Bc Products Co Llc

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

To Whom It May Concern, Green Mountain Energy received Mr [redacted] ’s complaint on July 5, The following outlines his enrollment, account status, and our resolutionMr [redacted] ’s electricity account was enrolled in person for Green Mountain Energy on May 9, During the enrollment, Mr [redacted] was presented with all required disclosuresFollowing enrollment, Mr [redacted] was emailed a copy of the Terms of Service for the electricity account which additionally outlined the rescission and cancellation timeframes Prior to receiving the complaint, on July 5, 2016, Green Mountain Energy received an inbound cancellation request from Mr [redacted] via email His request was processed immediately, and his account is set to end service with Green Mountain Energy on August 1, 2016, as determined by his local utility company, Consolidated Edison Upon receiving his complaint, Green Mountain Energy attempted to speak with Mr [redacted] on July, 14, 15, and Unfortunately we were unable to reach himShould Mr [redacted] choose to return our calls, we will be able to work to an amicable resolutionAt this time, we consider this matter closed Please let me know if you need any additional information regarding this complaint [redacted] Philadelphia, PA [redacted] (p) [redacted] (f)

Complaint: [redacted] I am rejecting this response because: As always Green Mountain does not now or have they in the past actually LISTEN to the issue they just want to spout out their policy I am done dealing with them and have cancelled my account with them Thank you Revdex.com for at least getting me back Regards, [redacted]

Please see Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] Thanks, [redacted] ***

Please see GMEC's response to Revdex.com Case # [redacted] .for additional questions regarding this matter, please contact me at [redacted] .Thanks, [redacted] ***

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: IssueMr [redacted] is disputing the timeframe to receive a deposit refund of $for the electric service at Trophy Park DriveHistoryOn April 13, 2015, Mr [redacted] contacted GMEC and requested to enroll the electric service account at Trophy Park Drive effective April 14, A security deposit of $was required to process the enrollment On April 14, 2015, Mr [redacted] processed a payment of $and the enrollment request was releasedLater on April 14, 2015, GMEC received notification from the Electric Reliability Council of Texas (ERCOT) that the morequest was rejected due to a moor switch hold for the electric service identifier (ESI) # [redacted] Multiple contacts were received from Mr [redacted] on April 17, requesting a status of the enrollmentThe GMEC representatives advised Mr [redacted] that in order to complete his enrollment, he would be required to provide a copy of a deed/lease or closing document reflecting that he was a new occupant and complete a new occupant confirmation formMr [redacted] ’ documents were received and a request was sent to Oncor Electric Delivery (Oncor) to remove the switch holdA response was received from Oncor advising that the request to remove the switch hold was denied based on information received from the current retail electric provider (REP) at ESI # [redacted] A GMEC representative contacted Ms [redacted] and provided her with the response received from OncorMr [redacted] ’ requested to cancel the enrollment and receive a refund of his security deposit and at that time, a request was processed to review the accountMultiple contacts were received from Mr [redacted] from May 20, through June 19, for a status of his security deposit refundMr [redacted] was improperly advised that his security deposit refund was sent on April 14, and requests were submitted to review the accountResolutionGMEC regrets any inconvenience or confusion these proceedings may have caused Mr [redacted] On June 22, 2015, a refund check for $was mailed to [redacted] On June 23, 2015, a GMEC representative contacted Ms [redacted] and provided an updateFor any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m [redacted] ***Customer Support [redacted]

