Dear Revdex.comWhen a customer purchases a boxed chest, for examples [redacted] , we also offer to put it together for an small additional fee but some customers do not want to pay for it! So, we have them sign a NO RETURN POLICY NO REFUND ! THAT has been Our STORE POLICY SINCE WE OPENEDI can't force a customer to pay additional fee for my staff to put it together and pick it up the next day or soWe tell them all the time there are a lot of screws to put together! Thank you for your time[redacted] General ManagerBDS DISCOUNT
Hello,The following issue has been resolved after careful review from the administrationThe replacement mattress has been delivered at no additional cost and the desk drawer has been looked at.We apologize for the mistake of our sales associate and will look into additional training to prevent further issues.Thank you for your business,BDS Team?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .It took for me over a month hear from the store manager in regard my complaintFor being the store general manager, he is not well informed how does his store employees run the businessApparently he did not know what was happening for that long with a customerIf I accept the furniture, and I need to file a claim for guaranty in the future, It will not going to workI do not want anything to do with that business after all of this happenedThey can not run a business stepping over people in other to make money no matter what Taking customers money, then taking their time for the customer to receive the order over a month later is unacceptableRegards, [redacted]
Dear Revdex.comYou can CLEARLY SEE THE ATTACHED DOCUMENTS THAT HE signed that states "Any Furniture that needs FORCING or hoisting in any manor into your premises BDS DISCOUNT is not responsible for any/all damages that may OCCUR."? As, I stated my drivers assessed the situation before taking out the furniture from the truck and spoke to Mr [redacted] and told him that the furniture would not fit and that he would have to sign because they knew that it would not fitHe agreed and signed and they proceeded to bring the furniture in.? Thank you very much, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWas she there when the sales person checked me out No So how does she know what was offered to me Customer satisfactionThat place is a joke !!! Just check the reviews on yelp.] Regards, [redacted]
Dear Revdex.comWe delivered Mr [redacted] furniture on 4/18/and upon arriving my delivery guys assessed the situation and realized that going up to the 3rd floor with his furniture was not going to be impossible! They immediately stamped the paperwork,review it and had him sign (which is attached and you can clearly see it) ! Thank you and if you have any questions please feel free and contact me ! [redacted] General ManagerBDS DISCOUNT
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? Regards, [redacted] ***? I would like the company to replace the three damaged pieces they put on this piece of furniturethey told me they were bringing the piece already assembled, they did not say to me that they would assemble in house and be here for a couple of hours I did not have full time necessary for a full inspectionI do not want the piece replaced I want the damaged pieces replaced I have pictures and would like to submit them to youI showed one of their evening managers he said those pieces should be replaced but he said he was only filling in for someone elsethey should replace the damaged piecesI really don"t see why they don"t want to give their customers good service ? ?
Dear Revdex.com,I know for a fact if we offered her delivery, WE OFFERED TO BUILD THE CHEST AS WELL! That makes zero sense that we would offer one and not the other! We are here to satisfy our customers ! Thank you very much for your time! [redacted] General ManagerBDS DISCOUNT
Unfortunately, our policy dictates no money back on purchasesWe will gladly exchange the TV stand for a bigger size, or return it for a store credit that does not expire and can be used on anything in the storeIn regards to the setup, we can send our team out to take a look at what exactly looks loose.?
Dear Revdex.comYou can CLEARLY SEE THE ATTACHED DOCUMENTS THAT HE signed that states "Any Furniture that needs FORCING or hoisting in any manor into your premises BDS DISCOUNT is not responsible for any/all damages that may OCCUR." As, I stated my drivers assessed the situation before taking out the furniture from the truck and spoke to Mr [redacted] and told him that the furniture would not fit and that he would have to sign because they knew that it would not fitHe agreed and signed and they proceeded to bring the furniture inThank you very much, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWas she there when the sales person checked me out No So how does she know what was offered to me Customer satisfactionThat place is a joke !!! Just check the reviews on yelp.] Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? Regards, [redacted] ? ?
