I am rejecting this response because: According to my account, my wife's stethescope is still in the warehouse waiting to ship. Her first day of nursing school was Monday 5/23. It is currently 5/26, 34...
days after we made our order. This needs to be shipped immediately and I believe some sort of discount should be offered as the product was not delivered in the original time frame promised or even after the complaint when stated that it would be shipped the next day (5/24)! We have had to show our nursing instructor what is happening so that my wife is not losing credit in class for not having what we were instructed. We are very unsatisfied with this company and will never order from them again. 34 days and still no product is completely unacceptable.
Regards,
[redacted]
Case# 11463606 Re: J[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. N[redacted] placed an order on 5/2/2016. Below are the items that were included on her order. Order #...
AH[redacted]1862 1)Littman Classic III Stethosco Turquoise Tubing – Qty 1 Item # 1 was cancelled on 5/23/2016. Around the time Ms. N[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. N[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $119.94 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect. We hope that this credit satisfies Ms. N[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
Complaint: 11528284
I am rejecting this response because:Although the company indicates they have issued a credit for the shipping (and subsequently a full refund) no credits have appeared in my account. Unless/until this occurs I will not consider the matter resolved. Regards,
[redacted] M[redacted]
Complaint: 12149277
I am rejecting this response because:
Regards,
V[redacted]
For starters they refused to handle anything! Care about your customers? What a joke! Who would ever get anything engraved if you are allowed to send broken merchandise and stick the customer with it! And mind you this is an expensive stethoscope! Take your broken garbage back and give me a refund!
cusotmer service department and stated her stethoscope was damaged. We requested photos of the damage to assist the customer better. We have not received any emails from the cusotmer. We reshiped the stethoscope without receipt of the photos with FedEx 2 day air. We have asked that she return the damaged stethoscope and we will waive the return postage.
Complaint: 12149277
I am rejecting this response because:
Regards,
[redacted]
Outrageous to mail defective merchandise and stick customer with it! I want a working stethoscope!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11461745, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 11405050
I am rejecting this response because: I paid for expidited shipping. I called twice to cancel the order and both times I was told it was shipped. Their response is to now send my package overnight, which does not address the fact that I paid $30 for expidited shipping and they failed to ship the package before the deliver due date. since they would not cancel and refund my order despite my multiple attempts I want the shipping charges refunded.
Regards,
W[redacted]
Case# 11532530 Re: [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Mr. Taraborelli placed an order on 4/30/2016. Below are the items that were included on his order. Order #...
AH006650544 1) Littman Cardiology III Stethoscope W/ Ceil Blue Tube 27” – Qty 1 Item # 1 left our warehouse on 5/21/2016 and was delivered on 5/27/2016 via FedEx Tracking# 61299989217820206859. Around the time Mr. Taraborelli placed his order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Mr. Taraborelli’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did received contact from the customer on 5/31/2016 stating that the engraving on his Stethoscope was spelled incorrectly, at this time we advised him to return the item for exchange. On 6/27/2016 the customer contacted again to check on the status of the exchange and was advised the merchandise was currently on backorder, we then submitted a full refund request back onto his Amazon account. We hope that this credit satisfies Mr. Taraborelli’s complaint. Thank You, Tracy Barnies Office: 207-213-1051 On behalf of allheart Customer Service
The customer placed their order on Sunday 7/5 and emailed customer service on Sunday. allheart is not open on Sundays. The email was received and answered on Monday 7/6. The order had already processed and was unable to be changed. We did advise the customer. Our...
F.A.Q's regarding changing or canceling an order does state "We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed" We have reached out to the cusotmer again to offer further assistance.
I have to reject this, I have all the orders saved and scrubs that are still in the packages that I didn't order and they sent me duplicates in. I ordered a Stretch black scrub set, I only received the top stretch black top. I ordered a navy blue scrub set in a medium and they sent me a large. My entire order was all mediums....I They sent half my order and I can send you what you need including pics as well of everything that I have. and received from them. I never received a phone call from their corporate as promised, Speaking to eight different people who had no idea about my order. If you can please pull all voice footage I would appreciate it...
Complaint: 11006021
I am rejecting this response because:
Regards,
M[redacted]
Revdex.com: I accept your offer. However, I thought you'd be willing to compensate me for this uncalled for lengthy refund process by giving me the shipping & handling for the order.
I have reviewed the response made by the business in reference to complaint ID 11728331, and find that this resolution is satisfactory to me.
Regards,
C[redacted]
Case# 11452768 Re: L[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. Snyder placed an order on 5/3/2016. Below are the items that were included on her order. Order # AH[redacted]...
