We are working to have the website updated with the material for the item. We offered a refund of 10% to Mr. R[redacted], which was accepted and processed on 11/21/15. We have processed an additional refund in the amount of $13.96 for the appeasement he requested to match the price of...
another item on our website. We have advised Mr. R[redacted] of the additional refund and asked that he allow time to see the refund posted to his statement.
Customer placed order with Amazon pay. We have advised customer that Amazon pay is a "prepaid" service. The refund was issued to Amazon who will refund the customers credit/debit card. We have requested the transaction Id for the refund to provide to the customer.
Customer placed their order on 9/01 at 11:46pm. The order was processed and shipped on 9/02, the following business day, and according to tracking, the order was delivered on 9/03 with overnight delivery. Cusotmer called on 9/02 to request tracking information and the customer...
was advised the tracking number was not yet available. Customer was asked to call back later for the tracking update or wait for the shipping confirmation email which contains the tracking number as soon as one has been assigned by FedEx. This cusotmer has never indicated to allheart that they did not receive their package. We are reaching out to the cusotmer to make sure the order was recieved as stated via FedEx tracking.
Complaint: 11565739
I am rejecting this response because:
It is 7/22/16 and the refund as stated was not received. I called Amazon and confirmed no refund was ever sent to my account aside from the $10 shipping fee, the full product price is still not refunded. I am also filing a complaint with Amazon to aid in this matter. I have several customer representatives assure me of this refund which to this day is nothing but deceitful.
Regards,
G[redacted]
allheart is and has been a licesend distributor for Welch Allyn. The mis-information given to the customer as since been corrected with Welch Allyn. The warranty of an item is through Welch Allyn as allhearts return policy is for 60 days. We have been in contact with Welch Allyn...
for the customer and spoke directly with a Welch Allyn representative who gladly provided his personal extension to speak directly with the customer and get a replacement to her. This information was given to the customer and it was our understanding the issue had been resolved with the customer and Welch Allyn. We will reach out to the customer again to see if there is further assistance need.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11453689, and find that this resolution is satisfactory to me.
Regards,
N[redacted]
Our records indicate that Ms W[redacted] did order merchandise on 4/10/16. Ms W[redacted] was shipped the pants portion of the order; though our tops are currently on back order due to unexpected and unforeseen increase in order. We do show that a top was shipped and currently in transit, with expected...
delivery on 5/21/16. We are currently showing that one more top is on back order, and are waiting for supplemental tops to arrive so we can ship this out. We understand Ms W[redacted]’s frustration at the delayed arrival of these items, and apologize for any inconvenience which may have been experienced. We do offer a 60-day money back guarantee, and should Ms W[redacted] wish to return merchandise for credit we can certainly do so. We have spoken to Ms W[redacted] via phone, and she has agreed to a one-time courtesy refund of $25.00 which includes waived shipping costs. Customer satisfaction is our number one priority, and we feel this is an adequate accommodation in exchange for the long waiting time. We hope that this satisfies the customer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11481991, and find that this resolution is satisfactory to me.
Regards,
[redacted] P[redacted]
Case# 11479125 Re: S[redacted] We appreciate the opportunity to addr Case# 11479125Re: S[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. L[redacted] placed an order on 5/5/2016. Below are...