Complaint: [redacted] I am rejecting this response because:No the address that was incorrect was [redacted] and GREEN MOUNTAIN energy had charges on my account for that address that I NEVER lived atUnacceptable Regards, [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: IssueMs [redacted] is disputing two returned payments on her GMEC account, stating her bank never received payment requests for the attempted payments from GMECHistoryOn November 10, 2014, Ms [redacted] processed a onetime bank draft payment request of $via onlineOn November 14, 2014, the $payment was returned to GMECA $returned payment fee was assessed to the accountOn November 17, 2014, a notification was sent advising Ms [redacted] that the attempted payment was unsuccessful at this timeThe notification requested Ms [redacted] remit the payment or attempt to contact GMEC to avoid possible disconnection of service Ms [redacted] resubmitted the $payment via credit card on November 20, which successfully posted to her accountFrom December 4, through March 11, Ms [redacted] successfully processed one time bank draft payments for monthly invoiced amountsOn April 11, 2015, Ms [redacted] processed a onetime bank draft payment request of $via onlineLater that day a switch request was received closing Ms [redacted] 's account with GMECOn April 16, 2015, the $payment was returned to GMECA $returned payment fee was assessed to the accountOn April 17, 2015, a notification advising Ms [redacted] , the attempted payment was unsuccessful at this timeThe notification requested Ms [redacted] 's remit a payment or attempt to contact GMEC to avoid possible disconnection of serviceAdditionally, due to multiple returned payments, the option to process payments with credit cards or checks was removed from Ms [redacted] 's GME accountOn April 23, 2015, Ms [redacted] contacted GMEC disputing the removal of the credit card and check payment option on her accountThe GMEC representative explained to Ms [redacted] because two payments were returned, the credit card and the onetime bank draft options were no longer available options to submit paymentsThe GMEC representative offered Ms [redacted] other payment alternatives however Ms [redacted] wanted to dispute furtherShe was provided the following GME email address, [email protected], to submit supporting payment documentation in order for GMEC to research furtherResolutionGMEC regrets any inconvenience these proceedings may have caused Ms [redacted] GMEC has identified the online payments attempted on November 14, and April 16, were returned due to incorrect information being entered when submitting the payment requestAs a courtesy, GMEC removed one of the $returned check fee on April 27, Additionally, GMEC has reactivated the check payment option on Ms [redacted] ’s GMEC accountMs [redacted] 's account is closed and has a balance of $due May 13, For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m [redacted] ***Customer Support ###-###-####

Green Mountain Energy Company (GMEC)’s Response to Revdex.com Case # [redacted] RebuttalGMEC regrets any inconvenience these proceedings may have caused Mr [redacted] On December 30, 2015, a corrected final invoice with a credit balance of $was sent for the final billing period of October 22, through November 16, with Current Charges of $16.56, a Deposit Refund of $and a Deposit Interest credit of $ This invoice reflects the GMEC Renewable Rewards Credit for $ Account records reflect that multiple calls were received from Mr [redacted] regarding the status of his deposit refund and Mr [redacted] was advised that the credit balance refund has been processed.On December 30, 2015, a courtesy credit of $was applied to Mr [redacted] ’s account resulting in a credit balance of $which will be sent in the form of a refund check.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted] Customer Support [redacted]

Complaint: [redacted] I am rejecting this response because: the refund amount is incorrect The deposit amount was $279.00, however the reading of the final bill is incomplete and incorrect I was on GME Renewable Rewards Program which provides a credit for the amount of electric sent back to the utility company, see October bill enclosed for proof The November bill fails to provide the credit for energy returned to the grid from 10/- 11/as part of the program agreement yet I was still billed at the renewable rewards price point for power used Thus Green Mountain has failed to return my deposit and represents fraud and dishonest business practice as this is part of the electric agreement.2, On November 14, 2015, GMEC received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective November 16, I contacted GME on 11/20, 11/29, 12/to attempt to have GMEC provide a final bill and refund, each time speaking to a supervisor and assured this would be resolved Why must a customer contact the Revdex.com to receive resolution?Ms [redacted] specifies "Multiple attempts to contact Mr [redacted] have been unsuccessful; however, voice mail messages were left", this is incorrect attempt was made on Dec (Friday) at 4:PM A return was made and a message left, with no return call, call records can be provided Regards, [redacted]

At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see attached for a summary of our findingsFor any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from 8:a.mto 5:p.m [redacted] Customer Support [redacted]