1)Workwear V-Neck 2Pkt Top Dandelion M – Qty 1 2)Workwear V-Neck 2Pkt Top Grey M – Qty 1 3) Workwear V-Neck 2Pkt Top Shocking Pink M – Qty 1 4) Workwear V-Neck 2Pkt Top teal Blue L – Qty 1 5) Workwear V-Neck 2Pkt Top Purple Passion Med – Qty 1 6) Workwear V-neck 2Pkt Top Purple Passion Lge – Qty 1 7) Cherokee Workwear Low Rise Pan Dandelion M – Qty 1 8) Cherokee Workwear Low Rise Pan Grey M – Qty 1 9) Cherokee Workwear Low Rise Pan Red M – Qty 1 10) Cherokee Workwear Low Rise Pan Shocking Pink M – Qty 1 11) Cherokee Workwear Low Rise Pan Purple Passion Med – Qty 1 12) Cherokee Petite Workwear Low R teal Blue Lge – Qty 1 13) Cherokee Workwear Low Rise Pan Purple Passion Lge – Qty 1 Item #’s 1 – 10 were cancelled on 5/10/2016. Item #’s 11-13 left our warehouse on 5/17/2016 and were delivered on 5/20/2016 via FedEx Tracking# [redacted]17820097433. Around the time Ms. Snyder placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. Snyder’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $200.83 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect. We hope that this credit satisfies Ms. Snyder’s complaint. Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
Mr. D[redacted],Based on the information we have on file, our last active order for you was 11/30/15, which did not include an order for any of the stethoscopes we offer. We would like to resolve the matter for you. We would need further information from you. Is it possible that the order was placed under a different name for billing purposes? We noticed in your response to us that the scope was a gift. We would need proof of purchase in order to determine if the stethoscope is still under warranty. If you did not purchase from allheart.com, you may contact LITTMANN customer service at ###-###-####, you would be required to provide proof of purchase. If you can review our website http://www.allheart.com/all-littmann/ and provide further information on the style of scope, we may be able to provide replacement ear pieces. You may contact us at [email protected] or by calling ###-###-####, Monday-Friday 8 a.m.-4:30 p.m. CST.
Ms. L[redacted] placed an order on Saturday December 19. The order processed on Monday, December 21, the next business day, however, the item(s) were on a slight backorder until 12/28/2015 when they shipped via economy shipping with tracking number 9[redacted]1. The package may be...
tracked via www.fedex.com. It is expected to deliver on 1/6/2016 by end of day. We have notified customer of the tracking.
Re: V[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Victoria placed an order on 4/15/2017. Below are the items that were included on the order. Order # AH[redacted] 1....
GU-OT110 - Otoscope - QTY 2 2. AH-SCPCASEBLK - Stethoscope Case Black – QTY 1 3. LITT-MCR-2178 - Littman Mastoc Cardiology Stethoscope W/Caribbean Tubing – QTY 1 4. PM-B214—PUR -Soft LED Pupil Gauge Penlight Purple - QTY 1 Item # 1 (QTY 1) and item # 2 were both returned back to our fulfillment center for a refund which was processed in the amount of $58.47. In regards to the defective engraved stethoscope that was returned to us we are unable to accept this return as this is an engraved item and as agreed by the customer on the website when ordering she was unable to send this back. We did explain to the customer that we are licensed with the manufacturer, which is 3M Littman that all defects do go through their company, and we were unable to assist. We can certainly take the information and forward it to the manufacturer if the customer would like. At this time we have not charged the customer any shipping charges or any return shipping fees for using our return label. We understand Ms. D[redacted]s’s frustration regarding this situation, and again apologize for any inconvenience that this may have caused. Please contact our customer service department so we can get her directed to [redacted]. We hope that this satisfies Victoria’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]
Complaint: 10952563
I am rejecting this response because:The message says that the company has reached out to me, however I have not received and email or a phone call from the company. The only thing I have is the original email saying that they will not exchange. I would like to exchange for a set that matches but want to ensure I am not charged any fees for doing this.
Regards,
[redacted]
Re: C[redacted] Re: C[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Carmen placed an order on 4/24/2016. Below are the items that were included on the order. ...
Order # AH006644320 1) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 24W – QTY 1 2) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 26W – QTY 1 Item # 1 and 2 were both returned by customer but when trying to process refund it is saying the credit card on file is declining. At this time we are working with our finance department to have a refund check issued to you. This refund check is in the amount of $104.98 which is a full refund minus the original shipping and handling charges.We are working on getting this done as soon as possible. We understand Ms. P[redacted]’s frustration regarding the delayed arrival of this refund, and again apologize for any inconvenience that this may have caused. We hope that this satisfies C[redacted]’s complaint.