the items that were included on her order. Order # AH[redacted] 1) Flat Tie Front Cargo Pant Ciel Blue Xsp Qty 2 2) Mock Wrap V-Neck Top Ciel Blue Sml – Qty 2 3) Crew Neck T-Shirt Dark Marl Gray Sml – Qty 2 Item #s 1 & 2 were cancelled and refunded. Item # 3 left our warehouse on 5/25/2016 and was delivered on 6/3/2016 via FedEx Tracking# [redacted]17820284932. Around the time Ms.L[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfort[redacted]tely, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. L[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse. We hope that this satisfies Ms. L[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service ess this matter, as customer satisfaction is our top priority. Our records indicate that Ms. L[redacted] placed an order on 5/5/2016. Below are the items that were included on her order. Order # AH[redacted] 1) Flat Tie Front Cargo Pant Ciel Blue Xsp Qty 2 2) Mock Wrap V-Neck Top Ciel Blue Sml – Qty 2 3) Crew Neck T-Shirt Dark Marl Gray Sml – Qty 2 Item #s 1 & 2 were cancelled and refunded. Item # 3 left our warehouse on 5/25/2016 and was delivered on 6/3/2016 via FedEx Tracking# [redacted]17820284932. Around the time Ms.L[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfort[redacted]tely, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. L[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse. We hope that this satisfies Ms. L[redacted]’s complaint. Thank You, [redacted] Office: ###-###-#### On behalf of allheart Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11006021, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
Case# 11513383 Re: K[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. D[redacted] placed an order on 5/26/2016. Below are the items that were included on her order. Order # AH[redacted] 1) Grace Flare Leg Pant Pewter Lgt – Qty 1 2) Grace Flare Leg Pant Eggplant Lgt – Qty 1 3) Grace Flare Leg Pant Raspberry Lgt – Qty 1 4) Grace Flare Leg Pant Caribbean Lgt – Qty 2 5) Layers Silky Long Sleeve Tee Pewter S – Qty 1 6) Layers Silky Long Sleeve Tee Pewter Xs – Qty 1 7) Layers Silky Long Sleeve Tee Real Teal Xsm – Qty 1 8) Layers Silky Long Sleeve Tee Real Teal Sml – Qty 1 9) Layers Silky Long Sleeve Tee Hot Pink Sml – Qty 1 10) Layers Silky Long Sleeve Tee Hot Pink Xsm – Qty 1 11) Charity Y-Neck Top Raspberry Med – Qty 1 12) Charity Y-neck Top Caribbean Med – Qty 2 13) Charity Y-Neck Top Pewter Med – Qty 1 14) Charity Y-Neck Top Eggplant Med- Qty 1 Item #’s 1-4 & 11-14 are awaiting ship- confirmation and will be shipped out shortly. Item #’s 5-10 left our warehouse on 5/31/2016 and were delivered on 6/6/2016 via FedEx Tracking# [redacted]17820366393. Around the time Ms. D[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We did receive contact from the customer on 6/7/2016 regarding the status of her order, at this time we offered a partial refund in the amount of $50.95 due to the delay in shipping and Ms. D[redacted] accepted this offer.
Mr. K[redacted],We apologize for the delay in shipping your order. The product, style, and size you selected, ships from an alternate warehouse and delays the shipping time. We have been in the process or relocating our warehouse(s) and we have been in the process of changing our embroidery to a new...
location, which has caused the delay in completing your request for engraving on your CL3 LITTMANN. We upgraded your shipping to overnight delivery. Once the order ships you will receive an email confirmation. We have taken the steps necessary to follow through with getting your order shipped immediately.Thank you for shopping at allheart.com America's Medical Superstore. Please let us know if we cold be of further assistance.
Case# 11517359 Re: S[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. K[redacted] placed an order on 5/20/2016. Below are the items that were included on her order. Order # AH[redacted] 1) Knot Button 40” Ipad Lab Coat White 038 – Qty 1 Item # 1 is currently awaiting shipment confirmation, as the stock at the warehouse is being replenished.. Around the time Ms. K[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. K[redacted]’s frustrations regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested a full refund to be applied back onto her Amazon account. We hope that this credit satisfies Ms. K[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Case# 11529373 Re: M[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. G[redacted]’s last order placed with us was on 2/14/2016. Around the time Ms. G[redacted]’s placed her last order we also...
went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. G[redacted]’s frustration regarding the gift certificate she was not able to redeem; we apologize for this inconvenience as this was sent in error. We would like to offer 10% off Ms. G[redacted]’s next order with free shipping and handling. We hope that this satisfies Ms. G[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Thank you for the opportunity to address this complaint. Customer satisfaction is our number one priority, and we would like to address these points made by E[redacted] Bailey. At this time we are unable to locate an account for E[redacted], using the credentials provided in the complaint. We do recognize...
that E[redacted] mentioned in-laws in the complaint, could the account be under someone else’s name? We did reach out to E[redacted] via phone on 5/19/2916, and left a message. We can be reached at ###-###-#######-###-#### FREE FREE (Disputes & Resolutions Department). Please leave a message if there is no answer, and a best time and number for us to reach you at. We would like to help you resolve this complaint and appreciate your assistance and patience as we work to do so. CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
Complaint: 11529373
I am rejecting this response because:Again, my response is the same. Your company should honor this and has made no attempt to rectify the situation. I will have to take my business elsewhere if we can not come up with a solution.
