Bekins A-1 Movers, Inc.

I signed a nonbinding agreement in good faith I paid all my fees up front which I was promised could be paid in three installments (this was false)
I met with the sales rep at my town home to go over what would be stored with his company I owned an 1,sq foot place I was given an agreement to sign and we entered into a contract I was told that I could pay in three installment, (1) one before packing (2) after packing (3) when goods were delivered for the price on the contract The three set payments The day of the move, I received a call from the billing department regarding payment, I explained what I was told from the sales rep, and I was told this was false The billing agent said that there is no such thing So, I made a payment Afterwhich, I was harassed daily to make another payment, when I said I needed two weeks I made another payment within the two weeks, then I was told that the bill was now another $5K more While talking to the nice billing lady, Ebon

The customer's check was mailed out of our Accounting office in FL on 2/7/17. the check number is ***. the customer should be receiving the check within the next few days

With the information that has been provided, we are not able to locate this customer in our database. If we can get some additional information, such as a Bill of Lading number, we would be in a position to potentially assist further

This is the second time this company, Bekins A-Movers of Sarasota Florida, moved and stored our household goods The first move & storage was July to August of At that time, we were charged for crating of items which did not occur As the pieces to be crated arrived in one piece and everything else went smoothly, we did not get reimbursed but we let it go On August 29, 2016, we again had Bekins A-Movers of Sarasota store and move our household goods from August 29, to November 12, On the day of the move, two items were not crated that we paid for There was much confusion for the following two days of going back and forth with the moving company and the crating company over whether or not the items were crated We were finally told 'all was taken care of on storage site.? When our goods were to be removed from storage, we called to confirm the crating given our experience in as well as the confusion in August We checked as they were loadi

A second truck was required to finish our from our old addressThe driver (Ruth) and her crew had a negative Attitude upon arrival a desk was broken before it left the houseWhen our household goodsarrived at our new location the new driver told that an expensive bar/gaming table was packed wrong and was broken when he picked it up from storageWhen I was going over the inventory list we discovered outdoor tables were missing (the chairs arrived) a futon cover was missing and a steam mop was brokenI've been in contact Bekins claims dept and get the run aroundI've discovered that the crew in question have had many complaints against themI want my missing items no more excuses find the items or pay for them I've filed with my insurance company, I expect Bekins to pay my deductible for the damages we've incurredThe Revdex.com's assistance in this matter is appreciated *** ***, *** Retired

In September of 2014, we hired Bekins A-! Movers to transport our goods from Phoenix to Payson, AZ After arrival, numerous items were damaged, including several antique pieces of substantial value I have tried to get results for some reimbursement from them to no avail after constant contact with a Dan Watkins Finally, they agreed to settle for $as final payment on the damaged goods After months of email communication, mostly on my part, I still have not received any form of payment toward this concern I, therefore, need your help and I can certainly send you a copy of the letter of their agreement
Product_Or_Service: Moving company

We have submitted a claim to the company beginning on MArch 16, For the missing items from our move There have been several exchanges via phone and email on our claim requesting a status Email dates include 3-23,4-26, 6- The response to date have been they are working on it A certified letter along outlining our situation was sent on July 9thIn the letter we outlined the attempts to gain a status, the itemized list and the bank fraud that occurred on the checking account relating to a check that was given to the movers to buy themselves lunch We are seniors in our 80's and would appreciate to be reimbursed for the missing items from our move which are covered under the standard contractual terms We also took the additional insurance since we the company packed our belongings
Product_Or_Service: Moving

My issue has to do with *** H., who wrote the estimate on October for my move from Los Angeles to Palm Springs, and Tom Sat the Bekins location I used.Upon the movers' arrival to my apartment, they almost wondered if they were at the correct addressThey seemed confused by the itemized sheet as it did not seem to conform to what they saw in my apartmentThey also noted there were two flights of stairs, not one as as noted on the sheetThe biggest issue, though, was the estimated weight of 3,poundsThey quickly determined that the weight would greatly exceed that figure and I was put in the awkward position of either signing the agreement to pay the excess weight or just not move (which was not an option since I had to be out of the apartment by the 16th).As it turns out, the final weight came to 5,poundsI should note however, and unknown to David, that I took three carloads of boxes to Palm Springs (some valuable books, some pictures, etc.) prior to November 15, whi

Hired Bekins A-Moves to move my parents home from Addison, IL to Joliet, IL on June 13, When they arrived the driver asked me if the supervisor (Angelo) had sent anyone out to do an estimate because the truck the brought was too smallI told him no, the only estimate given was over the phoneIt was supposed to be men but it only ended up being but the job got doneBecause it was so late the driver stated that it was typical that the crew received a cash tip (which was never stated by the supervisor Angelo)My dad paid them $each and the driver (Andre) still didn't seem too happy with thatLater that night we noticed a hole in our wall where they were trying to get something to the basement and pushed the door too hard and the knob put a hole in the doorThe banister going to the basement was rubbed and scratchedAlso, a mirror was bustedMy dad called Angelo SEVERAL time and he would't answer or return the callI finally decided to call him and he answeredHe

