Hi! I am so sorry for all the troubles We had a missing batch of orders, and it admittedly took quite some time to get to the bottom of the problem All orders have been reshipped, and it looks like yours should be to you by the beginning of the week We have also issued you a full refund Thank you so much for your patience!
Hi! I am so sorry for all the troubles We had a batch of orders go missing, and have since reshipped them all Yours should be to you by the beginning of the week We have also issued you a full refund Thank you so much for your patience!
According to the tracking information, this was deliveted on December 24thWe do apologize for the delay, and would be happy to offer a shipping and partial refund for the added stress this causedHave a happy new year!
Complaint: [redacted] I am rejecting this response because:I got a piece of paper in the original shipment that said that the shipment for the scissors and boar bristle brush had not arrived and would be shipped when they were receivedSincerely, [redacted]
Hi! We are so sorry that this transaction did not go as planned We here at Beard Monster want all of our customers to be happy, and when we drop the ball, we try and make it right Ms [redacted] was sent a full refund, and we sincerely sorry that she had such an awful experience
Hi! We are so sorry it hasn't arrived yet! We reshipped this for you, and it should be delivered this Tuesday We have also issued a full refund for you Thank you so much for your patience, and again we are so sorry for all the troubles!
We have confirmed with PayPal that the refund was sent and received We are truly sorry for all the troubles Please let us know if you need anything else
Greetings – Update:This email update, is in regards to complaint # [redacted] , I submitted on April 11, 2017, against Beard Monster, assigned to ID [redacted] The order that I placed from website on March 31, , (that I sent a request for cancelation and refund for on April 10, 2017) , was finally shipped on April 12, , days after my credit card was charged for the $product and days after they emailed me stating the product had been shipped.When I received the shipment April 14, , it is lower quality than what I was expecting, the kit is missing the “carbon static comb” as advertised, mustache wax tin is missing labeling, the lid to the wooden box appears to be warped and will not close properlyOverall , I am dissatisfied with their customer service (lack of response to emails, pre charging credit card, lack of cancelation option of order on site ), product (low quality, missing items, lack of proper labelling ) and, shipping (failed to ship as promised on site and shipping announcements)Complaint wise, this issue has been resolved since the product did arrive days after the order was placedThank you; [redacted]
Hi! Orders [redacted] and [redacted] were shipped together, at the request of Mr [redacted] They were both delivered, as the tracking showed ( [redacted] ) USPS does not keep online records of tracking numbers past six months, as far as we can tell, but they may be able to provide more information if a case is opened An investigation was done, and USPS confirmed that the package was delivered to Canadian Customs After that, it was handed over to Canada Post and they later informed USPS that it had been delivered to Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The refund was not sent to me, I confirmed this with PayPalThere are no pending transactions on my account, and certainly no refundsSo this is, yet again, another lie from this companyNice to see that I have to reach out to the Revdex.com before they even careThis company should be shut down, I know several other consumers that have been duped as wellNext step will be my lawyer contacting this hem for the fraud/theft they are trying to pull [redacted]
Hey! Okay, so I think we have finally figured out the problem! It looks like we had a batch of shipments go missing with USPS, and it looks like yours was caught up in the fray I am so sorry for the delay, the issues, and all of the problems We are reshipping all of those orders over the next week, along with a free gift Thank you so much for your patience!
According to our records, both orders shipped to Mr [redacted] have been delivered There were replacement items that went out, and those appear to have been returned to us Typically we would wait for them to arrive back to us before reshipping, but because the order was international, that can often take months We have resent the items Thanks!
We certainly do feel badly about how this was handledHowever, the package was delivered and has not been returnedIf it is, we will certainly issue a refund
Complaint: ***I am rejecting this response because:
this is a second complaint I purchased three full kits beard oil products October 16th of and have still not received them yet money has been taken from my account and a pre shipment notification was sent to USPS but nothing was ever shipped on the first complaint the businesses response was that they would send the package immediately on Monday and send me an updated email I received no updated email and have yet to receive a package
I would like this order shipped or receive a full refund within business days.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hi! I am so sorry for all the troubles We had a missing batch of orders, and it admittedly took quite some time to get to the bottom of the problem All orders have been reshipped, and it looks like yours should be to you by the beginning of the week We have also issued you a full refund Thank you so much for your patience!
