BellaLabs

We work directly with a data center that is tied to the collection agencyAlthough we have previously shut this down, there was a mistake made on the data centers endThis resulted in about 5,confirmed notices sent to out to former customers. Moving forward there shouldn't be any collection notices sent out. As a courtesy, the file is closed and you owe nothingYou will receive nothing further in reference to this matter

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial
period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 11/28/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 12/13/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 12/13/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBased on the nature of the call, the customer service agent voided the charge of $on that same dayThe consumer would have received an e-mail confirmation of the cancellation and voided charge

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial
period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 1/17/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 2/1/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 2/2/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe consumer would have received an e-mail confirmation of the cancellation.
Due to the nature of this complaint, we have refunded the charge of $back to the consumerThe refund will take three to seven business days to credit backWe have refunded the remainder of the amount due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions c***rly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonP***se refer to our websites if you have any other questions or concerns: http://bellalabs.com/ or http://bellalabs.com/main

34, 34) background-">At Bella Labs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 10/19/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/02/as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs on 12/03/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Bella Labs, every customer is given the option to try their first day supply
without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 12/3/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, we attempted to bill the customer on 12/18/but the charge was declinedThe customer was automatically billed for the day supply on 12/23/as explained in the terms and conditions which they agreed toThe customer was billed for the next day supply on 1/22/The consumer contacted BellaLabs on 1/25/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe informed the customer that a check would be mailed for the refund amount of $(the discounted price the customer was charged) and the customer was given the tracking number for the check on 2/19/16. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they
are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productThe consumer placed the order on 05/03/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 05/25/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 05/30/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationThe consumer told the customer service representative that they called us within the trial period to cancelThe consumer gave us two phones to search in our call records, and there was no record of the phone callWhen our representative returned to the line, and explained there was no phone calls from the phone number provided, the customer disconnected the callrefunded the charge of $on that same day. We have refunded the charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website. *** ** ***/ and below is a brief explanation of our terms and conditions.Generally it takes 3-business days for a refund to process, depending on your bankIf the charge has been processed on to a credit card it can take up to days from the date of the issued credit.
TERMS AND CONDITIONS:
You must pay a shipping and handling fee of $for us to send you a full day supply of BellalabsWe ship the product the day after you place your order (except that orders placed Saturday-Sunday will be shipped the following Monday)You will have days from your original order date to see if Bellalabs is right for youIf you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing we will bill you $for your initial order, and every thirty days thereafter we will send you a new 30-day supply of our product, and automatically bill you the low price of $To cancel automatic delivery and billing, call us at 1-877-767-9942 or email us during business hours: Mon - Fri, 8am - 4pm Pacific TimePlease read our full terms and conditions for more details

I bought the product on a trial and was told the shipping is free That is not the case I got two small products sent to me in one small box Was charged two charges of $to total $in shipping charges for each month they sent me product I have never in my life been charged that much for shipping much less for one tiny small box I called customer service and they proceeded to tell me it was the post office that charged that amount, which is a flat lie They are hiding fees claiming they are shipping and handling Not only is the customer service awful I asked for a supervisor times and was just transferred to another customer service agent This company is fraudulent and full of lies Don't believe them when they tell you free shipping They try to side track you by telling you the great deal you are getting Give me a break

At BellaLabs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and
the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/2/as explained in the terms and conditions which they agreed toThe product was returned to our company without notice, postmarked on 4/27/At that time the account was cancelled, but not refundedThe consumer contacted BellaLabs on 8/27/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailDue to the product being previously returned, we refunded the amount of $Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial
period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 10/20/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 11/7/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 11/13/with a request for cancellation by a voice mail messageHer call was returned on 11/14/with a detailed message regarding her chargesShe contact the customer service department again on 11/19/14, where the call was abruptly disconnected before it could be handled properlyWe attempted to contact her again to find a more satisfactory resolutionThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellation.
We have refunded the charge of $due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://bellalabs.com/ or http://bellalabs.com/main

