Beach Trading Co. Inc.

Review: I ordered a [redacted] Series 9 [redacted] 11.6-Inch Laptop from [redacted] and sold by Beach Camera on August 7, 2012 (Order #[redacted]). On the [redacted] page, they clearly state that the warranty was valid for 3 years and it can still be seen at http://www.[redacted].com. I has been over a year since I bought it and recently, my display stopped working. Hence I contacted [redacted], who told me that the warranty is only valid for 1 year. The 3 year warranty was one of the main reasons I bought this item and now I need to pay for [redacted] to even look at my issue. I feel that I was cheated into this purchase and I would like to get a refund for my order.Desired Settlement: A refund would be my first preference but I would also willing to replace this with a brand new product so that I would get at least once more year of warranty.

Business

Response:

We can work this out. Please contact [redacted] at [redacted]. He can work this out, and resolve these issues.

Consumer

Response:

Review: [redacted]

I am rejecting this response because there is no clear indication of what will be the resolution to this. I have contacted the person mentioned in the response and have emailed him some details he requested but even he was not able to what Beach Camera would do for me and said that he would get back to me on that. I would like to keep this case open until I get a clear answer on how this issue will resolved. Hope that is okay. Thanks.

Regards,

Business

Response:

You're welcome to keep the case opened. Once again for closure, please contact [redacted] for a smooth and certain resolution.

Review: I purchased a [redacted] 2 drone from Beach Camera via their online [redacted] store. The advertisement stated that an additional battery was included with the drone. I did not receive the extra battery. I called customer service, and was told that the additional battery would be shipped, and I would receive an email with tracking information. After waiting a week, with no email and no battery arriving, I emailed customer service & requested a status update on the battery.

Customer service (Angel) replied that my purchase didn't include an extra battery and referred me to the [redacted] listing for the [redacted] drone.

Beach Camera had changed the listing (according to [redacted]), and it now does not show an extra battery included. But, the item and description of what I purchased is still available on the [redacted] website - clearly showing that an "Additional Battery is Included."

I emailed the link to Angel, and advised her that changing the ad after my purchase and then telling me I was wrong about what I purchased is fraudulent & deceptive. I have had no further response from Beach Camera.Desired Settlement: I would like to get the additional battery that I purchased.

Business

Response:

please send us an order number so we can assist you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This is the link to my order:

http://[redacted]The ticket number of my previous contact with Beach Camera customer service is: [redacted]

Regards,

Business

Response:

there is no order number attached.. Maybe you can call me at [redacted] so I can take care of this now.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I replied with my order information & prior communication via customer service. There is no specific order # because this was an [redacted] purchase. I called the number listed after the last response, and left a message but got no return call. I then got another message from customer service saying that this would be escalated to a manager...but no further response.It is obvious that Beach Camera is not trying to resolve this complaint.

Regards,

Business

Response:

we want to work this out. knowing wants this to go further can we talk ... when should I call you send me a good number please.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

You can call me at anytime. My cell # is [redacted]. Send me the battery that was included with my original purchase and it will be worked out.

Regards,

Business

Response:

I want to go ahead and send this battery out,, do you have an order number please//

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] Item # was [redacted]; [redacted]l transaction ID was [redacted]If you look at that [redacted] item number, it does not show the extra battery included. Beach Camera revised the listing after my purchase. I have provided the link to the original listing on more than one occasion and I can forward a hard copy if necessary.

Regards,

Business

Response:

Please call us at [redacted] so we can take care of this issue/

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have called this number multiple times, I have provided my contact number multiple times - I have never reached a person, nor have I been called. It is obvious that there is no interest in resolving this problem. Only continuing to jerk me around.

Regards,

Business

Response:

There has been some major miss communication. but I still feel the need to make you happy. we love you and all our customers.. please send me the address and the battery you would like for us to send this to and we will so everything to get this out.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please send the battery to:[redacted]If you could email a tracking # to [redacted] it would be much appreciated.

