Bc Products Co Llc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have concerns with the fact that I had to go through the Revdex.com to resolve this matter over such a small dollar amount. I hope for future complaints to be held within GMEC.
Regards,
[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings: ...

Issue Ms. [redacted]’s complaint against GMEC concerns GMEC continuing to charge her for electricity service at her previous address after moving to a new address and notifying GMEC to cancel her service.  Ms. [redacted]’s states that she called GMEC on or around September 9, 2015 to cancel service and to the disconnection order. History After researching this complaint we have concluded the following: Ms. [redacted] was served by GME at [redacted] from September 19, 2014 to November 16, 2015.  Ms. [redacted]’s GMEC account history did not indicate Ms. [redacted] contacting GMEC during her service with GMEC to request a move-out due to moving to a new address.  On November 16, 2015, another GMEC customer processed a move-in at [redacted] resulting in the closure of Ms. [redacted]’s account effective November 16, 2015. Resolution GMEC regrets any inconvenience or miscommunication these proceedings may have caused Ms. [redacted].  GMEC’s records do not reflect that a request was received from Ms. [redacted] to cancel the electric service account at [redacted].  Ms. [redacted] is responsible for the charges from the electricity service rendered at [redacted] from September 19, 2014 to November 16, 2015.  Nonetheless, as a courtesy, a Disconnect Notice Fee of $20.00 and Disconnect Request Fees totaling $50.00 were credited to Ms. [redacted]’s account. Ms. [redacted] will still be responsible remaining electricity charges of $333.54 and are considered valid.  If you have any further questions please feel free to contact me. For any additional questions about this concern, please contact me at the number below.  I’m available Monday through Friday from 8 a.m. to 5 p.m. [redacted] Customer Support [redacted]

Green Mountain Energy’s Response to Revdex.com Case #[redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:...

 IssueMs. [redacted] is disputing the Early Cancellation Fee invoiced for her electric service at [redacted].  Additionally, Ms. [redacted] states that a door-to-door sales representative provided misleading information regarding the weekend usage charge; therefore, she would not be held responsible for the cancellation fee. HistoryOn September 2, 2014, Ms. [redacted] was contacted by a GMEC door-to-door sales representative and she agreed to switch her electric service account at [redacted] to GMEC effective September 3, 2014.  Ms. [redacted] agreed to enroll in the GMEC Pollution Free Weekend Connect 24 plan with a $150.00 promotional incentive, with a $0.00 Base Charge, and a Weekday Energy Charge of $0.12593, a Weekend Charge of $0.00, and CNP Delivery Charges of $8.52 per month and 3.8563¢ per kWh the term of this plan is 24 months and it has a $295.00 Early Cancellation Fee.  During the third party verification (TPV) call, Ms. [redacted] was provided with the components of the GMEC Pollution Free Weekend Connect 24 plan including the Early Cancellation Fee.  The GMEC door-to-door sales representative provided Ms. [redacted] with her Terms of Service agreement, a copy of the “Your Rights as a Customer” document and an electricity facts label (EFL) on September 2, 2014.  Additionally, an email confirmation was sent to Ms. [redacted] at [redacted] on September 2, 2014 confirming her switch request.  The confirmation email included links to the “Your Rights as a Customer” document, Terms of Service agreement and EFL.  Ms. [redacted] switch completed on September 3, 2014. On October 2, 2014, an invoice for $205.32 was sent for the billing period of September 3, 2014 through September 29, 2014 and reflects Pollution Free Weekend Connect 24 plan pricing. Subsequent invoices sent to Ms. [redacted] from October 31, 2014 through September 2, 2015 reflect GMEC Pollution Free Weekend Connect 24 plan pricing. On September 9, 2015, GMEC received notification that the electric service account at [redacted] was switching to another REP effective September 9, 2015. On September 11, 2015, a final invoice for $644.14 was sent for the final billing period of August 28, 2015 through September 9, 2015 and includes an Early Cancellation Fee of $295.00. ResolutionGMEC apologizes for any miscommunication or confusion Ms. [redacted] may have experienced.  A review of the account determined that Ms. [redacted] account has been invoiced correctly based upon the terms and conditions disclosed on her EFL.  Additionally, a review of Ms. [redacted] TPV call confirmed that all pricing information disclosed at the time of the enrollment.  As advised during the enrollment call, GMEC’s Pollution Free Weekend Connect 24 plan offers a weekend energy charge of $0.00 per kWh; however, CenterPoint Energy (CNP) Delivery Charges are passed through without mark-up.As such, the account has been invoiced correctly.   As a one-time courtesy, the $295.00 Early Cancellation Fee was credited to Ms. [redacted] account, leaving a remaining due balance of $91.49. On October 8, 2015, a GMEC representative contacted Ms. [redacted] and provided her with an explanation of her account status. For any additional questions about this concern, please contact me at the number below.  I’m available Monday through Friday from 8 a.m. to 5 p.m.   [redacted]Customer Support [redacted]

