10998042, and find that this resolution is satisfactory to me
Sincerely,
Kristene ***

Initial Business Response /* (1000, 5, 2014/12/24) */
Bridgeview Bank Mortgage Copany, LLC reached out to the borrower on December 22nd, 2014. We are currently working with her to find a resolution to her complaint.
[redacted]
Regulatory Compliance / Fair Lending Officer
Initial Consumer...

Rebuttal /* (3000, 7, 2014/12/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are still unable to close this loan, and they cannot do so until sometime next year. I personally do not see it ever closing at this point. I have been told some many times that it will close that I can no longer believe it. They chose an attorney that is not even open at all until January 5th, so they had no intention of closing this when I needed it to close. If I had known this by December 15th as I asked numerous times, I could have transferred my loan to another company who would have closed it before 2015! I cannot stress how devastated, disappointed and disgusted at Bridgeview Mortgage! They should be ashamed of themselves and I hope they all get put into my position some day just so they know what it's like. They told me today that they do not feel they are in anyway responsible for my situation which is appalling!
Final Business Response /* (4000, 9, 2014/12/31) */
BBMC is deligently working to close Ms. [redacted]'s loan. We are in constant communication with her and all 3rd parties involved in the transaction regarding the loan status.
[redacted]
Regulatory Compliance Officer

Initial Business Response /* (1000, 5, 2015/06/04) */
We are currently working with the borrower's title comapany and the original title company that closed the in 2014. We have reached out to the borrower and are actively working to resolve the issue.
Initial Consumer Rebuttal /* (2000, 7,...

2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/17) */
We had communication with the borrower on 6/16. The loan was again discussed with the borrower. We have also called the borrower today 6/17 to discuss the disposition of his loan. The borrower is aware of the loans disposition. Borrower...

requested the refund of the appraisal and in good faith and customer service we have agreed to refund the appraisal fee.

Mr. [redacted] was pre-qualified for a purchase prior to the FHA rule change on 9/14/2015.  Mr. [redacted] did find a home to purchase and signed a contract on 9/24/2015 after the rule change.  As an act of good faith BBMC did refund the appraisal fee on 11/20/2015.

BBMC Mortgage takes all issues seriously.  We did fix the issue with the termite inspection, but did run into issues with timely receipt of documents from the borrower's CPA.  This did cause some delays and we worked as hard as we could to push through those delays.  We did close the...

loan in May.  The issues with the documents required were issues that were not in our control.

Initial Business Response /* (1000, 5, 2015/06/17) */
BBMC takes all customer issue seriously. We will investigate this matter and respond to all parties accordingly.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
While BBMC says they will take the complaint seriously and will respond to all parties -- they still have not done so. They do not even give a time frame as to when they will more fully respond. The word "respond" does not indicate that they will refund my $450. I thus do not accept because their response is too vague and noncommittal. From my point of view, BBMC has stolen my money (fraudulently - by promising a service and failing to use the money to pay for it) and is stalling on giving it back.
Final Business Response /* (4000, 13, 2015/06/22) */
BBMC has processed the payment and it was sent to the appraiser today 6/22. I have verified with the appraiser that payment has not yet been received. I let them know that the payment went out today in the amount of $425. BBMC will be refunding the borrower $25 to their credit card today.
Final Consumer Response /* (4200, 15, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This shows just how badly BBMC listens. Instead of refunding the home appraisal money to me after I told them that the appraisal is being paid from the closing costs for my refinancing -- BBMC has paid the home appraiser -- who has now been paid twice. Now I will have to get my refund from the home appraiser. BBMC probably chose this home appraiser in the first place because they have a relationshipo with them to cheat customers like me. We'll see if their home appraiser will keep the money fraudulently or not. BBMC should be publicly reprimanded for the way they have handled this case. Give them your worst rating.