At BellaLabs, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 8/02/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted BellaLabs on 8/06/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via email.We have refunded the shipping and handling as a courtesy due to this complaint, however, we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My credit card company was all too familiar with Bellalabs In fact the customer rep was the one that told me how to find the information on their policy Also, they do not provide notification that processing for the card payment occurs outside the United States and you are charged an additional fee for a foreign transaction Had either of these notices been properly and prominently displayed on the payment page I would never have placed an order I would contend the deception was intentional
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I accept the Bella Labs refund but also would like follow up and refund with La Crème as it is clear from the response from Bella Labs that they advertise with La Crème so the consumer is under the impression both companies work in tandem. Since La Crème is separate, they too should be providing a refund comparable to the Bella Labs refund,]
Regards,
*** ***

At Bella Labs, every customer is given the option to try their first day supply
without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 10/30/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentThe consumer contacted BellaLabs on 11/16/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailAs the consumer cancelled the trial in time, there were no further charges applied to the account.We would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

I am writing to inform you that I would like to re-open my previous complaint (number in email chain below). While I did receive a phone call from the company a day or two after logging the complaint back
in February, I did just receive another letter stating that I would be sent to collections for the amount they claim I owe. Can you please open the case again so this can be resolved once and for all?
Regards,
*** ***

At BellaLabs, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 2/06/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 2/21/as explained in the terms and conditions which they agreed to. Since there was no notification of a request for cancellation, the customer was automatically billed for another day supply on 3/23/as explained. The consumer contacted BellaLabs on 4/03/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $for the charge on 3/23/2015, and $for the charge on 2/21/that same dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account.
We have refunded the remainder of the amount, $65.73, from the original charge on 2/21/due to this complaintHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.phpBelow is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their product, they
are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
The consumer placed the order on 06/02/This is when they paid the initial $and this began the day trial period to sample from the initial day supplyThe consumer emailed our company on 06/12/to cancel their trial offerWe offered for the customer to keep the day supply for the discounted price of $43.82, or send back the remainder of the product at the end of the trial for no chargeThe consumer requested a full cancellation and they will send back the productThe consumers account was closed yesterday, upon receive the request for cancellationThe consumer received an email confirming the cancellationThe consumer has not been charged

At BellaLabs, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within
their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product. We have refunded Mrs***'s account in the amount of $for shipping and handling as we value customer satisfactionAlthough Mrs*** ordered our product on a trial basis, we are allowing her to keep the product on us

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial
period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 05/24/This is when they paid the initial $and this began the day trial period to sample from the initial day supplySince there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 06/08/as explained in the terms and conditions for which they agreed toIf the customer does not contact us after the initial charge of $87.63, the are automatically enrolled in a monthly subscription until they call and cancelThe consumer was billed again 07/08/for the second bottleThe consumer contacted our company on 07/15/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationBecause we value our customers, as a courtesy we have refunded the 07/08/charge of $The refund process takes to business daysThe consumer will receive email confirmation of the refundThey are required to send back the unopened bottle they just received the PO Box San Diego, CA

At Bella Labs every customer is given the right to try their first day supply without charge for the first daysAfter the day trial
period, if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
The consumer placed the order on 08/03/This is when they paid the initial $and this began the day trial period to sample from the initial day supplyWe show the product was delivered on 08/07/14, and as we did not receive any confirmation that the consumer needed an extension for travelling, they were automatically billed for their product on 08/24/14, a total of days after the product shows delivery confirmation, as explained in the terms and conditions for which they agreed toThe monthly membership for the product recurred on 09/23/for a second bottle at the retail price of $The consumer contacted our company on 10/01/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationPer their request, we have fully refunded the second charge of $from 09/23/back onto their cardThis refund will take three to seven business days to credit backHowever we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their ordersWe state the terms and conditions clearly, and send a synopsis attached to every packageTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our websites if you have any other questions or concerns: http://bellalabs.com/ or http://bellalabs.com/main

At Bellalabs, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with
their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the productAs a courtesy we will refund the amount of $for the immediate return of the productIt takes approximately 3-business days for a refund to process. Please return the product to Bella Labs PO Box 99852, San Diego, CA and ensure your name is on the outside packagingThe product needs to be in the mail postmarked by February 5, 2014 for the full cancellationIf there are any further questions, feel free to contact usThank you