Green Mountain Energy Company’s Rebuttal Response to Revdex.com Case # [redacted]
Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Mr. and Ms. [redacted] and we understand their concerns regarding a payment that has not posted to the GMEC account.
As previously stated, GMEC’s Remittance Processing Department could not locate any payments received from Mr. [redacted] during the month of December 2015. A GMEC representative contacted Ms. [redacted] and she was provided with instructions to submit additional supporting payment documentation (bank transaction details) in order for GMEC to research further.
GMEC did not receive any supporting documentation in regards to the bank transaction details in order for GMEC to research further.
On April 13, 2016, GMEC received notification that the electric service account at 612 Rain Lilly was being switched to another retail electric provider effective April 15, 2016.
On April 20, 2016, a final invoice for $1,507.02 was sent due by May 5, 2016.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted]
Customer Support
713-488-5497

Green Mountain Energy Company’s Response to Revdex.com Case #[redacted]At Green Mountain Energy Company, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:IssueMs....

[redacted] complaint against Green Mountain Energy Company (GMEC) concerns being assessed charges after being informed that a trial period would be in effect to assess GMEC.HistoryOn July 23, 2017, GMEC received a valid online enrollment request from Ms. [redacted] for electricity services.  Ms. [redacted] agreed to enroll the electric service account at [redacted] to GMEC effective July 31, 2017.  Ms. [redacted] agreed to enroll in the GMEC SolarSPARC 10% 24 Connect plan.  The term of this plan is 24 months and it has a $200.00 Early Cancellation Fee.  Ms. [redacted] was provided with her Terms of Service, a copy of the “Your Rights as a Customer” document and an Electricity Facts Label (EFL) at the time of the enrollment on July 23, 2017.  On July 28, 2017, Mr. [redacted], on behalf of Ms. [redacted], contacted GMEC to cancel the switch request and the request was processed. On August 1, 2017, GMEC received notification that a move in request from another retail electric provider (REP) was received for electric service at [redacted] resulting in the closure of Ms. [redacted] account. On August 3, 2017, Ms. [redacted] contacted GMEC to dispute the connection of service and related charges for the account.  GMEC advised Ms. [redacted] that a cancellation of a switch request would require two business days to complete and that she would be responsible for charges while the service was active in her name.  Ms. [redacted] ended the call.  On August 4, 2017, a final invoice for $6.48 was sent for the billing period of July 31, 2017 through August 1, 2017. ResolutionA review of GMEC’s records indicates that a valid enrollment was received from Ms. [redacted]; however, as a response to resolve the issue, a bill credit of $6.48 has been applied to the account to bring the account to a zero balance. For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8:00 a.m. to 5:00 p.m. [redacted]Customer Support[redacted]

Green Mountain Energy’s Response to Revdex.com Case # [redacted]
At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
Issue
Ms....