Regards,

Business

Response:

We already created a new order for you and it is on its way

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I've been told more than once that the battery was on it's way, and I haven't seen it yet. I've not been notified of a tracking # for the shipment.

Regards,

Business

Response:

we sent out the order

Consumer

Response:

Finally, the battery arrived today. Only after I blasted Beach Camera on Twitter. It is a shame that something which should have taken five minutes....took 4 months. Thanks for your assistance, I consider the matter closed. [redacted]

Regards,

Review: I purchased two items in less than 2 months and both items where defective with the exact issues. One was purchased on 12/11/14 and 1/20/15 the items both have issues where charge does not hold, also the chrome on the outer ring has Knicks in it the power button is sunken in and not aligned with other buttons. The units blink on and off and the micro SD slot does not effectively read card. I requested a new replacement once again and was told being I no longer have the box nothing can be done. I am not asking for my money back, I am asking for a item of equal or greater value and not defective.Desired Settlement: A new unit of equal or greater value and not defective

Business

Response:

We apologize however without the manufacturers' packaging, we cannot accept the return.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The case is not resolved because the company NEVER responded at all, not mail, phone or on line. This tablet is now not working at all and I am very upset being it was supposed to be exchanged and they never responded back. Please call me if you have any questions [redacted]. Thank you

Regards,

Business

Response:

Unfortunately according to our policy without the manufacture box we are unable to do a return or exchange.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I sent proof of receipt which shows the item had still been newly purchased and I did inform the company this was the Second exact same item which had the same defects and the first one didn't have the box as well, receipt was used as proof of purchase. I think this company is selling refurbished items that's why the second unit is doing the exact same as the first, they are DEFECTIVE and the company knows it, that is why they want the box. The receipt and order number should suffice for proof of purchase and exchange. I am NOT asking for my money back I am asking for a replacement being this is the second unit that had the EXACT same defects and again, the first one didn't have the box either. The serial number is all that should be needed as well as proof of purchase. It is not fair that the company got their money and I have once again a unit that does not work properly and has Knicks on the body of it. I seriously believe this company is a SCAM and they are selling DAMAGED and DEFECTIVE items. Again, I'm not asking for my money I am asking for a replacement as I should be entitled too.

Regards,

Business

Response:

I apologize for this inconvenience, unfortunately if there is no manufactures box we would be unable to take a return for an exchange or a refund. The customer was made aware of this on 2-17-2015.The only other answer is if you were to replace the order and use the new order box for this one and then at that point send this one back. so sorry for this trouble have a great day !

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,what sense would that even make if the serial number won't match the box? You are asking me to repurchase and send the damaged one back in the new box right? Even though the serial number won't match the one I am sending back? Just to be clear....so is this right?

Business

Response:

This is correct. sorry for this confusion. we love all of our customer and we do the best to help everyone.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Please tell the Revdex.com you are creating the damaged one to be returned in the brand new box when I order it. Am I understanding this properly? Even though the serial numbers don't match I should put the damaged one in the new ones box right?

Regards,

Business

Response:

In order to take a return for this without the manufacture box. We advised the customer to order a new one and use the new box to send this old one back to us. If the customer would like to do this.. let us know.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] As long as they exchange it wits the new ones box after I place the order. The company is agreeing to exchange aND I am fine with that.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:after viewing your online availability everything is open box which means it was used. I would appreciate a refund being the company cannot guarantee me an unusual open unused item. I will be awaiting their response. They may even contact me by phone [redacted]. Thank you

Regards,

Business

Response:

The order is a product that was brand new. unfortunately at this time we would b e unable to take a return without the box.

Business

Response:

I sincerely apologize for this inconvenience. We sell both open box and brand new .. unfortunately we were contacted very late in reference to this order. unfortunately we are unable to take a return 4 months later.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I contacted the company less than a month later in fact, days late et and they gave the run around. As you can see this complaint has never been resolved and is in arbitration.

