Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did not sign any paperwork stating they would be destroying my walls and furnitureThe delivery drivers went as far as kicking my sofaI have witnesses that were present and one is a furniture mover for a livingI will not stop until this company accepts responsibility and fixes the problem. Thank you Regards,
*** ***
Hello,The following issue has been resolved after careful review from the administrationThe replacement mattress has been delivered at no additional cost and the desk drawer has been looked at.We apologize for the mistake of our sales associate and will look into additional training to prevent
further issues.Thank you for your business,BDS Team
Dear Revdex.com,I know for a fact if we offered her delivery, WE OFFERED TO BUILD THE CHEST AS WELL! That makes zero sense that we would offer one and not the other! We are here to satisfy our customers ! Thank you very much for your time!*** *** General ManagerBDS DISCOUNT
After reviewing the damages the customer presented, we have come to a conclusion that it does not satisfy a second replacementThe customer is liable for what happens to the furniture after the delivery crew leave the premise. BDS
Dear Revdex.comWhen a customer purchases a boxed chest, for examples *** ***, we also offer to put it together for an small additional fee but some customers do not want to pay for it! So, we have them sign a NO RETURN POLICY NO REFUND ! THAT has been
Our STORE POLICY SINCE WE OPENED. I can't force a customer to pay additional fee for my staff to put it together and pick it up the next day or soWe tell them all the time there are a lot of screws to put together! Thank you for your time.*** ***General ManagerBDS DISCOUNT
The manager at BD's, while away, contacted the customer in regards to this issueUnfortunately, policy dictates that warranty does not cover physical damage several months after delivery of productBDS does not own the furniture, therefore the furniture cannot be repossessedThe financial
institution, ***, owns the furniture, hence the payments being made from the customer to ***If the customer does not wish to continue paying for the merchandise, *** has the right to reposes the furniture after contact with the customer. Thank you, BDS Team
Hello,The following issue has been resolved after careful review from the administrationThe replacement mattress has been delivered at no additional cost and the desk drawer has been looked at.We apologize for the mistake of our sales associate and will look into additional training to prevent
further issues.Thank you for your business,BDS Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
No you won't gladly exchange it for a bigger sizeWe tried that at the storeYou don't have a bigger size in that same TV standI won't take a TV stand that I don't likeI spent an hour at the store and looking at all your catalogs and you don't have that same TV stand in a bigger sizeSo trying to give me something that I don't like just because you want to keep my money won't help meThe way you treat your customers is disgusting to say the least
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWas she there when the sales person checked me out No So how does she know what was offered to me Customer satisfactionThat place is a joke !!! Just check the reviews on yelp.]
Regards,
*** *** ? ?
Dear Revdex.comYou can CLEARLY SEE THE ATTACHED DOCUMENTS THAT HE signed that states "Any Furniture that needs FORCING or hoisting in any manor into your premises BDS DISCOUNT is not responsible for any/all damages that may OCCUR."? As, I stated my drivers assessed the situation before taking out the furniture from the truck and spoke to Mr*** and told him that the furniture would not fit and that he would have to sign because they knew that it would not fitHe agreed and signed and they proceeded to bring the furniture in.? Thank you very much,*** ***
Unfortunately, our policy dictates no money back on purchasesWe will gladly exchange the TV stand for a bigger size, or return it for a store credit that does not expire and can be used on anything in the storeIn regards to the setup, we can send our team out to take a look at what exactly looks
loose.?
HI,First of all, the store policy is no cancellation on any special orders or refunding any moneyabout *** *** we have her merchandise in the store and ready to be delivered, but she refused to take it, and we already arranged a delivery time for hershe can contact me at my phone
number directly, *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
Regards,
*** ***
?
?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
?
Regards,
*** ***? I would like the company to replace the three damaged pieces they put on this piece of furniturethey told me they were bringing the piece already assembled, they did not say to me that they would assemble in house and be here for a couple of hours I did not have full time necessary for a full inspectionI do not want the piece replaced I want the damaged pieces replaced I have pictures and would like to submit them to youI showed one of their evening managers he said those pieces should be replaced but he said he was only filling in for someone elsethey should replace the damaged piecesI really don"t see why they don"t want to give their customers good service
?
?
