Bc Products Co Llc

Tell us why here...Green Mountain Energy Company’s Response to Revdex.com Case # [redacted]
At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our...

findings:
Issue
Ms. [redacted]’s complaint against Green Mountain Energy Company (GMEC) concerns the disconnection of service at [redacted]. Additionally, Ms. [redacted] is requesting reimbursement of lost food and medical bills due to the loss of electric service.
History
On March 18, 2016, an invoice for $734.99 was sent for the billing period of February 16, 2016 through March 15, 2016 with Current Charges of $65.46, a Previous Amount Due of $653.05, a $25.00 Return Payment Charge, a $20.00 Disconnect Notice Fee and a Credit Balance from Billing Plan of -$38.47 due by April 4, 2016.
On March 28, 2016, a disconnection notice for $614.58 was sent with a due date of April 7, 2016.
On April 8, 2016, Ms. [redacted] contacted GMEC requesting to have the March 28, 2016, disconnection notice extended until April 13, 2016 and her request was processed.
On April 11, 2016, a disconnection notice for $734.99 was sent with a due date of April 21, 2016.
Later on April 11, 2016, Ms. [redacted] contacted GMEC requesting to make a partial payment of $405.23 on the March 28, 2016, disconnection notice. Additionally, Ms. [redacted] stated that her husband was on a breathing machine. At that time, a GMEC representative advised Ms. [redacted] that she would be able to pay the past balance of $734.99 on April 21, 2016 to prevent disconnection in service and a Critical Care form was sent via mail to 4[redacted].
After a Disconnection Notice was sent to Ms. [redacted] on April 11, 2016, due by April 21, 2016was left unpaid, a disconnect order was sent to Oncor Electric Delivery Company (Oncor)on
April 25, 2016, this completed the same day.
On April 27, 2016, Ms. [redacted] contacted GMEC requesting to make a payment to restore electric service at [redacted]. A GMEC representative attempted to process a payment in the amount of $734.99; however, the payment declined. At that time, Ms. [redacted] stated she would contact her financial institution and call GMEC back at a later time.
On May 6, 2016, Mr. [redacted] contacted GMEC requesting his current account status. A GMEC representative advised Mr. Alison that his electric service account was updated to critical care effective May 6, 2016 and as a courtesy an extension was granted until May 16, 2016 for the past due balance of $734.99. A reconnection request was submitted to Oncor, which completed on May 6, 2016. Additionally, Mr. [redacted] was advised of the reconnect timeframe and all applicable fees associated with the disconnect and reconnect requests for his account.
On May 25, 2016, GMEC received notification of a new enrollment request at [redacted] resulting, in the closure of Ms. [redacted]’s account effective May 27, 2016.
Resolution
A review of the account determined that Ms. [redacted]’s account has been invoiced correctly based upon the terms and conditions disclosed on his EFL. At this time, reimbursement for lost food and medical bills due to the loss of electric service are not warranted.
A GMEC representative attempted to contact Ms. [redacted] regarding her concern; however, the attempts were unsuccessful. Messages providing the GMEC representative’s contact information were left for further discussion of Ms. [redacted]’s account if needed.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted] Customer Support
[redacted]

GMEC's Response to Revdex.com Case # [redacted] is attached. For any additional questions about this concern, please contact me at the number below. I'm available Monday through Friday from 8 a.m. to 5 p.m.[redacted] Customer Support[redacted]

Tell us why here...Green Mountain Energy Company’s Response to Revdex.com Case #[redacted]
At Green Mountain Energy Company, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
Issue
Ms. [redacted] is disputing the invoiced charges for the electric service at [redacted]. Additionally, Ms. [redacted] disputes that the account has been placed in collections.
History
On September 2, 2014, Ms. [redacted] contacted GMEC stating she requested to cancel the service at [redacted] effective August 8, 2014. At that time, the GMEC representative advised
Ms. [redacted] there was no record of a cancellation request. Ms. [redacted] requested to escalate the call; however, in the process of being connected to a supervisor the call disconnected.

On September 24, 2014, GMEC received notification of a new enrollment request at [redacted] resulting, in the closure of Ms. [redacted] account effective September 25, 2014.
On September 29, 2014, a final notice for $612.85 was sent to [redacted] due by October 15, 2014.
Full payment for the past due balance did not post to Ms. [redacted]’s account; therefore, the account balance was referred to a collection agency on December 10, 2014.
Resolution
GMEC apologizes for any inconvenience or confusion these proceedings may have caused
Ms. [redacted]. A review of Ms. [redacted]’s account determined that GMEC did not receive a request to cancel service; therefore, the account was submitted to Collections in accordance with her Terms of Service. At this time, no billing adjustments are warranted.
A GMEC representative attempted to contact Ms. [redacted] regarding her concern however, the attempts were unsuccessful. Messages providing the GMEC representative contact information were left for further discussion of Ms. [redacted]’s account if needed.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted]
[redacted]
[redacted]

