Benjamin Franklin Plumbing

When Mrs. Weiss initially called us on 9/16/17, she stated that another company snaked the sewer line and hit something at about 30 feet and their equipment was not strong enough to punch through it. We sent a drain technician out and they cabled her main line through the outside clean out to clear...

the blockage. We were called back out due to the sewer line backing up again on 10/20/17. Our Project Manager cameraed the line and was able to clear 4 blockages due to root intrusion but found multiple breaks in the line, major root intrusion and orange burg piping that was blistering heavily into the crawl space. He was not able to get past where there was a major break in the line. He offered her Straight Forward Pricing to replace the sewer line with a 20 year warranty, which she declined. He also called her and gave her straight forward price to repair the line for $5,700.00 which she also declined. If roots are compromising the sewer line, that constitutes a failure in the line and clearing it is only a temporary repair. We offered her a permanent solution to an on-going issue.

sean and tyler came in to replace our sewage pipe in the basement from and old cast iron to pvc. they did a nice job and were quick and efficient and cleaned up well after.

xxxxx was super. Friendly, professional and completed the job with no mess. Very satisfied with him and the company. I have been a customer for over 8 years and have never had any issues.

Ask for this guy - he is courteous, neat, a thoroughly professional troubleshooter, and at only 37 yrs of age, has been a plumber for many years and knows what needs to be done.

Very profesional

My hot water heater was leaking, and Benjamin Franklin Plumbing was able to get someone to my house within an hour of my calling them. The service pro, xxxxx, was on time, polite, and had my new hot water heater installed and the old one taken away in no time at all. He was also extremely helpful with providing information on cleanup and restoration.

Had the kitchen faucet replaced by Ben Franklin Pluming. Service was on time, Ron F. (service provider) was professional, courteous and very helpful.
Thank You!

Called with an emergency. Came out within two hours and found a simple solution to what I thought was a very difficult problem

Highly recommend

The plumber arrived within the time frame given me. He explained all options and prices for the work that he would have to do to correct the problem I was having. He was courteous and knowledgeable and fixed the problem. I am very happy with this company and would call them again should another plumbing problem arise.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I would like a copy of the original receipt for the work done and a copy of the check issued for the refund and when it was made.  I have been assured by their representative that they will call me before doing work on her house again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]

xxxxx. was polite, prompt, and very efficient. He replaced our broken sump pump in a timely manner. We will use Benjamin Franklin Plumbing again.

Always polite and courteous and there when you need them.

I was very satisfied with the service Jose provided for us. He was very professional and explain the problem clearly and honestly. The price was fair.

Initial Business Response /* (1000, 9, 2015/06/29) */
We have been working with Mr. [redacted], and are waiting to hear their decision.

Excellent experience. xxxxx came over, diagnosed the problem within minutes and proceeded to remedy it! xxxxx was very personable and professional. I would recommend him to my friends!

The service plumber [redacted] did a fantastic job with all the plumbing at my home. She was patient and explained everything to me. I would recommend her to others.

The visit was executed in perfect fashion.

Very fast service and Price was same as quoted. Excellent job in all aspects and very friendly service. I will use them again!!!!!

WE have not hired this company as yet, but look forward to using their service. Brian C. was very helpful and knowledgeable in helping us to decide what to do about installing a gas fireplace. He was very friendly and thorough in giving us all the information we needed to aid in our decision. He is was neat and clean in appearance.
Brain,s smile alone will encourage a person to hire this company.