Regards,

Review: I ordered a laptop from this company off of their Amazon Marketplace Storefront. The item I ordered was clearly listed as "Brand New" when I received the shipping confirmation email it clearly showed that the item they shipped was "Open Box". This is where my contact with the seller first started. They advised that was how it was advertised; which in fact it was not. I logged back onto my Amazon account and pulled up my order details that again clearly showed "Condition: New - Brand new ships same day from Top rated seller with over 265,000 reviews".

Then the package finally arrives and it is not even the same computer ordered but rather a lesser model. I contacted customer service again and was advised a manager would call back, I never received a call. On top of that I paid for expedited shipping as this order was needed for my employment.

I want a refund of the purchase price as well as the shipping costs to ship to me and to ship back to the seller.Desired Settlement: I would like a refund that includes the cost of the product, the cost of the expedited shipping, and the return postage.

Business

Response:

it looks like this was taken care of with our CS team .

Review: I would like to bring your attention that I have purchased A Nikon D5200 Refurbished Camera with 55-200 mm and 18-55 mm Lens Package from Beach Camera Ebay Store. My date of order is 02/26/2015 and the invoice no is [redacted]. I have received incomplete Package on 3rd March. When I have carefully opened the Package, I have found everything except the Battery inside the package. I have found 2 different boxes, of which one box contained the D5200 Camera, 1 USB connecting cable, 1 yellow/Red colored cable, MH 24 Charger for battery, Manual/CD/90 Day warranty card, Nikon Strap, 18-55 mm Lens. While other box had 55-200 mm Lens & its cover. But I did not find out to get the Battery inside the package without which I could not test the functionality of the camera. Immediately I called Customer care but it was closed. After that almost every day from 4th March onward everyday, I used to call Beach Camera Customer support to request to send me the missing battery. Every time I used to wait 20 - 30 min to connect and every Rep said they are sending me battery on that very day this and I should receive this in 4 business days. On 6th March and 9th March, I also connected them and made humble requests and again they told me the same story that it is going to ship out today from warehouse. And I should get email notification about tracking no etc. Today, entire day passed still they did not send me email about shipping confirmation. Since the unit has 90 days warranty period from date of purchase, It is almost 2 weeks passed , still I dont know when I will receive the battery. I am completely frustrated with their assistance. I have tried emailing them, tried to contact thought their ebay support page without any negative feedback. So I decided to file complain against them to Revdex.com, It has crossed my limit of waiting. Your help will be appreciated. ThanksDesired Settlement: Since the unit has 90 days warranty period from date of purchase, I am completely frustrated with their assistance. So I decided to file complain against them to Revdex.com, It has crossed my limit of waiting. It is almost 2 weeks passed , still I dont know when I will receive the battery. My question is will Nikon will extend my warranty for another 2 weeks, since it is not my fault. Please send me the battery as soon as possible. I want it to get that within 2 days. I hope Beach Camera's higher authority will listen their worse customer service they are providing to customers. Your help will be appreciated. Thanks

Business

Response:

The replacement battery has been shipped to the customer

Consumer

Response:

I am rejecting this response because: The battery came to me after 3 weeks of my purchase and the 90 days camera's limited warranty also has passed 3 weeks. After 3-4 attempts to call the Rep. did not take any action.

Review: They are advertising on a Canon EOS Rebel SL1 SLR for $649 and a special offer $300 instant rebate. They indicate if purchased separately the cost is $814.99. Therefore the price should be $519.99. When I called to order one at $519.99 I was told that the price of $649 included the $300 rebate. I told them that this is called "fuzzy math". The conversation was ended.

The URL= http://www.beachcamera.com/shop/product.aspx?sku=E3CNDRSL11855Desired Settlement: That they honor the advertised rebate price of $519.99

Business

Response:

We will be contacting the customer for an explanation. We suspect some confusion here, as such rebates never existed. We can and will be happy to provide an update here after correspondence with the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They advertised the camera online at a certain price and refused to honor it. If there is any confusion it's because they did not make the offer clear.

the question is now moot. I purchased the camera elsewhere at a lower price and my wife is very happy with it.

Regards,