[redacted] is requesting to receive a $100.00 gift card promotional incentive for the electric service at [redacted].
History
On July 23, 2015, Ms. [redacted] contacted GMEC requesting to receive a $100.00 gift card promotional incentive. At that time, a GMEC representative advised Ms. [redacted] that the account was eligible to receive the $100 gift card. Additionally, a rebate form was sent via email to Ms. [redacted] at [redacted].
On December 30, 2015, Ms. [redacted] contacted GMEC requesting a status of the $100.00 gift card promotional incentive. A GMEC representative advised Ms. [redacted] that GMEC records did not reflect that the rebate form was received. At that time, an additional rebate form was sent via email to Ms. [redacted] at [redacted].
Resolution
GMEC regrets any inconvenience these proceedings may have caused Ms. [redacted]. On February 4, 2016, a GMEC representative contacted Ms. [redacted] regarding the gift card. At that time, a request was processed to investigate the account.
Ms. [redacted] will be contacted once the investigation is complete.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted]
Customer Support
[redacted]

Green Mountain Energy’s Response to Revdex.com Case # [redacted] Rebuttal
Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Ms. [redacted], and we understand Ms. Shepard’s concerns regarding the invoiced charges for the electric service at [redacted].
While we understand Ms. [redacted] concerns regarding the invoiced charges to her account.
A review of Ms. [redacted]’s account determined that the account was submitted to Collections in accordance with her Terms of Service. At this time, no billing adjustments are warranted.
For any additional questions about this concern, please contact me at [redacted]. I am available Monday through Friday from 8:00 a.m. to 5:00 p.m.

Complaint: [redacted]
I am rejecting this response because:In GMEC's response, ONCOR indicated that the usage and meter reads are accurate. I am wondering how ONCOR can reach such conclusion. Did ONCOR really go to the field and check the meter is functioning correctly? I request GMEC to provide me a formal report from ONCOR to explain how they reach such conclusion.I already reported the unexpected high usage of electricity during May 2017, and followed up few times, but never got response from GMEC, toward a resolution. Considering all the time and energy I spent, the frustration and emotional suffer, I still request a compensation from GMEC.After all, regardless how GMEC and ONCOR explain, I know I consumed little or almost no electricity during the whole time period with GMEC, since nobody lived in the apartment, and we also checked to make sure the electrical appliance was turned off.
Regards,
[redacted]

Tell us why here...Green Mountain Energy Company’s Response to Revdex.com Case #[redacted]
At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our...

findings:
Issue
Ms. [redacted] is disputing the invoiced charges for the service address at [redacted].
History
On March 23, 2016, Ms. [redacted] processed an online request to initiate electric service at
[redacted] effective March 24, 2016. Ms. [redacted] agreed to enroll on the GMEC Pollution Free Conserve 12 Choice plan. This plan offers a Base Charge of $10.00 per month, an Energy Charge of 1.225000¢ for usage up to 1,000 kWh, an Energy Charge of 6.772000¢ for usage greater than 1,000 kWh and CenterPoint Energy (CNP) Delivery Charges of $5.47 per month and 3.8779¢ per kWh. The term of this plan is 12 months and it has an Early Cancellation Fee of $200.00. Ms. [redacted]’s move-
in completed on March 24, 2016.
On April 11, 2016, an invoice for $27.80 was sent for the billing period of March 25, 2016 through
April 6, 2016 due by April 27, 2016. This invoice reflects the GMEC Pollution Free Conserve 12 Choice plan pricing.

