BellaLabs

At BellaLabs, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 9/24/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/09/as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs on 10/14/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $65.73, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

This company says its product is freePay for shippingIf you do not want future products shipped to you, you must cancel within days of your order date.You barely have time to receive the product before you must decide to cancel or receive more shipments! Then, when you cancel, you are told you must return the "free" product to themSo much for freeSave your time and moneyDo not buy from Bella Labs

At Bella Labs, every customer is given the option to try their first day supply
without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the productThe customer placed the order on 9/13/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 9/28/as explained in the terms and conditions which they agreed toThe customer was billed for the second shipment on 10/28/The consumer contacted BellaLabs on 11/10/with their bank representative with a request for cancellation and stated they did not agree to be chargedThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s accountWe received a notice from the customers banking institution on 11/18/that the customer was disputing the chargeWe responded to that notice with the terms and conditions the customer agreed to and the charges/refund the customer had already been given We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

At BellaLabs, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 6/13/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 6/28/as explained in the terms and conditions which they agreed toThe customer was then billed on 7/28/for their next shipment of BellaLabsThe consumer contacted BellaLabs on 7/31/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $(a 25% refund the customer agreed to) that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We have refunded the remainder of the amount, $65.73, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At BellaLabs, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 2/17/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/07/as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs on 5/11/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailBased on the nature of the call, the customer service agent refunded the amount of $that dayOnce a refund is processed, it takes 3-business days for it to be credited back to the customer’s account. We stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At BellaLabs, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period, if the customer is unsatisfied with their
product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected]. If a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" twice before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information, as well as sent out with the product.
Since there was no notification of a request for cancellation and/or a returned product during the allotted trial period, the consumer was automatically billed for the day supply on 3/21/as explained in the terms and conditions for which they agreed toThe consumer contacted our company on 3/24/with a request for cancellationThe account was canceled immediately as instructed and they were sent a confirmation email confirming the cancellationWe have refunded the $charge for Mrs*** as we value customer satisfaction.The refund will take three to seven business days to credit back

At BellaLabs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation
and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 9/26/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 10/11/as explained in the terms and conditions which they agreed toThe customer was then billed for their next shipment on 11/10/as also explained in the termsThe consumer contacted BellaLabs on 11/17/during closed business hours with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailWe atempted to call the customer back on 11/17/and 11/18/and left a voicemail each time but have not heard back from the customer We have refunded the the amount, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

We apologize for any inconvenience this has caused to the customerThe customer's account was closed on 10/16/A collection notice was mistakenly sent via a third partyThe customer does not owe us any fees for products and we can assure the customer that this will not show on their creditWe
have taken the necessary steps to make sure this does not happen againThe customer is welcome to contact us directly if they would like any further information

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Bella Labs, every customer is given the option to try their first day supply without charge for the first days from original orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation
and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of order, they are automatically billed for the product and then billed and shipped a new day supply every days thereafter. The customer has the ability to cancel at any time by calling customer service or emailing ***If a customer needs to contact customer service, the phone number is listed on ***, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on *** where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product.The customer placed the order on 12/9/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 12/24/as explained in the terms and conditions which they agreed toThe customer was billed for their next day supply on 1/23/The customer contacted their banking institution and disputed both charges of $87.63, which we received notices for on 2/21/and 2/23/We sent correspondence back to the customer's bank and the customer lost the disputesThe consumer contacted BellaLabs on 3/27/with a request for cancellation and a refundThe account had previously been cancelled and the customer was sent a cancellation confirmation via emailThe representative informed the customer that we were unable to refund the charges at that time due to the disputes the customer had in place.As a courtesy only, due to this complaint, we have refunded the amount of $However we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, *** or ***. Below is a brief explanation of our terms and conditions:Terms and ConditionsYou will have days from the original order date to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at *** and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at *** during business hours (Monday-Friday, 8am-4pm PST) or email us at ***Please read our terms and conditions for more details

I want to agree with the other complaintsThe web site is very misleading and should be redoneAnd it does say free with day free trialWell it took days for me to receive the product and only days to decide if I even liked the creams I was sentHow can you be sure with only to days to decide on a product that says it takes at least months to start seeing resultsThe web site was very misleading and it gave a different price than what I was chargedI wish like so many others that I would have checked with the Revdex.com before I decided to use this productI would not recommend anyone to go for the free trial as it is so calledBecause like myself I have learned the hard wayAnd to pay for a tiny little jar of cream is beyond crazyI will be smarter in the futureI do not recommend this product to anyone

At Bellalabs, every customer is given the right to try their first day supply without charge for the first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return
the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on bellalabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on bellalabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product.
*** *** placed their order on 2/2/This is when they paid the initial $and this began their day trial period to sample from her initial day supplySince there was no notification of a request for cancellation and/or a returned product during their allotted trial period, *** *** was automatically billed for their day supply on 2/17/as explained to them in the terms and conditions for which they agreed to.We have refunded *** ***'s account in the amount of $as we value customer satisfactionWe are only BellalabsWe do not correspond with, or have access to Black DiamondThe customer would have to contact Black Diamond for further assistanceAlthough, *** *** ordered our product, they have been refunded fully in the amount of $