HI,First of all, the store policy is no cancellation on any special orders or refunding any moneyabout [redacted] we have her merchandise in the store and ready to be delivered, but she refused to take it, and we already arranged a delivery time for hershe can contact me at my phone number directly, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .It took for me over a month hear from the store manager in regard my complaintFor being the store general manager, he is not well informed how does his store employees run the businessApparently he did not know what was happening for that long with a customerIf I accept the furniture, and I need to file a claim for guaranty in the future, It will not going to workI do not want anything to do with that business after all of this happenedThey can not run a business stepping over people in other to make money no matter what.? Taking customers money, then taking their time for the customer to receive the order over a month later is unacceptable.? Regards, [redacted] ? ?
HI,First of all, the store policy is no cancellation on any special orders or refunding any moneyabout *** *** we have her merchandise in the store and ready to be delivered, but she refused to take it, and we already arranged a delivery time for hershe can contact me at my phone
number directly, *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Dear Revdex.comWe delivered Mr *** furniture on 4/18/and upon arriving my delivery guys assessed the situation and realized that going up to the 3rd floor with his furniture was not going to be impossible! They immediately stamped the paperwork,review it and had him sign (which is attached and you
can clearly see it) ! Thank you and if you have any questions please feel free and contact me !*** *** General ManagerBDS DISCOUNT
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
No you won't gladly exchange it for a bigger sizeWe tried that at the storeYou don't have a bigger size in that same TV standI won't take a TV stand that I don't likeI spent an hour at the store and looking at all your catalogs and you don't have that same TV stand in a bigger sizeSo trying to give me something that I don't like just because you want to keep my money won't help meThe way you treat your customers is disgusting to say the least
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did not sign any paperwork stating they would be destroying my walls and furnitureThe delivery drivers went as far as kicking my sofaI have witnesses that were present and one is a furniture mover for a livingI will not stop until this company accepts responsibility and fixes the problem. Thank you Regards,
*** ***
Unfortunately, our policy dictates no money back on purchasesWe will gladly exchange the TV stand for a bigger size, or return it for a store credit that does not expire and can be used on anything in the storeIn regards to the setup, we can send our team out to take a look at what exactly looks
loose
Dear Revdex.comWhen a customer purchases a boxed chest, for examples [redacted] , we also offer to put it together for an small additional fee but some customers do not want to pay for it! So, we have them sign a NO RETURN POLICY NO REFUND ! THAT has been Our STORE POLICY SINCE WE OPENEDI can't force a customer to pay additional fee for my staff to put it together and pick it up the next day or soWe tell them all the time there are a lot of screws to put together! Thank you for your time[redacted] General ManagerBDS DISCOUNT
Hello,The following issue has been resolved after careful review from the administrationThe replacement mattress has been delivered at no additional cost and the desk drawer has been looked at.We apologize for the mistake of our sales associate and will look into additional training to prevent further issues.Thank you for your business,BDS Team?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .It took for me over a month hear from the store manager in regard my complaintFor being the store general manager, he is not well informed how does his store employees run the businessApparently he did not know what was happening for that long with a customerIf I accept the furniture, and I need to file a claim for guaranty in the future, It will not going to workI do not want anything to do with that business after all of this happenedThey can not run a business stepping over people in other to make money no matter what Taking customers money, then taking their time for the customer to receive the order over a month later is unacceptableRegards, [redacted]
Dear Revdex.comYou can CLEARLY SEE THE ATTACHED DOCUMENTS THAT HE signed that states "Any Furniture that needs FORCING or hoisting in any manor into your premises BDS DISCOUNT is not responsible for any/all damages that may OCCUR."? As, I stated my drivers assessed the situation before taking out the furniture from the truck and spoke to Mr [redacted] and told him that the furniture would not fit and that he would have to sign because they knew that it would not fitHe agreed and signed and they proceeded to bring the furniture in.? Thank you very much, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWas she there when the sales person checked me out No So how does she know what was offered to me Customer satisfactionThat place is a joke !!! Just check the reviews on yelp.] Regards, [redacted]
Dear Revdex.comWe delivered Mr [redacted] furniture on 4/18/and upon arriving my delivery guys assessed the situation and realized that going up to the 3rd floor with his furniture was not going to be impossible! They immediately stamped the paperwork,review it and had him sign (which is attached and you can clearly see it) ! Thank you and if you have any questions please feel free and contact me ! [redacted] General ManagerBDS DISCOUNT
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? Regards, [redacted] ***? I would like the company to replace the three damaged pieces they put on this piece of furniturethey told me they were bringing the piece already assembled, they did not say to me that they would assemble in house and be here for a couple of hours I did not have full time necessary for a full inspectionI do not want the piece replaced I want the damaged pieces replaced I have pictures and would like to submit them to youI showed one of their evening managers he said those pieces should be replaced but he said he was only filling in for someone elsethey should replace the damaged piecesI really don"t see why they don"t want to give their customers good service ? ?