On May 11, 2016, an invoice for $82.72 was sent for the billing period of April 6, 2016 through
May 5, 2016 due by May 27, 2016. This invoice reflects GMEC Pollution Free Conserve 12 Choice plan pricing.
On June 5, 2016, Ms. [redacted] elected to enroll in the Average Billing program via GMEC’s online account management (OAM) system and her request was processed. The Average Billing Program does not reduce a customer’s overall energy expense. Average Billing is a billing option that adjusts the customer’s monthly payment, so charges are based on the average of the charges on the customer’s current and last 11 bills. As a result, the customer’s bills do not increase or decrease dramatically because of seasonal fluctuations in the amount of electricity the customer uses. Ms. [redacted] was sent an Average Billing Program Confirmation email on June 5, 2016.
On June 9, 2016, an invoice for $63.00 was sent for the billing period of May 5, 2016 through
June 6, 2016 due by June 27, 2016. This invoice reflects GMEC Pollution Free Conserve 12 Choice plan pricing.
On July 11, 2016, an invoice for $87.00 was sent for the billing period of June 6, 2016 through
July 6, 2016 with Current Charges of $158.99, a Late Payment Penalty of $3.15, a Current Average Billing Amount of $87.00 and a Balance Forward credit of $3.15. This invoice states, “After payment of your monthly Total Due, your Deferred Balance will be $131.84.”
Subsequent invoices were sent to Ms. [redacted] from August 9, 2016 through December 8, 2016 reflecting her Current Charges, Average Billing amount and Average Billing Deferred Balance.
Resolution
A review of Ms. [redacted]’s account determined that invoices sent to Ms. [redacted] reflected the Average Billing amount, Average Billing Deferred Balance, Current Charges and GMEC Pollution Free Conserve 12 Choice plan pricing. The Deferred Balance is the cumulative difference between the monthly Average Billing amount and the actual monthly charges and is reflected on each of the monthly invoices. As such, GMEC has invoiced Ms. [redacted]’s account correctly based upon the terms and conditions of GMEC’s Average Billing Program, the terms and conditions disclosed on the GMEC Pollution Free Conserve Choice 12 plan EFL and the meter readings provided by CNP and no adjustments are warranted.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted]
Customer Support
[redacted]

Please see the attached response to Revdex.com Case # [redacted].Thanks,[redacted]

Green Mountain Energy’s Response to Revdex.com Case #[redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:...

 IssueMr. [redacted] complaint against Green Mountain Energy Company (GMEC) concerns fees accessed when an invoice is not paid by the due date. HistoryIn review, GMEC’s records does not reflect an active account for Mr. [redacted] for the electric service address of [redacted]  ResolutionGMEC apologizes for any miscommunication or confusion Mr. [redacted] may have experienced.    On October 15, 2015, a GMEC representative attempted to contacted Mr. [redacted]; however, the contact number provided in the complaint was invalid. For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.    [redacted]Customer Support [redacted]

Green Mountain Energy’s Response to Revdex.com Case # [redacted]
At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:...


Issue
Ms. [redacted] complaint against GMEC concerns the unauthorized switch of her electric service at [redacted].
History
GMEC has served Ms. [redacted] electric service account at [redacted] since July 10, 2014.
On July 14, 2016, GMEC received notification that due to a move-in request received from another retail electric provider (REP) at [redacted], Ms. [redacted] account was closing effective July 15, 2016.
On July 19, 2016, a final invoice for $265.66 was sent for the final billing period of June 16, 2016 through July 15, 2016 with Current Charges of $198.16, a $20.00 Disconnect Notice Fee, a $25.00 Disconnect Request Fee, a $15.00 Reconnect Request Fee and a $7.50 Late Payment Penalty due by August 4, 2016.
Payments totaling $385.66 were received from July 21, 2016 through September 14, 2016 through GMEC’s online account management (OAM) which posted to Ms. [redacted] account and was applied to the final invoice, resulting and a credit balance of $120.00.
On October 20, 2016, Ms. [redacted] contacted GMEC to advise that she was not able to process a payment via her OAM and requested the current status of her account. While reviewing the account, Ms. [redacted] call dropped; therefore, no additional information was provided regarding the account status.
On November 7, 2016 Ms. [redacted] contacted GMEC to advise that she did not agree to cancel her electric service with GMEC; therefore, a request was processed to investigate Ms. [redacted] account.
Later on November 7, 2016, GMEC processed a request through the retail electric market to regain Ms. [redacted] electric service account at [redacted] as of the date of loss.
The process to regain Ms. [redacted] electric service account at [redacted] completed on November 28, 2016 with an effective date of July 19, 2016. As such, Ms. [redacted] electric service account was invoiced for the billing period of July 19, 2016 through November 14, 2016 as reflected on the November 29, 2016 invoice.
On December 6, 2016, multiple contacts were received from Ms. [redacted] disputing the invoiced billing periods of July 19, 2016 through November 14, 2016. Ms. [redacted] was provided with an explanation of the components used to calculate the July 19, 2016 through November 14, 2016 invoiced charges. Additionally, Ms. [redacted] was offered the option to set up payment arrangements towards the invoiced charges; however, she declined.
Resolution
GMEC received a valid transaction and authorization from the ERCOT to close Ms. [redacted] GMEC account effective July 14, 2016 due to an enrollment request received by another REP and GMEC responded appropriately. Ms. [redacted] GMEC service was cancelled and the new customer enrolled at the premise as per the request verified by ERCOT and the other REP. After Ms. [redacted] advised GMEC that her service should not have been cancelled, GMEC immediately submitted a request through the retail market to regain her account which completed effective November 28, 2016.
Although adjustments are not warranted for Ms. [redacted] account, she may contact a GMEC representative directly at [redacted], Monday through Friday, to request payment arrangements for the balance due if needed.

