Benjamin Franklin Plumbing

This is my second dealing with Ben Franklin Plumbing. Both dealings were positive. The expertise of the plumber, friendliness, taking time to explain the recommend work, was excellent. I would have no problem recommending the plumber, or company to friends. I could not say this about the plumber whom I had prior to Ben Franklin.

Always the most professional and efficient service for plumbing needs. Happy to have found Benjamin Franklin Plumbing. Wouldn't think of using anyone else.

This is the second time I had a plumbing 'emergency' and I found the staff to be extremely helpful. Their technicians are very knowledgable and don't mind questions. And, the techs get the job done right.

Initial Business Response /* (1000, 5, 2016/01/14) */
At Blue Ox Heating and Air, our number one goal is 100% customer satisfaction. Upon installation of this customer's filter system, we ordered the wrong size filters for her system. We deeply apologize for the invonvenience. We have recently been...

back to this customer's home to resolve the situation. Upon arrival, our manager discovered the size initially ordered was indeed wrong. We have now determined the appropriate filter size and have supplied the customer with at least a three year supply of filters at no cost. Again, we apologize for the inconvenience and would like to thank the customer for their feedback.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Benjamin Franklin/Blue Ox resolved the issue. Thank you. [redacted]

Erick Y. couldn't have been more helpful. He took his time to explain to me that I had a slab leak and needed to have my whole house replumbed. I will certainly call for his help in any new problems I have with plumbing.
You are blessed to have him on your team. [redacted]

Fast service as they came out within an hour! Performed quality work and Matt was super personable and friendly and Benjamin Franklin had a very competitive price. Will use them 1st on any future needs and will highly recommend!

Excellent Service, Knowledgable and profesional.

yhe tech was very good and professional

Thank you for excellent service to replace the kitchen sink disposal in July. xxxxx was on time, professional in appearance and completed the job in a timely manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Sean,Jack and George did a fantastic job. All in all, It was a very pleasant experience.

My service tech, xxxxx was awesome. He was on time and answered all my questions. He cleaned up after himself and make an organized install of our water heater.

xxxxx came out, handled the problem and then gave us input towards an insurance program for plumbing. He gave us no pressure and told us to call when we decided. He was very personable and I would be very happy to use him again.

Totally enjoy using this company ! The technicians that respond are friendly, responsible and so knowledgeable. Would definitely recommend this company to anyone !

Edward V. was courteous, polite, friendly and did a very good job fixing the issue with our toilet.

[redacted]...

[redacted] The matter was certainly not resolved with BenFranklin.  They took absolutely no responsibility for the problem and we're aggressive in our conversation.  I ended up about $600 out over it,all.

I have been with Benjamin Franklin for several years now & am always pleased with the service I receive..

Benjamin Franklin Plumbing were there when promised and fixed my problem in a timely manner. they had suggestions for some additional work that could be done to prevent further issues with back ups, but were not at all pushy! provided me with a quote for further work before they left.

Good Afternoon [redacted]   Thank you for reaching out to us regarding this matter. I looked into the customer's complaint. Ms.[redacted] did have a plan with us, which are through a company called Direct Energy. When a customer is signed up for a plan, they are to be notified that they have the...

right to cancel at any time. They are also notified that if they cancel within 30 days of signing up and do not use the plan, they are entitled to a full refund. They are also notified that if they do cancel after the first 30 days they may be charged a $30.00 cancellation fee. That fee is up to Direct Energy. Also when a customer is signed up for a plan, the credit card information goes through the portal directly to Direct Energy to pay for the plan, Benjamin Franklin Plumbing does not store any customer's credit card information for any reason and we do not have access to the credit card information after it is put through the portal. When a customer pays for the plan with a check, the check is sent directly from Benjamin Franklin to Direct Energy.  All customer's are also notified that the plan does automatically renew each year unless the customer notifies Direct Energy prior to renewal that they would not like to renew.    Please let me know if you have any additional questions.       Thank you, [redacted]

We were very pleased with the entire process. We asked many questions and all were answered to our satisfaction. The team worked great together. They worked hard the entire time they were here. They are professional and know their stuff. They listened to our needs and wants. They were neat and clean and tried to find the best way to do the work.