At Green Mountain Energy Company, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings:IssueMs [redacted] states that Green Mountain Energy agreed to establish a payment plan for the final balance for her accountAdditionally, Mr [redacted] states that Green Mountain did not provide notification that the account was being referred to collections.HistoryOn September 14, 2016, GMEC received notification that the electric service account at [redacted] was being closed out of Ms [redacted] name effective September 14, 2016.On September 16, 2016, an invoice for $was sent for the billing period of September 9, through September 14, with a Balance Forward of $and Current Electricity Charges of $due by October 3, 2016.On October 25, 2016, a final notice was sent to Ms [redacted] advising “that your final bill remains outstanding To protect your credit record and to avoid possible legal action and/or collection agency intervention, immediate payment of the total amount is due You will NOT receive any further notices.”On November 5, 2016, a bank draft payment for $posted to Ms [redacted] account via Ms [redacted] online account management (OAM).Payment satisfying the account balance was not received; therefore, on December 4, 2016, the outstanding account balance of $was referred to a collections agency ResolutionGMEC account records do not reflect any agreement to establish a payment plan on the final balance reflected for Ms [redacted] account Additionally, proper notification was sent to Ms [redacted] to advise that in order to avoid possible legal action and/or collection agency intervention, immediate payment of the total amount is due.GMEC account records reflect that invoices and final notices were mailed to the original mailing address of record at [redacted] *** GMEC records do not reflect any contacts received from Ms [redacted] to update her mailing address and GMEC has no records of any returned mailGMEC apologizes for any inconvenience these proceedings may have caused Ms [redacted] ; however, Ms [redacted] account has been billed in accordance with the Terms of Service and the necessary actions taken were appropriate Upon receiving payment of the final balance of $211.03, GMEC will contact the collection agency and the account will reflect paid in fullAt Ms [redacted] request, a letter of confirmation can also be provided.Multiple attempts to contact Ms [redacted] and provide an update were unsuccessful.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from 8:a.mto 5:p.m

Complaint: [redacted] I am rejecting this response because:no where on this monthly statement does it say disconnection notice fee it says disconnection notice fee, it says disconnection fee and we have not been disconnected how can there be a fee Regards, [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue [redacted] complaint against GMEC is in regards to a negative experience caused by a GMEC door to door representative disregarding the “no solicitation” signs posted throughout [redacted] residence, in addition to the unprofessional response by the GMEC door to door representative when asked to leaveHistoryOn June 29, 2015, A GMEC door to door representative approached [redacted] residence requesting to switch electric service to GMEC for service address [redacted] *** [redacted] was not interested in switching his electric service to GMEC and declined, advising the representative to respect the "no solicitation" signs which were posted at the entrance of his community, on his mailbox leading up to his home, and on his residence and requested the GMEC door to door representative leaveAt this time, [redacted] states the GMEC door to door representative became defensive and unprofessional to which [redacted] closed his doorResolutionGMEC does not take these situations lightly and has reached out to [redacted] to thoroughly apologize for the door to door representative’s actions which have caused [redacted] a negative experienceGMEC is committed to providing outstanding customer service and is taking necessary measures to ensure all representatives conduct themselves in accordance with GMEC’s standardsOnce again, Green Mountain Energy Company regrets the inconvenience these proceedings have caused [redacted] For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m [redacted] ***Customer Support [redacted]

