BBMC Mortgage

Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Contact Name and Title: [redacted] Compliance Contact Phone: XXXXXXXXXX Contact Email: [redacted] @mybbmc.com BBMC contacted Mr [redacted] on X-X-XXXX to let him know that we were currently looking into his complaint Final Business Response BBMC has resolved the complaint with Mr [redacted] He thanked us for calling him to resolve his complaint

BBMC did order an appraisal the first week of May The appraiser did have trouble contacting the client to schedule the appraisal After many attempts the appraisal was scheduled and completed approximately days after it was ordered A copy of the appraisal has been sent to the borrower electronically Another copy has been sent today again

Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ BBMC takes all customer complaints seriouslyAfter reviewing the loan we do see that BBMC received verbal authorization as well as signed authorization to pull your credit and proceed with an application on 6/29/The credit was pulled on 6/29/and the initial disclosures were sent on 6/29/As an act of good faith BBMC will refund the borrower the appraisal fee today in the amount of $He hope that this can resolve the issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would also like the credit inquiry removed from my credit file[redacted] 100% ran my credit without permissionI spoke with his junior processor My the week before speaking with [redacted] and made it clear to her that I did not want my credit ran when she was asking me a bunch of financial questionsShe said she did not have authorization to do this sort of thing and that [redacted] would not run my credit until getting my approvalWhen I spoke with [redacted] a few days later he started asking me a bunch of financial questions as well and I stopped him and told him I just wanted information and if I decided to move forward with his company I would let him knowApparently he ran my credit right then without ever getting permission from meThis is how I originally spoke with [redacted] because I wanted the credit inquiry reversed due to this violation of my personal information, but I ended up being talked into giving them a second chanceIt was not until July 6th that I even received any paperwork and agreed to move forward[redacted] wanted me to just sign the papers that he had created on June 29th (when he did not have my permission to run my credit) and I demanded updated paperwork because I was not going to trust that I was getting the lower rate that he was now offering meI have an email where he clearly requests that I back date the original documents to 6/and then date the new documents 7/When I questioned why I had to sign any "old" documents when they were not going to have any bearing on the new rate I was being offered I was told they couldn't give me the new rate without showing the old rate paperwork- that was also probably a lieI don't appreciate that they are trying to use back dated documents as proof that they did not violate my rights as a mortgage consumerThey absolutely have no documentation that was ever signed by me prior to July Final Business Response / [redacted] (4000, 11, 2015/09/11) */ As an act of good faith to resolve the issue we will contact the borrower and wirk with her to have the credit inquiry removed

The loan was approved and a conditional commitment was sent to the borrower. The conditions required roof repair to one of the out buildings and the requirement for title. The title was received but other conditions were not met. As an act of good faith BBMC will refund the
cost of the appraisal ($475)

BBMC Mortgage takes all customer issues seriously. Mr*** did apply on June 4th. We were unable to complete the financing that was requested. An adverse action notice was mailed out on July 5th to Mr*** explaining the reason. As an act of good faith we will be
refunding the appraisal to Mr*** today

BBMC Mortgage takes all customer issues seriously. We are currently addressing the issue with the credit pull as the loan officer misunderstood the intentions of the client. We are working to get the inquiry removed. The processes can take up to days. We have placed Mr
*** on our internal "Do not call" list

We take all customer issues seriously. We are currently reviewing information on our end from our internal systems to create a responseWe want to make sure we have all the accurate information to better resolve the issue. We have placed your information on our internal do not call list
per your request

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

BBMC Mortgage takes all complaints seriously. The appraised value on this property came in below expectations. BBMC Mortgage followed all protocol to have the value reconsidered. The reconsideration process did help although the value was still below what the borrowers
expected. Due to the short fall on value we did our best to propose another option to the borrowers. The borrowers elected to continue with the new option. The borrowers always have the option to withdraw the loan at any point. The new option still had a net tangible benefit to the borrowersThe loan closed on October 14th and the closing paper work contained a first payment letter that clearly stated that the first payment is due December 1, and was signed by both borrowers. We do understand that the borrowers were disappointed with the appraised value, which BBMC Mortgage has no control over, and as an act of good faith we will refund the borrowers their appraisal fee