Mr. [redacted]  was advised payments processed via his online account management (OAM), require that the account owner log into their online account using a user name and password as established by the account owner, therefore any information submitted would be processed exactly as the account owner submits, therefore GMEC does not have accessibility or visibility to any information being entered via OAM.  On March 23, 2015, a disconnection notice for the $43.37 was sent to 2447 Embleton Drive due April 2, 2015 advising Mr. [redacted] the past amount due should be paid immediately to avoid possible disconnection. On April 10, 2015, Mr. [redacted] was contacted via correspondence sent to 2447 Embleton Drive advising Mr. [redacted] his payment of $98.41 was returned. GMEC requested Mr. [redacted] remit payment immediately to avoid possible disconnection of service. GMEC did not receive payment within this time, additionally no attempts to contact GMEC were made by Mr. [redacted]. On April 13, 2015 a disconnect request was sent to [redacted], which completed later April 13, 2015.  Per Mr. [redacted]’s Terms of Service Agreement which state “We will notify you in writing at least 10 calendar days before we disconnect electric service”, Mr. [redacted] was provided a disconnection notice on March 23, 2015. ResolutionGMEC values our customers and know that they appreciate honest communication.  While GMEC does not contact customers by telephone or email regarding a delinquent account balance, in accordance with Public Utility Commission of Texas (PUCT) rules, GMEC does send a Disconnection Notice providing the past due balance and Disconnection Notice due date.  This notice also advises of possible fees that are assessed to the account in conjunction with the account status. A review of Mr. [redacted]'s account confirmed a disconnection notice was mailed on March 23, 2015, in addition to a letter sent on April 10, 2015 advising Mr. [redacted] the $98.41 payment was returned and therefore immediate payment should be made to avoid disconnection. The $5.95 service processing fee has been removed as a courtesy. No additional corrections are warranted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was able to speak to at least two representatives by Green Mountain on the phone, and they assured me that the enrollment had been canceled. They also took my complaint about the salesperson who was basically telling me what to say to the person on the phone who took my enrollment and noted to their management of my complaints regarding the salesperson. 
Regards,
[redacted]

Green Mountain Energy’s Response to Revdex.com Case # [redacted]At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings: Issue:Ms....

[redacted] is disputing the invoiced charges for the electric service at [redacted].  Additionally, Ms. [redacted] disputes that the account has been placed in collections.HistoryOn July 14, 2010, Ms. [redacted] contacted GMEC requesting to discontinue her electric service at [redacted] effective August 20, 2010 and her request  was processed.  At that time, Ms. [redacted] declined to provide a forwarding mailing address.On August 2, 2010,  [redacted] contacted GMEC and requested to cancel her move-out request and her request was processed.On August 9, 2010, an invoice of $405.80 for the billing period of July 8, 2010 through August 5, 2010 was sent to [redacted] with a Balance Forward of $269.69 and Current Charges of $136.11 with a due date of  August 27, 2010.On August 12, 2010, a disconnection notice was sent with a due date of August 25, 2010.On September 8, 2010, an invoice of $636.51 for the billing period of August 5, 2010 through September 3, 2010 was sent to [redacted] with a Balance Forward of $405.80 and Current Charges of $230.71 with a due date of  September 27, 2010.After a Disconnection Notice was sent to Ms. [redacted] on August 12, 2010 due by August 25, 2010 was left unpaid, a disconnect order was sent to on August 27, 2010 which completed on August 31, 2010.  Because the Disconnection Notice amount remained unpaid, a move-out request due to non-payment was sent to CenterPoint Energy (CNP) which completed on September 16, 2010.    On September 20, 2010, an invoice of $713.14 for the billing period of September 3, 2010  through September 16, 2010 was sent to [redacted] with a Balance Forward of $636.51 and Current Charges of $76.63 with a due date of  October 8, 2010.On September 29, 2010, a final notice for $714.54 was sent to was sent to [redacted] with a Balance Forward of $713.14 and Current Charges of $1.40 with a due date of  October 18, 2010.Full payment for the past due balance did not post to Ms. [redacted]’s account; therefore, the account balance was referred to a collection agency on November 22, 2010.ResolutionGMEC apologizes for any inconvenience or confusion these proceedings may have caused Ms. [redacted].  A review of Ms. [redacted]’s account determined that the account was submitted to Collections in accordance with her Terms of Service.  At this time, no billing adjustments are warranted.  A GMEC representative attempted to contact Ms. [redacted] regarding her concern however, the attempts were unsuccessful.  Messages providing the GMEC representative contact information were left for further discussion of Ms. [redacted]’s account if needed.For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.  [redacted]Customer Support [redacted]

To Whom It May Concern, Green Mountain Energy received Mr. [redacted]’s complainton August 12, 2015.  The following outlines his enrollment, accountstatus, and our resolution.Mr.[redacted]’s electricity account was enrolled in person for Green MountainEnergy on December 20, 2012. ...

During the enrollment, Mr. [redacted] was presented withall required disclosures including the fact that our product was for a variablesupply price plan.  Following enrollment,Mr. [redacted] was mailed a copy of the Terms of Service for the electricityaccount which additionally outlined the variable supply price, including that itmay be higher than his local utility’s supply rates.   Prior toreceiving the complaint, on August 4, 2015, Green Mountain Energy received aninbound cancelation request from Mr. [redacted]’s local utility company, PECO,advising us that the account ended service on August 1, 2015, per theirdetermination.  Green Mountain Energy spokewith Mr. [redacted] on August 11, 2015. We reviewed the terms of his enrollment, supply prices charged, and confirmedhis service end date on the account. During this conversation, the call was disconnected.  Green Mountain Energy attempted to reach backout to Mr. [redacted], however our attempts were unsuccessful.   Uponreceiving his complaint, Green Mountain Energy spoke with Mr. [redacted] on August13, 2015.  During this call, we reviewedthe terms of the enrollment, supply prices charged, and confirmed the serviceend date on the account.  Lastly duringthat conversation, as a show of good will, we offered to issue a courtesycredit in the form of a check.  While we were not obligated to offer acredit, we did so in order to amicably resolve his concern.  We believe this resolution was fair, since theTerms of Service clearly indicate that his plan was for a variable supplyprice.  Mr. [redacted] accepted our offerand confirmed his complaint was resolved. We consider this matter closed. Please let me know if you need anyadditional information regarding this complaint. [redacted]