Dear Revdex.com,I know for a fact if we offered her delivery, WE OFFERED TO BUILD THE CHEST AS WELL! That makes zero sense that we would offer one and not the other! We are here to satisfy our customers ! Thank you very much for your time! [redacted] General ManagerBDS DISCOUNT
Unfortunately, our policy dictates no money back on purchasesWe will gladly exchange the TV stand for a bigger size, or return it for a store credit that does not expire and can be used on anything in the storeIn regards to the setup, we can send our team out to take a look at what exactly looks loose.?
Dear Revdex.comYou can CLEARLY SEE THE ATTACHED DOCUMENTS THAT HE signed that states "Any Furniture that needs FORCING or hoisting in any manor into your premises BDS DISCOUNT is not responsible for any/all damages that may OCCUR." As, I stated my drivers assessed the situation before taking out the furniture from the truck and spoke to Mr [redacted] and told him that the furniture would not fit and that he would have to sign because they knew that it would not fitHe agreed and signed and they proceeded to bring the furniture inThank you very much, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWas she there when the sales person checked me out No So how does she know what was offered to me Customer satisfactionThat place is a joke !!! Just check the reviews on yelp.] Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? Regards, [redacted] ? ?
HI,First of all, the store policy is no cancellation on any special orders or refunding any moneyabout [redacted] we have her merchandise in the store and ready to be delivered, but she refused to take it, and we already arranged a delivery time for hershe can contact me at my phone number directly, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .It took for me over a month hear from the store manager in regard my complaintFor being the store general manager, he is not well informed how does his store employees run the businessApparently he did not know what was happening for that long with a customerIf I accept the furniture, and I need to file a claim for guaranty in the future, It will not going to workI do not want anything to do with that business after all of this happenedThey can not run a business stepping over people in other to make money no matter what.? Taking customers money, then taking their time for the customer to receive the order over a month later is unacceptable.? Regards, [redacted] ? ?
HI,First of all, the store policy is no cancellation on any special orders or refunding any moneyabout *** *** we have her merchandise in the store and ready to be delivered, but she refused to take it, and we already arranged a delivery time for hershe can contact me at my phone
number directly, *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Dear Revdex.comWe delivered Mr *** furniture on 4/18/and upon arriving my delivery guys assessed the situation and realized that going up to the 3rd floor with his furniture was not going to be impossible! They immediately stamped the paperwork,review it and had him sign (which is attached and you
can clearly see it) ! Thank you and if you have any questions please feel free and contact me !*** *** General ManagerBDS DISCOUNT
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
No you won't gladly exchange it for a bigger sizeWe tried that at the storeYou don't have a bigger size in that same TV standI won't take a TV stand that I don't likeI spent an hour at the store and looking at all your catalogs and you don't have that same TV stand in a bigger sizeSo trying to give me something that I don't like just because you want to keep my money won't help meThe way you treat your customers is disgusting to say the least
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did not sign any paperwork stating they would be destroying my walls and furnitureThe delivery drivers went as far as kicking my sofaI have witnesses that were present and one is a furniture mover for a livingI will not stop until this company accepts responsibility and fixes the problem. Thank you Regards,
*** ***
Unfortunately, our policy dictates no money back on purchasesWe will gladly exchange the TV stand for a bigger size, or return it for a store credit that does not expire and can be used on anything in the storeIn regards to the setup, we can send our team out to take a look at what exactly looks
loose