Complaint: [redacted]
I am rejecting this response because: no additional actions have been applied. I have taken my business elsewhere. They should still be held accountable for the poor customer service and other intrested clients need to know.
Sincerely,
David Bradford

Complaint: [redacted]
I am rejecting this response because: This should have been removed by now. I sent the complaint back in the beginning of August 2016
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/17) */
BBMC takes all customer issues seriously. We will investigate this claim and respond to all parties accordingly.
Initial Consumer Rebuttal /* (3000, 12, 2015/07/07) */
We did FINALLY receive a phone call from BBMC Management, however, there...

is no resolution. The appraisal that we paid for on our home was not correctly delivered. The information on the delivered appraisal remains inaccurate (square footage, garage size, etc.) This is an issue with the appraiser, however, BBMC was contracted to be our method of communication with the appraiser. Customers are not allowed to contact appraisers directly. BBMC did not help correct the appraisal and we did not receive the product (appraisal) that we paid for. Simply put, when you pay for an appraisal, you should get an accurate report of your home, regardless of value. My only hope is that others do not put themselves through this exhaustive and costly process with BBMC, especially if you are referred as we were.
Final Business Response /* (4000, 14, 2015/07/08) */
In good faith BBMC is refunding the charge for the appraisal. That will be processed today 7/8/15. We hope that this can resolve the issue.

Final Consumer Response /* (2000, 5, 2015/07/01) */
[redacted] W. [redacted] Mon, Jun 29, 2015 at 9:38 AM
To: "Riggins, [redacted]"
[redacted],
The complaint has been resolved as far as I'm concerned. We live in a time when it's extremely difficult to get a loan, especially multiple ones. No matter how many...

hoops the mortgage companies require you to jump through, sometimes it's still just not enough for them. When I posted the complaint, I was extremely angry but I've had some time to think things over and realized that there is no way the denial of my loan could possibly come down to one person. I made assumptions about who did or why my loan was denied that were not based in fact whatsoever. I would like to praise every individual at the local branch in Cleveland for going above and beyond to try and make my loan happen, but just couldn't make it work. They really put their sanity on the line trying to close my loan and I just want to make sure that is noted! The people at Cleveland BBMC are truly dedicated and hardworking, they did the best they could and I cannot feel right with myself about blaming their company or the people who run it for my loan not working out. The only other thing besides this email that I wish to relay to the company is a suggestion, get rid of the automated email "clear to close". That is what made me so angry about the entire process. I wish nothing but the best to everyone at the Chicago Revdex.com and BBMC Mortgage!
Please relay this message to the company, thanks.
Deepest Regards,
[redacted]@gmail.com (private email)
216-496-3394 (personal cell phone)

BBMC mortgage takes all complaints seriously.  We will look into how the lead was received.  We will also place this information on our "Do Not Call" list.

Complaint: [redacted]
I am rejecting this response because: 1. the GFE was sent to us on 8/27, even if one were to count 8/29 (sat) as a working business day, our close was set for 8/31, leaving the customer with only 2 business days to review.  I do not believe that is in line with the spirit of GFE policy.  Furthermore, during the phone conversation with BBMC, it was communicated to the customer that there was indeed not enough time, and apologies were made.  The main issue with this is that as the customer, we did not know that our loan was changed from ARM to 30-year fixed until we got the GFE, and the cost was much higher than we thought.  We did not put up too much complaint at that time because we were told this is a HUD requirement, AND that the sale rep assured us that he would work with us to convert this 30-year fixed to ARM in 90 days, at no cost to us.2. BBMC claimed that they are willing to work with the customer to refi, but over the phone they told me that if a refi were to be done, they would have to charge us the full fee, and based on his recommendation "it would not be worth it".  I told him that his sale rep assured us a refi can be done at BBMC's expense, the director I talked with just ignored it.Bottom line, the customer was surprised with all the changes at the last minute, empty promised were made, and paid a lot of extra money for a poor service.  Having purchased over a dozen properties in the last 20 years, this is by far the worst experience.  I would not use or recommend using this service at all. 
Sincerely,
[redacted]

BBMC Mortgage wants to ensure the proper mortgage experience for every client.  You will be receiving a call from the Manager of this specific branch to help you with you mortgage transaction.

BBMC Mortgage takes all issues seriously.  The original tax documentation is being sent back to Mr. [redacted] today.  We hope that this will resolve the issue.