Beach Trading Co. Inc.

Review: SIR:

I PURCHASED ONE [redacted] TAB 3 TABLET FROM [redacted] ONLINE WHICH IS SUPPLIED BY [redacted].

THE DEVICE STOPPED WORKING AFTER ABOUT 1 MONTH HENCE AS ADVISED BY THE SUPPLIER I RETURNED THE DEFECTIVE PIECE TO THEM.

SUPPLIER IS REFUSING TO REPLACE OR EVEN REPAIR THE DEVICE '

I HAVE PAID THE FULL PRICE OF THE ITEM AND NOW THE SUPPLIER HAS THE DEFECTIVE ITEM WITH THEM.

I HAVE REQUESTED THE SUPPLIER TO RETURN THE ITEM EITHER DULY REPAIRED OR AS IT IS(DEFECTIVE) TO ME BUT SO FAR THEY HAVE NOT RETURNED IT TO ME, ALMOST 3 WEEKS HAVE PASSED SINCE I SENT THEM THE DEFECTIVE PIECE FOR REPLACEMENT/REPAIR.

NOW THE SITUATION IS THIS THAT I HAVE PAID FULL PRICE TO THE SUPPLIER AND ALSO THE ITEM IS WITH THE SUPPLIER. THIS IS NOT FAIR AND THE SUPPLIER SHOULD RETURN THE ITEM TO ME . THEY SHOULD EITHER RETURN THE ITEM OR REFUND THE MONEY PAID BY ME.

PLEASE HELP ME IN THIS MATTER.

[redacted]Desired Settlement: NO REFUND RECEIVED

Business

Response:

We have applied a refund to the customers [redacted] account.

It has been a few years since I ordered from Beach Camera; I ordered now as Amazon is not collecting tax in Ohio. I was able to get the camera I wanted at the same basic price as on Amazon along with a number of accessories free with free shipping and not tax. I ordered on Saturday - the package was delivered Wednesday. Great service.

Review: Bought a Nikon J4 camera from retailer. Order # [redacted].

Called back about a month later asking if they can sell me extra lens for $150 since [redacted] has the camera and extra lens after rebate which net the lens to $150

Customer service transferred me to their sales dept. The sales rep said if [redacted] has the rebate, they would have it too. He will check with their buyer and call me back. No one did.

I called back a few weeks later. Another sales rep said the same thing, check with buyer and call me back. No one did.

Today I called again talked to [redacted] at sales. Said nothing he can do since camera bought 3 months ago. I told him, I could have returned it back in August, when I first called if they told me no. I have sent emails too but no reply. Now most major retailers are selling the same model camera and extra lens for $646-649. I felt I was mislead with their sales dept and both time told me they would call me back, no one every did and now I cannot even return the camera.

Business

Response:

I apologize. This order number pertains to an order for a television. This is why the complaint couldnt be addressed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not buy a TV from Beach. I bought a digital camera. See attached invoice

Regards,

Business

Response:

We will need a valid order number, or copy of your invoice. We will be more than happy to assist you with this

Business

Response:

[redacted]-this is the invoice number....in reference to the customers concern, our policy is that we do not match prices of our competitors.

Review: I had purchased a Solid State Drive from Beach Camera via Best Buy on November 26, 2014. Best Buy told me that I need to deal with Beach Camera directly which I have done many, many times about this issue. Beach Camera sold me an SSD and removed the cost of the item from my checking account via a Debit Card KNOWING that the item was out of stock; that was on November 26, 2014. I know this for a fact because one of their reps told me that. "Oh, we do that all the time" is what I was told later. The status of the order showed that the SSD was still at the warehouse waiting to be shipped on December 3, 2014. I called 3 different times and each time the reps told me they had to do some research and would call me back which sounded suspicious. No one ever called me back. I finally spoke to an extremely rude "supervisor" called [redacted]. I got him to admit that they took my money knowing full well that the item was out of stock. [redacted] offered me a slightly more expensive replacement. I verified with Best Buy that the replacement would work; they told me it would not. I called [redacted] back and told him to cancel the order and refund my money. [redacted] told me it would take 2-3 business days for a refund.

