Bekins A-1 Movers, Inc.

We apologize for the delay, as we had some issues getting the inspector's report in-house.  We have received the report, and the settlement letter has been sent out to the customer.  A copy of the settlement letter is attached.

October 3, 2013

Revdex.com, West Florida

655 McCormick Drive Clearwater, FL 33759

Dear Sirs:

We are writing the Revdex.com to see if you can help us address an issue we are having with the [redacted], Bekins A-1 Movers. We moved our furniture with Bekins into storage in August 2012. We did not select the Valuation Protection option. Our decision not to select was based on the fact that most of what we were moving was boxes that we had packed ourselves.

We moved our furniture out of storage into our home on April 25, 3013. We were horrified to see one piece of furniture after another delivered into the home significantly damaged or completely destroyed. Of the approximately 25 pieces of furniture that was moved and stored, 9 pieces were damaged or destroyed beyond repair. We have enclosed pictures of most of the pieces damaged. An example pictured shows our solid brass floor lamp that was delivered to us in 3 broken pieces.

We have never received a phone call from Bekins A-1 explaining the extensive damage. We filed a claim as requested and received a check for $120 ($555 -$435 storage owed). In addition, Bekins A-1 would not explain to me why the move out was $1683 and the move in was $2666. The move out was a townhouse with stairs and the move in was a one level house. When I questioned the amount the only response the manager had is the move is $2666 and could not provide me with a breakout of the charges.

We obtained an estimate to repair the furniture that is repairable and it came in at $2,024. We are enclosing pictures to show you the extent of the damage. Needless to say we are very disappointed in how Bekins A-1 has handled our furniture and its aftermath. The extent of the damage was far in excess of what anyone could or should expect from a professional mover. Our position is that Bekins A-1 did not show competency and exhibited gross negligence in the handling of our furniture.

We understand that by not selecting the insurance, we are not entitled to full remuneration for the damage. What we would like to propose is a compromise. We are requesting that Bekins split the repair cost with us. With the $555 that we have already received that would mean we are requesting an additional $455 from Bekins. In addition, I would also like to obtain a breakout of the $2,666 charge, since the local manager would not explain it to us.

We look forward to hearing from the Revdex.com.

Sincerely,