Upon delivery, it is the customers responsibility to check for any damage/defect before the delivery crew leaves the propertyWhatever happens to the item after the delivery crew leaves is solely the responsibilty of the customer.? ? BDS Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did not sign any paperwork stating they would be destroying my walls and furnitureThe delivery drivers went as far as kicking my sofaI have witnesses that were present and one is a furniture mover for a livingI will not stop until this company accepts responsibility and fixes the problem. Thank you Regards,
*** ***
Hello,The following issue has been resolved after careful review from the administrationThe replacement mattress has been delivered at no additional cost and the desk drawer has been looked at.We apologize for the mistake of our sales associate and will look into additional training to prevent
further issues.Thank you for your business,BDS Team
Unfortunately, the best we can do at this point is offer a store credit for the TV stand.
I have no idea about this customer
Unfortunately, the best we can do at this point is offer a store credit for the TV stand
Dear Revdex.com,I know for a fact if we offered her delivery, WE OFFERED TO BUILD THE CHEST AS WELL! That makes zero sense that we would offer one and not the other! We are here to satisfy our customers ! Thank you very much for your time!*** *** General ManagerBDS DISCOUNT
The only thing they offered me was $charge for delivery!!! They never offered me anyone to assemble the chest !!
After reviewing the damages the customer presented, we have come to a conclusion that it does not satisfy a second replacementThe customer is liable for what happens to the furniture after the delivery crew leave the premise. BDS
Dear Revdex.comWhen a customer purchases a boxed chest, for examples *** ***, we also offer to put it together for an small additional fee but some customers do not want to pay for it! So, we have them sign a NO RETURN POLICY NO REFUND ! THAT has been
Our STORE POLICY SINCE WE OPENED. I can't force a customer to pay additional fee for my staff to put it together and pick it up the next day or soWe tell them all the time there are a lot of screws to put together! Thank you for your time.*** ***General ManagerBDS DISCOUNT
The manager at BD's, while away, contacted the customer in regards to this issueUnfortunately, policy dictates that warranty does not cover physical damage several months after delivery of productBDS does not own the furniture, therefore the furniture cannot be repossessedThe financial
institution, ***, owns the furniture, hence the payments being made from the customer to ***If the customer does not wish to continue paying for the merchandise, *** has the right to reposes the furniture after contact with the customer. Thank you, BDS Team
The only thing they offered me was $charge for delivery!!! They never offered me anyone to assemble the chest !!
Hello,The following issue has been resolved after careful review from the administrationThe replacement mattress has been delivered at no additional cost and the desk drawer has been looked at.We apologize for the mistake of our sales associate and will look into additional training to prevent
further issues.Thank you for your business,BDS Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
No you won't gladly exchange it for a bigger sizeWe tried that at the storeYou don't have a bigger size in that same TV standI won't take a TV stand that I don't likeI spent an hour at the store and looking at all your catalogs and you don't have that same TV stand in a bigger sizeSo trying to give me something that I don't like just because you want to keep my money won't help meThe way you treat your customers is disgusting to say the least
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowWas she there when the sales person checked me out No So how does she know what was offered to me Customer satisfactionThat place is a joke !!! Just check the reviews on yelp.]
Regards,
*** *** ? ?
Dear Revdex.comYou can CLEARLY SEE THE ATTACHED DOCUMENTS THAT HE signed that states "Any Furniture that needs FORCING or hoisting in any manor into your premises BDS DISCOUNT is not responsible for any/all damages that may OCCUR."? As, I stated my drivers assessed the situation before taking out the furniture from the truck and spoke to Mr*** and told him that the furniture would not fit and that he would have to sign because they knew that it would not fitHe agreed and signed and they proceeded to bring the furniture in.? Thank you very much,*** ***
Unfortunately, our policy dictates no money back on purchasesWe will gladly exchange the TV stand for a bigger size, or return it for a store credit that does not expire and can be used on anything in the storeIn regards to the setup, we can send our team out to take a look at what exactly looks
loose.?
HI,First of all, the store policy is no cancellation on any special orders or refunding any moneyabout *** *** we have her merchandise in the store and ready to be delivered, but she refused to take it, and we already arranged a delivery time for hershe can contact me at my phone
number directly, *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
Regards,
*** ***
?
?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
?
Regards,
*** ***? I would like the company to replace the three damaged pieces they put on this piece of furniturethey told me they were bringing the piece already assembled, they did not say to me that they would assemble in house and be here for a couple of hours I did not have full time necessary for a full inspectionI do not want the piece replaced I want the damaged pieces replaced I have pictures and would like to submit them to youI showed one of their evening managers he said those pieces should be replaced but he said he was only filling in for someone elsethey should replace the damaged piecesI really don"t see why they don"t want to give their customers good service
?
?
Upon delivery, it is the customers responsibility to check for any damage/defect before the delivery crew leaves the propertyWhatever happens to the item after the delivery crew leaves is solely the responsibilty of the customer.? ? BDS Team