I had not received my money back on 12/10/2014 and called back. The rep I spoke to told me that the refund had not yet been started but she would initiate it. This is a full week after being promised that the refund would be completed.

As of this writing on December 13, 2014 I have not yet received my money back.

My experiences with Beach Camera has been deceitful, dishonest and shameful. I file this complaint to warn others about their practices.Desired Settlement: I want my money back now!

Business

Response:

we have refunded this accounnt.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We planned a trip in Europe for our honeymoon and we were in need of a nicer camera since we only had our Samsung S5 and S4 smart phones. They are good but we wanted to take nicer pictures.

We went online and made the purchase on bestbuy.com after the checkout we noticed that the camera is being sold and shipped from and by Beach Camera. The delivery date was a day before our departure. We went ahead and made purchase. A day before delivery date , we went online to track the package and the tracking number from Fedex showed a different date. The delivery was the same day with our departing date.

We couldn't be in two places at the same time. We left our home with no camera. The next day we received an email that the package was delivered. We immediately called my cousin and asked him to go pick it up for us. He went to our house after he got off work, around 9:00 pm. The package wasn't there anymore. He asked the neighbors and nothing.

We couldn't do anything about. We asked him to file a claim for us since we were travelling in Europe but that did not work.

The very first day after we came back in the States I called the company and explained them what happened. They said that is not a problem and they will look into it. Two weeks later after I filled the claim no response from them. I called beach camera again and I asked them what is the status of this claim. This lady said she will email me and that I should reply and everything will be taken care of. No emails, no calls.

I called the third time to see what is the status of this claim and I got to talk with this lady and she said she remembers my claim ( three weeks ago) and that she will loo into it.

She called me the same day around 7:00 pm and she said that they would like to help me but claim office denied the request because it has been more than a month since the item was purchased and they told me that I should talk with best buy.

I don't know what to do anymore!Desired Settlement: I do not need any camera from this company. I will personally go and buy one from a local store. We were supposed to have this camera for our honey moon but they were able to ruin it.

Business

Response:

We spoke with the customer on Friday the 17th. we are taking care of it. The customer advised they will remove the Revdex.com complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a lens from beach camera for Christmas. As I filled the order for out I accidentally typed in my neighbors address, which is an one number difference. Beach Camera's policy states all packages require a signature on delivery. When the package came [redacted] left the package on the steps and didn't request a signature. The package was stolen. I used beach camera because this policy was used and during the holidays packages are more likely to be stolen in my area of [redacted]. I requested a refund because Beach camera didn't follow their policy for signatures on every delivery. I had to purchase the item again from [redacted].Desired Settlement: I would like a refund back to the card used.

Business

Response:

We shipped this package to the customer address provided. Perhaps the customer entered an incorrect address, however, we didn't know any other address. We shipped to the address on file and the product was delivered. The customer isn't entitled to a refund. We apologize for the trouble.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Their policy is all packages require a signature and that's why I ordered the $500 item from this company and not [redacted]. It clearly states this policy online. The package was left on steps accessible to the street and did not request a signature. If it was signed for I would take all responsibility but the company didn't even use its own policy. I had to reorder through [redacted] because Beach camera was out of stock.

Regards,

Business

Response:

Please provide the order/reference number so we can review this account

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the order/reference number is [redacted]

Regards,

Business

Response:

I apologize however our policy is that once we deliver to the address provided to us by the customer, we cannot provide a refund unless the shipping company admits/confesses to an incorrect delivery.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they admitted your company did not request a signature upon delivery and that's why they were able to release the package at the door. It is your policy that you require a signature on every package not [redacted]. Your company never required [redacted] or paid for the service to have a signature required for the delivery which is against your policy and that is on your web page

Regards,

Business

Response:

We have an email with the customer advising that he input the incorrect address. below is a back and forth of that conversation. Dear Customer,Thank you for contacting us. I apologize for the inconvenience. We have shipped this item to theaddress requested upon checkout. If this information was incorrect wecould have requested [redacted] to return this package to our warehouse for arefund; however, this was not advised. It is under the [redacted] driver discretionto deliver the package without a signature. Sincerely,[redacted] ---------------Original Message--------------- From: [redacted] < > Subject: Re: BeachCamera.com Shipping Confirmation I put the incorrect address for shipping. [redacted] delivered it without a signature. Why was there not a signature required for a $400+ package? On Dec 18, 2014 9:56 AM, "BeachCamera.com" <[email protected]> wrote: Cameras Televisions Computers Tablet PCs Printers Clearance Dear [redacted], Thank you for shopping with BeachCamera.com. Your order, [redacted], has been shipped. Your tracking number is [redacted] Hey Beach Camera Fans! Join us on Facebook for periodic sweepstakes and exclusive offers. Feel free to brag about our low prices and let us know what else you'd like to find a deal on. We'll chime in from time to time with some great offers. You may check the status of your package after 10PM (EST) by clicking here or by calling 800-[redacted] ([redacted]). On Sundays and legal holidays, tracking information will be available only after 10PM of the next business day Some packages may require a signature upon delivery. These packages will not be left without a signature. For your convenience, we will email you a tracking number on all successfully processed and shipped orders. Please note: small accessories may be shipped by post office. If we may be of further assistance, please reply via email to [email protected] We hope you enjoy your order! Thank you for shopping with us! Sincerely, BeachCamera.com The following items have been shipped: Item Code Item Description Qty SAMEXM60SBUS Samsung NX 60mm f/2.8 Macro ED OIS SSA Camera Lens 1 BeachCamera.com is committed to customer satisfaction. We would be very grateful if you could spend a few minutes completing our survey so that we can learn from your experience.

Review: I ordered 2 Nespresso machines buy using coupon codes from buydig.com on 11/29/2015 and on 11/30/2015. After 5 business days I asked them about the status of my order and I was told that they do not have it in their stock. I went to their web site and the item was in-stock and can be shipped the same day. They refused to give me a proper ETA. I contacted them today and I was told that they still cannot provide an ETA on the item.

They have horrible customer service representatives. One of the customer representatives were mocking me just because I asked her about their legal liability. She said "what legal liability, never heard of that before!!!" and chuckled.

The bottom line is this company is not reliable. They do not intend to deliver the item, yet still advertising the product and claiming that it is in stock.

Here's my order numbers:

[redacted]Desired Settlement: I want my money back. The company has to improve their selling practices and false advertisement.

Business

Response:

we are so sorry that you went through this.. we do have some customer service Representative in training. please call me at [redacted] my name is charlie I would love to assist you anyway I can.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ordered a MB-D12 battery grip for a Nikon D810 and placed the order for next day delivery. The website clearly stated if I ordered within the next 15 hours I would receive the item the next day. Beach Camera failed to send the package until 2 days later. I requested Beach Camera refund the next day delivery charge and they agreed. I never received the refund. I would like the delivery charge refunded due to Beach Camera failing to send the package withing the time frame given.Desired Settlement: Refund the next day delivery charge.

Business

Response:

I emailed the customer saying that we will send a refund check through us mail.unfortunately the refund the Paypal account failed twice.

Review: We returned a camera package and my wife accidentally returned two accessory items that were purchased separately from a different vendor. Attached an invoice for the items sent back to assist with item numbers and descriptions. It is shocking how detached and unresponsive customer service is for trying to locate the items. The total cost of items sent back, by accident - that were NOT PURCHASED from this retail location is $51.72.

It's a shame that this business has no policy in place for items sent back in error. When I drop a suit off at the cleaners - if anything is left in the pocket, they will always package the items up and leave them in a bag for them to be safely returned when I pick up.

At BeachCamera.com - They just pickpocket you.Desired Settlement: Simple - either return the items as described to you. You know they were returned - look at the employee who unpacked the box with camera.

Or send me a check for $51.72.

Business

Response:

Do you by chance have the order number so we can go ahead and assist you further.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Matter is resolved. No further action required.

Regards,

Review: I purchased this item on September 22, 2015. There was an issue with billing so the order was then re-ordered on September 24. The item was shipped on September 24, 2015, arrived on September 30, 2015. I contacted support asking for a return on November 4. This is within the 45 days return window in their return. According to your return policy, I may return for any reason within 45 days. Customer service went around and on November 16, 2015, tells me that it is outside the 45 days return window and they cannot let me return the item.

"Standard Return Policy

We want you to love the items you purchase from Beach Camera. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below." [redacted]Desired Settlement: I would like to return the item for a refund. I requested the refund within the 45 days period.