At BellaLabs, every customer is given the option to try their first day supply
without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product
The customer placed the order on 8/01/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 8/16/as explained in the terms and conditions which they agreed toAs the consumer has never reached out to customer service requesting any cancellations, her account continued to be charged and shipped new bottles on a day cycle, with the most recent charge having been on 8/11/2015. We have refunded the amount requetsed, $87.63, due to this complaint, however we stand by our policies and we would like to reiterate that our customers accept the terms and conditions two separate times to process their orderWe state the terms and conditions clearly, and send a synopsis card with our contact information, with each orderTerms and conditions are located on all ordering websites, and should be read as they are there for a reasonPlease refer to our website, www.bellalabs.com or www.bellalabs.com/main/index.php. Below is a brief explanation of our terms and conditions:
Terms and Conditions
You will have days from the date you receive your bottle to decide if BellaLabs is right for youYou must pay a shipping and handling fee of $for us to send you a full day supply of BellaLabsWe ship the product the day after you place the order (orders placed Saturday-Sunday will be shipped the following Monday)If you are unhappy with the product at any time during those days, you must call us at 1-877-767-9942 and cancel your order to avoid being billed for the full cost of the productIf you are satisfied with our product, then do nothing and we will bill you $for your initial order, and every days thereafter we will send you a new day supply of the product for $To cancel automatic delivery and billing, please call us at 1-877-767-9942 during business hours (Monday-Friday, 8am-4pm PST) or email us at [email protected] read our terms and conditions for more details

At BellaLabs, every customer is given the right to try their first day supply without charge for the
first daysAfter the day trial period if the customer is unsatisfied with their product, they are to return the remainder postmarked for return within their day trial period and also contact customer service to notify a request for cancellationIf the customer keeps their day supply after the days, they are automatically billed for their product on the 15th day and then automatically shipped and billed a product every days thereafterThe customer has the ability to cancel at anytime by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on BellaLabs.com, the product, the pamphlet, and the package the product is shipped inThe terms are disclosed clearly on BellaLabs.com where the customer would have ordered their productThe customer has to also click "I agree to the terms and conditions" two times before the order is processedIf the customer does not "agree" to the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website not only on the bottom of the first page, but also highlighted in a large white box on the second page where the customer inputs their card information as well as sent out with the product
*** *** placed her order on 2/13/This is when she paid the initial $and this began her day trial period to sample from her initial day supplySince there was no notification of a request for cancellation and/or a returned product during her allotted trial period, *** *** was automatically billed for her day supply on 2/28/as explained to her in the terms and conditions for which she agreed toHer second bottle was automatically shipped and billed out to her days later on 4/2/ Ms. *** contacted our company on 4/8/with a request for cancellationHer account was canceled as instructed and she was sent a confirmation email confirming her cancellationBased on the nature of the call, the representative refunded the charges applied on 2/28/14, and 4/2/for a refund totaling $The representative *** *** spoke to has refunded her account for both requested charges, prior to the receipt of this notificationAlthough, Ms. *** ordered our product, she has been refunded fully in the amount of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I do not agree with their explanation as because when I finished survey, it immediately gave me a choice of gifts and upon choosing the gift, it went directly to info to enter my credit cardI did not get a web site or anything saying I had a free 14day trial then would be billed
I am however, grateful they refunded my money As this was a first time for me to agree to a free gift, I have learned a valuable lesson and will never do anything like this againIt has definitely made me distrust anything advertised as a free gift with only having to pay shipping and handling
Regards,
*** ***

At BellaLabs, every customer is given the option to try their first day supply without charge for days after receiving their orderDuring the days, if the customer is not satisfied with their product, they are to contact customer service via phone or email with a notice of cancellation and
the product must be postmarked for return within those daysIf the customer keeps their day supply after days from the date of delivery, they are automatically billed for the product and then billed and shipped a new day supply every days thereafterThe customer has the ability to cancel at any time by calling customer service or emailing [email protected] a customer needs to contact customer service, the phone number is listed on www.bellalabs.com, the product, the pamphlet that arrives with their order, and the package the product is shipped inThe terms are disclosed clearly on www.bellalabs.com where the customer would have ordered the productThe customer also has to click “I agree to the terms and conditions” twice before the order is processedIf the customer does not click the box to agree with the terms, the order will not processThe terms and conditions are disclosed directly on the ordering website, at the bottom of the first page, and also highlighted in a large white box on the second page where the customer inputs their billing information, as well as sent out with the product. The customer placed the order on 4/19/This is when they paid the initial $for shipping and handling and this began the trial period to sample from the initial day supply they were sentSince there was no notification of a request for cancellation and/or a returned product during the allotted time, the customer was automatically billed for the day supply on 5/4/as explained in the terms and conditions which they agreed toThe consumer contacted BellaLabs on 5/4/with a request for cancellationThe account was cancelled immediately as instructed and the customer was sent a cancellation confirmation via emailThe customer informed us on 5/7/that they disputed the charge with their bank and we received a notice from that bank on 5/15/Customer again emailed us on 6/17/about chargeDue to this complaint, we have refunded the disputed charge of $back to the customer, however we do stand by our terms and conditions and reiterate that the customer does have to agree to those terms and conditions before they confirm their order. Once a refund is processed, it takes 3-business days for it to be credited back to the customer’s account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have sent the following to Bella Labs by letter and by email.
Gentlemen:
While I appreciate your issuing a credit card credit for the
bottle of facial cream I returned as soon as it arrived, our dealings are still
not satisfactoryOur dealings have been complicated by my being mislead by my
credit card companyI will deal with them separatelyThey encouraged me to
file a dispute without telling me to try to contact you firstI had just been
through an experience in which I tried to contact the merchant and his phone
was never answeredThey said I could file a dispute and they would take it
from thereI didn’t know you would be charged a dispute charge until my
husband found out from your customer service agent
Let’s settle this equitablyI have returned the original bottle
Please refund $after deducting any charges I’ve caused you to incur
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent an email in August of , asking to cancel the order. I received a shipment in September, which arrived while I was out of town, so I was not aware of it. The shipment on October 3rd was the first shipment that I was aware of. When I called the company, they grudgingly agreed to refund the price of that shipment
After I had mailed the October shipment, I found the September shipment, which I had not seen before. The company refused to accept return of that shipment, even though I had canceled in August.
Regards,
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