Benjamin Franklin Plumbing

We have discussed the issue with the customer and have agreed to refund the $they asked forWe apologize for the inconvenience

My husband is homebound and I just had surgery Our septic system backed up, so I called Benjamin Franklin Plumbing at 4:30pm After explaining the situation, the scheduler called dispatch and found someone to come out that evening I received a call from Forrest Grant around 5, letting us know he would be coming that evening He showed up on time and worked in the dark to fix the problem He and his assistant were professional and experts at pinpointing the problem We wouldn't hesitate to call Ben Franklin Plumbing in the future We'll definitely ask for Forrest!

I'll start by saying Rohan and Vinny did a good job with my repair and were very personableGood guys, good conversationThe rating would be stars if not for the priceI called in the morning and they were sent out to me in the afternoonThey quoted $just to replace a toilet shut-off valve and a plastic elbow connector under the floor (via the downstairs ceiling where they had very clear and easy access because I cut the ceiling open to see where my leak was coming from)I could have refused and went for more quotes but I would have had my whole house w/o water for another day or twothey knew thatI questioned the price and they showed me that Ben Franklin's system is charging $just for the parts***?!?!
They say they stock their trucks to save you time and money BUT they had to wait like mins for someone to drop off a $plastic connectorBelieve methey are not doing you a favor by stocking their trucks because they are charging 5x cost for those partsI already knew what had to be done but wasn't confident enough to trust myselfAfter seeing the job, I could have done it myself for around $retail cost for the parts they replacedSo, they wanted an extra $for two guys on a job that takes 30-mins for one personThe guys spent about hours at my house standing around chatting mostly because they had to wait for the partIf this is how most jobs go, then THAT is why they overcharge!
I was able to get my cost down to around $but that's still VERY high for this repairI don't mind paying someone for their skilled labor but this was overkillI was expecting maybe $for parts and $for labormaxWhen you ask for a discount, the only thing they offer is that the only good discount comes from signing up for their maintenance program @ $19/mo which gets you 15% off the current visit and future visitsQuite a racket!
I took off stars because it's obvious they took advantage of the semi-emergency I had even though it was during business hoursI would not consider them for any repairs in the future

*** *** came to our home to do a yearly check of all our plumbingHe was the consummate professional in every wayHe explained everything very clearly and listened to my questionsHe was such a nice young man to have in our homeHe truly loves what he does and wants to do a great job

Excellent business to work with,Very professional
I highly recommend them

Same day service, friendly, knowledgeable, clean

We were given excellent competent service from Ben Franklin Plumbing at the hands of Michael M***

Customer service department is very professional and courteous***, our plumber, is a standup guyVery patient during a time when I was having problems with a contractor at our home at the same timeHe was very informative and provided excellent serviceHe also arrived in a timely manner

Have used Ben Franklin since I moved to Florida years ago They are always on time, neat, friendly, professional and things get fixed right first time around

$for new guts and wax seal on one toiletAfter paying $service call I was told my only option was $500+ repair or $replacementWhat a ripoffParts at *** are under $Check *** reviews on these guys if you don't believe mePredatory pricingThis was in a rental property with tenant so I needs it fixedWill never use or recommend this companyShame on them!

Initial Business Response /* (1000, 5, 2015/12/23) */
At Ben Franklin Plumbing, our goal is 100% customer satisfactionOn December 15th, at approximately 11:00am, this customer called us to install two faucetsPer our standard policy, we informed the customer that pricing will be done
on-site and that we have an $trip fee for any regularly booked appointmentOur plumbers handle pricing on-site because they are the experts and there are often unexpected difficulties with the work that we can't see or predict over the phoneWe showed up at the customer's house thirty minutes after they called usUpon inspection, our plumber determined the pricing of the work necessary to properly install the customer's faucetsThis is standard procedure on all of our calls and there was no reason for the customer to expect anything elseWe never misled the customer at any time
Upon receipt of the customer's complaint, we discussed the issue with them over the phoneWe informed the customer again of our standard proceduresThat being said, our goal is 100% customer satisfaction, and while we don't often decide to do a refund in these situations due to it being our standard practice (and standard in the industry), we decided to refund the customer's $The customer has been informed of the refund and thanked us for itWe appreciate their feedback and will consider this situation when training and forming future policy changes
Marcus ***
Customer Relations
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
Thank you; Ben Franklin refunded the $service call on my credit card...so the issue is resolved
***
***copied and pasted from email

We needed our master bath faucet repaired/replacedWhen John got here he was able to repair the faucet so we wouldn't have to replace all the fixturesHe's a real money saver and professionalWe would definitely recommend him and Ben Franklin Plumbing to anyone who wants a true plumber

John Rwas very professional He explained the services I needed for the repair, identified the various costs, and completed the job quickly

Very well Had septic line from toilet to septic snaked and camera was used Camera showed drains in good condition which I was very glad to hear I chose the camera option since I had no idea about the condition of the drains Had the toilet problem three times in the last two years and was concerned about the drains After snaking from toilet to septic and toilet still not flushing properly the plumber called me and I told him about a previous handyman putting a power washer down the vent (" radious) which helped Benjamin Franklin plumber used a snake to break up whatever was clogging the vent and solved my toilet flushing problem in a timely manner They also put back everything and all was cleaned up before leaving Thank you so much They were in contact with me after also to make sure I was happy and that everything was working properly Repair was a little pricey, but they were the only ones out of other plumbers that helped me One place has never even returned my calls at all

Excellent company to work with.Highly recommend them

Knowledgeable and honest Very satisfied

Excellent Service, Extremely Competent! Definitely use again!

John Dwas on time, friendly, helpful, and he got my problem solved in a timely manner at the price quotedI am so happy to have found Benjamin Franklin PlumbingIf I ever have another plumbing problem, Benjamin Franklin will be the only call I make

I have used Benjamin Franklin Plumbing several times over the years and they are fantastic! Every time they explain services, option, and costsThere are no surprises!
I enjoy working with all of the professionals- xxxxx was awesomeOne of the best, most courteous plumbers I have ever worked with!
Kuddos to that team!

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will contact you again if I do not receive the promised $within a reasonable timeframe