Business

Response:

our customer service team has been in contact with the customer as of 11-16-15

Review: I recently received an email for a company I had never heard of... Beach Camera.... I tried to follow the unsubscribe link and the site posted an ERROR and would not let me unsubscribe. I do not want this crap hitting my inbox. I have never purchased or signed up to get this stuff. Now since the site errors on my unsub I feel like this garbage isn't going to stop.Desired Settlement: I want a clear response and assurance I will never get an email from this company again.

Business

Response:

The name and address has been unsubscribed

Review: I had ordered a camera bundle from beachcamera.com. the bundle came but the camera did not.

I talked to 2 people. A guy named Greg F and then a supervisor that I didn't ever hear his name, ([redacted]) [redacted] was his #.

This guy told me that the problem was with [redacted]. I didn't use [redacted], I went to beachcamera.com.

If u sell me a camera, then you should HONOR our deal! I am pissed!

I skipped the black Friday shopping because I had bought a camera from beachcamera.com! Now I am out of a great deal and have to take time to look again without the benefit of black friday pricing.

Never again!

BeachCamera.com

Customer Service Department Manager

80 Carter Drive

Edison NJ 08817Desired Settlement: I want my camera that I bought or an equal or better replacement.

Business

Response:

we sincerely apologize for this mis-understanding.. It looks like we put a refund though. you should see this refund shortly.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I skipped all the black Friday sales because I had already bought the camera from Beach Camera. I passed up some good deals. I don't want a refund, I want the camera that I ordered!

Regards,

Business

Response:

Unfortunately there was a typographical error and we are unable to honor that price. the mistake was for We would love to work going forward with a special deal. Please contact me via this thread or call us ta [redacted]

I bought a vivofit activity tracker from them on Amazon that was defective. I emailed the rep and they said the ship it and my return shipping would be refunded. I shipped and they turn around and tell me its Amazons problem. SMH I still haven't got my $10 back.

Review: I ordered a DJI Phantom 3 Advanced from Beach Trading company through Amazon.com

The Phantom, as appears to be at least somewhat common according to online reviews, had a firmware glitch. It took off, and flew directly into a wall, sustaining damage, all while the controller was not even being held.

Within 48 hours of receiving the product, I initiated a return process, which they issued an authorization for, and made me pay the $40+ for shipping the drone back. When they received it, they promptly sent it back to me and refused to accept the return.

Selling a defective product, and not being willing to stand by it is unacceptable. So now I'm out about $850 until they understand I won't accept this. As an attorney, it should be recognized this is my first step, and I'll escalate appropriately from here.Desired Settlement: Refund of full purchase price ($799) plus shipping costs to return the drone ($40.05).

And if they want the damaged drone, pre-paid shipping to send it back yet again.

Consumer

Response:

I filed complaint [redacted] on 2/4/2016. The business and I have reached a settlement agreement. What do I need to do to withdraw/resolve my complaint?

Review: I placed my order on 7/19 for a nightowl security camera system. the credit card company declined the purchase because they believed it was a fraudulent charge. Resolving this issue was complicated due to lack of communication. I recieved an email with instructions to contact the billing department. Well I was on the phone for a half hour and when I finally talked to someone in billing, I was told I need to talk to customer service. This happened not once but twice. It took another hour to talk to someonein customer service. Once this was all resolved, fast forward to yesterday (7/24) I called to check on the status because I had not received an email of confirmation. Now I find out my item is on backorder after another hour waiting to talk to someone. They did upgrade my shipping because of this so I was somewhat satisfied with that. Today (7/25) I recieve a notice of cancellation because they will not be able to order my item anymore. After all that hassle and trying to contact them, the item I set out to purchase was never really in stock and they will no longer stock this item even though it was advertised as in stock and availible.Desired Settlement: To refund me my money and to explain to me why this process has been so difficult. Upon being told that the item was on back order I was told that they would be able to order it next week for me and upgrade my shipping. I had no problem with that but then the whole order was canceled. I don't know if they were lying to me or what but that was un called for. The company should refund me my money and do what they think is right to resolve this problem.