At Green Mountain Energy, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: IssueMs [redacted] complaint concerns the assessment of the Disconnect Notice Fees and the Late Payment Penalties at [redacted] *** HistoryOn November 14, 2016, an invoice for $was sent for the billing period of October 12, through November 10, with Current Charges of $89.97, a Disconnect Notice Fee of $and a Late Payment Penalty of $due by November 30, On December 5, 2016, a Disconnection Notice for $was sent due by December 15, At that time, a $Disconnect Notice Fee was assessed to Ms [redacted] account Additionally, the Disconnection Notice included the following disclosure: Green Mountain Energy may assess the following fees and charges: • A late payment penalty as described in your contract (will not apply to customers who are LIqualified)• $for each disconnection notice we send to you• $each time we process a transaction requesting the TDSP disconnect service (this fee may be assessed anytime we submit a disconnection order, even if the order is cancelled before the disconnection occurs because you have addressed the reason for the disconnection)• $each time we process a transaction requesting the TDSP reconnect service• $for payment returned for insufficient funds• An early cancellation fee, if applicable as described in your contractOn December 9, 2016, a payment of $was processed through GMEC’s online account management (OAM), which posted to Ms [redacted] account and was applied to the December 5, Disconnection Notice amount due.Later on December 9, 2016, Ms [redacted] contacted GMEC disputing the $Disconnect Notice Fee At that time, Ms [redacted] was advised that the Disconnect Notice Fee was charged due to the issuance of the December 5, Disconnection Notice; however, as a courtesy, the fee was waived.On December 15, 2016, an invoice for $was sent for the billing period of November 10, through December 13, with Current Charges of $75.01, a Credit for Disconnect Notice Fee of $20.00, a Disconnect Notice Fee of $20.00, a Late Payment Penalty of $and a Balance Forward of $due by January 3, 2017.On January 6, 2017, a Disconnection Notice for $was sent due by January 16, At that time, a $Disconnect Notice Fee was assessed to Ms [redacted] accountOn January 23, 2017, Ms [redacted] contacted GMEC regarding the Disconnect Notice Fee assessed to her account Ms [redacted] was advised that the Disconnect Notice Fee was valid due to the issuance of the January 6, Disconnection Notice and no adjustments were warranted ResolutionA review of Ms [redacted] account determined that GMEC acted properly and applied the Disconnect Notice Fees and Late Payment Penalties as per the Terms of Service; therefore, the charges are considered correctAdditionally, fees assessed to Ms [redacted] account prior to the disputed December 5, Disconnect Notice Fee have been reviewed and determined to be accurate As such, no adjustments are warranted A GMEC representative attempted to contact Ms [redacted] regarding her concern; however, the contact number listed in her complaint is invalid An e-mail message providing the GMEC representative’s contact information was sent to [redacted] for further discussion of Ms [redacted] account if needed.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m[redacted] ***Customer Support [redacted]

Green Mountain Energy’s Response to Revdex.com Case # [redacted] Rebuttal Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Ms [redacted] and we understand Ms [redacted] ’s concerns regarding the $gift card promotional incentive On February 4, 2016, a GMEC representative contacted Ms [redacted] regarding the gift cardAt that time, a request was processed to investigate the accountA review of Ms [redacted] ’s account determined that the she was eligible to receive the $gift card On February 12, 2016, the gift card was sent via email to [redacted] For any additional questions about this concern, please contact me at [redacted] I am available Monday through Friday from 8:a.mto 5:p.m

Tell us why here...Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Ms [redacted] and we understand Ms [redacted] ’s concerns regarding the payment of $posting to her electric service account While we understand Ms [redacted] ’s concerns regarding the unapplied paymentMsMs [redacted] ’s account has been invoiced in accordance with her Terms of Service Ms [redacted] should check her bank statement to verify if the funds were credited backIf she does not see the funds credited to her account, she will need to open an inquiry with her online bill pay customer service so they can research to determine where the funds are For any additional questions about this concern, please contact me at 713-488-I am available Monday through Friday from 8:a.mto 5:p.m

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks [redacted] , pls close my caseReally appreciate for all the support Regards, [redacted] ***