This company was hired by Bekins A-Movers, Incto inspect and repair my damaged furnitureThey never picked up my furniture for repair.This company refused to pick up and repair my furniture as promised on 2/18/They cancelled the pick up the "same day" for no apparent reasonI did receive a work order from them on the items to be picked up and repairedI waited over three weeks after the inspection for them to schedule a pick up at my homeThe inspection was done by Lonnie Sat my home on 1/19/

I move my furniture in Beckons storage in Sarasota Fla where it was there for four years and I paid a monthly feeDuring that time I was notified that some of my storage was being relocated in the warehouse When my furniture was delivered the driver notified me that items are broken and missingI call th sales guy and he hung up on me and disconnected his phoneCall the manager Jay Oand I was told he was not in and he would return my call which he never didI call coperated and spoke to a lady who sent a claim form which I filled out but that was not good enough I had to redue itLast I spoke with a Shannon Bwho now tells me that all my furniture was deliveredI told her that is not true her reply is are records show thisafter weeks I received ONE box from Mass ,which was the other delivery on the truck with pictures in itI am missing about 17,worth of antique furniture, boxes I packed myself and a lot of personel itemsThey are calling me a liar and keep saying

On the Contract for Services
form that the customer submitted, the Basic Liability box is checked, and it is signed at the bottom of the form by the customer. There is also a form signed by the customer entitled the estimated Cost of Services. this form outlines the coverages available to the customer at the time the goods were picked up for storage. A copy is attached. As you can see by the form, the customer waived Full Replacement Valuation Coverage, and released the goods at $per pound, per article. She initialed that selection. This formed the basis for our settlement. While we regret that this matter could not be handled to the customer's satisfaction, we feel that we have adequately settled this matter, based upon the valuation selected by the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** * ***

While we regret that the settlement is not saisfactory to the customer, we cannot accept liability for the earrings claimed as missing. Our crew has denied any involvement in the alleged theft, and the matter has been turned over to the authorities for their investigation. We are awaiting their determination regarding the theft, and in the interim, cannot accept liability for the theft of the earrings

See attachment

We have contacted the customer and settled their claim. We trust this is satisfactory to the customer

My 45" Panasonic Plasma Television (approximate value $1000) was delivered to me cracked I also stored a gallon jug full of loose change and rolls of dollars The jug was approximately 3/full (approximately $1,in coins and rolled up dollars) The jug of change was stored along with the rest of my belongings but was never delivered to me after it was stored I asked if the jug is still in the storage unit and they claim the jug is not there and was never even inventoried! I've asked several times for a claim form to be sent to me however, they refuse to until the balance is rectified It is very upsetting to pay a balance for a move that resulted in my items being damaged and missing The damage to my items and my missing jug of money was more than the price of the move Also, the company raised prices of the storage and charged me more than was originally quoted
Product_Or_Service: Moving

Bekins moved and stored household goods for us in a move from Lithia FL to Melbourne FLWe purchased full replacement insurance for any items damaged during the move or storage timeSeveral furniture and household items were damaged and/or destroyedWe filed a claim within the required time but our many inquires for information regarding the claim have gone unansweredWe would like to recover the costs of the damage
Product_Or_Service: Moving/storage of house hold g
Order_Number: ***
Account_Number: ***

I am not currently serving on active duty, however I am a disabled veteran who previously served on active duty in the Marine Corps This complaint is forwarded in response to a claim that was filed for my television, which was dropped by a Bekin A-Movers employee during my move on 4/29/In response to that claim, I received a check in the mail from Bekins A-Movers, Incon 5/26/in the amount of $7.50, for which the check was dated 5/20/There was no type of letter or explanation included with the check, nor was a notice sent to me via e-mail prior to receiving the check, as had been previously indicated would be the case in prior notice that was sent to me from MrMike R., the VP for Claims and Risk Management, which was dated 5/19/16, which prompted me to send an e-mail message on 5/In turn, I received an e-mail response from MrRon 5/with an attached letter that was dated 5/6/16, which also conflicts with previous communication that I received on 5/stati

We used this company to store our furniture, and also for our move They delivered our furniture on May 19, We have had several of our items broken, and others that are missing They did have a third party person to list and photograph the items damaged, and also the items missing We also sent in all the necessary completed forms to Bekins in Sarasota, Fl All terms and date required were met by us We have gotten no response from anyone We have called several people in the company,and the third party adjusterWe did also purchase the insurance from the company on the move
Product_Or_Service: Moving company