Green Mountain Energy Company (GMEC)’s Response to Revdex.com Case # [redacted] RebuttalGMEC regrets any inconvenience these proceedings may have caused Mr. [redacted].  On December 30, 2015, a corrected final invoice with a credit balance of $262.63 was sent for the final billing period of October 22, 2015 through November 16, 2015 with Current Charges of $16.56, a Deposit Refund of $279.00 and a Deposit Interest credit of $0.19.  This invoice reflects the GMEC Renewable Rewards Credit for $37.25.   Account records reflect that multiple calls were received from Mr. [redacted] regarding the status of his deposit refund and Mr. [redacted] was advised that the credit balance refund has been processed.On December 30, 2015, a courtesy credit of $25.00 was applied to Mr. [redacted]’s account resulting in a credit balance of $287.63 which will be sent in the form of a refund check.For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 9 a.m. to 5 p.m.  [redacted]Customer Support[redacted]

Complaint: [redacted]
I am rejecting this response because:EVERYTHING IN MY APARTMENT IS TURNED OFF! I paid between $70 and $95 a month when I LIVED in my place and fully used electricity (including AC). Now when...

I DO NOT LIVE there and EVERYTHING is unplugged and turned off, including the refrigerator, I still am being billed the same money! I believe you are a scam and I would never recommend anyone to go to Green Mountain Energy! Luckily there are many other options.
Regards,
[redacted]

Green Mountain Energy’s Response to Revdex.com Case #[redacted] Rebuttal
Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Ms. [redacted] and we understand Ms. [redacted]’s concerns regarding the $100.00 gift card promotional incentive.
On February 4, 2016, a GMEC representative contacted Ms. [redacted] regarding the gift card. At that time, a request was processed to investigate the account. A review of Ms. [redacted]’s account determined that the she was eligible to receive the $100.00 gift card.
On February 12, 2016, the gift card was sent via email to [redacted].
For any additional questions about this concern, please contact me at [redacted]. I am available Monday through Friday from 8:00 a.m. to 5:00 p.m.

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted]
At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our...

findings:
Issue
Mr. [redacted]’s states that a GMEC sales representative provided misleading information in an effort to switch the electric service at [redacted].
History
Mr. [redacted] was contacted by a GMEC sales representative and he agreed to switch her electric service at [redacted] to GMEC effective January 11, 2016. Mr. [redacted] agreed to enroll in the GMEC Pollution Free 24 Connect plan. The term of this plan is 24 months and it has a $295.00 Early Cancellation Fee. Additionally, an email confirmation was sent to Mr. [redacted] at [redacted] confirming his switch request. The confirmation email included a link to the Your Rights as a Customer, Terms of Service and EFL documents.
Mr. [redacted]’s switch completed on January 11, 2016.
On January 20, 2016, Mr. [redacted] contacted GMEC stating he was advised by the sales representative that GMEC will pay the cancellation fee to his previous retail electric provider (REP), for switching his electric services. At that time, a GMEC representative advised Mr. [redacted] that GMEC does not pay cancellation fees to REPs if a consumer switches their electric service.
Resolution
GMEC apologizes for any confusion or inconvenience these proceedings may have caused Mr. [redacted]. A review of Mr. [redacted]’s account determined a switch request was received from a storefront retail location; however, GMEC does not pay cancellation fees associated with the switching of electric service.
A GMEC representative has contacted Mr. [redacted] and offered to switch his electric service back with his previous REP.
The issue remains pending at this time.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted] Customer Support
[redacted]

Green Mountain Energy’s response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:...