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Issue Mr [redacted] complaint against Green Mountain Energy Company (GMEC) concerns issues being reinstated to his previous electric provider Additionally, Mr [redacted] states that a refund was not issued for a credit balance that was to be applied to the account History On August 21, 2017, an invoice for $reflecting the Pollution Free Connect plan was sent for the billing period of July 25, through August 17, On August 30, 2017, a payment of $was processed to Mr [redacted] account On September 21, 2017, an invoice for $reflecting the Pollution Free Connect plan was sent for the billing period of August 17, through September 19, On September 26, 2017, Mr [redacted] contacted GMEC concerning the invoiced amount stating that the price plan was misrepresented to him resulting in a higher than expected invoice Mr [redacted] requested a payment arrangement and an deferred payment plan was offered Mr [redacted] agreed and the deferred payment plan was processed which included a switch-hold to be placed to the account The balance of $requested a down payment of $to be satisfied by October 10, to activate The remaining balance would be set up on five monthly installments of to be added to the regular monthly invoice Mr [redacted] than requested additional information of the deferred payment plan and declined the deferred payment plan option Confirmation of the deferred payment plan was mailed to Mr [redacted] on September 26, On October 2, 2017, Mr [redacted] contacted GMEC stating that he did not agree to the deferred payment plan stating that it was preventing him from switching to another retail electric provider (REP) GMEC reviewed the call and determined that Mr [redacted] agreed to a deferred payment plan On October 6, 2017, Mr [redacted] contacted GMEC stating that he did not agree to a deferred payment plan A second review of the call from September 26, determined that a deferred payment plan was not fully agreed to and a request was processed to remove the switch-hold Additionally, GMEC stated that once the request was completed to reinstate Mr [redacted] to his previous provider, the previous payment of $would be credited to the account as well and a refund check would be issued On October 9, 2017, a request was processed to reinstate Mr [redacted] electric service account to his previous REP On October 27, 2017, GMEC received confirmation that Mr [redacted] electric service account was reinstated to his previous REP effective October 19, On October 30, 2017, an invoice for $was sent for the billing period of September 19, through October 18, and October 18, through October 19, with a Balance Forward of $154.43, Current Charges of $and a Bill Adjustment credit of $ Resolution A review of GMEC’s records indicates that a deferred payment plan was initially agreed to then declined As a result of the deferred payment plan not agreed to, a request was processed to reinstate Mr [redacted] service to is previous REP Additionally, a one-time courtesy credit of $was applied to the account along with a one-time courtesy credit of $ Mr [redacted] has been contacted and advised that a refund check will be issued reflecting a total of $ For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from 8:a.mto 5:p.m [redacted] Customer Support [redacted]

At Green Mountain Energy, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings:Brief description of complaintMs [redacted] complaint against Green Mountain Energy Company (GMEC) concerns increased invoicing for the previous three billing periods for electric service at [redacted] ***.HistoryGMEC’s records indicate that Ms [redacted] service account at [redacted] has been active with GMEC since February 7, Ms [redacted] account was enrolled on GMEC’s Pollution Free plan which includes a CenterPoint Energy Charge of $for the months May – October, a CenterPoint Energy Charge of $for the months November – April, and a monthly base charge of $ This is a month-to-month variable price plan with no Early Cancellation Fee.On June 13, 2017, an invoice for $was sent for the billing period of May 9, 2017, through June 8, (1,kWh) with a Current Charges of $On July 7, 2017, Ms [redacted] contacted GMEC concerning the high invoice GMEC confirmed that the increased invoice was a result of increased usage and the price plan for the account GMEC offered available price plans to update to and Ms [redacted] declined On July 13, 2017, an invoice for $was sent for the billing period of June 8, through July 10, (2,kWh) with Current Charges of $and a Late Payment Penalty of $On July 21, 2017, GMEC received notification that a switch request from another retail electric provider (REP) was received at [redacted] effective July 21, resulting in the closure of Ms [redacted] account On July 25, 2017, Ms [redacted] contacted GMEC concerning the high invoice GMEC confirmed that increased invoicing was a result of increased usage for the account Later on July 25, 2017, a final invoice for $was sent for the billing period of July 10, through July 21, (1,kWh) with a Balance Forward of $and Current Charges of $ResolutionGMEC has invoiced Ms [redacted] account in accordance with the Terms of Service, EFL and the meter readings for the premise provided by CenterPoint Energy (CNP) CNP is the entity responsible for reading Ms [redacted] meter and delivering accurate meter reads to GMEC for billing On August 18, 2017, a GMEC representative contacted CNP to verify the readings submitted for the disputed billing periods of May 9, through July 21, 2017.For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m[redacted] Customer Support [redacted]