I am rejecting this response because: According to my account, my wife's stethescope is still in the warehouse waiting to ship. Her first day of nursing school was Monday 5/23. It is currently 5/26, 34...
days after we made our order. This needs to be shipped immediately and I believe some sort of discount should be offered as the product was not delivered in the original time frame promised or even after the complaint when stated that it would be shipped the next day (5/24)! We have had to show our nursing instructor what is happening so that my wife is not losing credit in class for not having what we were instructed. We are very unsatisfied with this company and will never order from them again. 34 days and still no product is completely unacceptable.
Regards,
[redacted]
Case# 11463606 Re: J[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. N[redacted] placed an order on 5/2/2016. Below are the items that were included on her order. Order #...
AH[redacted]1862 1)Littman Classic III Stethosco Turquoise Tubing – Qty 1 Item # 1 was cancelled on 5/23/2016. Around the time Ms. N[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. N[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $119.94 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect. We hope that this credit satisfies Ms. N[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
Complaint: 11528284
I am rejecting this response because:Although the company indicates they have issued a credit for the shipping (and subsequently a full refund) no credits have appeared in my account. Unless/until this occurs I will not consider the matter resolved. Regards,
[redacted] M[redacted]
Complaint: 12149277
I am rejecting this response because:
Regards,
V[redacted]
For starters they refused to handle anything! Care about your customers? What a joke! Who would ever get anything engraved if you are allowed to send broken merchandise and stick the customer with it! And mind you this is an expensive stethoscope! Take your broken garbage back and give me a refund!
Cusotmer called on 8/12/15 to our...
cusotmer service department and stated her stethoscope was damaged. We requested photos of the damage to assist the customer better. We have not received any emails from the cusotmer. We reshiped the stethoscope without receipt of the photos with FedEx 2 day air. We have asked that she return the damaged stethoscope and we will waive the return postage.
Complaint: 12149277
I am rejecting this response because:
Regards,
[redacted]
Outrageous to mail defective merchandise and stick customer with it! I want a working stethoscope!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11461745, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 11405050
I am rejecting this response because: I paid for expidited shipping. I called twice to cancel the order and both times I was told it was shipped. Their response is to now send my package overnight, which does not address the fact that I paid $30 for expidited shipping and they failed to ship the package before the deliver due date. since they would not cancel and refund my order despite my multiple attempts I want the shipping charges refunded.
Regards,
W[redacted]
Case# 11532530 Re: [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Mr. Taraborelli placed an order on 4/30/2016. Below are the items that were included on his order. Order #...
AH006650544 1) Littman Cardiology III Stethoscope W/ Ceil Blue Tube 27” – Qty 1 Item # 1 left our warehouse on 5/21/2016 and was delivered on 5/27/2016 via FedEx Tracking# 61299989217820206859. Around the time Mr. Taraborelli placed his order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Mr. Taraborelli’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did received contact from the customer on 5/31/2016 stating that the engraving on his Stethoscope was spelled incorrectly, at this time we advised him to return the item for exchange. On 6/27/2016 the customer contacted again to check on the status of the exchange and was advised the merchandise was currently on backorder, we then submitted a full refund request back onto his Amazon account. We hope that this credit satisfies Mr. Taraborelli’s complaint. Thank You, Tracy Barnies Office: 207-213-1051 On behalf of allheart Customer Service
We are waiting on the customer return of the JOCKEY TRI BLEND ZIPPER PANT WHITE M product. Refund will be processed as soon as it is returned.
The customer placed their order on Sunday 7/5 and emailed customer service on Sunday. allheart is not open on Sundays. The email was received and answered on Monday 7/6. The order had already processed and was unable to be changed. We did advise the customer. Our...
F.A.Q's regarding changing or canceling an order does state "We use automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed" We have reached out to the cusotmer again to offer further assistance.
I have to reject this, I have all the orders saved and scrubs that are still in the packages that I didn't order and they sent me duplicates in. I ordered a Stretch black scrub set, I only received the top stretch black top. I ordered a navy blue scrub set in a medium and they sent me a large. My entire order was all mediums....I They sent half my order and I can send you what you need including pics as well of everything that I have. and received from them. I never received a phone call from their corporate as promised, Speaking to eight different people who had no idea about my order. If you can please pull all voice footage I would appreciate it...
Complaint: 11006021
I am rejecting this response because:
Regards,
M[redacted]
Revdex.com: I accept your offer. However, I thought you'd be willing to compensate me for this uncalled for lengthy refund process by giving me the shipping & handling for the order.
I have reviewed the response made by the business in reference to complaint ID 11728331, and find that this resolution is satisfactory to me.
Regards,
C[redacted]
Case# 11452768 Re: L[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. Snyder placed an order on 5/3/2016. Below are the items that were included on her order. Order # AH[redacted]...