Complaint: ***
I am rejecting this response because:BBMC contracts out the third party chores That does not alleviat the company from responsibility for them after we have had three appraisers show incompetencies (the first appraised the house as a condo when it legally was not, the second said, "this is too hard" and rejected the job after sitting on it for a week, and the third appraiser not only appraised it correctly but at a lower value, but also had to send out a FOURTH appraiser to double check things he missed, such as the water being on or offBBMC contracted these individuals as a third party Once would have been the appraisal management company's fault, but needing FOUR people to do the job of ONE? That's your fault for employing the wrong AMC to do your third party work By this point in time FOUR appraisers had been to the house in this process After which the underwriter sat on the appraisal for three weeks and decided hours before the closing to call for a desk review Which set closing back more weeks. When all was said and done, the closing was on October 14th BBMC's response acts as though I should be THANKING THEM for not charging me extra for their blatant mistakes The reality of the situation is due to multiple incompetencies on their part behind the scenes I had vacations lost, had to pay an additional $in rental and commuting costs, and two months of my list were wasted on stressing over other people's jobs beyond my control To add insult to injury this useless company sold my loan, WITHOUT NOTIFYING ME, on November 4thThey held my debt for an entire FIFTEEN business days, and likely negotiated it's sale during week twoI don't even think it's LEGAL to sell my debt without informing me of who now owns it I discovered this today (November 7) when I attempted to find out who I send my first payment to, and nobody knows who I should pay (I've talked to three customer service representatives so far). I utterly regret doing business with this companyMy only solice is knowing that BBMC will never touch a penny of my money again, considering the first payment on my mortgage will now be to whichever company they sold my debt to.
Sincerely,
*** ***

The appraisal fee was disclosed to the borrower on the initial disclosures. As an act of good faith the appraisal fee will be refunded

The branch manager did call Mr*** to discuss the issue and help him with the loan. Mr*** quickly replied that he has taken his business elsewhere and ended the call. The manager did reach out via email to see when Mr*** had a moment to discuss the loan. At this point there is not further action that can be taken on the part of BBMC Mortgage. We are more than willing to discuss the issue when Mr*** has a moment

Initial Business Response /* (1000, 5, 2015/08/21) */
BBMC takes all customer issue seriouslyI have reviewed the file and have determined that as an act of good faith BBMC will refund the appraisal fee, however our system shows that we have not charged the borrower for the appraisalIf Mr
*** can send us a copy of his credit card billing statement showing a charge of $I will immediately refund that chargeAs for the rate we did match the rate to 3.25% and can provide an updated GFE if Mr*** chooses to proceedThe processes to get the rate lowered took a bit longer than anticipatedIt appears that the borrower may have procured an even lower rate through another mortgage companyIf Mr*** has any further question I would encourage him to contact BBMC at XXX-XXX-XXXX

Complaint: ***
I am rejecting this response because:they have shared no resolution to how they received my information in what could be identity theft.
Sincerely,
*** ***

BBMC takes all complaints seriously. This file was sent to an investor to underwrite as it is a USDA loan on 11/12/2015. On 11/16/the investor would not approve. The borrower was contact immediately on 11/to discuss other courses of action. The issue were explained
to the borrower. We had to remove some credit issues not just pay them off. The emails look clear but may have been misunderstood. With the removal of the credit issues the desired out come may have been in our favor. The investor did send out the denial accordingly. As an act of good faith BBMC will be processing a refund of the appraisal fee to the borrower on 11/29/

Initial Business Response /* (1000, 5, 2015/08/26) */
BBMC takes all customer issues seriouslyWe have reviewed this complaint and realize that the appraised value did not come in at the estimated valueThe initial value is only an estimateAs an act of good faith BBMC will refund the
appraisal fee in the amount of $We hope this will resolve the issue
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for refunding the appraisal feeI'd like to know if this will go back onto my credit card that was provided or if a check will be sent
Thank you
Final Consumer Response /* (2000, 12, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for a prompt response
Final Business Response /* (4000, 10, 2015/08/27) */
This will be refunded today to your credit card that was provided

We received an email with the borrower's concerns on July 27th. We immediately contacted the borrower on July 27th and are currently working to get the credit issue resolved. The Loan Officer misunderstood and pulled the credit in error

We have searched our lead database and we cannot see any information on Mr*** with the contact information provided in this complaint(Name, Address, Phone Number). At this point we will need more information to research further. An email was sent to Mr*** requesting more information. We have tried to reach out by phone as well but the number listed on this complaint only directs us to some sort of conference call line. We have made several attempts but we cannot get through. The email that was sent has all the information Mr*** can use to contact us directly so we can further assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***I never received the letter in question can you send me another copy ?