Review: I bought a TV from [redacted] via [redacted]. Tv is defective. The screen has a large patch on it with on picture. [redacted] refused to return it unless I had the original packaging. I mistakenly thought it was functional and trew away the pacaking. By the way, I was not notified of this requirement at purchase and it's not like I just decided I didn't like the style or something. The thing is non-functional! I suggested an exchange: They send a new TV and I send the defective one back in that box. I also offered to take it at great hassle and expense to be packaged and sent via [redacted]. They ignored both suggestions completely and basically informed me that I was simply out of luck. This is insane and unfortunately makes for a very un-merry Christmas for my kids. I just want what I paid for -- a working TV.Desired Settlement: I will accept an exchange although I don't really like the idea of having to have any more communications with these guys.

Business

Response:

there was an A to Z claim opened and we are going through this method. as the customer did not save any of the packaging and without this information we are unable to take this product back.

Review: I ordered two activity trackers advertised as "[redacted] UP Bluetooth Enabled Wireless Activity Tracker" on [redacted] listing ID# [redacted]. This [redacted] listing is from the business Beach Camera. I paid $51.99 for each product totaling $103.98.

I received the items on 11/06/2014. I looked at the package and found that the item that was shipped was not bluetooth enabled. To confirm that I contacted the manufacturer [redacted] on 11/07/2014 and they confirmed that the product I received is not bluetooth enabled.

Learning that I received the wrong product I called Beach Camera customer service on 11/07/2014 ad was greeted by [redacted]. I explained her that by mistake they may have sent wrong product. They said that it was their mistake and they can issue me a refund. I insisted that they send me the right product as it was advertised. She transferred me to the manager and he too declined to send the right product ([redacted] UP Bluetooth Enabled Wireless Activity Tracker) that was advertised.Desired Settlement: What I want from the business is to send me the advertised product "[redacted] UP Bluetooth Enabled Wireless Activity Tracker".

Business

Response:

This error was made in the [redacted] listing. We were unable to honor the price they offered. Sometimes we can, however, this mistake, [redacted] wasn’t willing to compensate.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Business has created a bait and switch situation. They have falsely advertised the price.I'm willing to compromise with the merchant if they would:1. Send me one of the correct product out of two and return for a full refund one of the two items purchased.OR 2. issue me a $30 credit on each of the two products purchased.OR3. Recall all of the products sold on the erroneous [redacted] listing if the merchant feels that there was an error on the listing and issue refunds to ~600 buyers.

Regards,

Review: I purchased a new [redacted] d5100 from [redacted] which in turn has used this company for the supplier. During the first time I used the produce the strap failed to properly secure the camera and it dropped and fell down the stairs I was coming down. I responsibly contacted [redacted] and obtained proper documents and procedures to send the camera to [redacted] repair/warranty office for repairs. [redacted] will not repair the camera NOR will they even repair it if I were to pay for the repairs.

1).they stated the product should have included a product registration form.

2).they state that the camera is a gray market camera. and not a original [redacted] product.

3).I now own a defective unit that is not useable. $457.79 that they just want me to toss out the window and move on. Unacceptable business conduct !!!

additional reviews and complaints: "If I could give ZERO STAR , I WOULD! I actually never received it.THE BEACH CAMERA COMPANY SCAMMED ME FOR ABOUT $400. I was away on business trip when the package arrived with the main part missing! When I contacted the store they refused to send the [redacted] Vertical Battery Grip justifying it as the claim time lapsed. Neither did [redacted] helped with sending me the item I paid for. NEVER USE BEACH CAMERA SELLER!!! BUY SOMEWHERE ELSE! THEY RUN A SCAM ON [redacted].COM and [redacted] ACCEPTS IT!!!"