1)Workwear V-Neck 2Pkt Top Dandelion M – Qty 1 2)Workwear V-Neck 2Pkt Top Grey M – Qty 1 3) Workwear V-Neck 2Pkt Top Shocking Pink M – Qty 1 4) Workwear V-Neck 2Pkt Top teal Blue L – Qty 1 5) Workwear V-Neck 2Pkt Top Purple Passion Med – Qty 1 6) Workwear V-neck 2Pkt Top Purple Passion Lge – Qty 1 7) Cherokee Workwear Low Rise Pan Dandelion M – Qty 1 8) Cherokee Workwear Low Rise Pan Grey M – Qty 1 9) Cherokee Workwear Low Rise Pan Red M – Qty 1 10) Cherokee Workwear Low Rise Pan Shocking Pink M – Qty 1 11) Cherokee Workwear Low Rise Pan Purple Passion Med – Qty 1 12) Cherokee Petite Workwear Low R teal Blue Lge – Qty 1 13) Cherokee Workwear Low Rise Pan Purple Passion Lge – Qty 1 Item #’s 1 – 10 were cancelled on 5/10/2016. Item #’s 11-13 left our warehouse on 5/17/2016 and were delivered on 5/20/2016 via FedEx Tracking# [redacted]17820097433. Around the time Ms. Snyder placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. Snyder’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested that the $200.83 be refunded back onto her Amazon account. Please allow 3-5 Business days to see this refund reflect. We hope that this credit satisfies Ms. Snyder’s complaint. Thank You, T[redacted] Office: ###-###-#######-###-#### On behalf of allheart Customer Service CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
The return form was read and processed incorrectly The error has since been corrected and the cusotmer has been taken care of.
Mr. D[redacted],Based on the information we have on file, our last active order for you was 11/30/15, which did not include an order for any of the stethoscopes we offer. We would like to resolve the matter for you. We would need further information from you. Is it possible that the order was placed under a different name for billing purposes? We noticed in your response to us that the scope was a gift. We would need proof of purchase in order to determine if the stethoscope is still under warranty. If you did not purchase from allheart.com, you may contact LITTMANN customer service at ###-###-####, you would be required to provide proof of purchase. If you can review our website http://www.allheart.com/all-littmann/ and provide further information on the style of scope, we may be able to provide replacement ear pieces. You may contact us at [email protected] or by calling ###-###-####, Monday-Friday 8 a.m.-4:30 p.m. CST.
Ms. L[redacted] placed an order on Saturday December 19. The order processed on Monday, December 21, the next business day, however, the item(s) were on a slight backorder until 12/28/2015 when they shipped via economy shipping with tracking number 9[redacted]1. The package may be...
tracked via www.fedex.com. It is expected to deliver on 1/6/2016 by end of day. We have notified customer of the tracking.
Re: V[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Victoria placed an order on 4/15/2017. Below are the items that were included on the order. Order # AH[redacted] 1....
GU-OT110 - Otoscope - QTY 2 2. AH-SCPCASEBLK - Stethoscope Case Black – QTY 1 3. LITT-MCR-2178 - Littman Mastoc Cardiology Stethoscope W/Caribbean Tubing – QTY 1 4. PM-B214—PUR -Soft LED Pupil Gauge Penlight Purple - QTY 1 Item # 1 (QTY 1) and item # 2 were both returned back to our fulfillment center for a refund which was processed in the amount of $58.47. In regards to the defective engraved stethoscope that was returned to us we are unable to accept this return as this is an engraved item and as agreed by the customer on the website when ordering she was unable to send this back. We did explain to the customer that we are licensed with the manufacturer, which is 3M Littman that all defects do go through their company, and we were unable to assist. We can certainly take the information and forward it to the manufacturer if the customer would like. At this time we have not charged the customer any shipping charges or any return shipping fees for using our return label. We understand Ms. D[redacted]s’s frustration regarding this situation, and again apologize for any inconvenience that this may have caused. Please contact our customer service department so we can get her directed to [redacted]. We hope that this satisfies Victoria’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]
Complaint: 10952563
I am rejecting this response because:The message says that the company has reached out to me, however I have not received and email or a phone call from the company. The only thing I have is the original email saying that they will not exchange. I would like to exchange for a set that matches but want to ensure I am not charged any fees for doing this.
Regards,
[redacted]
Re: C[redacted] Re: C[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Carmen placed an order on 4/24/2016. Below are the items that were included on the order. ...
Order # AH006644320 1) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 24W – QTY 1 2) DOUBLE COLLAR CROSS SKIRT SUIT WHITE 26W – QTY 1 Item # 1 and 2 were both returned by customer but when trying to process refund it is saying the credit card on file is declining. At this time we are working with our finance department to have a refund check issued to you. This refund check is in the amount of $104.98 which is a full refund minus the original shipping and handling charges.We are working on getting this done as soon as possible. We understand Ms. P[redacted]’s frustration regarding the delayed arrival of this refund, and again apologize for any inconvenience that this may have caused. We hope that this satisfies C[redacted]’s complaint.