Beach Trading Co. Inc.

Do you have an order number starting with a BN or BX number ? 
 
we would love to cover the return shipping.

Complaint: [redacted]
I am rejecting this response because:I have called this number multiple times, I have provided my contact number multiple times - I have never reached a person, nor have I been called. It is obvious that there is no interest in resolving this problem. Only continuing to jerk me around.
Regards,
[redacted]

We will go ahead and send out a check. 
Please confirm the address.

We are so sorry for this issue which occurred. 
The refund has been put through on 1-31-16. 
 
You should have this shortly.

So sorry for what occurred on this order. 
we went ahead and put a full refund on your credit on the 25th of august.

Complaint: [redacted]
I am rejecting this response because: 
Order number [redacted]
Regards,
[redacted]

We are so sorry that all this has happened to you. 
We make sure that every products that leave here are the right product ,, 
something like this hurts us as a company, we are so very sorry. 
 
If you would like to do a return please contact us at...

[redacted]

So sorry for all this which occurred.
 
It looks like the account has been refunded.

Complaint: [redacted]
I am rejecting this response because:
I skipped all the black Friday sales because...

I had already bought the camera from Beach Camera. I passed up some good deals. I don't want a refund,  I want the camera that I ordered!
Regards,
[redacted]

we are so sorry for this.. 
 
it looks like we put a credit request through. 
 
all you need to do is re order.

we will note the account of the missing tripod.. 
 
All you need to do is send the product back/

Complaint: [redacted]
I am rejecting this response because:
Please see attached files both from [redacted] receipt and your company email communication with me for the RMA#.
I have enough proof showing your company sold and shipped the defective item to me. Or your company is a scam.
I have all documents to take legal action against your company. Please solve it with full responsibility.
Regards,
[redacted]

It looks like our customer service team took care of this with the customer.  
 
we love all of our customers and apologize for any inconvenience that any of this might have caused.

As of now it looks like our customer service team has already handled the refund. 
sorry for all this which occurred.

I bought from Beach Camera a few times in the past. Usually through Amazon or eBay.
My latest purchase was the KeySmart gadget. The item came very fast, and was just as expected.
Could not have sked for a better experience, and I do plan to purchase from them again!

We are so sorry for all this trouble.. 
 
The investigation is on going with UPS.. 
 
In order for you to not be upset and to make up for this we will go ahead and refund the credit card the full amount.. If the order does get delivered we will do our...

best to call you to charge the card once more. 
We again are all sincerely sorry for all this trouble.

Sorry about the delay. 
 
we will go ahead and refund $15

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Matter is resolved.  No further action required.
Regards,
[redacted]

In order to respond we would need a order number.. 
 
If you can provide this would be great,.

I bought a vivofit activity tracker from them on Amazon that was defective. I emailed the rep and they said the ship it and my return shipping would be refunded. I shipped and they turn around and tell me its Amazons problem. SMH I still haven't got my $10 back.