Hi! I am so sorry for all the troubles We had a batch of orders go missing, and have since reshipped them all Yours should be to you by the beginning of the week We have also issued you a full refund Thank you so much for your patience!
According to the tracking information, this was deliveted on December 24thWe do apologize for the delay, and would be happy to offer a shipping and partial refund for the added stress this causedHave a happy new year!
Complaint: [redacted] I am rejecting this response because:I got a piece of paper in the original shipment that said that the shipment for the scissors and boar bristle brush had not arrived and would be shipped when they were receivedSincerely, [redacted]
Hi! We are so sorry that this transaction did not go as planned We here at Beard Monster want all of our customers to be happy, and when we drop the ball, we try and make it right Ms [redacted] was sent a full refund, and we sincerely sorry that she had such an awful experience
Hi! We are so sorry it hasn't arrived yet! We reshipped this for you, and it should be delivered this Tuesday We have also issued a full refund for you Thank you so much for your patience, and again we are so sorry for all the troubles!
Items have been delivered! Thanks!
We have confirmed with PayPal that the refund was sent and received We are truly sorry for all the troubles Please let us know if you need anything else
This has been delivered! Thanks so much!
Greetings – Update:This email update, is in regards to complaint # [redacted] , I submitted on April 11, 2017, against Beard Monster, assigned to ID [redacted] The order that I placed from website on March 31, , (that I sent a request for cancelation and refund for on April 10, 2017) , was finally shipped on April 12, , days after my credit card was charged for the $product and days after they emailed me stating the product had been shipped.When I received the shipment April 14, , it is lower quality than what I was expecting, the kit is missing the “carbon static comb” as advertised, mustache wax tin is missing labeling, the lid to the wooden box appears to be warped and will not close properlyOverall , I am dissatisfied with their customer service (lack of response to emails, pre charging credit card, lack of cancelation option of order on site ), product (low quality, missing items, lack of proper labelling ) and, shipping (failed to ship as promised on site and shipping announcements)Complaint wise, this issue has been resolved since the product did arrive days after the order was placedThank you; [redacted]
Hi! Orders [redacted] and [redacted] were shipped together, at the request of Mr [redacted] They were both delivered, as the tracking showed ( [redacted] ) USPS does not keep online records of tracking numbers past six months, as far as we can tell, but they may be able to provide more information if a case is opened An investigation was done, and USPS confirmed that the package was delivered to Canadian Customs After that, it was handed over to Canada Post and they later informed USPS that it had been delivered to Mr [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The refund was not sent to me, I confirmed this with PayPalThere are no pending transactions on my account, and certainly no refundsSo this is, yet again, another lie from this companyNice to see that I have to reach out to the Revdex.com before they even careThis company should be shut down, I know several other consumers that have been duped as wellNext step will be my lawyer contacting this hem for the fraud/theft they are trying to pull [redacted]
Hey! Okay, so I think we have finally figured out the problem! It looks like we had a batch of shipments go missing with USPS, and it looks like yours was caught up in the fray I am so sorry for the delay, the issues, and all of the problems We are reshipping all of those orders over the next week, along with a free gift Thank you so much for your patience!
According to our records, both orders shipped to Mr [redacted] have been delivered There were replacement items that went out, and those appear to have been returned to us Typically we would wait for them to arrive back to us before reshipping, but because the order was international, that can often take months We have resent the items Thanks!
It looks like this has been delivered Please let us know if you need anything else! Thanks!
We certainly do feel badly about how this was handledHowever, the package was delivered and has not been returnedIf it is, we will certainly issue a refund
Complaint: ***I am rejecting this response because:
this is a second complaint I purchased three full kits beard oil products October 16th of and have still not received them yet money has been taken from my account and a pre shipment notification was sent to USPS but nothing was ever shipped on the first complaint the businesses response was that they would send the package immediately on Monday and send me an updated email I received no updated email and have yet to receive a package
I would like this order shipped or receive a full refund within business days.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***