Regards,
[redacted] G[redacted]
Case# 11528284 Re: T[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. M[redacted] placed an order on 5/20/2016. Below are the items that were included on her order. Order #...
AH[redacted] 1) Men’s Twill Lab Coat “37” White 36” – Qty 1 Item # 1 is awaiting shipping confirmation, and will be shipped out as soon as the stock at the warehouse is replenished. Around the time Ms. M[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. M[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer on 6/20/2016 checking on the status of her order, at this time we submitted a refund request through Amazon for the amount of $19.99 shipping charge. At this time we have processed a full refund back onto her Amazon account for the inconvenience. We hope that this credit satisfies Ms. M[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Tell us why here... Case# 11481991Re: J[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. P[redacted] placed an order on 5/12/2016. Below are the items that were included on her order. Order #...
AH00665318 1) Littmann Classic III Stethosco Smoke Finish W/ Black Tubing – Qty 1 Item # 1 left our warehouse on 6/3/2016 and was delivered on 6/6/2016 via FedEx Tracking# 78[redacted]1. Around the time Ms. P[redacted] placed her order we also went through some organizational c[redacted]ges to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those c[redacted]ges. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. The merc[redacted]dise was successfully delivered on 6/6/2016. We understand Ms. P[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We hope that this credit satisfies Ms. P[redacted]’s complaint. T[redacted]k You, Tracy Barnies Office: ###-###-#### On behalf of allheart Customer Service
Complaint: 11396359
I am rejecting this response because: I have no e-mails from this business requesting me to contact them. They have no e-mailed me asking for an updated number. Actually in this transaction I have not given them my number at all. So that's inappropriate for them to assume that's my number and also their statement about e-mailing me is incorrect I have only received three e-mails from them
Regards,
T[redacted]
We are working to have the website updated with the material for the item. We offered a refund of 10% to Mr. R[redacted], which was accepted and processed on 11/21/15. We have processed an additional refund in the amount of $13.96 for the appeasement he requested to match the price of...
another item on our website. We have advised Mr. R[redacted] of the additional refund and asked that he allow time to see the refund posted to his statement.
Customer placed order with Amazon pay. We have advised customer that Amazon pay is a "prepaid" service. The refund was issued to Amazon who will refund the customers credit/debit card. We have requested the transaction Id for the refund to provide to the customer.
Customer placed their order on 9/01 at 11:46pm. The order was processed and shipped on 9/02, the following business day, and according to tracking, the order was delivered on 9/03 with overnight delivery. Cusotmer called on 9/02 to request tracking information and the customer...
was advised the tracking number was not yet available. Customer was asked to call back later for the tracking update or wait for the shipping confirmation email which contains the tracking number as soon as one has been assigned by FedEx. This cusotmer has never indicated to allheart that they did not receive their package. We are reaching out to the cusotmer to make sure the order was recieved as stated via FedEx tracking.
Complaint: 11565739
I am rejecting this response because:
It is 7/22/16 and the refund as stated was not received. I called Amazon and confirmed no refund was ever sent to my account aside from the $10 shipping fee, the full product price is still not refunded. I am also filing a complaint with Amazon to aid in this matter. I have several customer representatives assure me of this refund which to this day is nothing but deceitful.
Regards,
G[redacted]
allheart is and has been a licesend distributor for Welch Allyn. The mis-information given to the customer as since been corrected with Welch Allyn. The warranty of an item is through Welch Allyn as allhearts return policy is for 60 days. We have been in contact with Welch Allyn...
for the customer and spoke directly with a Welch Allyn representative who gladly provided his personal extension to speak directly with the customer and get a replacement to her. This information was given to the customer and it was our understanding the issue had been resolved with the customer and Welch Allyn. We will reach out to the customer again to see if there is further assistance need.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11453689, and find that this resolution is satisfactory to me.