 IssueMr. [redacted] disputes the price plan for the electric service at [redacted].  HistoryOn June 12, 2015, an online request was received to switch Mr. [redacted]’s electric service at [redacted] effective July 6, 2015. Mr. [redacted] agreed to enroll in the GMEC Pollution Free Conserve 12 Choice price plan.  This plan offers an energy charge of $1.495500 cents per kWh for usage up to 1000 kWh and $8.820500 cents/kWh for all usage above 1000 kWh in a billing cycle, a $0.00 base charge and Oncor electric delivery charges of $5.25 per month and 3.3294 cents per kWh. The term of this plan is 12 months and it has a $150.00 early cancellation fee.  Mr. [redacted]’s enrollment confirmation was sent to the email address of [redacted] on June 12, 2015.  The confirmation email included links to the terms of service, “Your Rights as a Customer” and electricity facts label (EFL) documents.  The switch request completed effective July 6, 2015. On June 17, 2015, Mr. [redacted] contacted GMEC requesting a status of the switch request. The GMEC representative advised Mr. [redacted] that the switch request is scheduled for July 6, 2015 and provided the price plan details. GMEC received multiple contacts from Mr. and Ms. [redacted] on July 31, 2015, requesting a status of the switch request. The GMEC representatives improperly advised Mr. and Ms. [redacted] that the switch request was cancelled and processed a new enrollment request, which resulted in the closure of Mr. [redacted]’s current account.  Additionally, an investigation was submitted to review Mr. [redacted]’s price plan. On August 7, 2015, a GMEC representative reviewed the investigation request and enrolled the account on the incorrect price plan. GMEC received multiple contacts from Mr. [redacted] on August 18, 2015 disputing the price plan. The GMEC representatives advised Mr. [redacted] that GMEC is unable to honor the price plan agreed to on June 12, 2015, because the price plan is no longer available. ResolutionGMEC apologizes for any inconvenience or confusion Mr. [redacted] may have experienced during the establishment of his electric service account with GMEC. On August 18, 2015, A GMEC representative contacted Mr. [redacted] to advise that GMEC will honor the price plan agreed upon on June 12, 2015. Additionally, as a courtesy, $50.00 was credited to the account. For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.   [redacted]
[redacted]
[redacted]

As stated by GMEC:"On September 1, 2017, an invoice for $414.12 was sent for the billing period of July 31, 2017 through August 29, 2017 which includes a Customer Request Clearance - Transportation charge of $10.00, a Customer Request Clearance – Labor charge of $37.33, a Customer Request Clearance – Material charge of $52.36, a Customer Request Clearance – Transportation charge of $20.00 and a Customer Request Clearance – Labor charge of $74.65."As you can see I was charged TWICE for transportation and TWICE for labor and a charge for materials when no materials were used. Yes, I did agree to accepting charges for the work, however I did NOT agree to being charged twice. Oncor came out to perform work ONE time. Why am I being double billed? I attempted to resolve this with Oncor, however they kept directing me back to GMEC. I am happy to accept responsibility for the $10.00 and a Customer Request Clearance – Labor charge of $37.33 charges. I will NOT accept the duplicated transportation charge or the materials charge. Oncor made one trip to my residence to simply move their line from a temporary meter to my permanent meter. Again, I would be happy to address this with Oncor, but they said they can't do anything because they didn't bill me.Regards,[redacted]

Please see GMEC's response to Revdex.com Case #[redacted].for additional questions regarding this matter, please contact me at [redacted].Thanks,[redacted]

Complaint: [redacted]
I am rejecting this response because:no where on this monthly statement does it say disconnection notice fee it says disconnection notice fee, it says disconnection fee and we have not been disconnected how can there be a fee.
Regards,
[redacted]