"This company has incredibly poor customer service. They did not process my order when I placed it, shipped it late, and sent it to the wrong address! Getting in touch with them for help has also been difficult. Now I'm having trouble getting an RMA to return the merchandise since the intended recipient is no longer in the country. Never use this company. "

"Stay away! Ordered a camera. 4 business days later they contacted me to verify the shipping address.They made no apologies 4 this extraordinary slow service. They made no offer to upgrade to 2-3 business day delivery to make up for their poor service.What good is their 2-5 day shipping if they don't ship.Desired Settlement: I do not want another non repairable product from this business. If they had explained or disclosed that the unit is a as is product. and if you experience issues or damages you will not have a source to have it corrected or repaired. once again this is unacceptable and shady business practice. other reviews and complaints:

"If I could give ZERO STAR , I WOULD! I actually never received it. THE BEACH CAMERA COMPANY SCAMMED ME FOR ABOUT $400. I was away on business trip when the package arrived with the main part missing! When I contacted the store they refused to send the [redacted] Vertical Battery Grip justifying it as the claim time lapsed. Neither did [redacted] helped with sending me the item I paid for. NEVER USE BEACH CAMERA SELLER!!! BUY SOMEWHERE ELSE! THEY RUN A SCAM ON [redacted].COM and [redacted] ACCEPTS IT!!!"

Business

Response:

This order was shipped via [redacted] fulfillment. Which means although we may or may not have supplied [redacted] with the product,all customer service issues that are purchased via [redacted] fulfillment, must be taken up through [redacted] direct, as they provide excellent support.

Review: beach camera processed a payment on my card for stock they couldn't supply

they denied taking the money, then said it was refunded, then said they were supply the goods etc etc

they then gave me a bunch of excuses about checking my details etc.

surely you check the details before you take the money if you are unsure

These are crooked peopleDesired Settlement: They are refunding a foreign credit card , I now loose because the buy and sell rate of foreign exchange is different.

I would have liked the goods, if they couldn't supply the goods they shouldn't have charged my card

I am now going to get less money back in my currency because of the unscrupuouls business practice

I don't see why when this is not my fault I should loose out

Business

Response:

The customer called in to cancel the order.

Consumer

Response:

its not true, I was never able to reach them telephonically although being on hold for 20min.they cancelled the order of their own accord despite taking payment they record the calls , so perhaps they can send the recording of me cancelling the order?thanks

Business

Response:

It looks like our customer service team took care of this with the customer. we love all of our customers and apologize for any inconvenience that any of this might have caused.

Review: Beach Camera's return policy is apparently to charge 33% of the original cost of an item when you initiate a return. This happened to me when I tried to cancel an order for a TV I purchased from them. KEEP IN MIND I THAT I DIDN'T RECEIVE THE TV UNTIL JUNE 3, 2015 (I understandably refused the delivery). THE ORIGINAL ORDER WAS PLACED ON APRIL 22, 2015. The delivery had to be canceled twice yet delivery was still attempted 3 weeks passed the orginal promised date of delivery. A person at Beach Camera named Bill [redacted] claimed that his delivery company had tried to contact me multiple times but were unsuccessful. THIS IS UNTRUE! The delivery company only called me twice to set-up delivery. The first call the delivery company left a voicemail. The second call (one day after the first call) was the day delivery was attempted. I refused delivery at that point. The items original cost was $999.00. Beach Camera wanted $350.00 in return shipping. Ridiculous??? Yes!!! This company is on also Amazon.com so BEWARE if you're contemplating a purchase from Beach Camera as they are scam artists!Desired Settlement: Full refund of $999.00 as promised

Business

Response:

The delivery team tried many times with many voice mails left for the customers for more then a month to try and deliver this tv. the customer had not responded to them once.. they finally did and wanted a return thinking this was a tv purchased from another company... we can not loose $350.00 for the customers mistake.

Consumer

Response:

Beach Trading Co. are dishonest people. I WAS NOT CONTACTED until 1 day before delivery was attempted. Bill [redacted] at Beach claims to have "personally" sent me 2 emails about the delivery yet he can't produce copies of these emails. He and Beach are clearly not telling the truth. I strongly reject their version of events and would never do business with these people. As an example of their dishonesty consider this, they've changed the amount they claim they paid for shipping from $350 to $250 during the course of the back and forth with them. They can't even get their own story straight. Did they pay $250 or $350 for shipping? And if they paid that much for shipping a relatively small LED TV and offered free shipping with the purchase one would think they might try to find a cheaper shipper like UPS, FEDEX , USPS, Old Dominion etc. That's what I'd call common sense. No, I believe they've changed their story because they are not telling the truth. My description of events has not changed at all throughout this.

Business

Response:

It looks like amazon already refunded the customer