Regards,
N[redacted]
Our records indicate that Ms W[redacted] did order merchandise on 4/10/16. Ms W[redacted] was shipped the pants portion of the order; though our tops are currently on back order due to unexpected and unforeseen increase in order. We do show that a top was shipped and currently in transit, with expected...
delivery on 5/21/16. We are currently showing that one more top is on back order, and are waiting for supplemental tops to arrive so we can ship this out. We understand Ms W[redacted]’s frustration at the delayed arrival of these items, and apologize for any inconvenience which may have been experienced. We do offer a 60-day money back guarantee, and should Ms W[redacted] wish to return merchandise for credit we can certainly do so. We have spoken to Ms W[redacted] via phone, and she has agreed to a one-time courtesy refund of $25.00 which includes waived shipping costs. Customer satisfaction is our number one priority, and we feel this is an adequate accommodation in exchange for the long waiting time. We hope that this satisfies the customer complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11481991, and find that this resolution is satisfactory to me.
Regards,
[redacted] P[redacted]
Case# 11479125 Re: S[redacted] We appreciate the opportunity to addr Case# 11479125Re: S[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. L[redacted] placed an order on 5/5/2016. Below are...
the items that were included on her order. Order # AH[redacted] 1) Flat Tie Front Cargo Pant Ciel Blue Xsp Qty 2 2) Mock Wrap V-Neck Top Ciel Blue Sml – Qty 2 3) Crew Neck T-Shirt Dark Marl Gray Sml – Qty 2 Item #s 1 & 2 were cancelled and refunded. Item # 3 left our warehouse on 5/25/2016 and was delivered on 6/3/2016 via FedEx Tracking# [redacted]17820284932. Around the time Ms.L[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfort[redacted]tely, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. L[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse. We hope that this satisfies Ms. L[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service ess this matter, as customer satisfaction is our top priority. Our records indicate that Ms. L[redacted] placed an order on 5/5/2016. Below are the items that were included on her order. Order # AH[redacted] 1) Flat Tie Front Cargo Pant Ciel Blue Xsp Qty 2 2) Mock Wrap V-Neck Top Ciel Blue Sml – Qty 2 3) Crew Neck T-Shirt Dark Marl Gray Sml – Qty 2 Item #s 1 & 2 were cancelled and refunded. Item # 3 left our warehouse on 5/25/2016 and was delivered on 6/3/2016 via FedEx Tracking# [redacted]17820284932. Around the time Ms.L[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfort[redacted]tely, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. L[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We would like to highlight that we do not charge our customers for any item until it is ready to be shipped from our warehouse. We hope that this satisfies Ms. L[redacted]’s complaint. Thank You, [redacted] Office: ###-###-#### On behalf of allheart Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11006021, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
Customer was refunded the amount requested.
Case# 11513383 Re: K[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. D[redacted] placed an order on 5/26/2016. Below are the items that were included on her order. Order # AH[redacted] 1) Grace Flare Leg Pant Pewter Lgt – Qty 1 2) Grace Flare Leg Pant Eggplant Lgt – Qty 1 3) Grace Flare Leg Pant Raspberry Lgt – Qty 1 4) Grace Flare Leg Pant Caribbean Lgt – Qty 2 5) Layers Silky Long Sleeve Tee Pewter S – Qty 1 6) Layers Silky Long Sleeve Tee Pewter Xs – Qty 1 7) Layers Silky Long Sleeve Tee Real Teal Xsm – Qty 1 8) Layers Silky Long Sleeve Tee Real Teal Sml – Qty 1 9) Layers Silky Long Sleeve Tee Hot Pink Sml – Qty 1 10) Layers Silky Long Sleeve Tee Hot Pink Xsm – Qty 1 11) Charity Y-Neck Top Raspberry Med – Qty 1 12) Charity Y-neck Top Caribbean Med – Qty 2 13) Charity Y-Neck Top Pewter Med – Qty 1 14) Charity Y-Neck Top Eggplant Med- Qty 1 Item #’s 1-4 & 11-14 are awaiting ship- confirmation and will be shipped out shortly. Item #’s 5-10 left our warehouse on 5/31/2016 and were delivered on 6/6/2016 via FedEx Tracking# [redacted]17820366393. Around the time Ms. D[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We did receive contact from the customer on 6/7/2016 regarding the status of her order, at this time we offered a partial refund in the amount of $50.95 due to the delay in shipping and Ms. D[redacted] accepted this offer.
Mr. K[redacted],We apologize for the delay in shipping your order. The product, style, and size you selected, ships from an alternate warehouse and delays the shipping time. We have been in the process or relocating our warehouse(s) and we have been in the process of changing our embroidery to a new...
location, which has caused the delay in completing your request for engraving on your CL3 LITTMANN. We upgraded your shipping to overnight delivery. Once the order ships you will receive an email confirmation. We have taken the steps necessary to follow through with getting your order shipped immediately.Thank you for shopping at allheart.com America's Medical Superstore. Please let us know if we cold be of further assistance.
Case# 11517359 Re: S[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. K[redacted] placed an order on 5/20/2016. Below are the items that were included on her order. Order # AH[redacted] 1) Knot Button 40” Ipad Lab Coat White 038 – Qty 1 Item # 1 is currently awaiting shipment confirmation, as the stock at the warehouse is being replenished.. Around the time Ms. K[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. K[redacted]’s frustrations regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. At this time we have requested a full refund to be applied back onto her Amazon account. We hope that this credit satisfies Ms. K[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Case# 11529373 Re: M[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. G[redacted]’s last order placed with us was on 2/14/2016. Around the time Ms. G[redacted]’s placed her last order we also...
went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. G[redacted]’s frustration regarding the gift certificate she was not able to redeem; we apologize for this inconvenience as this was sent in error. We would like to offer 10% off Ms. G[redacted]’s next order with free shipping and handling. We hope that this satisfies Ms. G[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Thank you for the opportunity to address this complaint. Customer satisfaction is our number one priority, and we would like to address these points made by E[redacted] Bailey. At this time we are unable to locate an account for E[redacted], using the credentials provided in the complaint. We do recognize...
that E[redacted] mentioned in-laws in the complaint, could the account be under someone else’s name? We did reach out to E[redacted] via phone on 5/19/2916, and left a message. We can be reached at ###-###-#######-###-#### FREE FREE (Disputes & Resolutions Department). Please leave a message if there is no answer, and a best time and number for us to reach you at. We would like to help you resolve this complaint and appreciate your assistance and patience as we work to do so. CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype
Complaint: 11529373
I am rejecting this response because:Again, my response is the same. Your company should honor this and has made no attempt to rectify the situation. I will have to take my business elsewhere if we can not come up with a solution.
Regards,
[redacted] G[redacted]
Case# 11528284 Re: T[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. M[redacted] placed an order on 5/20/2016. Below are the items that were included on her order. Order #...
AH[redacted] 1) Men’s Twill Lab Coat “37” White 36” – Qty 1 Item # 1 is awaiting shipping confirmation, and will be shipped out as soon as the stock at the warehouse is replenished. Around the time Ms. M[redacted] placed her order we also went through some organizational changes to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those changes. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. We understand Ms. M[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We did receive contact from the customer on 6/20/2016 checking on the status of her order, at this time we submitted a refund request through Amazon for the amount of $19.99 shipping charge. At this time we have processed a full refund back onto her Amazon account for the inconvenience. We hope that this credit satisfies Ms. M[redacted]’s complaint. Thank You, T[redacted] Office: ###-###-#### On behalf of allheart Customer Service
Tell us why here... Case# 11481991Re: J[redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. Our records indicate that Ms. P[redacted] placed an order on 5/12/2016. Below are the items that were included on her order. Order #...
AH00665318 1) Littmann Classic III Stethosco Smoke Finish W/ Black Tubing – Qty 1 Item # 1 left our warehouse on 6/3/2016 and was delivered on 6/6/2016 via FedEx Tracking# 78[redacted]1. Around the time Ms. P[redacted] placed her order we also went through some organizational c[redacted]ges to ensure we deliver the level of customer service our customers deserve. We were forced to move our warehouse to execute those c[redacted]ges. Unfortunately, this move has unexpectedly delayed many orders. We sincerely apologize if the delay has affected your order. The merc[redacted]dise was successfully delivered on 6/6/2016. We understand Ms. P[redacted]’s frustration regarding the delayed arrival of these items, and again apologize for any inconvenience that this may have caused. We hope that this credit satisfies Ms. P[redacted]’s complaint. T[redacted]k You, Tracy Barnies Office: ###-###-#### On behalf of allheart Customer Service
Complaint: 11396359
I am rejecting this response because: I have no e-mails from this business requesting me to contact them. They have no e-mailed me asking for an updated number. Actually in this transaction I have not given them my number at all. So that's inappropriate for them to assume that's my number and also their statement about e-mailing me is incorrect I have only received three e-mails from them
Regards,
T[redacted]